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    United States Post Office

    3.6 (9 reviews)
    Closed 9:00 am - 5:00 pm

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    Employees are good at time management and are polite - a much better atmosphere than Lexington, NC.

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    US Post Office - US Post Office, 1820 Harris Houston Rd, Charlotte

    US Post Office

    2.3(50 reviews)
    9.5 mi

    The wait is pretty damn sucky if you haven't pre-booked an appointment. Some people wait for 4…read morehours before they're seen. Literally. The attendants are a little rude and don't provide the best customer service (that is, until you're seated to be seen and then they're all pleasant. SO... Here are some tips to help make your time at this passport office easier. 1) Make sure you go around to the actual passport office and you aren't waiting in the general US post office in front. 2) MOST IMPORTANTLY: book an appointment. book an appointment. just do it. You will literally cut hours off of your wait time and you'll thank yourself for planning ahead. I'll say it again...book an appointment. YOU WILL REGRET NOT DOING SO. 3) Try not to go on a Saturday. even if you arrive at 9am bright and early you'll leave by 2pm if you don't have an appointment. 4) Bring a book or toys if you have children because the use of cellphones, tablets and laptops are strictly prohibited. Having something to keep your hands busy will make the time go buy quicker. 5) Eat breakfast or a snack before you come (food and drinks are prohibited inside the building) 6) Pre-fill out your DS-11 or D6-82 you'll wait in line just for them to send you to desks to complete it and get back in line. Don't do this to yourself! 7) Make sure you have your proof of citizenship and of identity. If you're bringing your birth certificate make sure it's the ORIGINAL copy. You can make photocopies of these (front and back) if you'd like but they'll do it for you rather quickly at this particular center so it doesn't make much of a difference if it's a hassle for you to get to a printer. 8) Take your pics ahead of time at a local Rite Aid, Walgreens or CVS. You can do it at this office too very quickly (like in under 2 minutes) BUT it typically costs $8 at a drug store and it's $15 here. Also, this way you can do your make up and hair under your own terms in stead of having to be presentable after waiting hours in line. (this isn't a must it's just a nice thing to be a little more prepared) 9) If you're not a fan of small kids bring some earplugs, noise canceling headphones and hand sanitizer. Kids are cute, don't get me wrong. BUT many starter families and people with small children come to the passport office because kids under 16 can't just mail in their forms for their first passport. They need to go to an office in person. So expect it to be filled with at least 10 children (some of which who have been waiting for an hour or two without food, a nap or proper stimulation). 10) Finally just try to have fun! If you have kids play some quiet games with them. If you have a loved one plan your next trip. If you're alone turn to the person next to you and joke about the wait! Seriously this is a typical convo and there's a level of camaraderie in the fact that everyone else wants to go home just as bad as you do!

    They LOST my passport + name change application 12/29/25. Terrible service. Cannot reach the office…read morefor answers. Do not recommend for passport processing

    Photos
    US Post Office - US Post Office, 1820 Harris Houston Rd, Charlotte

    US Post Office, 1820 Harris Houston Rd, Charlotte

    US Post Office - These are the hours for the Harris Houston Post Office (the one right behind the Food Lion)

    These are the hours for the Harris Houston Post Office (the one right behind the Food Lion)

    US Post Office

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    US Post Office - Melissa affirmative notes at her desk

    US Post Office

    2.4(21 reviews)
    17.6 mi

    Horrible nasty talking employees. No customers means no jobs. Customer service training class…read moreneeded.Very rude unprofessional people behind the counter. Leave your personal problems at home.dont bring it to work.

    If it was possible to give this place zero stars, I would. And it seems my review may not be…read morenecessary with the slew of other terrible reviews. However, the employee who prompted this review, clearly wanted it. As this post office is usually packed, I prefer to use the self service machine. I have prepaid QR codes that I simply scan and I'm on my way. However, sometimes I need to buy packaging, which is a feature on the machine. The other day, I grabbed a bubble mailer and went to pay for it at the machine, like I have many times before. As I am approaching the door, one of the associates yells in front of everyone " you can't leave with that", insinuating that I was trying to take it without paying. I then informed him I was taking it to the machine so I could pay for it when I scanned my QR code. He continued to tell me I could not leave the store with it, although the machine is inside the store. As he proceeded to argue with me in front of everyone, I had no choice but to get in the long line to pay for my packaging. Once I reach the desk and he processed my transaction, a survey came up on the machine- he asked me "if I was going to click the red button since I was mad". So on top of accusing me of stealing, he been unprofessionally berated me about being unhappy of the situation and prompting me for a bad review. Anyway, per his request here is his review! I make it a point to buy my packaging elsewhere and never go into that store again.

    Photos
    US Post Office - This is the condition packages get delivered by USPS!

    This is the condition packages get delivered by USPS!

    US Post Office
    US Post Office - Disgusting service!

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    Disgusting service!

    United States Post Office - postoffices - Updated May 2026

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