Considered the Lawrence branch of the BMV, this location is actually just inside the Indy city…read morelimits but very close to Lawrence proper. I've been to this location a few times, though I do try to do most of my business at ATM or kiosk locations whenever possible. However, today I needed to get a title put in my name (Yay, for paying off a car!) and renew my driver's license. This location is always busy, especially on a Saturday, though the old days of long, never moving lines and antisocial clerks are for the most part long gone from the BMV. This location is located in a modestly sized parking lot next to the brand new Menard's location directly off Pendleton Pike. It's fairly easy to miss if you're not familiar with the area. There's a couple accessible parking spots in the front row. They're not always open, but today I was able to snag a spot. There's an appropriate curb cut. The entryway has a glass door. It's not automatic, though it's not particularly heavy. As I arrived, I couldn't help but notice there was a decent crowd. If I'd had a valium, I'd have popped one right then and there. TMI? Seriously, though. I parked up front and an employee was out in the parking lot talking to someone. This particular employee, whose name I never caught, was super friendly and asked if I needed assistance (I didn't). However, she still stayed by the door to help me in. It was the first sign I was in for solid customer service today. As I went inside, I was greeted by another employee asking me the reason for my visit. She checked out the title, it was fine, and made sure I knew that I could accomplish both tasks with one person. She assigned me a number. She was super friendly and very enthusiastic. As the atmosphere is kind of busy/chaotic, she was definitely some calm in the storm. Once you get your number, you basically wait unless you either have an appointment for a test or have some other unique task. While this used to be an awful experience, I was amazed that even being a good twenty numbers down the wait wasn't long at all. I wasn't even at the clock watching point yet. The room was crowded. The atmosphere probably more chaotic than it needs to be. I'm not sure why they use a method of basically having the clerks should out the next number. I kept thinking I was at an auction. However, it all seemed to work. If you have sensory issues, though, it would have to be overwhelming. Within a few minutes, they'd called my number and I encountered Heather. Heather had a very calm demeanor. She was matter-of-fact, but friendly. She let me know rather quickly after perusing my forms of ID that I wouldn't be able to get the new federally required "RealID" that will be requires as of 10/1/2020. I'd mistakenly thought you could bring a birth certificate OR social security card. Both are actually required. I confirmed this on their website and it was my mistake. She shared this in a calm but firm tone and actually thanked me for understanding (I'm guessing she's probably been yelled at more than once over this). I opted to go ahead and renew my license anyway - I decided I would tackle the "Real" issue in the near future. I had to take a vision test, but otherwise had no real requirements as my driving record is spotless. In the past, you left with your new driver's license. Now, they print you out a temporary one (good for 30 days) and you get your hard copy by mail within two weeks. Heather operated quickly, answered my questions, and was friendly. In fact, I didn't see anyone not being friendly despite the busy atmosphere. They do have security present at this branch. I'm unclear if that's standard these days, but in this area that's probably a good idea. I live relatively close. It's not a bad area, but it's had its share of issues. I was in and out with everything accomplished easily within 30 minutes and probably even more quickly. While I couldn't get the Real ID today, I'll accomplish that in the near future for an additional $9. I'm not quite willing to go the 5 star here. The atmosphere is still busier than it needs to be and I'm not convinced having clerks shout out numbers is really the best method available. However, they've got it all done and they made it work. I'm also not completely accepting that a hospital issued birth certificate is insufficient (which I did have). You have to have the county-issued one. That just seems like a legalism that is a bit overboard, but I do also understand being careful. Anyway, this was a positive experience and I was pleased to spend $32 for both the title and my license renewal. The process is easy, the staff friendly, and the organization MUCH better than in the past. Bravo.

Massive wait times. The Indiana BMV website said 10-15 minute wait, while the line is wrapping…read morearound the building. Over a two hour wait even to go into the building. No staff helping with the line, and typical slow Hoosier government workers ready to charge you late fees.

I e recently purchased a new car and BOTH times I've come to this BMV location they have been…read moreprofessional, welcoming, quick (but not in a pushy feeling, but efficient), insightful and overall kind. Overall, great and helpful staff. Your experience should be great as long as you as the driver or future driver have everything necessary for your specific visit

I see why my mom loved coming here Located right past…read moreTim's, in the plaza there by Speedway. I got there early to beat the rush and there was a small line during a cold rainy morning. While waiting, closer to opening time, 2 women came out to divide the lines between testing and other matters. They came around to verify what each person was coming in for to determine if they had everything that was needed before even entering the building. When you came in, you were provided with a ticket and a counter to go to by a staff member to get things started. My agent was professional, nice and friendly. They staff worked as one, communicating what they needed and at times already anticipating what was going to happen to get whatever was needed done. I was there as most would say 30 minutes or less because I had several things I needed to do but trust if you need anything else, it's a quick in and out. The place is clean yet small. There's less waiting seating than there is work stations so that lets you know they mean to get you in and out. Definitely go here if you want to be treated kindly with no fuss or hassle with your time in consideration.

The first time I went here the service was pretty nice and fast. I thought this the branch I could…read morego to after moving to another city. I was surely mistaken today! I had my number called (By Kris: Manager) along with another individual who had a ticket as well. Since that persons number was ahead of mines I sat and waited beside them. Thinking someone was going to help me, nobody did. I had my ticket and ID in hand. After I noticed other numbers were called and nobody called my number out. Thats when I said my number out loud.(Just so I cant keep getting ignored). The manager ignored my statement and another female beside her (Sierra) told me she can help me. I waited a few more minutes. Until the lady who originally was suppose to take me takes other tickets. So now Im waiting on her to get finished because Kris was too good to take me. Just to throw out there, I've been to the BMV all throughout Indiana and this service was never this bad. So when speaking to Sierra, she started off okay until her mood changed because I didn't understand how an expired plate worked. (They were denying me a temporary plate until my tag came in the mail). I just didn't want to be pulled over. Sierra's service became terrible as she raises her voice at me for no particular reason. So she switched me over to the manager, who automatically starts to help others after I was seated in front of her. So I waited some more!! I truly hated how they were trying to deny me service because of My presence? My skin color? My look? I don't know, but both were constantly rude and taking care of other customers needs instead of asking me what I needed. Somebody needs to fix this issue.

I went to Nora License Branch on North Merdian and was pleasantly surprised as to the cleanliness,…read moreprofessionalism and the wait time was under 10 minutes

I love when coming to the BMV is fast and easy. I've been to this location a few times and have…read morebeen pleased. My son got his license from here, got a temp tag replaced, and I also registered/plated a vehicle. Each time it went very smooth. This location is easily visible and has parking out front. We are always greeted at the entrance. To get a ticket is easy. Inside appeared clean and had plenty seating. Virginia helped with getting my son's license and temp tag. She was very friendly. Daniel was the person that helped get my vehicle plated/ registered. us, and he provided excellent customer service, he was a pleasure to work with. I wanted to the black out plates and he quoted my registration for 2 years telling me that would save money as I'd only be charged $45 one time for the black out plates (usually if you have special plates you have to pay every year with registration). I was appreciative that he shared this information with me as I'm always looking for ways to save money and went with this option. The whole process took about 20 minutes. I was very pleased with this visit and the outcome.

Updating my last review to say this place has still got it going on. Yes, ladies and gents, five…read morestars for a BMV. Five stars for the staff member named Katelynn who appears to appreciate efficiency and getting down to business as much as I do. We arrived both needing to renew or licenses at lunch time and were in and out in no more than fifteen minutes. Hard to complain about that, right? If you're dreading your next BMV visit, make this your location and you won't be disappointed.

The worst experience ever this is my 1st review ever for any company and it was needed , seriously…read morethe workers are not informed at all! Every person I dealt with had something different to say, just to realize I had all the correct information the very 1st time, I had to come back 3 times on a Friday and still did not get what was needed on something very simple! "black man in America " I feel as this was more of a hatred act honestly!!!

My daughter took her driver's permit test at this location. It was clean, quiet, and uncrowded, and…read morethe employees were wonderful--so nice and friendly. We had barely sat down when they called our number. The BMV associate was very positive and encouraging toward my daughter ("WHEN you pass your test, go ahead and sit down and we'll call you") and also told us that if she didn't pass for some reason, we didn't need to come up to the desk and tell them, we could quietly leave without fanfare and try again the next day. You also don't need to pay until you pass, which surprised me. I normally drive over to the Carmel location from Fishers, but this branch is a little closer and will be my new go-to spot.

I was in and out in less than 15 minutes! The staff has always been pleasant to work with and all…read moremy issues are resolved. This particular time I needed to change my address which meant i had to go in to a local office instead of completing online. They have a number ticket system in addition to booking appointments. I was number 180 and they called 177 when I walked in - so I knew it wouldn't be long. I was able to get all my transactions completed at once and very quickly. From growing up in Nevada where the DMV there is the bane of everyone's existence - this is always a welcomed surprise that it doesn't take long her in Indiana!

This location has a self service kiosk. I needed to renew my vehicle registration, and the kiosk is…read morevery convenient. When I arrived, someone was using it so I waited several minutes. The kiosk is pretty easy to use, and instructs with prompts of services needed. Volume can be adjusted based on personal preference. The kiosk takes cash or card, I didn't see that it takes tap so you'll probably need to have the physical card on hand. I like having the option of doing it at the kiosk for something quick like renewing tags. You pay at the kiosk and then the registration with a new sticker prints out to retrieve. If you want new plates, it will print a temp sticker and registration, and plates will be mailed to address on file. You can choose to print a receipt as well.

They just randomly change there hours without notice or online warning. Absolutely always an issue…read morewith this place. The people are rude. Clearly the hours don't mean anything like they say online. And this place is always a running joke!

Fantastic staff and quick service however annoying title process where it may take up to 21 days to…read moresend my electronic file to my address?

I was told they are bias at this location and i didn't believe it until i experienced it. My son…read morescheduled a drivers test, we went and they came up with very strange reasons he didn't pass 2 different times. I was so confused because i ride with him all the time and hes a better driver than half the people on the road. Someone told me its because he is brown. So i decided to go to a branch in indy where its diverse and sure enough he passed with flying colors and the other branch was so kind. This place is not welcoming and its weird the things they come up with. If you have damn color i personally would not go here. It was very very odd to say the least. Not sure. I could be wrong but i find it odd. They aren't inviting and seem to be annoyed to be at work.

This is the most efficient BMVs that I have ever been too. Where were over 20 people ahead of me…read moreand I was able to get my business done in under 20 minutes. The staff is always friendly and there is always plenty of seating.

The wait time in the in the receptionist area is long. A employee pretend they haven't worked…read morethere for long. Another employee was being messy. That same employee blurted out how I came with the right information for the employee that pretended to be new. Since when do I need someone to approve my id replacement online. Wanted me to pay for it to come faster but not let it go through without a payment. I had to go to the kiosk for it to still dent my replacement without explanation.

You're probably thinking "Who gives the BMV 5 stars"???…read more Well, 5 stars on Yelp does mean "Woohoo! As good as it gets!" and this place is. Lots of seat, but also a TON of stations (11 total, I think) and the line moves FAST. I've been here twice in the last few months, and the wait is never as long as it seems to be. Staff are friendly-ish, and that is great for a busy BMV. Plenty of parking.

Over the years the level of service has really increased! I recently was in to get my new license…read moreplate for my vehicle. I went in the morning on a Friday, and was seen within 7 minutes. They now have a "take a number" method, and then you sit in and open area. They go through the numbers quickly, which is beneficial for those sitting and waiting, however they only give each number called about 3 seconds before moving onto the next. This causes some confusion for families who's native language is not English, or those who go to the vestibule to wait and get other things done. It causes some friction when a number is skipped and then they return. Overall, I got my plates handled quickly and the employee who worked with me had patience as I fumbled through my paperwork. Overall I'm impressed with how their efficiency has improved.