Stopped here to drop off a pre-stamped metered envelope. Normally when I'm in a post office, I wait in line and chat with my other cellmates. LOL But the USPS has been cutting back and letting attrition do its thing on staff reductions. Same here. I felt bad for the one postal employee on duty, trying to help customers yesterday. After ten minutes, I said "Hi to her" and dropped it in the outgoing basket. Grrr. Three Stars to the USPS. Five Stars to the postal employees, who have been left hanging by our government. read more

See all

We have video cameras up around the community mail box to see if anybody vandalizes it...there is most of the time a sign on there stating that it has been vandalized but there is never anyone doing the vandalizing on video. Currently, they are telling us that it has been vandalized. I just saw the mailman drive through the neighborhood and then I got a notification that the package I am waiting for has been delivered. I go to the box and there is nothing there. Usually, when this happens I have to go to the post office the following day and sit in line for sometimes over an hour after working all day long to get mail that could have been delivered by the carrier with my package that literally drove right past my house the day before. Why are we being told that our box has been vandalized when the videos show the only ones opening the back of the box are the postal service and the only ones opening the front of the box are residents???? Is it shadyness, laziness, or just plain unorganization? Who knows, but I am f*%#ing over it!!!! This is by far the worst post office I have ever dealt with! read more

This is more directed towards my rural delivery carrier(s) in Sage. I've had multiple packages not delivered, important letters that show up on the app that never make it to my mailbox and bills or other outgoing mail that never makes it to the recipients. I'm now going to have to get a post office box in Temecula to ensure that I get good service. read more

This is got to be the worst ran USPS ever., Sorry post master but you gotta go. We need a post master that can make sure other postal workers do their jobs with competence. To Whom It May Concern, I am beyond frustrated with the USPS's continued failure to properly scan packages. The very purpose of tracking is to provide transparency, yet time and again, packages go unscanned, leaving customers completely in the dark. This lack of accountability is not just careless--it is unacceptable. Every time a package is not scanned, it creates uncertainty and damages trust. Customers should not have to wonder whether their shipments are sitting forgotten in a bin or lost altogether. This is basic procedure, and yet USPS repeatedly fails to deliver on it. If this issue is not corrected, customers will continue to turn away from USPS in favor of competitors who actually provide reliable and transparent service. You are driving people away with poor practices, and unless real changes are made, USPS risks losing what little trust it still has. read more

I wish I could give a 1/4 star review for this place. My mail carrier complains to me about his supervisors weight and temper. Wont pick up parcels unless you use the schedule a pick up service every time. Constantly breaks my packages on a weekly basis. Hates his job and it shows in his unprofessional-ism and poor service. This guy can't deliver or pick up the mail! How did he even get this job?? I look forward to when he moves on from his position. read more

Postmaster Lily Green has denied our request to have carriers deliver mail to a box in front of our home. For years, we all have been forced to drive down to our post office to wait in long lines for our mail. Several of us have been informed that we were waiting in the wrong line after 45 minutes when it would have been sufficient to put a sign up telling us that the normal place to wait in line has been temporarily closed. We have been told to get P.O. boxes and many seniors and folks with disabilities on fixed incomes cannot afford to do so. We have been told that our mail carrier REFUSES to deliver to mailboxes in front of our homes. We have been told that there will be NO REMEDY to secure the kiosk mailboxes that are broken into repeatedly that take 6-8 weeks to repair only to be broken into again. We have been told that we are NOT ALLOWED to put a combo locking cage around the kiosks to protect them. No one really knows what all has been stolen, and some of us have resorted to informed delivery scans. What we do know is our ballots were stolen and we voted in person instead. This is a small thing to vote in person one time. We fear that given no remedy, no solution, this will continue to happen for the rest of our lives. We are reporting this to county supervisors, local and state officials and the link provided by USPS until something is done to help us with what should be our right as tax-paying Americans to receive our mail like every other tax-paying American!!! read more

Zero stars if I could not only do they barely ever answer their calls when they finally do they are rude AF! Im sick and tired of going down to that office to wait in line just to be told they took my mail out that day to our broken mail box so I called and they finally answered and I asked if they had my mail cause I didnt want to go all the way down there again if there wasn't any mail they were rude and acted so annoyed that I asked them to go check and do there job. I hate them so much and wish our mailbox would stop getting broken into so I don't have to deal with them! read more

They do not answer their phone! I called at least 10 times. They need to find a way to service their phone calls. Apparently they do not care. read more

This post office should be checked, inspected or even sanctioned by the government authorities! They are sooo incompetent! Our mailbox is always "vandalized" and it takes them months to fix a simple mailbox! They don't care if we don't get our mail. We have to physically go to the hemet post office and line up for 2-3 hours for our mail! Can somebody please report them to higher authorities please? I would do it, if i know where to report them! read more

This place is horrible! Workers are inconsiderate of your time, line is always long, expect to be in this run down building for 35min to an hour just to pick up your mail. read more

I'm sorry I don't have names, but I want to give a positive review to a situation that could have been bad. On Wednesday I came in with an appointment and I had all documents except my marriage license to get a passport. The blonde lady was VERY nice and accommodating. She was off the clock and helped put together my paperwork and left a note for someone that I would be back at 4 on Friday to finish my process. When I arrived today, due to HORRIBLE traffic, I didn't get there until 4:30. The girl who processes passports has braces, and she was just getting ready to shut down for the day. She said she knew I was coming (thanks to the blonde from Wednesday who called her at 2 to remind her) and didn't think I would make it. With 30 minutes left until closing, she was very helpful and did everything with a smile. Thank you so much you two; you really made my day!! read more

Probably one of the worst post office I've ever been in. 30 people in line and only two clerks work in the front.

I was just there to pick up a package. I had my package slip and ID and the worker just turned me away and said "No, I'm not doing that right now". I am still in shock because I don't understand how you can legally hold my property because you don't want to do your job. I was there at 2:25 PM on a Thursday. read more

They dont answer the phones, say that your mail box is broken when it is not so they dont actually have to do their jobs.

This post office is the epitome of governmental waste, incompetence and laziness. They will just do everything in their power to not deliver packages to me. And if they do, they sometimes just throw it over the fence to some other address, admit their mistake, try to retrieve it, write me a lost parcel letter for confirmation, and then fight me on the reimbursement through three appeals. Amazon deliveries on Sunday, he'll no! Reason, there is a gate at my place. Oh, I have no gate. Oh, the parcel locker if full, will hold for pick up. I go 20 miles to see them two days later, and they have nothing for me. What a waste of time and my taxpayers money. Stay away from that institution at least in Hemet area if you can. read more

HEMET USPS STAFF VERY FRIENDLY LANCE is always SO helpful, thank you LANCE Have had experience with the Bin that takes packages =is CLOGGED especially when post office not open but doors are opened. Why have BIN for packages if not working. Has caused trip to post office futile at times. Staff early am ignores requests for help with bin. Shouldn't someone make sure it is available???? read more

Service is horrible. Long wait lines for mail pick up. Seems to be only one postal worker handling the mail.

I received a delivery at 8:15 PM in my mailbox. My dog went off, barking. I asked what they were delivering, there were two mail trucks, and one of them, rudely stated that, they were delivering all over the city. I continue to ask the second driver, as the first driver drove away and he stated that they were just delivering mail. I didn't appreciate the rudeness of the first driver and explaining why they were delivering at 8:15 PM. read more

i would offer a half star if i could ! here i dont understand what is going on here with the mail ! for months now i have not been getting regular mail in my box ! everyday its ads and dumb magazines that i never sighned up for! filler mail my bills come late if at all ! 2 times have had the internet cut off because of the bill being late i like to mail things in ! the postal supervisers are starting to sound like A I robots same spill everytime ! nothing new and why is it that we now only get 1 to 2 pieces of mail daily crap filler mail ! and nothing important ! what is going on are we going back to the pony express mail ! back to my great grandma era ! someone needs to get in here and do something about the mail get the sorters turned back on here ! sick of this ! day in day out ! read more

There are times when the lines are long and through the door, but there are a couple of Post Office staff who steps up and go beyond the duty. Then there is the Station Mgr Green "without the 'e' she said does not display Customer Service with a smile. When given the opportunity to provide feedback on the receipt about your interaction with anyone, please do and encourage Customer Service boosters read more

I requested a redelivery for Saturday waited at home never left and they never redelivered it. Monday holiday they were closed. Called this morning for 3 hours and it rings and rings then goes to a busy signal. No one is held accountable. They need a new post master who holds staff accountable. They do what ever they want and to hell with the customer. Basically they SUCK read more

The mail carrier keeps putting the wrong mail in our box! I should be getting paid to deliver mail since this is happening on the weekly! Don't these drivers check the street names! Just because the numbers are the same doesn't mean its the same street! I miss our old mailman that was considerate and neighborly. And if you try to call to correct the issue your thrown down the automated rabbit hole, that doesn't even have the obtion you need to address! read more

why is it when a terrific mailman changes route, that our tax money can not hire someone as good or better? if the mailman shows up, it is after business hours or delays delivery. then when you call it rings and disconnects. taxpayers pay for this service along with benefits and retirement. time to change, IT'S 4:19 AND NO DELIVERIES OR MAIL. I WILL STOP TRYING TO SUPPORT PO WITH PERSONAL MAIL AND CARDS. WILL EMAIL TEXT OR PAY EXTRA TO MAIL PERSONAL ITEMS. FRUSTATED read more

I guess giving a rating for the post office does no good...except letting you vent. This place is HORRIBLE. On a personal level, a drunk-driver took out my mailbox so I asked them to hold my mail. When I went to pick up my mail they said they didn't have any. Umm....in a WEEK I had NO mail? This happened twice. Impossible. Glad when my landlord finally repaired it. On a business level, our business has been sending out letters to homes in specific communities. We keep getting the letters back with yellow labels "Unable to forward," etc. I take the letters to the post office and they don't know why it happened so they said they'd give it directly to the mail carrier. Have done this THREE TIMES now. Today, Igot back MORE of these and now the offer in the letters has expired. Each letter has a stamp so you're talking, at this point, about 90 letters returned and we either have to forget it completely or re-print and re-send each letter. Am going to try sending 5 at a time as I'm thinking the letter carrier is just to damn lazy to put the letters in individual boxes. What a waste of money...and time! read more

This post office should get 0 stars. You cannot call in your local post office and get ahold of anyone....the message says that they are closed, which I know they are NOT! Our mail carrier constantly screws up our package deliveries. It will say on tracking that it has been delivered and there is NOTHING in our mailbox. So then I have to get on the phone and make a complaint which takes up an hour of my time. Recently, I had 4 packages in one day that said it was delivered into my mailbox and there was nothing there. Either these people who they hire are complete idiots or they are thieves. I am fed up with the postal service and their lack of caring. read more

If I could leave zero stars I would. This is the only post office in the area that is open on Saturday's. I arrived at 9:15 am they open at 10:00, there were other people already standing by the main door before my arrival. An employee opened the side door to the P.O. Box area, customers were coming and going getting their mail. However, what we ( those of us standing outside by the main door) didn't see was a line forming inside. Someone came out and said there was a second line inside. We voiced our concerns because we were there before that door was unlocked. The manager came outside and literally told us we were all lying and misleading people. She was RUDE and didn't listen to anyone outside. We all had to move inside and stand in a huge line for over an hour. They had only three employees working. Worst customer service, and poor attitudes. read more

(Zero stars)Worst post office ever lady working was completely incompetent couldn't find anyone's packages waited in line for over an hour never got the package and it was also never delivered the next day like it was supposed to b i mean i dont expect much from it being in hemet but the incompetence on all ends is astounding read more

Always very pleasant staff. They work hard to keep the line moving. Five stars for being helpful and efficient.

I was up and working today from 6:30 straight thru to 4:45 when I rushed my boxes to the State St USPS in Hemet. I was beyond tried and worn out. Everyone at the branch was kind and helpful (one employee, was his name Flynn?) helped carry my 9 - 35# boxes insi​de, and Michelle processed my Registered Mail parcels efficiently and with a smile on her face. No whining, no harrumphing, just kindness and excellent customer service. read more

This post office and their customer service is a joke and a bad one at that!!! No one answers phones...after 30 mins on hold still no one!!! Not being able to talk to a live person anymore is bull crap!! Most places you cannot reach a live person by phone anymore,it is ridiculous!!! The staff are rude and don't seem to know how to answer a simple question!! read more

Our community mailbox was recently fixed. It has been very frustrating having to visit the post office every week to pick up mail, however, Colleen at the supervisor window has been very helpful, communicative and eased our frustration by providing basic updates on what was happening with the new box installation. Without Colleen's excellent customer service and empathy, we would have assumed that USPS had forgotten about us completely. I hope that never happens again, but if it does, I want to talk to Colleen. She is awesome. Thank you Colleen! read more

Hemet USPS place is one of the only ones that allows you to do walk in for passport services without an appointment, but they do offer appointments as well. My daughter needed her passport renewed and we needed it expedited. We had all the forms and documents needed so Claudia was able to help us process it very quickly. They accept checks and money orders, but I didn't have a money order, so you can purchase it from them with your debit/credit card and Claudia printed out the money order for you to sign. In fact, she even wrote down her cell phone number for us to call if our passport doesn't arrive after 3 weeks. A week goes by and the passport arrived. I was very impressed with how quick it was and was able to book our tickets the same day. I really appreciate the work Claudia did for us and I really appreciate that they really follow the word "expedite" and mean it. read more

Would give zero stars but not an option. My carrier put the wrong parcel key to retrieve my $200 package from the parcel box for larger items. I left a note explaining what happened in my mailbox asking for the correct key. I was ignored every day for almost a week. Finally my neighbor who doesn't even live on my street brought my package because they ended up with it about a week later. The fact that they IGNORED my note really did it. USPS should just be done away with read more

Long lines. Burnt-out workers. Outdated and useless. This is my second time coming here since my sis-in-law moved closer to this side of town and sheesh, can the service get any worse? All I needed were Change-of-Address cards for my sis-in-law and her family. I didn't see any on the racks, so I waited in line. At the counter, I asked the fella for a few and he said, "We don't have none", without further explanation. So does that mean: You are out of stock? The post office stopped printing them? or There's another method for putting in a Change-of-Address??? I asked him to elaborate and he tells me it can be done on line. He failed to mention on-line has a cost associated with it, and he wouldn't have said that had I not inquired. So the choices are to fill out the paper form and it would be free or, get charged a fee for doing it on line??? And since they "don't have none" readily available, I suppose he's hoping it gets done on-line where the postal service can charge for it. Ridiculous. I'll go to my local post office here in LBC where they keep plenty of supplies in the racks, including Change-of-Address packets. This post office in Hemet, off State and Acacia, is suffering from an incurable form of functional obsolescence. When you witness the staff moving slower than molasses, the lack of energy in dealing with customers, and the tired '60s style entry- it's time to shut-it-down. read more

This Main Post Office USPS service is overwhelming and * negatively consistent. I expect far better service from the Hemet Main P.O. on State St. Hemet, CA. Changes must be made to bring your services up to par. USPS's Temps and part-time route delivery drivers both for packages and mail need thorough training and must be held *responsible for adhering to it. On the USPS Main P.O. on State St in Hemet, CA. website: My Review of Jan 2021- for this P.O. on State St. mentioned.. Your elderly Female USPS desk clerk wearing glasses, utterly *Refused to place a Taped Date Stamp on my full envelope of time-sensitive documents. No reason, just "No." This full-of-attitude female then told me to, "Go to the end of the line and wait."(?) Was I in a "time-out" for requesting a regular, reasonable service? Bad attitude employee. The thoughtful lady clerk USPS Employee standing at the front desk *next to her was "Happy to help"me, as she did. I don't believe 1 postal employee should feel the need to apologize for the disrespectful rude attitude of the clerk standing next to her, but she did. Even the male employee - 3rd desk clerk, seeing this happen, twice said, "What do you need? I can help you over here." Why? * As of July 2020* Unfortunately for our neighborhood *This Hemet Main P.O. consistently loses or delays our pkgs, often the mail. It took me 1 week of asking neighbors to find out Where my Passport had been delivered - it was 3 blocks away. The post office insisted I Had received it, which I had not. Post Office: It is difficult to attempt getting Refunds & having to call Senders of packages after 2-3 weeks of waiting and more for non-delivered items. A USPS mail-sorting Center is in San Bernardino, CA. Packages have waited there 1-3 weeks Before being sent to our local post office. Totally Unacceptable. Yes, there's more that reduces the 1 star " * "rating Down to Zero Stars: "*Zero STar Rated " We receive other people's mail And their packages often, our last misdelivery was Maternity clothes for an 8 mo. pregnant woman 3 blocks away. That pkg was delivered by forcing this large pkg into our mailbox. It was *Not delivered by our regular USPS Mailman, but by a Temp or Fill-In employee. Pathetic, to have postal customers do Your USPS deliveries. ***** June 2021; Our saving grace is Our regular route USPS mail delivery driver: he always places packages by our door, delivers only our mail to us. Never have we had any issues - on the days he works. He deserves the 5 stars. ***** But. On *his days off: I find misdeliveries in our mailbox: USPS Employees: Please, read addresses before stuffing mailboxes as we are tired of having to *re-deliver Your USPS packages & mail to folks in our zip code! IF the USPS Federal Post Office Locations ever become privatized, how much worse can this service become? June 9, 2021 ** I've just read this Hemet Post Office Post from 2014 - 7 years ago & it doesn't seem they have made any improvements since then: "Needed my mail box replaced, I had followed every instruction they had given me in regards to my mail. I had the option to have my mail held at the post office so I signed up for it. Recently got a new job and of course your first pay is always in the form of a check. I go to pick up my mail and the supervisor tells me that no mail was held, "it's somewhere out in the street" I stated that I paid for the box to be repaired and I signed for my mail to be held at the office a week ago.. I told the supervisor that I needed my check to pay bills and feed my family, he simply said sorry "your mail wasn't held, I can't do anything about it, the carrier has it now." Its a Saturday and now my family won't get to eat or bills won't get paid because of their poor management and lack of protocols to follow by.. Never will I go to that post office again." read more

This post office is usually very efficient and pretty darn fast at taking care of people. The have machines and multiple people ready to assist at the counter each time I have gone. This particular time I walked in with a package and was immediately noticed by Sandy who was not at the counter but instead ready to help people while they were waiting in line. She immediately greeted me, took my package, and processed it. Making sure to give me a receipt and a smile. Awesome! read more

They have a contract with Amazon they do not live up to their end of the contract my package was not delivered they claimed it was undeliverable which is a bald-faced lie I receive packages every single day this post office needs to be shut down Amazon needs to cancel their contract with the post office it's ridiculous Amazon needs to start delivering mail themselves if I could give this business a zero-star I would let's see what they have to say about this coming Monday someone needs to be reprimanded for this not doing their job read more

I can get a package sent from across the u.s. in 2 days, then from hemet p.o. office to my house, ((couple minutes away)) takes five days or longer.yea and we wonder what's up with the ballots...not trusted..fed x takes couple days or even get ahead of time.. read more

This office is beyond unprofessional Iva called several times inquiring to speak to management for mail being left in my box I get told you'll receive a call back between today and tomorrow no call. My mail box is clearly broken & my mail is being left outside yet I signed a 10 day hold and check up in office . no mail I get told. Well because it's being delivered to a broken box it's broken for a reason because there is someone who wants to steal mail . This is unbelievable read more

This is a super friendly post office! I came in on a weekday, approximately lunch time and there were only three people in line. They still sell greeting cards in here, so cool! This place is not big compared to most post offices I have been in. Finding this place on our GPS was a bit difficult to find because the signal reception is terrible here. The parking lot was a bit tricky because the GPS takes you to the back of the building. If you are parking in a gated area you are not in the right one. The front parking lot is a bit cramped but well taken care of. Thank you Postal people for all you do daily! read more