first lost package someone tore the box, cut out the old mailing label and put it on a new one, damaged and lost items and didnt report it opened or damaged in transit. Lost mail for over 2 weeks. hmm wonder why. They tossed or should i say threw all the stuff back in the new box. JERKS! second lost package all in one month . Went to kcmo then indep then kcks then back to sender then back to kcmo looped I went in to check and they couldnt tell me where it was even with tracking. I said I did a missing package. The laughed and smerked and said that wont do any good. What a bunch of JERKS! im telling everyone not to mail through USPS they even said they dont have enough people to unload the trucks. read more

I am new from Nashville. I have only mailed something from there three times. Two were priority mail and was regular. Both priority packages took 2-3 weeks to get to the destination. The last one was regular on monday the 27th. Today it just left the 30th and scanned at the kc distribution center. So for 3-4 days it sat someplace in the facility. Supposed to be delivered in SC today. Not still be in KC. Last time I use USPS. read more

Ok.. We have been at our address for 4 years. In that time, I have lost count of the number of packages that have been lost, or seriously delayed at the hands of our carrier from THIS branch. Packages are either marked "Delivered", or "Undeliverable" in tracking; then we either don't see them for days, or I have to physically go to the PO and demand that someone go look at my carrier's station in back. Many times I have done that, and gone home with up to NINE packages that apparently were just sitting back there for WEEKS - with no notice left in my box. A package collecting dust in the backroom of this branch is NOT a "delivery". I have attempted to "call the postmaster" of this location. The phone is never answered. I have stood at the counter, and called (at the direction of the clerk who simply wrote a number on a scrap of paper, and curtly said: "call if you have a problem"), and could see the postmaster sitting at a desk in the back. He was busy talking and laughing with employees, while the phone on his desk rang, and rang, and rang. I persisted, and he finally answered after repeated calls. His response when I tried to deal with him? that he "was too busy to come to the counter and speak to me"... I suggested that he turn his head and look, and when he did, I waved and held up my phone. He turned his head after seeing me, and apologized for not being available, then HUNG. UP. THE. PHONE! We have had to file a grievance with Amazon, due to the repeated failure of our local carrier to deliver Amazon packages. Amazon will no longer use USPS to deliver to us. (Consumers, you CAN designate what shipping services you do, and do not want Amazon to use. It just takes some determination, and phone time). It is not the customer's job to find packages. As of today (2/12/2021), we have received NO mail in our box for 7 days. Are you not delivering due to the extreme cold? If so, can you post that somewhere? May I remind you... "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds. " Signed, Angry Customer, who will be visiting you Tuesday to determine the whereabouts of a package. The tracking stopped updating on January 28th, and it still says it will be delivered ON February 1st. That was 12 days ago. Worst Customer Service.. read more

Worst service ever, employees act as if they are forced to work there. On their website they have that they close at 5:30pm, if you go at 5:01 pm there is someone holding the door to not let you in. Bad, bad service... employees, if you don't like to be there find a different job please. read more

I have never had any problems with the staff at this location! They are good at helping out.

This post office has the worst service I have ever seen in all my life and I am 53 and have lived in Missouri all this time. They don't deliver mail in a timely manner, the deliver persons are rude and keep changing and they don't answer they phone. The emails I send are returned, probably because nobody wants to be in charge of such an inefficient office. I would hate to work here with such inefficient people. My shoes were supposed to be delivered yesterday but they are not here and I can't get any service. This is a LONG string of dissatisfaction for the last 2.5 years at this particular address. Dianna Penn read more

this location has the worst service!!!!! they stopped delivering all of our packages to us!!! will not leave them at our door!! they return them to the sender the same day they arrive as address unknown!!! we have lived here for 13 years!!!! what the hell is going on? now we are fighting every company and store we ordered from to get our money back, because they wont resend to address unknown!!!! we are out hundreds of dollars at this point!!!! we have told them in person over and over to please deliver our packages!!! each time we think we have it taken care of and they know we want our deliveries to our home, they do it again !!!!! today, they returned another 200.00 in toddler clothes i just ordered my granddaughter!!! i am sooo upset! i dont even know who to turn to at this point!!!! i should be able to order by mail just like anyone else!!!! read more

on 05/31/2023 at 11:05am went to try to pay my post office box ahead of time and the worker was very rude. The Middle age African American woman said, "well sir they put a notice in the box." I told the worker I only check my box once a month because I travel for work and I didn't want to be late on the payment. She said, "sir they will leave a notice in your box." She was very rude. She seemed annoyed with me. Annoyed that I was in her line. Annoyed that I didn't want to wait for the notice in my box. Even after I explained why I couldn't wait for the notice due to work, travel and the fact that it is usually only put in my box a day before its due which then makes me late on payments if I happen to be out of town. I would think the workers would be happy about someone wanting to pay early, wanting to avoid late payments but I was mistaken. None of the workers have ever been so rude before. She just kept trying to brush me off by saying, "they will put a notice in your box." She kept repeating that not wanting to offer any assistance. there are plenty of people who would love to have her job if she doesnt want to do the job or its an inconvenience to help customers at her customer service job I would suggest she go find a career or industry she actually likes and the post office find an employee that actually wants to work and do their job!!!!! read more

Had a package being delivered... my boyfriend and I were sitting in the living room waiting on the package... all the sudden he received an email saying that we weren't home and that they were gonna try and redeliver it. Well my boyfriend runs down the stairs and confronts the mail lady and said he was home and that no one knocked and she replied "oh yeah, I wasn't wanting to tackle stairs today" umm lady, it's YOUR JOB. Makes me wonder how often this happens. read more

I have several issues getting mail at work and home unless it's the regular mailman. If you try and call the location to find out why your packages weren't delivered and marked with some bogus reason you can never get through to talk to anyone. read more

All of my packages come mangled or opened. They actually open my packages! When you call you are on hold forever. Then you get disconnected. If you do reach someone they say they will call back first thing in the morning. They never do. I had a package in December that was never delivered. I contacted their help via Twitter because I know calling doesn't work. I was told they would call, of course they never did. They claim I signed for the package. In the 2.5 years I have lived here, they have never once asked for a signature. I ask to see proof of this signature. No response. read more

i visited the truman post office at 14200 E 32nd St S, Independence, MO 64055. the clerk lied to me. she said mail without a return address could not be accepted. i had 17 envelops to mail. she just wanted me out of the line. read more

Waited for package all day 5:00 pm get notice can't access the delivery location will attempt to redeliver tomorrow. I do not know why could not access location walk up side walk you are here. They probably took it to wrong address like they do all the time or were in a hurry to get back. read more