I love when coming to the BMV is fast and easy. I've been to this location a few times and have…read morebeen pleased. My son got his license from here, got a temp tag replaced, and I also registered/plated a vehicle. Each time it went very smooth. This location is easily visible and has parking out front. We are always greeted at the entrance. To get a ticket is easy. Inside appeared clean and had plenty seating. Virginia helped with getting my son's license and temp tag. She was very friendly. Daniel was the person that helped get my vehicle plated/ registered. us, and he provided excellent customer service, he was a pleasure to work with. I wanted to the black out plates and he quoted my registration for 2 years telling me that would save money as I'd only be charged $45 one time for the black out plates (usually if you have special plates you have to pay every year with registration). I was appreciative that he shared this information with me as I'm always looking for ways to save money and went with this option. The whole process took about 20 minutes. I was very pleased with this visit and the outcome.

Updating my last review to say this place has still got it going on. Yes, ladies and gents, five…read morestars for a BMV. Five stars for the staff member named Katelynn who appears to appreciate efficiency and getting down to business as much as I do. We arrived both needing to renew or licenses at lunch time and were in and out in no more than fifteen minutes. Hard to complain about that, right? If you're dreading your next BMV visit, make this your location and you won't be disappointed.

You're probably thinking "Who gives the BMV 5 stars"???…read more Well, 5 stars on Yelp does mean "Woohoo! As good as it gets!" and this place is. Lots of seat, but also a TON of stations (11 total, I think) and the line moves FAST. I've been here twice in the last few months, and the wait is never as long as it seems to be. Staff are friendly-ish, and that is great for a busy BMV. Plenty of parking.

Over the years the level of service has really increased! I recently was in to get my new license…read moreplate for my vehicle. I went in the morning on a Friday, and was seen within 7 minutes. They now have a "take a number" method, and then you sit in and open area. They go through the numbers quickly, which is beneficial for those sitting and waiting, however they only give each number called about 3 seconds before moving onto the next. This causes some confusion for families who's native language is not English, or those who go to the vestibule to wait and get other things done. It causes some friction when a number is skipped and then they return. Overall, I got my plates handled quickly and the employee who worked with me had patience as I fumbled through my paperwork. Overall I'm impressed with how their efficiency has improved.

I e recently purchased a new car and BOTH times I've come to this BMV location they have been…read moreprofessional, welcoming, quick (but not in a pushy feeling, but efficient), insightful and overall kind. Overall, great and helpful staff. Your experience should be great as long as you as the driver or future driver have everything necessary for your specific visit

Very unprofessional, they have continually failed to provide the needed document. this location is…read morenot professional or they don't tell you what u need.

They don't have attitudes. Efficient. Everyone is working,which is quite refreshing. Also quite…read morefast.

I just met the most amazing and wonderful CSR2 .. her name is Audrianna and her service to…read morehumanity is beyond exemplary ~ service to others is service to God and she is THE GREATEST OF ALL TIME | She won't let me take a photo of her but I took the most authentic photo OH BOY

I HIGHLY recommend this particular branch of the BMV. Why this one, well it's because they know…read morewhat they're doing and they actually care about customer service. I originally went to the Speedway branch where they were charging me $65 for a service and I wasn't prepared for that I had figured it would just be a few dollars. I left to go get more money and ended up at this branch afterward. This branch got it right and I only owed $1! There's much to be said for customer service and a happy customer service representative. Thank you!

I wish I could leave a 0 star review so badly because they don't deserve even 1% of a star. These…read morepeople are so rude and retarded to deal with. It's like talking to your 1 year old nephew who has no clue in the world what's happening yet they think they own the place and run all over you. Stupid quality lady went on a power trip with me over a small trailer I was trying to register and title from Ohio. Because I didn't have the title from the previous owner, they wouldn't title it to me. Mind you, YOU DONT NEED A DAMN TITLE IN THE STATE OF OHIO FOR A TRAILER THAT WEIGHS LESS THAN 4000lbs. I wouldn't have believed it myself if someone told me the quality lady weighed less than 4000lbs alone. Maybe stay off the twinkies Stacy, just a thought. So how the hell am I suppose to get the original owner to sign the title over to me when you don't need onein Ohio? Riddle me that ma'am. The people were very rude and safe to say that I will never be back and I'd rather drive 2 hours away than the 10 minutes it would take me to get to this location. These people are a joke and need some serious practice learning how to talk to customers and maybe don't hire people who are constantly mad at the world because their democrat libtard leader didn't get elected in 2024. Quality my rear end.

I was in and out in less than 15 minutes! The staff has always been pleasant to work with and all…read moremy issues are resolved. This particular time I needed to change my address which meant i had to go in to a local office instead of completing online. They have a number ticket system in addition to booking appointments. I was number 180 and they called 177 when I walked in - so I knew it wouldn't be long. I was able to get all my transactions completed at once and very quickly. From growing up in Nevada where the DMV there is the bane of everyone's existence - this is always a welcomed surprise that it doesn't take long her in Indiana!

yo Ryan is the goat. He was super helpful in replacing my missing driver's license. Stopped here…read morefrom out of town and they were way more helpful than my local branch.

This BMV is clean, large, plenty of seating, and has lots of knowledgeable employees that are…read morefriendly and helpful. It's rare to have to wait more than 10 minutes at this location. Go during the off peak times and you might be the only customer in the place, ha.

Absolutely disrespectful service, unprofessional did not answer questions when asked. Then I pay…read morefor a specialty plate and almost 700 dollars later my plate never shows up and I have to sit on hold for 30 minutes to make sure they do their job correctly. Not to mention they never put the request for my title in properly. After 6 months of trying to get my plate, 3 paper plates ripping off my car, 4 trips , and 2 phone calls I am truly hoping this is the last time I have to deal with this place. This is just another reason why I will be making sure I move out of this sorry boring state!

The worst experience ever this is my 1st review ever for any company and it was needed , seriously…read morethe workers are not informed at all! Every person I dealt with had something different to say, just to realize I had all the correct information the very 1st time, I had to come back 3 times on a Friday and still did not get what was needed on something very simple! "black man in America " I feel as this was more of a hatred act honestly!!!

The first time I went here the service was pretty nice and fast. I thought this the branch I could…read morego to after moving to another city. I was surely mistaken today! I had my number called (By Kris: Manager) along with another individual who had a ticket as well. Since that persons number was ahead of mines I sat and waited beside them. Thinking someone was going to help me, nobody did. I had my ticket and ID in hand. After I noticed other numbers were called and nobody called my number out. Thats when I said my number out loud.(Just so I cant keep getting ignored). The manager ignored my statement and another female beside her (Sierra) told me she can help me. I waited a few more minutes. Until the lady who originally was suppose to take me takes other tickets. So now Im waiting on her to get finished because Kris was too good to take me. Just to throw out there, I've been to the BMV all throughout Indiana and this service was never this bad. So when speaking to Sierra, she started off okay until her mood changed because I didn't understand how an expired plate worked. (They were denying me a temporary plate until my tag came in the mail). I just didn't want to be pulled over. Sierra's service became terrible as she raises her voice at me for no particular reason. So she switched me over to the manager, who automatically starts to help others after I was seated in front of her. So I waited some more!! I truly hated how they were trying to deny me service because of My presence? My skin color? My look? I don't know, but both were constantly rude and taking care of other customers needs instead of asking me what I needed. Somebody needs to fix this issue.

I went to Nora License Branch on North Merdian and was pleasantly surprised as to the cleanliness,…read moreprofessionalism and the wait time was under 10 minutes