So nice and patient! Helpful in getting something printed easily. Thank you so much!!read more

I've been to this location 4 times trying to get important documents printed out. Sometimes they…read morecome through, sometimes they don't - that's not acceptable business practice. I can understand your internet being slow on one occasion, maybe even two, but FOUR??? This location is also always super busy and although the staff isn't outright rude, it's apparent they'd really rather be any place else. I get it, no one likes to work, but when your job IS customer service do it with a smile or don't do it at all.

The copy and print department is fantastic and almost always goes above and beyond to get your…read moreorder done right despite being very understaffed, everybody in the tech department is extremely knowledgeable and eager to help, and when worst comes to worse, the general manager goes out of his way to make sure you leave the store happy. Not only if everybody incredibly nice, but the store is very well organized and put together. It really feels like the staff take pride in making sure the aisles and shelves look good and are easy to navigate, which is not something you see all that often anymore. I will be coming here for any of my printing and tech needs. Plus, the clearance wall in the back is always chock full of FANTASTIC deals. I hardly ever leave the store empty handed.

As an architect with many print needs I've been a dedicated customer to Staples GB for as long as…read morethey've been there. Some of the staff is great and others not; very undependable and inconsistent. I was turned away from same day print service after being told the day before to come back first thing and it would get done. Unacceptable when one has a deadline. Unfortunately there are few options within an hours drive. The business community in great barrington is suffering from the big box store plight it tried to legislate out years ago.

I went in today to do a "scan & return" to amazon. This location told me that only corporate UPS…read morelocations could do this type of return. As I was about to say thanks & leave, the wonderful woman behind the counter said, "Can you log into Amazon? I'll show you what we can do." She proceeded to walk me through cancelling my return, scheduling an exchange, and printed a label out for me. She then said, "you're all set! Have a great day!" Such a pleasant experience and I learned something new! I will always trust this location for my shipping needs. Fantastic business & excellent staff!

Always friendly and helpful. Love all the ways they are able to help and the easy access location.read more

excellent packers and shippers.i would highly reccomend their services,' Contact them for first…read moreclass service

Notary service very quick and easy. I recommend it…read more A bit confusing on where the line starts but people are pleasant so just ask.

We have a celebration of life today and placed a rush order for a poster. Joy and the Staples team…read moredelivered a quality print earlier than expected, and even earlier than we had any right to hope for. Joy and team, thank you! (Also thank you for finding the origami book!)

This stores DOES recycle batteries from electronics. As Eddie so kindly informed me "just not car…read morebatteries". Kameron "we take all technology to recycle... just not tv's". Thank you gentlemen

Needed to have some of my professional equipment packed up for repair. The shipping place…read moredouble-boxed-packed it up so that it will ship nicely out to California. I have a lot of peace of mind that they did a great job - much better than what I had tried to do. Whenever we have something very important that we need packaged for shipment we go to the Shipping Place & know that it was done right!

TLDR; Avoid at all costs. Take your pkgs elsewhere…read more I went here to ship a TV. I had the man behind the counter, Marcus, package it for me and paid extra for this service. He placed a fragile sticker on it. He measured and weighed it. Originally he told me it would be over $600 based on the size. I said it was too steep and I could buy new. He managed to get that price down to about $250 with the packing service. I paid and that was the end of our conversation. The TV arrives at my mom's house and it is broken. I reached out to FedEx, filed a claim and it was denied b/c I went through a 3rd party. I had to contact them and they had to file the claim. I reach out to the store and someone answers. I give my name, they pull it up and I explain what happened. They tell me they can file a claim for $100 but that was all b/c I didn't get insurance. I was never offered ins. They insist that yes I was. At some point while I'm talking, I get handed off to the person who helped me that day, Marcus. He swears he did tell me about the ins and I told him no I wasn't paying the extra $15/$50 it costs. This never happened and I tell him as much. Perhaps he got wrapped up (pun-intended) in struggling to pull down the Kraft paper, fill the air bubble sheets to put in the pkg, the cursing, and the constant use of the n-word. He insists I told him the value of the TV was $500 but rejected ins. I never discussed the value of the TV b/c I didn't remember how much I paid over a year ago. I never expected the full value anyways (depreciation). I recall to him the conversation we had about not paying over $600 just for shipping. The value of the TV was never discussed. He tells me he has it right there in his database. No, he doesn't. If he has a refusal it's b/c that's what he clicked but he never offered it. We went around in circles until I finally just asked for the manager. The owner comes back on the phone and is indignant. They immediately place me on hold. They come back again and place me on hold again. They tell me they don't know why I called back, they already told me they can only file a claim for $100 and they aren't going to commit ins fraud. I tell them I didn't call back, I had been on the phone and I asked to speak with Marcus's supervisor. They interrupt me, then repeat the same thing again about fraud. I ask them who is asking them to commit ins fraud. I'm telling them I was never offered ins and that's on their rep. I'm asking them to accept accountability for that. Yet again, they begin to place words in my mouth that never were said. They said they would not accept accountability for breaking the item b/c they didn't break it. I ask who said they broke it. Every accusation is an admission of guilt. The craziest part of all this is that he did in fact almost drop the TV while it was in the box and sitting on the dolly. It makes me wonder if it hadn't fallen at some point after I left while waiting for them to put it on the truck out back. I explain again what I'm asking and ask how we make this right. They refused to listen to what I was saying and instead kept waiting to respond. Next, it was they WOULD accept accountability that they didn't offer me ins (I thought we were getting close to redeeming behavior until...) but they doubt it (meaning they doubt I wasn't offered ins). I ask which makes more sense: me rejecting paying an add'l $15-50 for ins on a pkg costing me $250 to pack/ship OR me saying I wasn't going to pay over $600 to ship said TV. And yet with all of that still wasn't listening. They knew which one made more sense but refused to admit that they made a whoops and forgot to offer the ins. Had they been able to just admit their mistake, commit to taking that feedback and doing better in the future, that would have been the end of it. I would've taken the $100 and went on my way. I told them not to fret. I was going to contact the bank and let them sort this matter out. Charge reversed, credit final. Chargebacks hurt small businesses but some people let their ego get in the way of customer service.

It depends who is on the counter. The older (real employees)…read moreare great. The newer ones are untrained and very slow, they take the job just to goof off and get paid for lousy work, as it is a govt. job. The P.O. itself is going bankrupt and the flood of CHINESE counterfeits does not help the situation.

Friendly and helpful! And it's a beautiful building. The postal workers are incredibly kind here…read moreand thorough about making sure what I was shipping internationally would be described in a way that was correctly interpreted by customs officials. They banter with the locals who come in and it's a nice experience each time.

I'll defend my one-star review of this business by drawing a comparison between two shippers: One…read morein Los Angeles, 5,700 km from my location, and Custom Pack & Ship, which is a day's drive from my location. I had recently made purchases of identical items in Los Angeles, and in Pittsfield, MA. To collect and ship one of the items I purchased that was located in Los Angeles 5,700 km from my location, I was charged $289US by the UPS store. Custom Pack & Ship charged me $575US to collect and ship an identical item located in Pittsfield, and send it to my location that is less than 500km away. Unfortunately, due to the dearth of alternatives in Pittsfield, I had no other option to exercise. It goes without saying that I will no longer be making any purchases of any kind in Pittsfield.

Kate is great at the Spencertown post office. Always very helpful. She has the answer to my…read morequestions.

The best customer service I've ever experienced and with smiles!…read more Recently was downsizing and brought over a ton of files for shredding! Donated some books and everyone there is so inviting! Danielle and Thea and the rest of the staff make this community a better place to live!

Very unprofessional and confused. Should have never shipped with this business. Paid to have them…read morepack and box my item (a very expensive camera), I brought a prepaid shipping label for FedEx and the owner told us we were all set. The item never made it into the tracking system, yet they tell me "that's too bad, but we are not responsible." They insist that it's FedEx's fault and that we should take it up with the place we were shipping too even tough the package never left their store. My guess would be that they saw what was in the package and decided to keep it for themselves. Beware!