The young lady that helped me was very polite, took care of the change of address for me, as well as the request to change the lock on my mailbox. read more

Extremely rude! I haven't received mail in 12 days and they said there was nothing they could do. The manager told me they are short staffed and there are trays of mail they haven't been able to get to. I'm expecting a check from the state and I should have gotten it 10 days ago and have not received ANY mail in 12 days. There is no reason why I shouldn't be getting any mail! Not even flyers! She said there are boxes of flyers on there doc they havent gotten too yet. The customer service is horrible read more

After circling the lot for twenty minutes trying to find parking the woman working was so over the top rude I ended up walking out and going to another postal provider. What is wrong with the postal staff here?! Who hurt you?? read more

TV news report from June said that this P.O. has a high rate of mail theft reported. I live near and use this P.O. I was a victim of mail theft and check washing. Reported crime to CMPD and US Postal Inspector Service. Went to report theft at P.O. and was nonchalantly told to file a report with US Postal Inspector Service. Clerk showed no interest in wanting to know the details of the theft/crime. read more

I waited in line in for some odd reason they kept skipping over me. They said I needed to speak with a supervisor and then kept letting other customers speak to her before me. read more

I got my delivery 2 MONTHS late!!! It was a Christmas gift, I got it in February. It sat in post office till then.

Last night when the mail arrived at 9:20pm () I received a 2021 calendar that is on the larger side. The pkg has written in red all over it "Do Not Bend." Well it was seriously bent & folded like an accordion all bc the mail person was too lazy to carry this wide pkg to atleast the front of the house. Thank you, I needed to get that off my chest! read more

USPS - AFTER I stretched it out. - Post Offices Near Me - Charlotte, North Carolina

Filed a claim with USPS regarding a particular mail carrier who was not delivering mail to my box for 1 1/2 months and they still have not resolved my claim. The last person I spoke with from consumer affairs she stated that this particular mail carrier has had several complaints. No action had been taken against this carrier. No call back from anyone as I have had to put a "Hold Mail" request in several times. This location is not for their customers. They are allowing mail carriers to take mail from customers. read more

The post office was closed, I had to mail a package quickly at the self service. For some reason the label wouldn't stick to my package and there wasn't any tape around. The door was open and I asked if I could get some tape. Peggy came out and got some tape for me and told me to carry some in the glove compartment of my car, just in case. She gave me the scotch tape too. What a lovey woman! Thank you again Peggy! read more

One of the worse post offices in Charlotte. The staff is pitiful. This is our post office but I go elsewhere rather than go there. It's packed and the service it dreadful and they have a guy there that is so strange and will soon be the postage natzi if he is not already. Go to Park Rd. read more

USPS - The help at the post office. None - Post Offices Near Me - Charlotte, North Carolina

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I cannot stand to hear how the manager, Amber, talks to her employees. She belittles them and doesn't care how it sounds. As a customer, I refrain from going to this location because nobody deserves attitude like they get from Amber. USPS, is this how you want to be recognized? read more

Super busy post office - luckily I only had to interact with the kiosk here to buy stamps, but judging by the line and how unhappy everyone looked, it's a process to get something done here. The parking lot is tiny and people with their large Ballantyne SUV's are crazy so just be careful. It is also a little weird to get in and out, even though it appears like it's on the corner of Elm and Ballantyne Commons, it's actually just adjacent so you can really only access it from Ballantyne (and the exit is just one-way onto Ballantyne). There is a business park you can cut around back from Elm, only there are a lot of cars parked on the side street so just watch for opening doors and people crossing the street. This post office has a lot of PO Boxes too so lots of people probably dropping in and out for services here. I would think they would make a larger building, but I'm not sure how that will help the ever-present line (it may make it worse). read more

Today is the second time I have had to go pick up a package they were not able to deliver and the second time they could not find the package anymore. The first time I understood that they are busy and they have a lot of packages but when you leave a note saying to come pick it up asap and when I do come to pick it up and you cant find it, it makes me question whats the point of the whole delivery. Their system is all over the place and I wish i could leave a negative star for now loosing 2 of my packages. read more

The woman who helped me doesn't know but she made my whole week. She was the most patient, helpful and beautiful person and I wish she knew how thankful I am for her. Other than my love letter to this stranger all of the staff is always very helpful whenever I go. read more

Clerk without mask on properly. No other words needed. Lines were impossibly long. Lots of customers without masks. They were out of hand sanitizer in the dispenser. Just a lovely experience. read more

USPS - Post Offices Near Me - Charlotte, North Carolina

Absolutely THE WORST post office in Charlotte. Manager needs to be fired. She screams and yells at customers. Refuses to assist when customers have an issue. "No pink slip, no help" those are her exact words. She will not even look at you. Was directed by USPS Customer Care to visit store to pick up package that has been sitting for a week. She refused to look for or even try to help with the situation. Threw my ID back at her when I advised no I did not have the pink slip. She insisted no one told me to come there. Deserves 0 stars. read more

if you're a small business DO NOT ship out your orders here. best believe your package will be delivered to whom ever LATE! both times i've shipped out packages to customers they always reach out telling me they didn't get their package. then over a month passed and suddenly it has been shipped out. makes no sense read more

I didn't care for this post office. The parking lot has a difficult exit back on to Ballantyne Commons and there is no drive thru drop. Do I really have to get out of my car to drop this letter into the box? Apparently so. read more

USPS - Post Offices Near Me - Charlotte, North Carolina

If I could give zero stars I would. Always an incredibly long line with not enough people working. Avoid at all costs.

Slow, slow, slow. As with most USPS, their staff have NO ability to move quicker than a tortoise, they're more often than not annoyed that you're there, and I think they hate people. This location always has a line out the door. Avoid whenever possible. Always fun to browse the other comments. They practically all say the same thing with a single star. read more

I have to rate this location 1 star on the whole parking situtation as well as the ease of getting in & out of the parking lot. As Bill noted, whoever designed the layout and flow here was a total moron. The location gets 5 stars - it is convienent to my work and home. I would give the service here about 3.5 stars, because the employees are normally pretty helpful here. And if you go at 10 minutes 'til closing time when there is a big line, sometimes the employees are down-right entertaining! There is almost always a line when I go here - so if you are planning a visit, just plan on having a wait if you need full service. read more

Bureaucratic mismanagement at it's worst! Plan to wait 30-45 minutes while Customer Service reps take breaks when 15-20 people wait in line. Why?!? read more

I had hold mail because I was on vacation. Despite this, they still delivered a package on my porch. I was stunned when I looked up the tracking to see that they did this What is the point of hold mail? read more

Worst customer service. I haven't been, but i was supposed to get a package delivered yesterday, and the delivery man left me a note (didn't knock, didn't try to contact me at all) saying "package too large, pick up at post office" well no, that's why i paid for delivery. I CANT PICK IT UP!!!!!!!!!!!!! So I call the USPS 800 number, and they say "that is within our means, we will have them re-deliver immediately, you should have it by 5 pm today and the supervisor will call you after it has been delivered" waited all day...nothing, at 4 pm, i kept calling the PO and the line was busy, i tried about 15 times from 4 pm until 5 pm. Busy signal. Finally, called today, they answered spoke to the RUDE supervisor, Stuart, and he basically told me in a VERY rude manner, that I have to pick it up. I told him I understand but i dont have a truck, do any of the other PO have trucks? maybe they can deliver, and he goes "YOU DONT LIVE THERE!!!! NO THEY CANNOT DELIVER!!!" I said "Oh but maybe because you're the same company you can ask..." he cuts me off and goes "DID YOU HEAR ME? YOU DONT LIVE THERE, STOP ARGUING WITH ME" i said "I'm not arguing with you, actually I'm speaking as nicely as possible, but you're not trying to help me" and he goes 'IF YOU ORDER A LARGE PACKAGE, EXPECT TO PICK IT UP" and then he hangs up on me. What a jerk. How is this acceptable? He needs to find a non-customer-facing job. Maybe he can sort mail or something instead. read more

No staff, long waits, what the heck is going on? I came on Saturday at about 12pm and gave up on the line after 20 minutes as there was no movement in the line whatsoever. Came back on the following Monday afternoon and the exact same situation. I will avoid this Post Office if at all possible going forward. They are starting to look like the DMV. read more

In the past I have abstained from posting a review for this USPS location giving the benefit to the person behind the counter that maybe they were having an off day. But it seems to be each time I'm there I encounter somebody who is having "an off day". Today it was a lady by the name of Kai (I think that's how it's spelled) who could not be bothered to even make eye contact with me, was extremely distant and cold to the point that I asked her a question and she looked right through me, said nothing and then started a conversation with the coworker behind her. She did not offer any kind of help with the package I was preparing and the only time she addressed me was to tell me " you have to buy your own tape" (while looking elsewhere) and to give me my total owed. Still maintaining my composure and in a friendly voice I asked her -for the second time- about mail I am getting for a person who no longer lives at my address. After a long pause, she mumbled something to the effect that the person needed to do the change of address. In other words, no help whatsoever. This station is right across the street from me so it is very convenient and there has been a couple of instances when a gentleman there has offered friendly service but he seems to be the only one who has a concept of what customer service should be. It is no secret that the USPS is losing business to other more efficient alternatives. Wouldn't it make sense to train their agents to be welcoming and polite and to offer assistance to their clientele in an effort to retain what little foot traffic they get outside their peak seasons? read more

This establishment is a mess. After waiting in line for 25 min to pick up a package, the make a mass announcement for "anyone picking up a package" to wait in a completely different line, no order, no nothing. So people who just walked into the post office gets to the new line first, while I stand in the back like a schmuck. This isn't my first bad experience here, but certainly the worst read more

Has to be the worst PO anywhere , I actually called all day long today from 8:00 am until 5:30 pm and all I got was a busy signal. I moved from Charlotte to Nevada and I have not gotten 1 piece of mail in 4 weeks. After stops at my PO here they said it was the problem in Charlotte, bills overdue, tax refunds floating out there somewhere, wow. To all Charlottean's drive a bit further and go somewhere else. Sad, sad , sad that you can't get someone fired over this. ! It's part of the government. Update. 4/21/17 Anyone going to station is making a huge mistake , they all claim to be supervisors and they all do not know anything, it's very typical of government workers, DRAIN THE SWAMP !!!! Anyway almost 5 weeks and still no mail and after talking to Stuart and now another supervisor Keith, same mess. No accountability at all--- note to all if your getting your mail from this location and decide to move , you better have a back up plan to get your mail. This place is a hotbed of lies, misinformation, and typical gov't. Here we come with action 9 , maybe they can help me . Updates to follow. !!!!! read more

I've actually been to this location several times. I'm a fan of this location for two reasons it's very close to my job and there's a 24 hour self service center inside. Yes, the parking is a bit tight and unusual but once you find your way around the parking lot and a parking space, the staff are always pleasant and even though it's usually pretty busy it never takes me a long time to mail off my packages. I'm okay this location and I will keep coming back. read more

Ok, it IS a total pain regarding ingress & egress. But the location is good. The staff is nice and well, yes, again, it's a nightmare to park. I'm giving it two stars because I feel for the staff. Location, convenience and/or lack thereof deserve -5*****. Gracious, they could have done it any way they wanted. Stonecrest and Elm was a clean slate. It never ceases to amaze me how people whom design things can be SO TERRIBLE at their job(s). Wins Charlotte-Metro ball peen hammer award, as in, "I'd like to whack the architect / designer about the head with a ball peen hammer." It's a major facility. No excuses accepted. They HAD to have known better. Again the staff is VERY nice and professional. Something could be done to allow drop-off or a better flow; but, that'll NEVER happen. They have a LOT of space around back. read more

Since I have a business that is centered on shipping through the USPS I am very satisfied with their services. I print all of my labels at home and either drop them at the front desk or in the self service slots. If I ever need stamps or to ship internationally, the employees at the desk always know what they are doing. If I ask for something specific they know exactly what I am referring to. Parking is a hassle and there can be long lines during lunch break and around 5pm. read more

I've never been to such an unorganized, unprofessional post office. Customer service is apathetic and slow. Line is always to the door. No one EVER picks up the phone no matter how long it rings. Parking lot is also a nightmare. It's a breath of fresh air to go in any other post office. The person that also delivers packages NEVER knocks. I will be home all day by the front door and when I finally decide to go out I find a package at my door or a note that I need to pick up my package! read more

Since this office was ultimately responsible for losing my wedding ring in an insured, certified Priority Mail package, I would avoid using. In fact, the entire USPS was pretty helpless with the whole ordeal. Please use other shipping services. read more

This PO is the WORST po ive ever dealt with in my life!! I used to live in "the ghetto" and recently have been able to move up in the world. When I moved to my apartments, within the first couple weeks, they lost 1 package and 1 letter. The mail delivery person keeps putting my mail in my neighbors box and their mail is in mine- EVERY week. The lines are ALWAYS horrible- the po delivery person will not leave ANYTHING in the mailbox- even though it will fit. Try having an 8-5 mon-fri job when the ONLY time to go to the po is on Saturdays and picking up the smallest packages that actually fit in the mailbox!!! The worst customer service, the inside is hot and the building is in desperate need of a paint job inside. I feel like im in the ghetto here, and this is suppoosed to be an upscale part of town. I actaully miss my old po and my awesome delivery guy who was the BEST ever. read more

I've had all the same troubles with them and they just don't care. If you want them to do there job the only option is to call your state representative or congressman and complain. Its easy to do. Take five minutes and put in a complaint where it counts. read more

I was expecting a package from Amazon.com today and I received a text from the USPS informing me that the package was delivered and left at the front door/porch. I immediately went out to get my package but it wasn't there. Since I have had previously this kind of problem with the USPS deliveries, I walked to my next door neighbor to check if the package was there. Sure enough, my package was left at their front door. It is unacceptable for packages to be delivered at the wrong house, and it is not the customer's job to have to look for it at somebody else's house. read more

Mail lady name Michelle who delivers mail in the ballantyne area saw me going to the mailbox when she was leaving she did a u-turn came back and parked her car and started an unnecessary argument with me. She then proceeds to tell me to that I'm never going to be anything in life and that I want to be where she is oneday I told her I would report her for starting an argument with me out of nowhere and I asked her for her name she then proceeds to tell me "my name is Michelle and you can kiss my black a** " while shaking it outside for the neighborhood to see then got in her mail carrier truck and drove off. I decided to go straight to the post office to report her for acting a fool on her job but unfortunately from the way it sounds from the manager she wouldn't be dealt with which is why she was fine threatening me and doing what she did. That's really embarrassing for them to continue to keep her as an employee. I wanted to know from them if she told the truth and admitted that she did all of those things for no reason, and most importantly why did she do that. read more

Very disorganized location. They never answer their door to pick up packages. There will be 3 people back there and they will just ignore the bell. Lines always through the door and will only have 1 or 2 cashiers. If you need to mail a package go to UPS up the road. read more

The are horrible - blue door of hell - I've been there twice and they cover for each other. Mail delivered to an address that doesn't exist but they lie and say it's a real address. What about that alleged house taking a package not theirs? Not a problem - where I come from it's a federal offense but apparently ok by this post office - RUN. I wish you could leave a ZERO and even that is too kind read more

One of the worst post offices I've been to. Everything about it is slow and poor customer service.