I'd like to recognize Jeff Jones, our USPS mail carrier, for his exceptional service and professionalism. Jeff consistently goes above and beyond--delivering with accuracy, care, and a positive attitude, no matter the weather or circumstances. He's dependable, respectful, and always has a kind word or friendly wave that brightens the day. The mail is received with precision and without errors. It's clear he takes pride in his work, and his attention to detail and commitment to the community do not go unnoticed. Thank you, Jeff, for your dedication and outstanding service! Also, Shoutout to Brian Ollman, our regular USPS carrier. Always on time, accurate with delivery, and keeps packages secure--rain or shine. Professional on the route. Appreciate the consistent service. Thanks, Brian. Thank you to all at the LS Location and beyond. read more

I use a number of different Post Offices in the area. THIS location REGULARLY does do an acceptance scan on packages I drop off in their bin. I have stopped using them, as this makes it appear to my customers that I have not shipped, when I have. I only have trouble with this at this location, no other. read more

very rude staff for no reason like they are having a bad day, always a long line overall never have a good experience here 0/10

I was very pleased with the service at this Lee's Summit post office. Everyone was friendly, courteous, knowledgeable and professional. Even though there was a line, it moved along quickly and easily. Thank you for your service. read more

This place needs more help. Gentleman behind the counter did not have his name tag. But this guy is super awesome!! It's 8: 50am in the morning. I seen him going through obstacles hoops and loops with each customer, Including me. He is pretty fast and efficient and very patient. This post office is very lucky to have him there's need to be more people like this person. Nowadays you get people that just want to call out all the time or just plain rude or just don't want to work or maybe the company is on some lame budget. I'm very glad he's here, now this will be my go-to spot to drop my mail off. read more

They really need to retrain there people... I was told by the older blond gal that I needed a peice of paper that was throw away because I didn't need it went to my apt about 4 miles away just to come back with out it and to find out I never needed it so I wasted about 12 miles on driving here twice when I could of gotten my key eirther way. They really need to retrain there customers service people upfront. Definitely not the one I would go to. If I could of gone somewhere else I definitely would. Not to mention when the blond girl gave me a smirk and said don't worry I will be here till 5pm. As if it was a game or she didn't want to help. Maybe it's because I look like a child but I am not. read more

Lee's Summit Postal Service ("LSPS") is HORRIBLE! I ordered an expensive item, and LSPS failed to deliver the item. Additionally, it is virtually IMPOSSIBLE to speak to a human being when you reach our to customer service. Why are my tax dollars (involuntarily) going to this inept, non-responsive agency?? Despicable use of my tax payer funds. read more

Terrible post office lady clerks. If they are unhappy with their employment they should resign. I went in to set up a passport appointment and the nasty attitudes I received were not warranted. They will not take passport photos from PostNet. Please evaluate your staff some of the ladies working there should switch to something more suitable. read more

Government Employees who could care less about helping anyone. They have real rude attitudes and don't have enough sense to think outside a government instruction manual. A few words of advice..... We pay your salary read more

I do not go to the Post Office often but every time I do the clerks always do an excellent job. Last time I had a passport renewed Kristal was outstanding and also suggested the id passport ( which I use for photo id ). The process was quicker than I thought it would be. A couple weeks ago I had an expensive package I was expecting taking longer to get to me than it should have. I talked with a supervisor ( Vanessa ) she looked up the tracking number, found it was still out of state being held at another facility, coincidence? It showed up 2 days later. read more

** Lees Summit Post office on Market** I made an appointment at 2:30 for a passport for my 3year old. The government requires the 3 year old present along with both parents. After taking off work early, pulling my kid out of school to be present we were 4 minutes late. When getting there 4 minutes late, we were told to reschedule as the employee has already clocked out. So if we were on time, would that employee still clock out and not help us? I'm confused as to why the government branch would not want to help its customers or even better collect more money for the government processing a passport. --- over 4 minutes late. I guess I will take another 2 hours off work, my wife 2 hours off her work and pull my kid out of education for 2 hours just so we can make the clocked out government worker happy. This passport is now costing double. read more

These people have no empathy. I think they hate their jobs and themselves to think it's okay to be as rude as they were to me today. I came in to try to get a passport for my one year old son. Admittedly, I've never tried to get a new passport for a child before, so I give them a pass on turning me away the first time. I was told I HAVE to book an appointment. Under no circumstances do they accept walk-ins. Annoyed I left, but went ahead and booked an appointment for the following week. I show up for the appointment today, baby in hand, and they turn me away once again, this time because apparently both parents need to be there. No mention of this was made to me the first time I came in. None. Not only that but apparently they DO accept walk-ins during certain days of the week. Also not mentioned. My wife has been sick, I asked if it was really necessary for me to go pick her up and make her be there? The moment I mentioned this they said they wouldn't help us at all, citing my wife's illness as grounds to deny us any help. They offered to reschedule when we're all in good health, but ive now I've taken off work twice to get this done and these people have wasted an insane amount of my time. I would recommend staying far away from this post office. Go to the one in Raytown, the people there are waaay nicer and more helpful. read more

DONT USE THIS POST OFFICE FOR PASSPORTS! Save your time and go to Grandview MO. They should remove the passport service from this location. I scheduled a new passport for our minor one week in advance. The wife and I took off work and pulled the kid out of daycare. We received a call one hour before the appointment that it was canceled due to staffing issues. I stopped by to try and reschedule and the employee told me I was better off going somewhere else and stated twice "our management sucks". Typical government run operation. read more

It looks like there are nothing but negative reviews for this post office. I've been here lots of times and always had a positive experience but I mostly use the kiosk in the lobby. On each visit the kiosk has always functioned Properly and my packages have reached their destinations in one piece. Also there is rarely a wait to use the kiosk. read more

I have had trouble in the past. One reviewer said they don't understand all the bad reviews. Well I do all too well. From nasty notes left in the box. To packages set in front of the garage. To others being left on the truck for days because they didn't want to walk to my porch. Now I've missed a package to be delivered. So I think I'll follow protocols and signed up on line for redelivery. Waited ALL day Monday for it to be redelivered. Never happened. I called, employee's response, "I don't know what happened. It wasn't your regular carrier. He was supposed to pick it up off the shelf." It is the same answer EVERY time there is a problem. read more

Hey I had a package sent to my post office box 961 Fort Lauderdale Florida 33302 which is my post office box on Northwest 7th Avenue the people who sent it said that it was here last Monday October 7th 2019 I didn't receive it all week so I tracked it it's at 1404 East Los Olas post office know how in the hell did it get over there it should be at the 7th Avenue post office and now I have to get off and rush over there I tried to pick up my package before you close that I don't get off until 4:30 and you're not open over there on Saturdays and Sundays are you going to pay me for leaving early this is ridiculous my package should go to my PO Box 961 Fort Lauderdale 33302 my post office box on 7th Avenue not on Los Olas I don't rate you a star I rate you a negative zero 0 read more

A clerk always over charges you. Even you send a latter she charges insurance. We We Came from overland park KS . There they tell you cheap way or expensive way. But here she will charge you the highest way without even telling you......... read more

If you're in a hurry to get your postal needs, best go elsewhere. Slowest in town. Sorry folks, been there a number of times (no other choice) ... Same results. read more

My husband and I went to this postal facility to pick up our replaced mailbox keys today. We noticed that our mail was reportedly in a different slot number than before. When we retrieved the mail, NONE of it was ours. I called and was informed that they had given us the wrong keys to the wrong box, and we should replace the mail and return to the post office a second time to retrieve the correct keys. They made it perfectly clear that it was our responsibility to right this situation, although it was "admittedly" their mistake. VERY POOR PUBLIC RELATIONS! Now I know why their reviews on Yelp are so low, as they should be! read more

I stopped in early Saturday morning when it wasn't too busy and was seen fairly quickly. I had to find a lost package that was sent priority overnight that didn't have the correct address. The person that I needed to talk to was not there at the office so they took my number down and they actually returned my call about an hour later. Thank you Holly you were a huge help! read more

To all my yelpers DO NOT GO TO THIS POST OFFICE ... clearly they open up packages to see if there are any valuable things inside and they re wrap packages again, I was missing another item inside my package ... this is not how I send it out. The label was on top of the package not on the side of the box .. my friend that I send the package to send me a photo of the damage box. Corporate needs to do an investigation on this. Oh and this is the second time that this is happening with this post office but when I go to a different post office ..my packages go out fine but when I use this post office something weird happens with the boxes I send out. read more

My review was about the Grain Valley, Mo, post office and that is excellent. But this posted to the Lees Summit post office and I have never used that one. But Yelp will not let me delete it. So there you go. read more

This post office is TERRIBLE. I've lived in 9 states and even more cities and have never dealt with a worse post office! I've lived in the same place 3 years... packages lost and mis-delivered, rude employees, and today I had the worst experience ever with a forwarding address on file and they sent my package back to the company as moved, left no address!!! Send your packages from anywhere else. read more

THIS IS THE WORST POST OFFICE IN THE WHOLE US. I always have issues with this post office. There's always some issues with my shipping labels and I have no idea what it is and when they send me back the packages that have "wrong" shipping labels, I just send it back without changing anything and then it goes through the second time. It makes no sense. The workers there are lazy. Today I was just trying to buy bubble wrap at the post office. And I gave him my credit card and he was just staring at it and then asked for my ID and said they don't match so I can't use the credit card. I said it's my moms credit card I've never had a problem using it here before and he still didn't let me use it. I'm pretty sure he discriminating against me for my age. I look younger but I am 20, so I guess this guy just thought I had a stolen credit card? DO NOT GO TO THIS POST OFFICE, always have issues with it. read more

WORST POSTAL SERVICE IN THE US. Perhaps the worst in the world. Can't get ahold of anyone by phone. They REGULARLY mis-deliver mail and packages. Obviously the carriers they hire don't care about doing their job properly. They should be arrested for mail fraud. It's time to report them to our congressional leaders. They should all be investigated. And NO PHONE. You can call, but there isn't a way to actually talk to someone. AVOID THIS PO LIKE THE PLAGUE. read more

I don't think the PO even deserves a rating of a 1. For a simple process (getting the mail held), there were numerous problems, requiring a phone call and a trip there to resolve the mistakes that they made. Totally inept in my opinion. read more