New ownership has not helped the customer service at this store. They are sticklers for the RULES…read moreand are inflexible. They claim their franchise agreement dictates how customers must pack Amazon returns being dropped off, yet Amazon tells me it doesn't really matter. The previous ownership and management would make exceptions when it made sense and when customer service dictated. Instead, UPS is coming to my house for free to pick it up and the driver won't care at all. Once Amazon starts offering shipping services and they compete head to head with UPS, I think these UPS stores will lose a lot of their foot traffic.

Just left it is 845 there is 2 people working a lady and a man the man is coughing and hawking spit…read moreand saying he has a fever but no one would come in so he had to come in the 3 customers are standing way back he has no mask very disgusting I feel sorry for the other worker he's not covering his mouth or nothing this store should be shame I left I'm going 15 minutes to fed ex he needs to be fired Covid cases are rising!!!!!!!!!

I don't know why I even bothered to try the BS office, other than I didn't think I would make it…read moreout to Grain Valley before they closed. I should have known better. The BS office is dirty with rude staff, but Grain Valley is always clean and the staff here is very nice and always have smiles on their faces. I have never had a bad experience here at the Grain Valley branch. Any time I have come in for in-person errands they have been friendly and helpful. I wish my incoming packages could come through Grain Valley as well!

I sell on eBay and frequently mail packages from the Grain Valley post office. I have been using…read morethis post office several times a week for over 11 years, since I moved to Missouri from a lifetime in California. I have never had any issues or a problems at the Grain Valley Usps. There is rarely a line and the employees are always extremely courteous and helpful. I love my small town Grain Valley Post Office. We are fortunate to have it. Thank you to everyone who works there. You do an outstanding job! ~K. Sarna

If you need a package shipped, you had better get there a few hours before the posted closing time…read morebecause they may close early. I arrive at least 45 minutes before the posted time and they were closed with no sign posted.

The people here are SO helpful. I have gone in to get things shipped and have also gone in to get…read moredocuments notarized. They were wonderful every single time. I have used the post office on post multiple times and have never had a pleasant experience like I have here. They are very knowledgeable and are more than happy to help you with any shipping questions.

Absolutely worthless. Do not use for passport services. Waste of time and very inaccurate…read moreinformation. Would rate less than one star if possible.

Polite, professional and efficient! Wait isn't long and returning packages has always been a breeze…read morefor me.

Extremely helpful and they routinely go out of their way to accommodate the customers…read more Thank you!!! Greg Orscheln

Wasn't aware my package needed a signature for it to be dropped off at my home. DONT come here on…read morethe weekend because they're closed SAT & SUN. Pretty inconvenient for people who work full time jobs. I'm giving this place a low rating because I feel they should post their "Summer Hours" online. I came here at 10:30 because online it says they're open Saturday from 9:00am-1:00pm. It's not open on weekends in the summer so don't waste your time.

Excellent! The service at this location is both professional and friendly, and they went above and…read morebeyond for me! I made a mistake: I printed the same label twice and put it on two different packages, then dropped off at this location. The staff caught it before it went into the system, went out of their way to contact me more than once, waiting for my response, and then went above and beyond to resolve it first over the phone and then in person. And all the while they were a total pleasure to work with! This was my third time to go in and every experience has been excellent.

I'm amazed by the exceptional service I received at Going Postal in Platte City, MO. They went…read moreabove and beyond to ensure I paid only for what I truly needed. They didn't just hand me a box and send me on my way-- they packed my items themselves with care, asked if I have anything fragile to make sure they take extra care while also trying to keep everything fit perfectly. Because they chose the precise box size, I avoided purchasing an unnecessary larger box and saved me money on mailing costs; and they're surprisingly even cheaper than USPS! I'm truly appreciative of their kind gesture. Thank you so much!!

Really helpful and knowledgable, and they have access to every carrier other than USPS.read more

Fingerprinting was done professionally, store was clean and organized, staff was courteous.read more

First let me say the young man that does finger prints is very good, kind and considerate. The…read morewoman behind the desk, different story. She's rude, inconsiderate, bossy and down right unpleasant. The fact she would not address any questions we had and behaved like it was an inconvenience for us to be there getting finger prints for a government job. Additionally having to pay $1 for a face mask seems like extortion given masks are no longer needed in society. The amount of finger print clients they have each day at $1 per client will quickly add up. We were not allowed to proceed with our appointment for finger prints until we paid $1 for the mask. This coupled with the rudeness exhibited, the loud club music and just the overall demeanor of the lady behind the cash register, I would gladly go anywhere else in the city to have finger prints done for a background check.

I had a large box to return to a retail outlet online. I am amazed that this store had hand carts…read morefor me to use, they were extremely friendly and helpful. I got my receipt, and my item was promptly scanned into the system. Thank you for making this online Return so easy. The store was very clean and organized and if I ever need copies or other shipment, help, I will be returning.

Jacob was amazing thank you for your excellent help and congratulations You helped me print and…read morewas so knowledgeable

I had requested a knock when I receive my live animal package…read more It was left at door no knock. My animal was dead. Doa Please keep at room temperature means keep warm on a cold day. I would appreciate it if you would read the box. Thank you

Continued great service whether you are shipping UPS, packaging or USPS. Recently had a holiday…read morepackage go missing and then returned for an unknown reason. The owner took on the task personally to sort things out and got my package to it's recipient in California in short order. Highly Recommend.