Had a package i needed returned to at&t. Walking in around 11am didn't have to wait at all. I explained to the dude at the counter what i was doing. We had a couple laughs about how messed up my phone was. Then he packaged it up real quick gave me a tracking number and i was out the door. I left pretty happy , considering I expecting to have to wait awhile to even be seen. A+ read more

A very professional and knowledgeable staff There is never a time that they can't take care of your business Fantastic store read more

Great effecient service. EVen when busy they staff up to meet demand. Highly reccomend

Came in to get some pictures printed, resized, and blown up. Beth helped get everything we needed and put in an order for pick up for tomorrow for the larger blown up copy. She took her time to ensure everything was correct and was so kind in her customer service. THANK YOU BETH! read more

This place is always busy. Don't be fooled by a line. You will be in and out quickly. I use them a lot for oversized printing. Very helpful people doing good work. read more

We stopped at this UPS store en route to Indianapolis, because it was convenient. We were flabbergasted, frankly. We are accustomed to struggling in on our own, regardless of how large or heavy a package is, waiting in a long line, and hardly being spoken to...at times, we've had employee try to just get us to leave, when a code is problematic. But this store?? Ohmigosh!! Employees immediately out the door, getting boxes from truck, as the woman behind the desk quickly scanned the codes. We weren't there for more than a minute. If only trips to UPS were always this quick and easy! Thanks!! read more

Excellent from start to finish. Very professional and helpful at a difficult time for me. Very happy to give my business to such nice people. read more

I had an Amazon return that I needed to drop off. I love that Amazon makes it so easy to return packages. The store was very quiet when I entered as I appeared to be the only customer at the time. The guy working welcomed me and was friendly and entertaining with his fun personality. After handing him my package he promptly printed out my receipt during our brief conversation. I really appreciated his humor and interaction since many times I go into other UPS stores and they barely speak much less are friendly. The store was clean and bright, organized well and stocked with shipping supplies and office equipment I sometime need to use. If I lived on the south side I wouldn't hestitate to return. read more

The staff at this store is incredible, they are so friendly and helpful. Their customer service is top notch.

I must say this is one of the best shipping places I have been to. Even though there is one in my current home town, I prefer going to this location (about 10 miles away) if I have errands to run. They keep enough people on staff to help (although I still may have some wait, it was reasonable.) They also keep the place looking like a professional business and have a variety of services to help for those things you may have forgotten if you packaged the box yourself. No pressure sales, but just friendly suggestions. The only negative is that they have a location that makes getting in and out a little iffy when it gets busy. The lot entrance is very near the entrance of the shopping plaza and if someone is following too close or if a line is waiting to exit, you may not be able to get pulled in without risking a fender bender. And they also allow parallel parking behind the pull in parking which doesn't allow much room for your car to back out. Probably can't do anything about that unless they relocate, but it is one thing I would have done differently if I was setting up the business. Review #1761 read more

Best UPS Store around! The staff is always so nice and helpful. I always stop in here for amazon returns or stamps. A couple of times a year stop by to send my own parcels to Canada and they're really good about making sure everything goes smoothly. Love this place!! Wouldn't rather ship anywhere else read more

I really liked the the owner and staff when I first started using this location . I ship $500 plus ( shipping costs) monthly for work. Tip they will be very friendly especially the owner until there is a problem. If you bring up an easy to fix problem ... example they shipped your package to the wrong place twice even though you showed correct address each time , the owner will not apologize and you are forever treated poorly. The owner and his son are very sad examples of business owners who do not care about customer service. I had told my husband about how rude they were. I think he thought I was exaggerating. I asked him to take 9/10 envelopes there on Saturday to run through their postage meter. He is very tolerant but came home and said stop going there , they are rude . Keep in mind that I had just mailed these identical envelopes 3 days earlier , same location - no problem for $2 a piece. The owner and middle aged lady gave my husband hard time over the envelopes. Eventually after weighing every single identical item envelope, they charged him $2.72 per envelope. Price is not the point , just the horrible way the my treat customers. I will drive to Franklin store from now on. Had enough read more

I pay for an UPS mailbox services at the USP store #5794 to ensure my packages are secure and safely delivered. Unfortunately, there were some packages returned to the sender because the employees do not verify if the package delivered in their location belongs to any customer of theirs. I asked the owner, Watson, why they do not check if the package belongs to any of their customers since it has the name on it, and the package can be placed in the corresponding mailbox, but he responded that they are too busy to do that. I pay for this service and I am afraid my packages/mail get lost due to a poor service and negligent from these location/employees. They do not exceed my expectations. Therefore, I do not recommend this store. read more

Always there when I need them! This family friendly + family ran UPS store has great hours and customer service! Each time I come in I am offered something new and always greeted with a quick "can I help you"! read more

I've been here a few times to ship some items (mostly for work so it wasn't an out of pocket expense) and occasionally to have some items printed. I've never had a particularly bad experience here. Depending on what you're trying to ship, definitely shop around between UPS, FedEx, and USPS before deciding on something. I think the biggest thing I'd like for here to improve upon is consistency with customer service - some days it's a really pleasant experience, other days I feel like I'm a complete inconvenience for picking something up or dropping it off. On a good day it's a 4-star experiences (more competitive pricing being that last star) and on bad days it's a 2- or 3-star experience. read more

I have typically had very good experiences with this store. They are usually very polite, efficient, and patient. However, in my most recent experience the employee who helped me was very rude. He was inpatient with me immediately upon entering and became visibly frustrated when we were misunderstanding each other in conversation. I'll probably return as it's the closest to my house, but if I had a store closer, I would switch. It's not worth dealing with someone treating you like you're stupid just to send things out. read more

I don't ship A lot of packages but when I do I always go to the UPS store because they make it quick and easy to ship a package and provide information on all shipping methods. read more

My favorite place to go when I have to deal with shipping. It's easy and fast. They also tell you price comparisons with USPS so you don't have to wonder if you're getting ripped off. read more

I've been to this store a handful of times and they are always friendly and make whatever I need an easy and pleasant experience. I've picked up items shipped here and I have also shipped items. When I returned AT&T equipment after cancelling my service, the man working made it such a breeze and hassle free. It's a nice little store with a convenient location. read more

This is directed at the UPS deliveryman who may or may not, come from this store. He just handed me three packages and was unmasked. I asked two times, "where is your mask?" and he very flippantly and cavalierly said, "I don't need one." YES, HE DOES. The virus is now more contagious in Indiana and he was standing two feet from me. I am sure that UPS requires masking. He was young and cheeky and I am also sure he thinks he is immune from all ills. Well, I am 67 and have been sheltering in place since March. If I contract, COVID, I guess I know where I contracted it. read more

I have always liked this UPS store. They are efficient and polite. But staff have been very inconsistent in their mask wearing over the past few months. On my family's most recent visit, the staff member who helped us was not wearing a mask. This is a very small store and so masks are an essential safety precaution. read more

I have shipped very regularly from various UPS Stores in the state and surrounding states and this location is by FAR the best. From the super fast service when you walk in the door to their pricing, there is no better UPS store location. Today, I was up in central Indiana and dropped by a UPS store to ship 15 items, as always I printed 3 labels from my companies campus ship account. Upon check out, I was charged $145.00 for 3 boxes and bubble wrap/packaging. This was astonishing to me so I packed up all 15 items back in my car and drove 2 hours to this location. I was charged $37.00 for the exact same boxes and bubble wrap. Brian and his staff are on the ball here and I definitely will be going out of my way to ship from here from now on. read more

I cannot say enough nice things about this facility and staff! I am always greeted by name when I walk in. In addition, my packages are either waiting for me at the counter before I walk in, or they are grabbing them as I'm walking in. The staff is also known to load the packages in my car as well as opening my car door and closing after I get in. Staff here are all around good and friendly people! Thank you for always making my experience a great one! read more