first lost package someone tore the box, cut out the old mailing label and put it on a new one, damaged and lost items and didnt report it opened or damaged in transit. Lost mail for over 2 weeks. hmm wonder why. They tossed or should i say threw all the stuff back in the new box. JERKS! second lost package all in one month . Went to kcmo then indep then kcks then back to sender then back to kcmo looped I went in to check and they couldnt tell me where it was even with tracking. I said I did a missing package. The laughed and smerked and said that wont do any good. What a bunch of JERKS! im telling everyone not to mail through USPS they even said they dont have enough people to unload the trucks. read more

I don't live in Independence, but the few times I've been up to this location, the employees were very friendly and prompt. They talked with the customers like old friends, and it was very refreshing, considering how surly the employee was at the one in my town. I go here to get international stamps, and I'm always in and out very quickly, even when there's a line. read more

I mailed a check to Spire on 12-16-24. Spire said they never received until 1-9-25, resulting in a late charge being assessed. This has happened twice and now Spire thinks I'm a slow pay, and I've always been on time. Where was my check for 3 1/2 weeks?????? Tried calling the phone office and of course no one available to even answer the phone. read more

Independence mo 64058 - half the time the mailman dosent come down our street and some times our mail is delevered to a different address and some times never get our mail ever -- So what is the mailman doing is he putting our mail in the trash so he dont have to come down our street id like to know when we will start getting our mail on time and every time i call post office all they tell me is that our street is a traing route so to me that dont matter we still need our mail on time so post office needs to send a worker to walk with the traineys to make sure there doing there whole route - they get paid all this good maney but they just want to get paid and not do there full job - am so so mad read more

I really am still sorting this all out! Today Half of my mail was in the box as usual BUT My trash container was drug in the middle of the yard, and a package and three piece of mail was in it. Now, I thought one of the neighbors was angry because my stuff was going to them So they were taking it out on me. They are also 810 only a street over but eBay sent me a notice saying "Your package was just delivered" My mail person is very nice and good at his job so I thought maybe it was a meth head [this being Independence and all] but why wouldn't they open my package or steal my bank statement? Weird! and a little funny but let me EXPRESS, this s--t better not happen again! read more

The postman I have today did not deliver my 2 packages. Every time I get this substitute mailman my packages don't get delivered. They are taken back to the post office, saying they were not deliverable. I would like for this practice to stop. Larry R. Wilson 20303 E. 14th St. N. Independence, Mo. 64056 read more

This post office sucks, they lied about your packages send they tried to deliver and make no attempt truth is the box is too big to fit in the mailbox so instead of just saying come and get your package they constantly say well we couldn't have access to your mailbox the staff takes up for their ragley postman and I think they can care less about how customer fields. read more

The folks here in the morning are very helpful with my packages, which I send off a dozen a week! They ar very kind with other people as well! I alway enjoy dealing with this location! Respect and kindness works both ways folks! read more

I paid extra money for a package to be delivered quickly. They said they Mis delivered my package and we're not able to give me the address where they delivered it to and could not come in contact with my mailman they he could possibly call me back later. They said there was a similar address witch there is not. I hope the post office is going to refund the money that I paid for this package and my extra money I spent for extra delivery or if they realized that my kid needs that package for an event that can not be ordered in time now and since I can't go pick it up myself and it has been two days I've sent e nails went to the actual post office it looks like because of the incompetent mail carrier my daughters even will be ruined and I am going to be out of all the money for it..... thanks so much read more

Always clean, always kind. The staff here have always been so helpful. My USPS of choice!

Things are getting so bad with our post office, that ya only see the regular postman 1-2 days a week and the rest are like keystone cops running around putting mail in at the wrong address or no mail at all. 2 times in the past week we have seen the postal carrier go by our street several times and never stopped to deliver the mail to our street. the price of stamps is higher than ever and the service is as poor as I've ever seen in my life. Shameful. read more

If I could give them no star I would! I have been for the past 4 months having packages held at their post office because the mailman/woman won't take a few steps to the glass door to open it to go inside my building and deliver. It always says attempted delivery when I know an attempt was not made. I had to watch for my mail person just to get my packages but who has time for that? I can't schedule my whole day around USPS. So I was told by THEM at this office they will hold all my packages and I can come pick them up "on my own time". I wrote a signed statement in their presence and filed an office package hold with USPS over the phone. Today I go in to get 3 packages and the blonde haired older lady told me that I need to call USPS and pay $1,200.00 to come and pick up my packages in the morning. Last time I checked they ARE paid to deliver them to me which they were NOT doing. So I inconvenience myself to ensure I get my packages when they arrive. It's dead of winter out here, below zero temperatures and she had the nerve to tell me that I had to pay the United States Postal Service $1,200.00 to do their job?!?! What kind of hypocrisy is that? This has got to be the worst service I've received from any government or private establishment. These people take the cake. read more

This facility as well as most all of US postal service has much to improve. The recent problem is mmy package that left KC Facility , loaded on a truck to Independence Facility which is less than 10 miles apart has now take 3 days with no indication of a delivery time. When I spoke with the person at the Independence post office they stated NO trucks were just parked to unload later and that the driver unloaded the trucks. Since the package was not shown to be loaded on the truck but did not leave the truck, which is unlikely, I would assume who ever scans the packages at the Independence Post Office failed at their duties. Instead of admitting the package is lost the postal service continues to mess with the customer and continue to delay settlement of the lost package. I will post the racking below so you can see just how messed up the Location and the entire US postal service is. ALSO in the Last year of service I have had other packages sit in KC facility for more than 5 days not showing any movement. I have had mail soaked in the mailbox because the postman would not shut the door, which works fine. I have had packages left on the porch and the rest of the mail in the mailbox rather than with the package on the porch, I have had tracking updates saying failed delivery without the delivery attempt card being left on the door as usually. This tells me they didn't even come to the door. I have had mail delivered from 9:30am to 12:30 with no consistency in delivery times. I've had packages and mail torn and ripped as if it's been run over. I think the worst thing about the USPS is that they never learn or take responsibility for poor service. They continue to get more Intitled and arrogant almost the same as the rest of the Government services and Capital Hill. This is my latest disappointment and aggravation with USPS. KC and INDEPENDENCE less than 10 miles apart. Tracking History February 11, 2018, 12:39 pm In Transit to Destination On its way to INDEPENDENCE, MO 64056 The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. The item is currently in transit to the destination as of February 11, 2018 at 12:39 pm. It is on its way to INDEPENDENCE, MO 64056. February 10, 2018, 12:39 pm In Transit to Destination On its way to INDEPENDENCE, MO 64056 February 9, 2018, 12:39 pm In Transit to Destination On its way to INDEPENDENCE, MO 64056 February 8, 2018, 8:39 pm Departed USPS Regional Facility KANSAS CITY MO DISTRIBUTION CENTER February 8, 2018, 4:11 am Arrived at USPS Regional Destination Facility KANSAS CITY MO DISTRIBUTION CENTER WHY DON'T THEY JUST STATE PACKAGE IS LOST OR MISSPLACED RATHER THAN ON IT WAY. WHAT A LOAD OF CRAP. read more

Here at 204 S. Hardy Ave. Indep. Mo. 64053, we have been having trouble getting our mail delivered.We have gotten other peoples mail here instead of ours, some of my mail is missing like bills that need to be paid. Please do us a favor, please be careful of the peoples mail, deliver the mail where it belongs. Thank you ! read more