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    The UPS Store

    3.3 (7 reviews)
    Closed • 9:00 am - 3:00 pm
    Updated 1 month ago

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    5 months ago

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    Local

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    1 year ago

    Excellent customer service!! Mark was so helpful with my printing needs!!! Thanks UPS on Olio Rd.

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    Local

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    5 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    Ask the Community - The UPS Store

    The UPS Store

    The UPS Store

    (6 reviews)

    As a repeat customer who has shipped numerous packages from your store, I was extremely…read moredisappointed with the lack of assistance and accountability I recently experienced. One of my packages was mishandled, and when I brought the issue to the attention of your store manager, I was met with indifference and no real effort to resolve the situation. Rather than offering to contact UPS customer service or explore a solution, the manager simply told me I'd need to pay again for a shipment I had already paid for. When I questioned why I should bear the cost for a failure on UPS's part, he responded dismissively, saying, "I'm not UPS, I'm just a store." This attitude is unacceptable. Your employees represent the UPS brand, and customers rely on them for guidance and support when things go wrong. I urge you to provide better training on customer service--specifically how to take ownership, provide support when issues arise, and avoid passing blame. I fulfilled my responsibility as a customer. The store failed to do the same. I hope this feedback will be taken seriously so future customers do not receive the same treatment.

    The employees here are always very nice and friendly--I've even had one guy vault over the counter…read moreto run and open the door for me when I was carrying a big package. Now THAT is customer service! They don't just mail packages, they have so many other offerings including document shredding and notary services. It's a great location (near Hamilton Town Center) that's really convenient to pop into while out running other errands.

    The UPS Store

    The UPS Store

    (47 reviews)

    Broad Ripple

    A good majority of my experiences with The UPS Store in Broad Ripple have been simple yet positive…read more From shipping back AT&T equipment to renting a mailbox, nearly all of my activities have been positive with good customer service, fair pricing, and no hiccups in terms of delivery. The UPS Store is located in the strip center that includes Great Clips, a Thai restaurant, Big Red Liquors, and a few other businesses. The strip center has a handful of vacancies currently, though Tropical Smoothie is getting ready to open up. As is true of nearly every business in Broad Ripple, parking is very territorial here. This strip center has a huge parking lot, however, using it to shop in the Broad Ripple area is not advised as it's considered exclusive to strip center businesses. There's ample accessible parking, though on more than one occasion I've experienced that being violated here without consequence. There are curb cuts at various points along the strip, and the entire retail center is accessible. UPS Store has a single glass door entry. I've returned AT&T equipment more than once here. They know the routine precisely, and they get it done quickly. They always advise holding on to their documents, because they note that AT&T has a history of losing records (no surprise there). I've also shipped labs from this location (medical). Again, they know exactly what to do. They get it done quickly. I rented a mailbox here for a while to go with my charity work. I had zero hiccups the entire time. I just finally stopped as it was an expense I didn't need, but it was convenient and well run. They honor their posted hours, and they're open 7-days a week. Overall, I've been happy with my experiences here.

    This store is always amazing they've recently gotten a remodel and the store looks fabulous,I left…read morea bad review maybe a year ago and when I tell you this company has completely turned around,the customer service is excellent the young man with the long hair and glasses is a sweetheart and the younger gentleman with the curls always has a welcoming smile on his face-sincerely a very pleased customer

    The UPS Store - shipping_centers - Updated October 2026

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