They are the absolute worst agency within the federal government! They made my life a living hell that lasted 18 months. I even had to get a Congressman involved as SSA was never available & basically next to impossible to reach! However with determination & stubbornness to get back what was rightfully mine & assorted other very kind knowledgeable professionals I would not have won my case! Shame on the SSA for making thousands of people's lives a miserable nightmare! And lastly the communication in this organization is absolutely horrifically TERRIBLE! GET IT TOGETHER PEOPLE!!! read more

Went to the office to take care of personal updates. From the moment I walked until I walked out everyone was kind and welcoming. Security was helpful and staff was personable and efficient. Well done. read more

Wednesday my daughter Kelly Biggs had an appointment. What a wonderful caring SS worker helped us. She was kind, compassionate and thoughtful person she was. This worker helped us and eased Kelly's anxiety. Thank you read more

Well I've been trying to reach someone in this office for a month now. I'll call every week day morning and afternoon but when you get to the point in the recording where you can "talk to the next representative" it rings twice and goes dead! Surely someone there has realized by now that something is off by the fact their phone never rings! I finally reached another office in my state who tested the line and said they must be doing it on purpose! read more

I know these reviews don't matter for government run places like this, but I'm leaving this review to save others for the headache that this place has caused me. I went for a name change and the rent-a-cop at the door wouldn't let us in and continued to tell us what we needed to leave. We handed him my passport and marriage license in an envelope or he said we could drop it in a mailbox (both sketchy but I handed him my stuff). Well I never got my passport back a few weeks later when my marriage license came back in the mail and they said they have no documentation of ever having it. My husband and I both showed back up there on 2 different days and they just act like they don't care and that it's not a big deal. I should've trusted my gut when it came to this sketchy office and the rent-a-cop who answers the door (who isn't actually an employee even though he's giving false advice on what you need to leave), but I would highly recommend using another social security office because these people here don't have brains and are irresponsible with your important documents. read more

As one of the millions of people out of work I needed a complete history of my work, exact dates, and I was told that the Social Security Administration could provide that for me. So I checked the website and found the form for the "detailed earnings information" and headed to my local SSA office to get the information. Big mistake. If you need actual help don't ever come here. I came in around 10 o'clock and the first thing I noticed was that no one in the parking lot parked in a straight line. There were lines drawn but no one seemed to follow them. I found a quasi space and then turned off my cell phone and entered into the building. Upon entering the security officer instructed me to use a touch screen computer monitor so that it could determine where I needed to go. The computer then printed out a tag for me and I was instructed to wait until they called my number, which they did almost immediately. The first employee who I spoke to knew what I needed but told me I was getting ripped off because I was getting charged for him to just press one button and some paper. He suggested that I go to the IRS because he heard they could do that for me for free and anyway they don't accept credit card payments or cash, only checks. So I went home to grab my checkbook and looked into the IRS option, which turned out not to be true, and went back to the Social Security Office. I went in, got a new number, and sat and waited. This time I spoke to a different employee. I explained to her what I needed and showed her the form and she said," I can't translate this. This form does not translate in my computer system." I then told her that I spoke to the person next to her earlier and he said he could do it. She just looked at me, and so did the guy next to her. She then informed me that I could mail it to the SSA but they can't do it, even if it states on the form and the SSA website that they can. I asked for my form back and walked out. They must be really lazy. read more

This is a very well run social security office. Clean and organized. Employees are very friendly and helpful. Don't go around lunch and you won't wait in line too long or at all. read more

I was reviewing my finances recently while dreaming of my future retirement and I saw an ad on TV about Social Security. It touted that you could create an on-line account, review your work history, and see what your future payments (assuming they pay anything by the time I am 67) might be. I tried to create an account and was locked out promptly for providing the wrong answers to their questions. I called them and the wait wasn't too long. Apparently the answer tripping me up was my address. I kept on guessing and figured out it was my address from my childhood (7 addresses ago). Hell, that address doesn't even exist anymore! Seriously, what is wrong with them? They mail me the annual statements to my correct address. Why don't they update the address at that point? Anyhow, they ask me some other questions I don't know the correct answers to and they tell me to go to the office this week. Little did we know that the government would be "shutdown." My wife heard that they weren't completely shutdown and since we were in that neck of the woods anyhow, perhaps everyone else wouldn't go as they thought it was closed. So the theory goes! I get in and there is a big metal detector and four burly guards. They are turning away a lot of people as the office is only performing certain services during the shutdown. Change of address and sending me an activation code is one of the services that they were performing! I only saw a dozen people in the office, so I was rather happy. It probably took about 15 minutes to be seen, which was rather good with their staffing issues yesterday. The staff member had all the personality of a worn out rug and didn't smile at any point during the conversation. There were several paragraphs of disclaimers being read out loud by her to me, which I had to agree with. After it's all said and done, she processed my change of address and mailed me an activation code (it'll take two weeks). I looked at the print out she handed me and she spelled Kansas City wrong (Citsy) and had a few other typos. I am horrified as I not only bumbled on line for an hour, but called them and now came into the office with probably about 2 hours wasted. I ask her to fix it. She insists it will be auto-corrected. I am quite doubtful, but she is already taking the next person. Who is willing to be that when I try to register online that it will require me to enter my address typographical errors and all? Let's hope that I can change the address at that point, as I'll be in the same position a few years from now when I can't recall the incorrect address. The guards smile at me and say good bye on the way out and were in a far better mood than the staff. You know what was really sad? I was in company of a few dozen people while I was there in the waiting room. Only one was a senior (he is retiring in two weeks) and the rest were in their teens, 20s, and a few in their 30s. All of them APPEAR to be fit for work, yet were there complaining that their checks hadn't arrived for disability. If they truly are disabled in the sense of the word, I feel really bad for them. I feel even worse for them if they are NOT disabled and were gaming the system. They do a disservice to themselves and the rest of the taxpayers. SAD! read more

I wasn't sure if I could yelp a social security office but I had such a positive experience there that I figured I had to try. Everyone I interacted with was incredibly friendly and efficient and I'd say that I was in and out in a solid six minutes, max. Great work guys!! read more