Expect to wait. I went at 2 pm which is lunch time for them so only one working. There were 8 in…read morefront of me so I had to wait mYbe 15-20 min but the worker was so friendly that you could not help but patiently wait. She was very knowledgeable, helpful and doesn't rush you to figure out your postage stuff. There were people in front of me that did not come prepared (he didn't even have the right address) but she was patient and kindly counseled him lol. The parking is very limited but good if you live in the area to know this location is here.

Everytime I've gone everyone who's worked here has been so knowledgeable and helpful. Directing me…read moreto places in town if I didn't have the right things printed out, etc. Super kind and doesn't make me feel silly asking questions

Let me tell you something, the staff at this post office are absolutely wonderful. I had to send…read moresome family out of town Christmas gifts a day before Christmas, and just got a call from them today so excited that they received their package :). I honestly thought that it would get there on Monday. This office made me feel much better after feeling kinda bad that I did last min gift sending. I had to get on here and write a good review, because they worked very hard and over time to do their best with getting packages out on time. Thank you guys for working so hard like you do, you all are very appreciated :).

"Outstanding customer service! I needed help with a package and Janelle resolved it in minutes. She…read morewas prompt, professional, and incredibly helpful as always. I couldn't be happier with the experience. Always great to see her.

Although the parking lot leaves a lot to be desired, the service here was fantastic. The young man…read morewho helped me today was able to answer all of my questions and I was able to mail off my package with no issues. I truly appreciated the patience, professionalism, and kindness shown to me today. Thank you!

NOTE: The office/mailing section closes at 1 p.m. on Wednesdays. A little dumpy looking on the…read moreoutside but gets the job done. Also, since it is smaller, there was no line when I went to mail my packages whereas the University City Post Office always seems to have a long line.

If there's a choice of 10 stars, I've no reservations to give to his USPS location…read more Their staff are so friendly, helpful & polite that even sometimes, there's a line to wait. Their entrance is open that no limit of customers lining up. No lunch break close. Normal working hours easy to follow. After not even a wait, they kept telling us sorry for us to wait. They were working fast. Especially a lady Anna, of course I remember her as she has my same name. She is super friendly and always wears a sweet smile. How can customers get mad for waiting. Even I have to drive miles to get here, whenever I can afford my time, I rather come here for their service. That may be the reason, they are so busy. Good job! Thanks for their service.

I don't like going to UPSP because there isn't a convenient location near my house. This is the…read moreclosest and it's still far (about a 15 minute drive). I guess thats considered "close" living in Charlotte. I came here to return a Shein order. My package was for "scan and drop off" but I didn't have it sealed and needed to buy tape. The Post offices I've been to usually sells tape and various other packaging items inside but this location did not. The mail lady was kind enough to staple my package shut and applied the shipping label over the staples to seal it off more.

I came here to mail a package and this location happened to be closest to where I was at the time…read more The staff were incredibly helpful and friendly! One of the women helped me weigh all of my items in advance to help me determine the cheapest way to ship them across the county. She was taking her time to help another man also. Both of the women working were very friendly.

They suck at delivering packages on time now. Idk what happened they used to have this sweet old…read morelady who delivered packages on time without fail but ever since she left it's almost impossible to have them on time. Whenever it gets too late--because they're weren't on time they don't even attempt to deliver your package and use the excuse of "animal interference". Hire people who actually need the job bruh, idk wtf they're doing. This has happened so many times already and I'm sick of it, someone let me know if I can change what post office my packages go to. This place sucks ahh.

Been there twice. First time the 'system was down'. Second…read moretime the door was locked. There was a postal employee hanging around. Ask her why they were not open. She claimed 'staffing shortage'. She sent me to the Plaza branch. Guess what - it had only one employee as well. But this employee was WORKING ! Tells you all you need to know about the caliber of people at Randolf. LAZY LAZY LAZY.

This location always has something going on! 30+ minute wait or the system is down or it's randomly…read moreclosed? Please get it together. 5/7 and their system has been down for 3 days

yesterday I went in and paid the price for my box to get there in three days rather two boxes $77…read morefor two boxes. I go online and I find out they laid there all day yesterday in the post office never got shipped out to Charlotte till this morning. The boxes are going to Pennsylvania I go online and I see they should be delivered by 8 PM Christmas Eve that's longer than three days the price you have to pay for Postal Service and then they you saying that it'll get there in three days not when you mail it Friday morning like five days six days. I'll never go back there again. I'll find another system another place to send my packages not through the

Surprisingly well managed location! Employees are super…read morefriendly and very helpful. Obviously nobody answers the phone, but thats why you go in since you'll have to regardless of what it is your asking. This is as fast as a post office gets, service is not slow by any means. Never had any issues here, unlike other local branches who can't seem to do much of anything. The Monroe location has the worst group of employees I've ever encountered, so this was a very pleasant surprise.

I am appalled at the service of this post office. It is 1/25/24 and the mail I see in my mailbox…read morehas been dropped in a puddle. I have important tax documents that are now illegible. Some of my mail has actually been shredded too.

The floor supervisor Johnny yelling at customers shouldn't be tolerated. I've witnessed his…read morerudeness, unprofessionalism, and harassment 3 separate occasions at this location. His conduct towards the public is disgraceful. I don't know how he still has a job.

The wait is pretty damn sucky if you haven't pre-booked an appointment. Some people wait for 4…read morehours before they're seen. Literally. The attendants are a little rude and don't provide the best customer service (that is, until you're seated to be seen and then they're all pleasant. SO... Here are some tips to help make your time at this passport office easier. 1) Make sure you go around to the actual passport office and you aren't waiting in the general US post office in front. 2) MOST IMPORTANTLY: book an appointment. book an appointment. just do it. You will literally cut hours off of your wait time and you'll thank yourself for planning ahead. I'll say it again...book an appointment. YOU WILL REGRET NOT DOING SO. 3) Try not to go on a Saturday. even if you arrive at 9am bright and early you'll leave by 2pm if you don't have an appointment. 4) Bring a book or toys if you have children because the use of cellphones, tablets and laptops are strictly prohibited. Having something to keep your hands busy will make the time go buy quicker. 5) Eat breakfast or a snack before you come (food and drinks are prohibited inside the building) 6) Pre-fill out your DS-11 or D6-82 you'll wait in line just for them to send you to desks to complete it and get back in line. Don't do this to yourself! 7) Make sure you have your proof of citizenship and of identity. If you're bringing your birth certificate make sure it's the ORIGINAL copy. You can make photocopies of these (front and back) if you'd like but they'll do it for you rather quickly at this particular center so it doesn't make much of a difference if it's a hassle for you to get to a printer. 8) Take your pics ahead of time at a local Rite Aid, Walgreens or CVS. You can do it at this office too very quickly (like in under 2 minutes) BUT it typically costs $8 at a drug store and it's $15 here. Also, this way you can do your make up and hair under your own terms in stead of having to be presentable after waiting hours in line. (this isn't a must it's just a nice thing to be a little more prepared) 9) If you're not a fan of small kids bring some earplugs, noise canceling headphones and hand sanitizer. Kids are cute, don't get me wrong. BUT many starter families and people with small children come to the passport office because kids under 16 can't just mail in their forms for their first passport. They need to go to an office in person. So expect it to be filled with at least 10 children (some of which who have been waiting for an hour or two without food, a nap or proper stimulation). 10) Finally just try to have fun! If you have kids play some quiet games with them. If you have a loved one plan your next trip. If you're alone turn to the person next to you and joke about the wait! Seriously this is a typical convo and there's a level of camaraderie in the fact that everyone else wants to go home just as bad as you do!

Wait times are extremely long just to drop off a package that has the correct label on it. One…read moreperson at the counter helping customers who are drastically underprepared. Punishing the customers that have already PAID and done their due diligence!