The wait is pretty damn sucky if you haven't pre-booked an appointment. Some people wait for 4…read morehours before they're seen. Literally. The attendants are a little rude and don't provide the best customer service (that is, until you're seated to be seen and then they're all pleasant. SO... Here are some tips to help make your time at this passport office easier. 1) Make sure you go around to the actual passport office and you aren't waiting in the general US post office in front. 2) MOST IMPORTANTLY: book an appointment. book an appointment. just do it. You will literally cut hours off of your wait time and you'll thank yourself for planning ahead. I'll say it again...book an appointment. YOU WILL REGRET NOT DOING SO. 3) Try not to go on a Saturday. even if you arrive at 9am bright and early you'll leave by 2pm if you don't have an appointment. 4) Bring a book or toys if you have children because the use of cellphones, tablets and laptops are strictly prohibited. Having something to keep your hands busy will make the time go buy quicker. 5) Eat breakfast or a snack before you come (food and drinks are prohibited inside the building) 6) Pre-fill out your DS-11 or D6-82 you'll wait in line just for them to send you to desks to complete it and get back in line. Don't do this to yourself! 7) Make sure you have your proof of citizenship and of identity. If you're bringing your birth certificate make sure it's the ORIGINAL copy. You can make photocopies of these (front and back) if you'd like but they'll do it for you rather quickly at this particular center so it doesn't make much of a difference if it's a hassle for you to get to a printer. 8) Take your pics ahead of time at a local Rite Aid, Walgreens or CVS. You can do it at this office too very quickly (like in under 2 minutes) BUT it typically costs $8 at a drug store and it's $15 here. Also, this way you can do your make up and hair under your own terms in stead of having to be presentable after waiting hours in line. (this isn't a must it's just a nice thing to be a little more prepared) 9) If you're not a fan of small kids bring some earplugs, noise canceling headphones and hand sanitizer. Kids are cute, don't get me wrong. BUT many starter families and people with small children come to the passport office because kids under 16 can't just mail in their forms for their first passport. They need to go to an office in person. So expect it to be filled with at least 10 children (some of which who have been waiting for an hour or two without food, a nap or proper stimulation). 10) Finally just try to have fun! If you have kids play some quiet games with them. If you have a loved one plan your next trip. If you're alone turn to the person next to you and joke about the wait! Seriously this is a typical convo and there's a level of camaraderie in the fact that everyone else wants to go home just as bad as you do!

They LOST my passport + name change application 12/29/25. Terrible service. Cannot reach the office…read morefor answers. Do not recommend for passport processing

I came here to mail a package and this location happened to be closest to where I was at the time…read more The staff were incredibly helpful and friendly! One of the women helped me weigh all of my items in advance to help me determine the cheapest way to ship them across the county. She was taking her time to help another man also. Both of the women working were very friendly.

They suck at delivering packages on time now. Idk what happened they used to have this sweet old…read morelady who delivered packages on time without fail but ever since she left it's almost impossible to have them on time. Whenever it gets too late--because they're weren't on time they don't even attempt to deliver your package and use the excuse of "animal interference". Hire people who actually need the job bruh, idk wtf they're doing. This has happened so many times already and I'm sick of it, someone let me know if I can change what post office my packages go to. This place sucks ahh.

This is the only post office in the immediate area, not easy to get to by being off the busy 601…read morehighway. The line can be very long during the early mornings or midafternoons. Parking also can be challenging when then is no overflow parking lot.

This pretty fast post office compared to others, no thrill location, in and out you go. Line moved…read morepretty fast today, they had all three front counter open. Went in send my Verizon broken phone prepaid return package and get a receipt, done in 4 min. Plenty time during my lunch break to go to sonics afterward, which took longer than wait at post office and order ahead online while waiting at post office go figure. Life

Although the parking lot leaves a lot to be desired, the service here was fantastic. The young man…read morewho helped me today was able to answer all of my questions and I was able to mail off my package with no issues. I truly appreciated the patience, professionalism, and kindness shown to me today. Thank you!

NOTE: The office/mailing section closes at 1 p.m. on Wednesdays. A little dumpy looking on the…read moreoutside but gets the job done. Also, since it is smaller, there was no line when I went to mail my packages whereas the University City Post Office always seems to have a long line.

amazing customer service from Vic and the young lady there I did not get her name unfortunately…read more Friendliest people I've met in a postal office that worked there.

This place is lovely; quick service and nice people! I was in and out in 2 minutes at 11:50 on a…read moreSaturday!

The atmosphere was great. The service was both helpful and on point. My sandwich was delicious…read more Great find!

I can't tell you how much I have struggle in the past to set an appointment at the passport…read moreapplication acceptance center. The line would be busy and if you're lucky when someone answered the line. It's the rudest person on the other line. At Union Station. It's pure opposite. Conversations on the phone are pleasant. Someone always answered the phone. And they take the time to explain the process and help you with any other questions you may have. Stepped in and I was greeted right away..! They took my son's pictures and handle all the paperworks. They assure me it will be done in 2 weeks. Costed me $215 to expedited the book. I appreciate Ima for helping me processed everything! Great place with great people!

Carriers decide not to ever try to deliver items that require signatures and leave the note in the…read morebox saying they attempted delivery. Jokes on them - someone is home 24/7 and the door was never once knocked on. Heavy items are the same way. I'm paying for shipment to my home, not for the opportunity to wait in line to pick it up from the post office with my two kids.

Hands down the WORST postal store i've ever dealt with. Horrible attitudes, I would give Zero stars…read moreif possible, I will never use usps for shipping again just because this store is responsible for my deliveries and I know it will go wrong 10/10 times. Idk how those workers still have a job it's ridiculous!

Great service!! Nice people happy crew!! A pleasure i love USPS for. 78 I Can mail a letter…read moreanywhere in our great country!! Who else can do that?!?

I had to drop some packages off at the post office, and I must say it was a pleasant experience…read more The post office was clean, there was no line, and the atmosphere was great. Roy was the Clerk that assisted me, and he was great, he greeted me and asked what he could help me with, then gave me the different shipping rates and the best option to mail my packages. There was another Clerk that greeted the next customer as if they were old friends. This atmosphere and service is what we all deserve when we are spending our money. Although this post office is a little further away than the post office on Hwy 29, it's worth the extra 6 minute drive for service with a smile!

The floor supervisor Johnny yelling at customers shouldn't be tolerated. I've witnessed his…read morerudeness, unprofessionalism, and harassment 3 separate occasions at this location. His conduct towards the public is disgraceful. I don't know how he still has a job.

I am appalled at the service of this post office. It is 1/25/24 and the mail I see in my mailbox…read morehas been dropped in a puddle. I have important tax documents that are now illegible. Some of my mail has actually been shredded too.