Here's the thing...As US citizens, when we correctly mail a box from a USPS location, we should expect the USPS employees there to get the box to its intended recipient. Apparently, the employees at the Urbandale, IA 100 St. address are incapable of meeting this expectation; in other words, incapable of doing their job. I mailed a box on 3/17/18. It was marked as "accepted," and, then, five minutes later, "refused." The manager there tells me that it, therefore, should be in his post office somewhere, yet no one can find it. It has not been returned to me, nor has it reached the addressee. The manager, Byron Washington said he put a tracer on it, but did not call me at all, did not talk to me or leave a message; nothing at all as late as 4/24/18, even though he supposedly put a tracer on the item on 4/5/18. This is an item that has to get back to the seller in order for us to receive a refund, yet no one can tell us where it is. This is incompetence at its highest level. If I have a choice in the future, I will not give this post office location any of my business. This is ridiculous! read more