Mail (including my medication) regularly leaves the distribution center only to go right back to…read morethe same center for days in a row, nothing but lazy and unprofessional

Very helpful service. They went extra mile to make sure zip code was correct. Very fair shipping…read morecosts.

This UPS location is located in the heart of the Beaverdale neighborhood making it a convenient…read morelocation for a number of services: * UPS pick up/drop off * Printing * Packing materials * Printing Service has always been friendly, though process/procedure has sometimes gotten in the way of a great customer experience. Things to know: * Store front parking is limited to 20 minutes * The partnership with Amazon, and maybe other services) isn't rock solid. Amazon telling us that no label printing is required and having UPS contradict this and charge for printing in some instances. * The shared parking lot can be tricky to get out of. An option is to use the exit behind the hardware store to avoid street traffic on Beaver Avenue.

UPS Between Nov 17 and 19 (I'm not sure which of those…read morethree days) I sent a package from the Beaverdale, IA UPS store to my sister in Pennsylvania. The store was kind enough to package the items but after I left as they were busy. My sister texted me on Nov 21 that she received the package. At that point I had no concerns so I ditched the receipt. Yesterday Christmas 2025 I was talking to my sister and the present sent in Nov came up. What I had sent was a lighted display and a small bag containing multiple small (about 1") figurines of various items that were purchased in hospital gift shop. What she received was lighted display only. I can only guess that at some point before the packaging and sealing and sending that the small items were removed and reside in someone's house but not my sisters. BAD UPS. BAD!

Tried to charge $23 for "cheapest" option when USPS will ship for $8. Overpriced and not worth it…read more Better off going somewhere else.

They wanted to charge me more than $45 to ship a box weighing less that 3 lbs going to Arizona. He…read moresaid it was the cheapest option. The gift I was shipping didn't even cost $45!! Crazy. I am heading to USPS.

The older male employee at the front desk today was so disrespectful and rude. He had no customer…read moreservice skills whatsoever. I was just trying to get help with a shipment, and he suddenly got angry/aggressive about it yelled at me to "take my shit and leave". That response was not appropriate for the situation in my opinion, as I was talking calmly to him. He was not remorseful whatsoever. I'd rather the store just be closed than to be open longer hours but with this kind of employee running the store.

It's not the physical store that's the problem, but UPS sends every one of my packages to the store…read moreand doesn't deliver them to my house. EVERY SINGLE TIME I have something coming, I get an email that says I requested a delivery change and it's being sent to the UPS store. The driver never does any delivery attempts. He leaves no slips. He just automatically dumps all of my packages at the store. What is the point of delivery if it's not delivered? UPS sucks!

I cannot recommend this location enough!!! Shannon always goes above and beyond to ensure my art is…read morepackaged securely and efficiently. I am always impressed with how much time she takes for each customer and how incredibly welcoming she. She takes customer service to the next level!

I frequent this location, and the main sales associate, Shannon, is the real deal. Not only is she…read morehighly competent, but she's also a delight and is always super helpful. I appreciate when she's working - she adds a lot of value to UPS, but especially this location.

This store is so convenient to my house. I drop off so many packages for returns and the clerks…read moreare so friendly and nice. They remember me from time to time and always want to help. I know if it hard for my mother and they will come out to her car and grab the boxes for her too. The store is clean and tidy. Sometimes it will smell like the restaurant next door and the parking isn't always the greatest because of the bar next door. All in all it is my go to place for returns.

Service quality has improved dramatically lately, even though this location is busier than I've…read moreever seen it. The employees with poor attitudes are no longer there, and the current employees are friendly and helpful. They may be new, and take a little more time to get things done, but the positive attitude is worth the extra time. Please be patient with them!

Absolutely ridiculous.... I scheduled an 11 am appointment to have a letter notarized by the…read moremanager at the Ankeny location. Even got a reminder email the day before my appointment. When I showed up for my appointment the store manager hadn't even shown up and I was told that maybe she would be in at 12 PM but the guy working didn't know. I had him call the manager as this was an important matter and a scheduled appointment not just a walk-in. He called her and she told him that it would be at least 45 minutes before she would be there. Horrible work ethic.

Ramond I want to sincerely thank you for your excellent service Happy Holidays. I'm really grateful…read morethat you picked up the 76-key piano and speakers and shipped them to Chicago so quickly. The packing was done perfectly, and everything arrived safely. I truly appreciate the care and attention you put into the process!

This is the only post office that I have ever actually enjoyed going to. The people here are…read morefantastic and the service is spectacular.

I have the BEST mail carrier in all USA. She goes above her required service and ALWAYS has a huge…read moresmile. We love seeing her everyday. Good Job April !!! The gals in the brick and mortar also do a good job. They can solve any issue and are willing to try anything to get the mail thru.

Great location and is surprisingly efficient and effective (especially considering some reviews…read morelisted here). I've always been able to use the kiosk, go online ahead of time, and minimize any waiting. It's completely fine and is as intended/required/imagined/designed for. It's not meant to be a concierge level service provider.

I received an envelope with 2 important photos enclosed. There were two huge stickers that stated…read morephotos were enclosed, do not bend, fold, crimp, or crush. The mail carrier didn't pay one bit of attention and bent the hell out of my pictures. They were pictures of my little sister that passed away in February. Bent to hell. I've been trying for 3 days now to contact my local post office but nobody ever answers. I think they need to refund my money for my order. This is the worst post office in Des Moines!!!