This UPS location is located in the heart of the Beaverdale neighborhood making it a convenient…read morelocation for a number of services: * UPS pick up/drop off * Printing * Packing materials * Printing Service has always been friendly, though process/procedure has sometimes gotten in the way of a great customer experience. Things to know: * Store front parking is limited to 20 minutes * The partnership with Amazon, and maybe other services) isn't rock solid. Amazon telling us that no label printing is required and having UPS contradict this and charge for printing in some instances. * The shared parking lot can be tricky to get out of. An option is to use the exit behind the hardware store to avoid street traffic on Beaver Avenue.

UPS Between Nov 17 and 19 (I'm not sure which of those…read morethree days) I sent a package from the Beaverdale, IA UPS store to my sister in Pennsylvania. The store was kind enough to package the items but after I left as they were busy. My sister texted me on Nov 21 that she received the package. At that point I had no concerns so I ditched the receipt. Yesterday Christmas 2025 I was talking to my sister and the present sent in Nov came up. What I had sent was a lighted display and a small bag containing multiple small (about 1") figurines of various items that were purchased in hospital gift shop. What she received was lighted display only. I can only guess that at some point before the packaging and sealing and sending that the small items were removed and reside in someone's house but not my sisters. BAD UPS. BAD!

Garbage, i buy plants with two day shipping, daphnia, they lost my plants for a month and a half…read moreand killed it, they lose my packages all of the time and dont take fault for anything and two hour wait times to talk to anybody. Unfortunately live stuff ships through them and they kill almost everything i order from losing my package despite the fast shipping i pay for

Had a wonderful experience applying for my first passport today. Quick and easy if you come…read moreprepared and make an appointment. The official was lovely and easy to talk to.

Tried to charge $23 for "cheapest" option when USPS will ship for $8. Overpriced and not worth it…read more Better off going somewhere else.

They wanted to charge me more than $45 to ship a box weighing less that 3 lbs going to Arizona. He…read moresaid it was the cheapest option. The gift I was shipping didn't even cost $45!! Crazy. I am heading to USPS.

The older male employee at the front desk today was so disrespectful and rude. He had no customer…read moreservice skills whatsoever. I was just trying to get help with a shipment, and he suddenly got angry/aggressive about it yelled at me to "take my shit and leave". That response was not appropriate for the situation in my opinion, as I was talking calmly to him. He was not remorseful whatsoever. I'd rather the store just be closed than to be open longer hours but with this kind of employee running the store.

It's not the physical store that's the problem, but UPS sends every one of my packages to the store…read moreand doesn't deliver them to my house. EVERY SINGLE TIME I have something coming, I get an email that says I requested a delivery change and it's being sent to the UPS store. The driver never does any delivery attempts. He leaves no slips. He just automatically dumps all of my packages at the store. What is the point of delivery if it's not delivered? UPS sucks!

This store is so convenient to my house. I drop off so many packages for returns and the clerks…read moreare so friendly and nice. They remember me from time to time and always want to help. I know if it hard for my mother and they will come out to her car and grab the boxes for her too. The store is clean and tidy. Sometimes it will smell like the restaurant next door and the parking isn't always the greatest because of the bar next door. All in all it is my go to place for returns.

Service quality has improved dramatically lately, even though this location is busier than I've…read moreever seen it. The employees with poor attitudes are no longer there, and the current employees are friendly and helpful. They may be new, and take a little more time to get things done, but the positive attitude is worth the extra time. Please be patient with them!

This is the only post office that I have ever actually enjoyed going to. The people here are…read morefantastic and the service is spectacular.

I have the BEST mail carrier in all USA. She goes above her required service and ALWAYS has a huge…read moresmile. We love seeing her everyday. Good Job April !!! The gals in the brick and mortar also do a good job. They can solve any issue and are willing to try anything to get the mail thru.

I cannot recommend this location enough!!! Shannon always goes above and beyond to ensure my art is…read morepackaged securely and efficiently. I am always impressed with how much time she takes for each customer and how incredibly welcoming she. She takes customer service to the next level!

I frequent this location, and the main sales associate, Shannon, is the real deal. Not only is she…read morehighly competent, but she's also a delight and is always super helpful. I appreciate when she's working - she adds a lot of value to UPS, but especially this location.

I think his name was Toi...he was extremely helpful and knowledgeable. I would HIGHLY recommend…read morethis location, especially if he is working. Doesn't hurt that he's easy on the eyes

Once again, they didn't open at their scheduled time. Supposed to open at 9; finally gave up at…read more9:20am. Went to FedEx in Clive instead.

I've had to come here exactly twice over the last 5 years…read more Both experiences were pleasant, simple and fast. A small counter where one individual is doing all the one on one with customers. I had my slip as I stood in line. The lady behind the counter was kind and helpful. I provided my ID and slip to her as she located my mail quickly. The parking lot is small but the lot is busy.

Went in to see about having mail stopped at my rental house. the previous tenants are coming and…read moregetting their mail out of the mailbox. so I want the PO to stop sending their mail. The clerk was helpful and polite, she didn't seem entirely sure of her answer, but she did give me guidelines of the federal offense. It's our house, but her mail. She was going to give the information to her supervisor. I understand it's probably not something that comes up real often, and she will check into it.