Paid a premium price for 2nd day delivery in October of 2025. The package was delivered five days later, so I asked the store to refund the difference I would have paid for 5 day delivery. I was promised a full refund based on their guaranteed service refund policy. The franchise owner is never in the store and they did not follow up with me, so I called UPS Corporate and they referred to the UPS Store's corporate office. They opened a claim and nothing happened. I called the store and they remarked,"You haven't gotten a refund yet?" The employee could only leave a note for the owner, and nothing happened. I called the corporate office again in March and they told me BECAUSE I FAILED TO FOLLOW UP, they closed the case. I had them reopen it. They said they would require the store owner to resubmit the claim and if I hadn't heard from anyone by Monday, to call back. This time, when I called as they suggested, the person at the corporate office told me I needed to wait and be patient. I realize the store's corporate office is not the franchisee, but they don't hold anyone responsible at the store level. My 1-lb package sent in October was received in good condition, just late. I am sure they think I will give up, but now 5 months later, I have not. read more

Always friendly, always fast. Always efficient. Never use any other location or option for shipping and returns. read more

Not a great experience I had got stuck by traffic and I called the UPS store and I was five minutes after the hour and they wouldn't even let me pick up the package even though it would've caused them no time whatsoever. The lady at the front desk was extremely rude so of course she also got a rude response from me. I was trying to pick up my package that contain the security alarm because I don't feel safe at my house and I know that has nothing to do with her but a little comprehension or empathy evening would've been nice but she didn't have. other workers there are really nice, but this particular worker not so much. Hopefully when I go back, I don't have to see her. I really do wish there was another location to go to though. read more

The UPS Store - Front door - Shipping Centers Near Me - Indianapolis, Indiana

When I walked in this morning, there were two employees. One or both of them reeked of cannabis. The one who helped me struggled to get my information into the computer the other was uncommunicative. Sad. read more

I normally don't do these kinds of things but this store STINKS!!!Very putrid smell as soon as you walk inside the store it literally smacks you in the face,go up to the counter and the smell just lingers in your nose,i feel bad for the employees who work here read more

My package shows proof of delivery to the BR store. Tracy, to be exact. However, when I went to retrieve the package, they stated it was not there. There is no updated tracking to state it left. Don't try to call the place. Matter of fact, do.. so you can see for yourself that they NEVER answer the phone. I've literally called them two dozen times in the last week with no answer & a full mailbox. read more

I feel like these days it's RARE to get provided good customer service wherever I go. But, today at the UPS store, Dee helped me ship an item and he was professional, courteous, polite, and had a smile the entire time!! It was refreshing to go somewhere and be treated kindly and professionally!! Thank you Dee! read more

the help i received today was excellent,the service was great but the young man who was helping smelled a bit "musty" and I don't mean to say that disrespectfully but literally the whole store smelled pungent and I get not everyone has the ability to everyday things but that's just basic hygiene and if you are in a place of business that should be taken into better consideration read more

This location use to have some really nice, friendly people working there. I've noticed them disappearing one by one. The manager in training (don't know his name) is awesome. But David, the assistant manager is rude as hell. I'm beginning to understand why all the nice team members are no longer there. Lose the attitude sir! read more

I used to enjoy going to this location to pick up or mail packages because there was always a pleasant face and courteous, efficient service. Sadly, that team of wonderful people moved on and were replaced with the exact opposites. The weekend crew is now largely unpleasant, incredibly inefficient and disorganized - lines of people waiting and waiting... it's awful. I still have to go there to pick up mail and packages from my PO Box (which I won't be renewing...), but I go to other locations now to ship or buy supplies. Avoid this location (at least the weekend crew) if you can. read more

Complete new crew who are amazing from start to finish! Store manager Dee is very kind!

I went to print some documents and to pick up a package and the attention was quite good and fast. If you are looking to print documents because you do not have a printer at home, I recommend you print here, from your cell phone you send your documents to the store's mail and they print it for you at a low price. read more

Shout out to the Broad Ripple UPS store! They are crazy busy, returning everyone's holiday purchases. I cannot imagine how busy they stay. They handled my return quickly, and with a smile. read more

Alex was completely disgusting, his attitude was terrible and he was not helpful at all. This location sucks and always acts like they're inconvenienced by customers coming in for a service. read more

I needed to return some items and there were 5 people in front of me. Usually, it takes 10-15 mins to get through a line like that. The employees in the store were super FAST! I was in and out in less than 5 mins. Amazing. read more

At this store they understand who the customer is and how to treat them. Bri took great care of us in handling the shipping of our package to Arizona. She asked me to pick my favorite color pen to sign the paperwork as I would keep the pen. She also offered one to my grandson and a blank label for him go write on. Bri was very personable and understands who is the customer and how to take care of them. Well done Bri! read more

I had the best customer service here. I came in for packing supplies and the employee helped package and label it for me.

I always use this facility! My packages have never been lost or damaged. I prefer to use UPS over Fed Ex any time! Ups tracking is always on point. read more

The UPS Store - Return Item - Shipping Centers Near Me - Indianapolis, Indiana

Stopped by the store with an Amazon return at 3:50pm on Sat. Posted hours are open until 4:00pm. Four employees in store (all wearing blue shorts) and 2 customers in line. But me and the women with a toddler behind me were told the store is closed. Even for Amazon return? No reason given for closing early just multiple "We're closed." First & last visit to this store. read more

I've frequented this store often over the course of 20 years and always get great, friendly service. Their staff works hard. The store is clean. I appreciate having a UPS store in Broad Ripple. I also appreciate the parking in front of the store, making it easier to unload. read more

Consistently quick service here. Usually under a 10 minute wait. Most of the employees are very friendly and competent.

Awful, just awful. If you need any shipping service DO NOT use this location. Shipped an item from this store in December 2022, and they lost the item. I paid for the insurance to ship this item and the store has yet to honor the insurance claim. I've been given the runaround from the store manager for 7 months. "The check is in the mail", I have to wait for the manager to cash the check", all lies!! If you need to ship items, find another solution! read more

Very friendly store. I had to return my ATT router. They knew exactly what to ask me for returning my router which made this process even easier. Thanks! read more

A wonderful gal helped me with a beautiful smile at this s location. I will go back t this store knowing what great service I was offered!

Every time I think about going to ups or the post office I remember the long lines. But lately at the ups stores have been in and out. Even when there's a long line, they're pretty quick! read more

The worst UPS store in Indy. System never works, the staff move like molasses, and they don't care about their work. Poor customer service. Half the time they don't even acknowledge you are there. read more

I don't know how anyone could ever give this store less than five stars. regardless of the number of people in the store and regardless of the number of workers that they have, they are always polite kind keep you informed apologize to you for the wait and multitask like anyone I've never seen. The young lady there today was bouncing back-and-forth between two registers and also handling the PO boxes - the staff needs to be highly commended for their superb customer service. Clearly far and above any FedEx store that I've been to in Indianapolis as well as the post office. Don't know if this is still owned by the Colvins but they should be commended for training your staff! Let him run the post office read more

I have been coming here a couple times a year to ship items for the past 8 years. Every time I come in I am in and out within minutes. The staff here knows what they are doing and they are very efficient. The staff is also very polite (asking me how my day is) and very courteous which added with their speed and professionalism makes it my fav ups store i know of. read more

We went in the Tuesday before Christmas to get some prints for gifts last minute and even though they were busy we got some of the best service I've ever experienced. Our print was not traditional dimensions and they took their time making sure it was perfect. I feel so bad I didn't get the woman's name, but she was absolutely amazing. I realized she was either done for the day or going to lunch when she was helping us but she still was so nice and took her time and then waved to us when she saw us leaving in the parking lot after. Great experience! Such a professional, and really pretty woman! read more

Every single time I've gone to this location, it's been great. Dropping off Amazon returns is super quick and easy. They're always efficient, even if there's a lot of customers. Customer service is top notch. There's a UPS Store right by my house, but I still make the 20 minute drive to go to this location. Great people. Great service. read more

My name is mikayla hughes I used to work at this store . I was just fired for taking legal action against the owner . i've known all customers and under TYLER DOSSETTS care I have caught Covid 19 working during the coldest temperatures and still coming to work because this man has threaten my job and I was going through homeless problems that this man was aware of and still fired me while i'm quarantining right now from covid so yes . the ups store has had me working there for while I and (Tracy Price a great manager of the store with YEARS of experience ) have contracted this covid from another worker that he refused to send home DAVID BATROM ASSISTANT MANAGER who i know have gotten two other workers sick .i have been fired for legally standing up to this owner TYLER DOSSETT . For my love of the customers here please mask up when you go into this facility because covid is lingering in that place. This place needs to be given to a person who will care for not only money but for their customers health and workers health. The Owner has no care or regard for anyone's health . read more

Notary appointments are easy to get, but don't mean anything. A confirmed 9am appointment. Arrive to see one person working with a line out the door. Waited ten minutes to be told no notary services available today. A confirmed appoint meant nothing with the " website hasn't updated" excuse. Not an unusual event evidently, since a supply of business cards for a mobile notary service was available and I was given two of those to use. I was able to get the document notarized via FedEx online service. FedEx service was a bit more expensive, but I didn't wast twenty minutes driving and ten minutes online to get it done. I confirmed with FedEx all UPS business services are are available at this nearby Broad Ripple store, so I'll be using them in the future and would recommend others do the same. read more

Fast service, very friendly staff, and plenty of nearby parking. I don't use UPS services often, but when I do this is the only location I'll go to. read more

Their employees steal packages!!! It has been reported to management and nothing has been done about it! It's happened to us 3 times! Stay far away from this place! read more

I have been in this UPS store at least 20 times, for a wide variety of services; every single time, Patrick and his crew have done a fantastic job, and they are friendly and enjoyable to deal with while they do it. Mike A. read more

I had to return my AT&T equipment to my nearest UPS store and was somewhat unsure about the process. Bree, (spelling?) provided excellent customer service! Will go back to this location undoubtably because of her. read more

I tried three times today to get a document notarized. The first time the notary wasn't in, but I was told she would be there 11:30-7. I went back around 2:30. She was on a 45 min break. I went back again at 4 and she was out again. Why do they advertise a service they can't provide!?! read more

I received outstanding customer service from Melanie for helping with a computer shipment. She was kind, patient, communicative and just all-round great to work with. It was a bit of a complicated request and she handled it like a pro. Thank you for your help!! read more

I've used this UPS store a couple times. Their prices are reasonable, and the staff is quick to engage you, and efficient to complete whatever you need done. read more

Friendly people, fast service. If you internet shop, eventually you are going to have to return something. This UPS store is great. They typically only need to take my package from me and I don't have to do anything. A couple of times, I did mail from this location because I wanted to be able to track to the minute (otherwise I like to support USPS). The friendly person at the register made it literally (hah!) fool-proof. Parking can be annoying, but other than that, it's a perfectly good place to mail packages for decent prices. read more