I HIGHLY recommend this particular branch of the BMV. Why this one, well it's because they know…read morewhat they're doing and they actually care about customer service. I originally went to the Speedway branch where they were charging me $65 for a service and I wasn't prepared for that I had figured it would just be a few dollars. I left to go get more money and ended up at this branch afterward. This branch got it right and I only owed $1! There's much to be said for customer service and a happy customer service representative. Thank you!

Amanda was the best !!! Wait less than 5 minutes... Amanda…read moregreeted my husband & I with kindness & to meet our reason for being there . Definitely on top of her game .. while smiling the whole time . She was knowledgeable Of all things BMV . In & out in less that 20 minutes. Wonderful improvements with Plainfield's office of the BMV! I would do it all again ... Great Service !

I love when coming to the BMV is fast and easy. I've been to this location a few times and have…read morebeen pleased. My son got his license from here, got a temp tag replaced, and I also registered/plated a vehicle. Each time it went very smooth. This location is easily visible and has parking out front. We are always greeted at the entrance. To get a ticket is easy. Inside appeared clean and had plenty seating. Virginia helped with getting my son's license and temp tag. She was very friendly. Daniel was the person that helped get my vehicle plated/ registered. us, and he provided excellent customer service, he was a pleasure to work with. I wanted to the black out plates and he quoted my registration for 2 years telling me that would save money as I'd only be charged $45 one time for the black out plates (usually if you have special plates you have to pay every year with registration). I was appreciative that he shared this information with me as I'm always looking for ways to save money and went with this option. The whole process took about 20 minutes. I was very pleased with this visit and the outcome.

Updating my last review to say this place has still got it going on. Yes, ladies and gents, five…read morestars for a BMV. Five stars for the staff member named Katelynn who appears to appreciate efficiency and getting down to business as much as I do. We arrived both needing to renew or licenses at lunch time and were in and out in no more than fifteen minutes. Hard to complain about that, right? If you're dreading your next BMV visit, make this your location and you won't be disappointed.

I e recently purchased a new car and BOTH times I've come to this BMV location they have been…read moreprofessional, welcoming, quick (but not in a pushy feeling, but efficient), insightful and overall kind. Overall, great and helpful staff. Your experience should be great as long as you as the driver or future driver have everything necessary for your specific visit

I see why my mom loved coming here Located right past…read moreTim's, in the plaza there by Speedway. I got there early to beat the rush and there was a small line during a cold rainy morning. While waiting, closer to opening time, 2 women came out to divide the lines between testing and other matters. They came around to verify what each person was coming in for to determine if they had everything that was needed before even entering the building. When you came in, you were provided with a ticket and a counter to go to by a staff member to get things started. My agent was professional, nice and friendly. They staff worked as one, communicating what they needed and at times already anticipating what was going to happen to get whatever was needed done. I was there as most would say 30 minutes or less because I had several things I needed to do but trust if you need anything else, it's a quick in and out. The place is clean yet small. There's less waiting seating than there is work stations so that lets you know they mean to get you in and out. Definitely go here if you want to be treated kindly with no fuss or hassle with your time in consideration.

Every time I've had to go to the BMV in Brownsburg, I have been impressed with their service. They…read morehave a good, efficient system in place to help you get in and out in hardly any time. The service is always professional. It is clean and there's plenty of seats. There is also a kiosk when you first enter if you want to use that for simpler tasks if not then take a number inside and sit till you're called.

I walked in at around 4 pm (open until 5:30). I grabbed my number and was called instantly to a…read moreworker. She said to me "I need your license". I do so. She asks me what I would like to do, I tell her register my vehicle. She asks which one. I confirm. She asks which plate do I want, I tell her just the regular plate. She then tells me that I can do it at the kiosk. I say ok. She says that she can help me do it. I ask "you want me to use the kiosk?" She says "yes". So I say, "I am already here, and you are pushing me out to the automated kiosk?" I walk away and she says "I can help you here." I tell her that its obvious that she doesn't' want to do her job and help me, I'll do it myself. I am amazed at the lack of customer service at these government agencies. Can't wait for AI to take her spot.

You're probably thinking "Who gives the BMV 5 stars"???…read more Well, 5 stars on Yelp does mean "Woohoo! As good as it gets!" and this place is. Lots of seat, but also a TON of stations (11 total, I think) and the line moves FAST. I've been here twice in the last few months, and the wait is never as long as it seems to be. Staff are friendly-ish, and that is great for a busy BMV. Plenty of parking.

Over the years the level of service has really increased! I recently was in to get my new license…read moreplate for my vehicle. I went in the morning on a Friday, and was seen within 7 minutes. They now have a "take a number" method, and then you sit in and open area. They go through the numbers quickly, which is beneficial for those sitting and waiting, however they only give each number called about 3 seconds before moving onto the next. This causes some confusion for families who's native language is not English, or those who go to the vestibule to wait and get other things done. It causes some friction when a number is skipped and then they return. Overall, I got my plates handled quickly and the employee who worked with me had patience as I fumbled through my paperwork. Overall I'm impressed with how their efficiency has improved.

I just met the most amazing and wonderful CSR2 .. her name is Audrianna and her service to…read morehumanity is beyond exemplary ~ service to others is service to God and she is THE GREATEST OF ALL TIME | She won't let me take a photo of her but I took the most authentic photo OH BOY

Busy Busy Busy taking care of Indy. Closed on Sunday and…read moreMonday Tuesday is a popular day for our BMV Team. I waited 1 hour and showed up early but the line stretched around the building. Getting a new DL is an easy transaction but you don't get it on site. They send it to you via Mail. Everyone was polite, courteous and focused. Sanitizing after each customer is routine.

Needing to complete an in-person transaction, I was already not in the best mood when I went to a…read moreprevious location and found that BMV was no longer there. This was the next closest branch. As soon as you enter the lobby, there is a bank of BMV Connect terminals (unfortunately they were down for maintenance currently). I walked into the large service area and grabbed a number. I've not been in this BMV before, and I was surprised how spacious it is with adequate seating. When it's your turn, a clerk will call your number on the overhead speaker and direct you to the appropriately numbered booth. Although there were 21 people ahead of me, there were at least 18 work stations in operation, so I waited maybe 15 minutes. Nikki was the employee who helped me and she was both friendly and efficient. My transaction took five minutes tops, and I was on my way. For a BMV visit, my experience wasn't bad!

Megan at the New Albany branch is super friendly and helpful. Kept my husband from having a heart…read moreattack while renewing our tags

Both my son and I needed to visit the BMV and we went to the close by Ameriplex BMV. There were 5…read morefolks ahead of us and the staff was monitoring the number of customers coming going into the building. We only waited approximately 15 minutes to be allowed in the building. Thank goodness it was a gorgeous day. Once inside an employee asked what we were in for and checked the title for my son and told me to have a seat. The title wasn't completed correctly by the seller so we have a return trip to the closest BMV. I waited less than 5 minutes to see the next clerk. She was super friendly, efficient and had my registration completed quickly. This was a safe environment with mask, social distancing and limited number of guests allowed at a time. Efficient and friendly staff made the trip pleasant.

Don't waste your time here, just go to the one in Plainfield. I called ahead to assure I could get…read morea replacement registration and plate. Also, asked if I could put them on my new car since my old car was totaled. (you have 45 days to use your old plate on new car while waiting on title if you have a bill of sale) They said that was totally fine. So I go after work and have to argue with them for 25 minutes just about getting replacements for my car even after I called and made sure. They simply just kept saying nope can't do anything. I drive to the Plainfield one and they have me in and out with new plates and registration in under 3 minutes. Learn the rules management. Who power trips over a license plate?

I was in and out in less than 15 minutes! The staff has always been pleasant to work with and all…read moremy issues are resolved. This particular time I needed to change my address which meant i had to go in to a local office instead of completing online. They have a number ticket system in addition to booking appointments. I was number 180 and they called 177 when I walked in - so I knew it wouldn't be long. I was able to get all my transactions completed at once and very quickly. From growing up in Nevada where the DMV there is the bane of everyone's existence - this is always a welcomed surprise that it doesn't take long her in Indiana!