This location has a self service kiosk. I needed to renew my vehicle registration, and the kiosk is very convenient. When I arrived, someone was using it so I waited several minutes. The kiosk is pretty easy to use, and instructs with prompts of services needed. Volume can be adjusted based on personal preference. The kiosk takes cash or card, I didn't see that it takes tap so you'll probably need to have the physical card on hand. I like having the option of doing it at the kiosk for something quick like renewing tags. You pay at the kiosk and then the registration with a new sticker prints out to retrieve. If you want new plates, it will print a temp sticker and registration, and plates will be mailed to address on file. You can choose to print a receipt as well. read more

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They just randomly change there hours without notice or online warning. Absolutely always an issue with this place. The people are rude. Clearly the hours don't mean anything like they say online. And this place is always a running joke! read more

I was in and out. Amy called my name so fast that I barely had a chance to sit down. It used to be so stressful going into the BMV but my last few visits have been painless. I appreciate the promptness and friendly customer service. read more

This place has come along way in the past 20 years. They are so much quicker here now I was in and out and about 10 minutes. They have a lot of customer service reps working and the process is so much more smooth than it used to be. First of all, you can do a number of things online through BMV connect so a lot of registrations and license renewals get done without having to bring people to the branch. And then when you enter here, you take a number and they call you up in order and take care of your business. I have dealt with a number of people over the past 20 years or so here, they seem to get nicer every year, though for the past number of years they have been pretty good to me here and helped us work through some complicated situations. When we brought the kids here to take driving test, they didn't even make them wait in line for the number calling, they just went to a counter and sent them over to take the tests. When the test were done, someone came out and called their name and told them that they had passed. A very simple process and saved the kids a lot of time. read more

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I've taken members of a refugee family to this BMV office a few times and we have received kind, helpful service from everyone we've dealt with. read more

I went in to register my trailer I bought from Lowe's they asked me what and where it is that I paid taxes I said if you look at the receipt it has what I paid and then a total price deduct the two you get the taxes they said they don't do that apparently they can't count I guess they need to go to school for simple math read more

BMV - Departments of Motor Vehicles Near Me - Indianapolis, Indiana

Woman who works the business side of this BMV is so rude. Been here twice and she's rude as can be for no reason

Makes no sense for the BMV. To offer ppl the ability. To replace IDs online. Having them waste their time. Setting up an account with them. Only to be told. You have to go to a branch. To replace the ID. If it isn't within 24mths to expire. Ppl meet all the other requirements. Then get stopped all together. Do to that one criteria. That makes no sense at all. When the branch will do no more. Then those processing the request online. That needs to stop now. Ppl should be able to replace. A lost ID no matter when they need it. Whoever thought to add that stipulation. Knew the hassle it would cause. Wouldn't be right to all BMV clients. This should be stated. Prior to someone setting up an account. Only to not be able to use it. For the reason it's needed. Why is it ok for some to use. Not all for the samething. Can someone from the BMV. Tell me why that time frame is needed. It only stops ppl. It is pleasant to go to the BMV. Half the ppl there. Aren't properly trained causing the clients. To do unnecessary running around. read more

Pretty good as far as a bmv experience goes. I was registering a new car and, once I got inside, it took about 10 minutes. I have seen the line before it opens in the past since I use the nearby bank so I knew to get there about 45 minutes early. I was ninth in line by that point. There is a security guard at the entrance. They are not letting in more than one person per transaction and the seats are all spaced 6 feet apart. On the way out, I used the self-serve kiosk to renew another registration and it took maybe 3 minutes. All in all, it was an easier experience than I expected. read more

skipped five people in front of me after waiting 30 mins and told them they had to get at the back of the line. when I try to tell the mgr she looked at me with such discontent and unconcern and said you have a responsibility to hear the numbers. I said the whole corner didn't hear five numbers how is that fair? she says maam you need to calm down. Excuse me? You work for me no one was cussing you out and no one was screaming. unacceptable watched a guy totally treat an old lady like she was a nuisance as well. read more

I had an easy in and out 30-Mins. Efficient process for ticketing and handling special cases.

Will never go back. Security guard is on a power trip. Literally called my husband and I dumb asses right to our face. Im shocked . Never been treated like this at a business ... the actual bmv employee was nice but I'm appalled by the way they let the security guard treat people . if I could give zero stars I would . That guy needs to lose his job. read more

Absolutely the worst BMV I have ever been to. Staff is extremely rude. Refused to change my address even though we were told that my husband could attest to the address (we are in the process of moving) but we were lied to. I wanted to handle all of it on the same visit. I have 3 vehicles to plate and wanted the addresses updated. Since they are all in my name I wasn't able to do that. My husband was finishing his transaction and was signing to change his voter registration and couldn't get the signature to work. I leaned over to help and the employee very loudly and extremely rude says "step behind the chair only one at a time like I told you before" I took the high road and decided to wait outside rather than pick that battle. Look I heard you the first time. Uncalled for to let the whole room know I apparently can't follow directions. They need some education on how to properly speak to people. If I could give zero stars I would. read more

I had to get a new divers license because I lost my wallet. When I got there at 9 am on Saturday the branch at Beach Grove was full and had a line of 50 people stretching down the sidewalk. I thought "this is going to take all day". Not at Beach Grove it didn't, 45 minutes later I'm sitting in front of Jateal who was a total sweetheart! Awesome customer service in 5 minutes or less ... new license! Thanks Jateal and Beach grove BMV! A+++ read more

Gave me the run around. Asked 3 different people a question and all gave me 3 different answers!!!!! The two "girls" that helped me were very rude with attitudes!!! I guess it's all about how you were raised! read more

I got to the midtown location right at they opened. They had someone outside expediting the line. I walked in grabbed a ticket and was immediately called. I thought"Great this will be a quick in and out," as I just needed to update to a real ID. Not so much. It took over 40 minutes. I had to sign the documents 3 times and take a picture twice. My first picture was much better, but now I'm stuck with this picture that I'm half blinking in. I wish they clerk would have just asked for help sooner once they couldn't figure it out. She was friendly, but extremely slow. read more

When has anyone ever said that they get in an out of a government motor vehicle location in less than 10 minutes (including wait time?!)...right now! This facility is clean, the woman I worked with was kind and patient, and I had virtually no wait. She helped me make a list of the appropriate documents and steps I would need to complete my task, allowing me to ask all the questions I needed along the way. I walked in, grabbed a number, and was called in less than 2 minutes. I was there about 3:00 on a Tuesday. Everyone was kind and helpful (again going against stereotypes). I know the BMV isn't a place anyone goes to just hang out, but I had to review because of how pleasantly surprised I was walking back to my car after the experience! read more

I have lived in several states and this BMV is the best! I went on a Saturday and you would have thought it was a weekday. Unfortunately the automated number wait list was down, but that didn't slow anything down. The staff were not overly friendly but they are efficient and accurate. Also it's a convenient location for the south side. read more

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Absolute shit service. I can't even get ahold of them by phone after waiting over an hour waiting for a customer representative when the wait time was repeated to be 15 minutes over and over again. read more

When I have to go to the BMV this is my go-to. The line moves so fast. I'm not exaggerating, I walk in, grab a ticket and by the time I choose a seat they call my number. Plus, the tellers are very nice and helpful. I'm surprised this place only has 3 stars. Each time I go it's a great, quick experience! read more

Have lived in a few different states, Indiana's bmv takes forever to get things mailed out and they almost always lose it on the first time. So it could tale two entire months to get your vehicle registration in the mail. Smdh. read more

Its been over two weeks, and still haven't received my license plates after registering my truck. The new title came, but no plates. This place is getting to be a headache to get them to do their jobs. A while back I bought a truck with a bad title. Was told that I needed a death certificate to get a new title. Was told that on 2 separate occasions. Received the death certificate and went up there only to get told I needed more paperwork. Why didn't they say that I needed more than a death certificate on the first visit? read more

Contrary to everyone's assessment of the BMV, I was able to get in and out here with an updated registration and a new Indiana driver's licence in under an hour, and that's with some document error. If you get there about 15 minutes before opening on a Saturday you won't wait at all for service. For people who have to deal with the pubic all day/all week, the agents are remarkably friendly and helpful. Do go online and read the paperwork requirements thoroughly before you go in to avoid having to make multiple trips. One note - if you need pieces of mail to prove your residency, make sure they're from the last 60 days. Otherwise you will have to go back out to your car and scrounge around for another piece of mail that you hypothetically have in there because your car's a mess. read more

I was on the verge of a nervous breakdown because of a proof of address problem. Other places might have shrugged and gone on to the next person, but the lady at the BMV found a solution and chilled me out! Professional and speedy! Thanks guys! read more

Apparently we are going back to our old days at the BMV. Long lines and rude people. Waited over an hour to be told an electrician document would not work as proof of ID. Really are we living in the 90's. I do not get anything delivered via USPS. Saves paper and time. But our BMV would not copy the record from an electronic devise. What happen to the days they had someone verify all your needed document before wasting an hour and being treated rudely? I was not the only one, saw three others turn away for various paperwork issues. First time anyone questions them the next words are "Managment please" Time for another overhaul? Maybe some people need a new career. read more

I'd give no stars if I could. I swear these women are the most rudest people possible. I went in waited 2 hour for a title and registration and when I finally got called she refused said I needed a lien wavier. There was no lien to be waved period . Went back to original dealer whom insured me that there was no need when the title has no lien and wrote out a certified letter to the BMV stating he'd sold it to me and everything was there and no lien was on the title. Went back had a different individual and handed him the paper from the dealer and he said it wasn't needed because there was no lien on the title in the first place. Did some checking and apologized for her refusing to title and register it because there was no reason she should have. The lady was a just being a pain and got off on turning me away . It's so sad how they treat you here like they own the world and your at there mercy. Long waits just to be smarted off to and refused services based on there biased ways . These two women should be fired image how many more people they've treated this way just based off their biased ways . read more

When I think of DMV I think scary, mean ladies who are fed up with amount of work they are given. I dread going to the DVM!Unfortunately I had to make a visit to this DMV for questions about my title. To my surprise, it went smoothly without any hiccups! No real complaints about this location. Parking was great, plenty of spaces. I walked in at about 10 am on a Saturday and there was zero wait. Im assuming the others were waiting for license pictures and to take drivers tests. The lady I worked with was pleasant and willing to help me with my questions. I may add that I was sort of a difficult citizen, I forgot my wallet at home! Luckily she was able to retrieve my information with my SS number. Thanks for the lovely experience! read more

Back to the BMV for a second time for a plate renewal. Apparently my transaction did not process although the payment processed and I have a receipt. So, I have been on the road illegally waiting for a sticker that was never coming and although I was advised my records showed me current, I was not. The ladies working here in the BMV S Madison Ave location, spoke to each other as if I were not there, never smiled, never apologized and now I am sitting here waiting. Next time I will process either on line or using a machine. Terrible experience. read more

Leanna is the person help me today and she keeps on asking for my address..girl look at the documents in front of you and stop being lazy..she asked 3 diff. People to help her and make sure she is doing the right thing. I have to sign twice because the 1st set of documents was wrong. I just hope they train her good so I don't have to come back again. Also since I'm doing a transfer from another state I haver to pay twice. Good Gracious of fire Uncle Sam likes our money all the time.....So piece of advise avoid Leanna if you are just taking your hour lunch break. read more

The BMV is closed on Monday, so I went there on Tuesday. At the door a lady asked me what transaction I needed. I told her I purchased an automobile. She said " We are not doing Title work today". Why are they open if they are not doing business? That is like going to McDonalds, or Steak and Shake, and they tell you "We are not selling burgers today". My gas , my time, and my PTO was wasted because of Indiana having the BMV open and they are not doing their job today. We need a new governor and state legislatures who will fix the BMV. read more

I think it is awful that the bmv makes a mistake but never admits it or assume responsibility. We have plates on our vehicle that expire in November, but when my husband bought plates for another vehicle they had him pay for new plates saying someone made a mistake and even though our plates on the truck said expired in November they expired in June. They always make mistakes but the consumer has to pay. They would not do what was needed to make the plates that expire in November be ok. It was a matter of a name change. Instead we have to wait until next year. I hate all of the bmv's. This is not the first time. I took my ID and SSN in along with the rest of the paperwork and being married twice they still put my name before marriage on my license stating they had to use what was on my birth certificate, even though that is not what was on my previous drivers license, irs papers, or social security card. If the irs takes my name change after my second marriage and social security then why can't they? IGNORANT and INEPT. read more

I know what you're thinking. BMV is equivalent to the second circle of hell. The Beech Grove office saw me so quickly I didn't have time to check in on Yelp. The lady who handled my transaction, Lisa, was friendly and extremely helpful. I was attempting to change from KY to IN resident officially. She explained I would have to retake the driver's test and vision exam. Even though I forgot one document she still let me take my test and come back later to complete the remainder. I would strongly encourage this branch over the Nora and Michigan Ave ones.... They are your typical 2 hour waste of your life. The rating is based on Government offices; I literally couldn't imagine a more streamline process. read more

I gave them 1 star because of how they treated and talked to my husband. There is a younger girl working there who spoke so rudely she was talking to my husband like he was a piece of crap, as if he was an illegal immigrant and didn't understand english. Instead of helping and asking questions nicely to obtain information she was talking down to him and taking our documents out of envelopes as proof of residency and threw them as if we were wasting her time. They kept asking for a green card 7 times when he clearly had an authentic birth certificate, but treated us like we bought or stole it. Like really?!! Because, I can steal government documents and imprinted seals and use them and use it at the bmv. RIDICULOUS!!!! I do not care what profession you are in, but that does not give you the right to treat anybody that way!!!! If you don't like your job helping people, this is clearly not the right job for you!! Being nice and courteous does not exist in this bmv at all!!!!! I was not in my right mind to speak with a supervisor because I was so angry I would have said something I would regret. Very disappointed with the service I had today! To add to that, that same girl was nice to everybody she helped after helping us, I sat and watched how nice she was with them. I guess not looking "american" enough, she can talk and treat people any way she wants!! She needs to not be in customer service at all!!!! read more

I hate this branch very rude and not helpful the women that waited on me is a little skinny black girl am hard of hearing and 73 years old I told her I was hard of hearing but she was rude won't go back there' read more

They tell you to do / bring certain paperwork and you still cannot get what you need . They have unskilled workers who do not know what they are doing . I will not be returning there any time soon . Don't waste your time. read more

I can't say enough about our Beechgrove BMV. They're awesome. They move people through so fast. You still have to take a number when you arrive but don't get to comfortable in a seat. That's how quick they are. This place is packed this morning. We had number 150 and they were helping 148 at the time. There are 14-16 employees working a Saturday morning. Thursday and Friday was just as awesome as today. I remember the days when sloths ran the branches. They have a great system going here. Please never change things. Hopefully my girl will pass that test today and I won't need to bring her back. read more

New facility! Took 11 minutes to renew my drivers license from parking to getting back in my car. Staff was friendly and pleasant. I was really dreading going to the bmv but it was so quick and easy. Less people now that you can do most things online. read more

Went to renew License today and was amazed how quickly the process was. Was at the BMV for no more than 20 minutes. Considering how many folks were ahead of me this was fantastic. Staff was friendly and courteous. Mya was very pleasant and efficient. Very impressed. read more

I can only hope the employee that waited on me tody at the Beech Grove license branch gets the same demeaning treatment she gave me today. I'm guessing most people don't have the need to visit a license branch too often, and to expect people to know exactly what they need to do....particularly when you need to have a new picture taken is ridiculous! Don't tell me where to look, just get very impatient when the picture isn't coming out well and you have to take it 3 times! I would call that operator error. And the rude attitude epitomizes the ways 'of the old BMV'. This employee is taking the whole organization backwards in my opinion. I only wish I would have asked her name so I could file some type of complaint! I'm glad there are other branches that have employees properly trained in how to treat people as I will not likely visit this one again. Most other employees were genuinely helpful to their customers, but I observed a few at this branch that need to work on their customer service skills. You are getting paid to do a job. If you don't like it go find something you do like. This says a lot about managers here also, in my opinion. read more