When I need help with shipping, they are my goto place. I have never been disappointed with their…read morework or price. Keep up the good work.

I agree with everyone here. The owner is the nicest person. I have sent many returns through his…read morestore. He is always willing to help me tape a box shut or put the return label on the box for me. He never puts off a customer just because he was working on something in the backroom. The turnaround for dropping things is quick. He is just the best.

I run an online business and ship tons of packages every week. After some unfortunate circumstances…read morewith an employee at another location (University Ave, Clive, IA), I HAVE FOUND MY NEW PLACE! Thank you so much to Suzanne who restored my faith in the shipping business I love to utilize!

Super convenient location. Staff were super nice and knowledgeable! Took 15sec's to bring my…read morepackage in, get my receipt and leave #boom

Absolutely ridiculous.... I scheduled an 11 am appointment to have a letter notarized by the…read moremanager at the Ankeny location. Even got a reminder email the day before my appointment. When I showed up for my appointment the store manager hadn't even shown up and I was told that maybe she would be in at 12 PM but the guy working didn't know. I had him call the manager as this was an important matter and a scheduled appointment not just a walk-in. He called her and she told him that it would be at least 45 minutes before she would be there. Horrible work ethic.

Ramond I want to sincerely thank you for your excellent service Happy Holidays. I'm really grateful…read morethat you picked up the 76-key piano and speakers and shipped them to Chicago so quickly. The packing was done perfectly, and everything arrived safely. I truly appreciate the care and attention you put into the process!

Happy they are open on Sundays, seems to always be the day I need to ship things and this location…read moreis open.

This is a small and busy location. We mail our Christmas packages and other tracked documents from…read morehere. Yes, it's small. yes, it's busy. I have always had a positive, courteous experience and appreciate the folks who work here. Thank you!

They practise safe social distancing and masks are mandatory…read more Knowledgeable and responsive folks. Clean office and courteous employees. Easily visible and accessible from the street except when the huge trailers from a nearby Coca Cola warehouse occupy the road.

3 days after my 2 Day signature required package was supposed to arrive and the app claims it will…read morearrive by 8pm, just like it said last night. Until it said delivery not attempted and not delivered. No way to contact fedex or the local office to get help. I'm expecting the same message tonight at this point cause they only work this late at Christmas. Federal not Express and no delivery on weekends. Next eeek I won't be home to sign for it so instead of being delivered I'll probably have to drive 40 miles to pick it up. People malign the USPS but they meet their commitment.

I stopped into Staples today to take advantage of their Amazon return center…read more The location is tucked right in between to very popular home maintenance stores. The parking is well marked and convenient for access to their store without fighting with the surrounding areas. The toughest part is getting into or out of the shopping center! The outside is clean and well maintained and the automatic doors make it easy to walk in or out with merchandise. They not only have Amazon but also have a fed ex and ups counter, so they offer many other conveniences. Another great thing they offer is electronics recycling. So if you have old phones, computers, printers, etc. they have a free drop off service for you here. The floor is well marked taking you straight to the return counter. Where today Sam was extremely helpful and courteous! It only took a second to scan my return and get a receipt.with the printing of the receipt they offer you a coupon towards a purchase of any item from their store. My coupon today was worth 20% and is good for a few days.

That uncomfortable feeling of needing to get something done before the end of a workweek and…read moreunexpectedly not having the resources to complete the task? Well, I had it on a recent Friday evening, and Staples solved the problem efficiently, quickly, and cost-effectively. I am grateful to staff member Heather, who discussed the project with me and then offered a fix that made sense for both sides. She was able to get to the root of the issue without delay, and I hit the deadline without an issue.

I dig this place, the staff is always very helpful. They get prints done quick, they send stuff and…read morethey have supplies. It's got multiple entrances, and if you want to print or cut prints yourself for a cheaper rate you have the option. I dig the email the store option and they have always got back to me about my orders in a timely fashion!

I did not have a good experience a this fed ex, mostly due to the employee I was working with. The…read moreplace is nice, well organized, great location, etc. When I came in there was a man helping a customer and another employee who seemed to be just getting there. She said she would be with me in a moment and what felt like 10 mins later she reappeared. I explained to her what I wanted to do, which was mail a picture frame to a friend in Portland. She seemed very annoyed and was rude but she gave me some options for packaging, quoted me a price for everything, took the package and boxed it up. She came back to ring me up and the total was over $50! No where near the price she told me before. For as small as the frame was this seemed ridiculous. She explained that the size of the box-which cost $16 itself jumped the shipping up $30+ This still didnt seem right to me so I asked how much it would be through the postal service. This didnt help her attitude but she offered to refund the shipping and let me take the box next door to ship. I explained that I didnt need this huge $16 box and asked if I could return that too, she became even more impatient, said it was already packaged and she had no idea how to return it. I was on a lunch break and didnt have time to argue or ask for another employee So I picked up the box and left! This situation could have been handled much better by an employee who wasnt immediately annoyed and took the time to explain and actually help me. I was able to package and ship the item from the post office for about $10 total! Now I just have a $16 empty box, thanks for nothing Fed Ex

My go to for dropping off FedEx deliveries. Always a helpful staff available. Reasonable rates as…read morewell.

Absolutely terrible, unfortunately the only good worker is the assistant manager and I'm was…read moredisappointed in my service when he wasn't there. Given incorrect information, and trying to push to get me to pay for more service. Hire people who actually wants to be there and train to know the basics of computers. Back again and it's even worse, Casey is terrible in customer service. Fed ex does not care I only go because the company I'm sending to is paying for the postage.

I cannot recommend this location enough!!! Shannon always goes above and beyond to ensure my art is…read morepackaged securely and efficiently. I am always impressed with how much time she takes for each customer and how incredibly welcoming she. She takes customer service to the next level!

I frequent this location, and the main sales associate, Shannon, is the real deal. Not only is she…read morehighly competent, but she's also a delight and is always super helpful. I appreciate when she's working - she adds a lot of value to UPS, but especially this location.

Horrible company to work for. Had a disagreement with a coworker with more seniority. He bullied…read moreand threatened me. I reported it and got let go in retaliation for reporting. Mark Goffenett concocted a story to deny my unemployment benefits. Mark Goffenett has no integrity. He is a poor leader, poor manager and overall bad employee. JT Logistics tossed there core values aside by allowing Mark Goffenett to be an employee.

it's been 6 weeks and they still owe me $1,500.. in a 6 weeks time period they told me to wait a…read morefew days seven times, now they're giving me the runaround and i can't get an answer from anyone i'm getting ready to sue them. i have all paperwork and all documented communication between us. they should be closed down.