The wait is pretty damn sucky if you haven't pre-booked an appointment. Some people wait for 4…read morehours before they're seen. Literally. The attendants are a little rude and don't provide the best customer service (that is, until you're seated to be seen and then they're all pleasant. SO... Here are some tips to help make your time at this passport office easier. 1) Make sure you go around to the actual passport office and you aren't waiting in the general US post office in front. 2) MOST IMPORTANTLY: book an appointment. book an appointment. just do it. You will literally cut hours off of your wait time and you'll thank yourself for planning ahead. I'll say it again...book an appointment. YOU WILL REGRET NOT DOING SO. 3) Try not to go on a Saturday. even if you arrive at 9am bright and early you'll leave by 2pm if you don't have an appointment. 4) Bring a book or toys if you have children because the use of cellphones, tablets and laptops are strictly prohibited. Having something to keep your hands busy will make the time go buy quicker. 5) Eat breakfast or a snack before you come (food and drinks are prohibited inside the building) 6) Pre-fill out your DS-11 or D6-82 you'll wait in line just for them to send you to desks to complete it and get back in line. Don't do this to yourself! 7) Make sure you have your proof of citizenship and of identity. If you're bringing your birth certificate make sure it's the ORIGINAL copy. You can make photocopies of these (front and back) if you'd like but they'll do it for you rather quickly at this particular center so it doesn't make much of a difference if it's a hassle for you to get to a printer. 8) Take your pics ahead of time at a local Rite Aid, Walgreens or CVS. You can do it at this office too very quickly (like in under 2 minutes) BUT it typically costs $8 at a drug store and it's $15 here. Also, this way you can do your make up and hair under your own terms in stead of having to be presentable after waiting hours in line. (this isn't a must it's just a nice thing to be a little more prepared) 9) If you're not a fan of small kids bring some earplugs, noise canceling headphones and hand sanitizer. Kids are cute, don't get me wrong. BUT many starter families and people with small children come to the passport office because kids under 16 can't just mail in their forms for their first passport. They need to go to an office in person. So expect it to be filled with at least 10 children (some of which who have been waiting for an hour or two without food, a nap or proper stimulation). 10) Finally just try to have fun! If you have kids play some quiet games with them. If you have a loved one plan your next trip. If you're alone turn to the person next to you and joke about the wait! Seriously this is a typical convo and there's a level of camaraderie in the fact that everyone else wants to go home just as bad as you do!

They LOST my passport + name change application 12/29/25. Terrible service. Cannot reach the office…read morefor answers. Do not recommend for passport processing

I came here to mail a package and this location happened to be closest to where I was at the time…read more The staff were incredibly helpful and friendly! One of the women helped me weigh all of my items in advance to help me determine the cheapest way to ship them across the county. She was taking her time to help another man also. Both of the women working were very friendly.

They suck at delivering packages on time now. Idk what happened they used to have this sweet old…read morelady who delivered packages on time without fail but ever since she left it's almost impossible to have them on time. Whenever it gets too late--because they're weren't on time they don't even attempt to deliver your package and use the excuse of "animal interference". Hire people who actually need the job bruh, idk wtf they're doing. This has happened so many times already and I'm sick of it, someone let me know if I can change what post office my packages go to. This place sucks ahh.

The floor supervisor Johnny yelling at customers shouldn't be tolerated. I've witnessed his…read morerudeness, unprofessionalism, and harassment 3 separate occasions at this location. His conduct towards the public is disgraceful. I don't know how he still has a job.

I am appalled at the service of this post office. It is 1/25/24 and the mail I see in my mailbox…read morehas been dropped in a puddle. I have important tax documents that are now illegible. Some of my mail has actually been shredded too.

The atmosphere was great. The service was both helpful and on point. My sandwich was delicious…read more Great find!

I can't tell you how much I have struggle in the past to set an appointment at the passport…read moreapplication acceptance center. The line would be busy and if you're lucky when someone answered the line. It's the rudest person on the other line. At Union Station. It's pure opposite. Conversations on the phone are pleasant. Someone always answered the phone. And they take the time to explain the process and help you with any other questions you may have. Stepped in and I was greeted right away..! They took my son's pictures and handle all the paperworks. They assure me it will be done in 2 weeks. Costed me $215 to expedited the book. I appreciate Ima for helping me processed everything! Great place with great people!

April was extremely rude to me while I was trying to process my mail. She refused to accommodate me…read morebecause my order was "too large" and told me to finish processing it at another location. The order in question: 25 certified mail letters. This is all while I have a crying newborn with me. She is very inconsiderate and has the urgency of a snail. I'd give zero stars for this experience and this was a location I frequented with kind staff.

They always provide great and friendly service. This is not my assigned Post office but I gladly go…read moreout of the way because these employees care about their customers.

amazing customer service from Vic and the young lady there I did not get her name unfortunately…read more Friendliest people I've met in a postal office that worked there.

This place is lovely; quick service and nice people! I was in and out in 2 minutes at 11:50 on a…read moreSaturday!

If there's a choice of 10 stars, I've no reservations to give to his USPS location…read more Their staff are so friendly, helpful & polite that even sometimes, there's a line to wait. Their entrance is open that no limit of customers lining up. No lunch break close. Normal working hours easy to follow. After not even a wait, they kept telling us sorry for us to wait. They were working fast. Especially a lady Anna, of course I remember her as she has my same name. She is super friendly and always wears a sweet smile. How can customers get mad for waiting. Even I have to drive miles to get here, whenever I can afford my time, I rather come here for their service. That may be the reason, they are so busy. Good job! Thanks for their service.

I don't like going to UPSP because there isn't a convenient location near my house. This is the…read moreclosest and it's still far (about a 15 minute drive). I guess thats considered "close" living in Charlotte. I came here to return a Shein order. My package was for "scan and drop off" but I didn't have it sealed and needed to buy tape. The Post offices I've been to usually sells tape and various other packaging items inside but this location did not. The mail lady was kind enough to staple my package shut and applied the shipping label over the staples to seal it off more.

7 years of living in Harrisburg and they have yet to figure out how to use a mailbox. I am on my…read moresecond mailbox as they bend the flag back and break it off. They have yet to figure out that you pick it up the move it back. service is generally ok. If I don't have any incoming mail, they ignore the outgoing mail in the box with the flag up.

Nice local post office in walking distance to the house All the services and really clean and…read morewell Kept post office. I'll use it a bunch.

I'm going to shock everyone by giving this location 5 stars and it's all due to the single clerk…read moremanaging the only open station today, Luther. When we arrived, there was a line of 5 groups ahead of us and after a few minutes, around 6 more joined it. We could gear his interactions with everyone ahead of us (plus another two as we stepped aside to complete some documents supplied) and he was unfailingly pleasant, professional, and knowledgeable. It took only minutes to tackle even the more complicated needs, like ours related to a family death. He was so courteous, it was an actual pleasure to run this sad errand. There was another clerk managing the separate pick-up window. Though only serving one person in that time, she also appeared to be handling the work well. So, bravo to the staff!

It's a no frills post office that opens at 8 am on weekdays that is easy to get in and out of. I've…read morealways been able to get their right at 8 and be the first in line. You can also use their self-service kiosk if you don't want to wait in the line. The staff was even friendly at this location. That's outside the norm for any post office I've ever been to. You can ship your packages, letters, purchase packing supplies and even special occasion cards all in one location.