Tawanna has been helpful every time I come to the post office. She's patience and helps with…read morewhatever issue I may have along with others. I've seen her work with at least 5 ppl in a matter of minutes with patience and grace. Matthews associates are great each and every one of them.

This place is great. They serve hot dogs and hamburgers the next day. Yes, they also have mail…read moreservices, too.

"Outstanding customer service! I needed help with a package and Janelle resolved it in minutes. She…read morewas prompt, professional, and incredibly helpful as always. I couldn't be happier with the experience. Always great to see her.

Let me tell you something, the staff at this post office are absolutely wonderful. I had to send…read moresome family out of town Christmas gifts a day before Christmas, and just got a call from them today so excited that they received their package :). I honestly thought that it would get there on Monday. This office made me feel much better after feeling kinda bad that I did last min gift sending. I had to get on here and write a good review, because they worked very hard and over time to do their best with getting packages out on time. Thank you guys for working so hard like you do, you all are very appreciated :).

Lost my package. Sent it to the wrong address. I received another package from the same company…read morewhere the driver also signed my signature without my permission. Thankfully i received that package. I did not receive this package. Went to post office to check, supervisor said they would call back and did not. Had to go back personally to follow up again. No action taken.

Worst post office ever! If I was still running a business, this location they would put me out of…read morebusiness. Scheduled a pickup for a package (ebay sale) on a rainy day. They picked up said package, DIDNT SCAN IT, and left a drop off in its place. Oddly enough that package goes missing, they cant find it, I had to refund and be out money yet they deny my claim because their postal worker didn't scan it! If you schedule pickups and they get the package, sure hope you have a ring cam to prove it!

Service was 5 star -- the young woman was very friendly, helpful and so efficient in spite of the…read moreMonday morning crowd!!

I have been there about a handful of times. My last visit was great. Service is good. Easy to…read moreprint. Customer service is good. Good value for printing. I have printed business cards, documents to send overseas, and shipped documents overseas. All transactions have been smooth and easy.

The young lady that helped me was very polite, took care of the change of address for me, as well…read moreas the request to change the lock on my mailbox.

After circling the lot for twenty minutes trying to find parking the woman working was so over the…read moretop rude I ended up walking out and going to another postal provider. What is wrong with the postal staff here?! Who hurt you??

Rudest ups guy in the area. I frequently go to ups stores around town and this guy was by far the…read morelead cooperative and helpful when it came to me unloading my packages. There were three employees doing nothing and the man was still very rude. Edit: thanks for the response, but I do not work at ups. there's never a reason to treat a customer with disrespect like you did. All you had to do was ask nicely and I would have done what you asked. But what you did was say "that's not helpful " and then you got mad when I put the boxes on the wrong side? How would I as a customer possibly know what to do in your store. Every other ups is glad to receive the business and they do it with a nice greeting and willingness to help. Again a little courtesy goes a long way. I have never had any issues with any other ups or mail service, and I drop off many packages weekly so perhaps take this as constructive criticism and improve your attitude.

From the moment I entered the store, three friendly faces greeted me and hurried to assist me. I…read morewas so impressed that I asked their names which they bashfully provided. Lalitha, Ira and Kajal, I thank you for all the times you three have assisted me over the years with notary, mailing, copying and printing services. The many skilled-solutions you offered really helped me quickly accomplish what I had to do in today's competitive world. UPS might normally mean "United Parcel Service", but in Matthews, NC, to me, it means "Unrivaled People Services". You are the best! Really.

This is, by far, the best place to do your mailing businesses and tasks. The windows are…read moreadequately manned, depending on the line of waiting customers. All the clerks are friendly and helpful. My wife and I regularly drive to Waxhaw and appreciate their efficient services. Many thanks, guys.

I know the weather has been bad but 3 days now with no delivery. Amazon and UPS don't seem to have…read morea problem coming here

This is my go-to local post office, and for everyday mailing needs, it really checks all the boxes…read more Parking is easy, the location is convenient, and the facility feels clean, well-lit, and safe--which matters when you're running errands on a tight schedule. One of the biggest highlights for me is the self-service postal kiosk (that do-it-yourself machine that weighs your package, calculates the postage, and prints the label right there). It's incredibly easy to use and, best of all, it lets you skip standing in line like cattle. That alone makes this location worth visiting. They also have drive-through mailboxes, which is another huge convenience. You can drop off letters without even getting out of your car--perfect for quick stops when you're on the go. On the occasions when I've needed full-service help--like sending certified mail--the wait hasn't been bad, and the staff has been friendly and helpful. That makes a difference. My one wish: It would be great if they added another self-service option to purchase Forever stamps without having to stand in line. That would make this place just about perfect. Bottom line: Convenient, efficient, and staffed by friendly people. If you're looking for a reliable neighborhood post office with easy parking and modern self-service options, this is a solid choice.

Wow they are SO unbelievably rude in this place! I wasn't gonna leave a review because you never…read moreknow when someone is having a bad day, but after a second instance of blatant hostility I had to share this experience. I run a small business and ship all my items with stamps to save shipping costs. Both times all I needed were stamps and both times the employees were so snarky to me for no reason. I asked if they could weigh the envelope and let me know if it was too heavy for one stamp to which the lady behind the counter thought it was a good idea to just bend the envelope completely?? She snarled something about it needing a special stamp. A few people have told me before that because the envelopes aren't completely flat, they would recommend a special stamp, but I haven't run into any issues shipping the way I do. I repeated my original question about the weight and she just handed the envelope back to me without weighing it. So yeah i'm not coming back here again! I just moved to CLT too..talk about a warm welcome.

Admittedly, I have a diary full of complaints detailing how poorly the mail is handled. However,…read morethe people working at this location provide a ray of sunshine that things are not that dour. Actually, can we simply clone these relentlessly helpful people working the counter here? I have needed their assistance only a few times, but every encounter left me shaking my head and wagging my tail wondering, "why cannot others see what fruit niceness bears?!" My trips to the Monroe USPS has my "Give 'em a Whirl" meter begging me to fire up the Jeep and go here. Nice.

I put in a change of address weeks ago at the Monroe NC Post Office -- from "1348 Sweet Pea,…read moreMonroe, NC" to "153 Pampas Place, Statesville, NC"-- and I have received no forwarded mail. I am trying to change my address with all the organizations, companies, etc., with whom I do business, but I should've been getting the mail that is addressed to my old address. Please help.

Unfortunately these guys have hardly nothing to work with government has taken away their money and…read moreit's just a hot mess right now. The employees are great they want to work. We need to privatize the post office cause the government completely destroyed it. Too much politics not enough on time deliveries.

The absolute worst USPS in Charlotte. Very rude staff. I got nothing but attitude when I dropped…read moreoff my pre-paid packages. The drop box was broken, and I didn't want to leave them where anyone could easily walk out with them. The "lady" at the counter needs to never work in customer service again.