Jim the owner and his staff went above and beyond helping me get a medical package delivered. Thank…read moreyou so much! You all are great!

I'm in this particular store, several times a week. It's a very well-run store... employees here…read moreare polite, friendly, professional, and work hard to get customers taken care of. And James is the best!!! Always greets me, and many others, by name. Brightens my day, every time I go in there! :-)

I had a family picture that was rather large - 60x38. It was valued around $1500. I went to a…read morenearby UPS store (Dierbergs - Clarkson Rd/Baxter out of convenience) who looked at it and were puzzled about how to ship the picture. The store clerk said someone (Branch Manager) will be back after 1:00 and will discuss with him/her and call me. They took measurements and, well, they did not call. It was going to be $500-600 when all said and done with insurance. The lack of creativity (interest) sent me to the this store right after where the staff on duty was incredibly helpful. Package shipped and the UPS driver commented on how well the picture was wrapped. I would not go back to the UPS/Dierberg's store as staff was not helpful and lacked follow up. Thank you!!.

Always do a great job! Very knowledgeable and friendly! Would recommend this location as well as…read morethe Dierberg's location on Clarkson.

As per usual I was dropping off a package that already had postage on it. The employee who helped…read moreme was friendly and offered up a receipt so I took it. I usually go to the fedex on Clarkson but am glad to know there is also one in the valley. I'm sure I'll be back!

They managed to destroy $260 in legal documents. They refused to help or compensate. The manager…read moreat earth city will never call you like the main office says, you will get no replies ever. They will do everything they can to make it hard on you and you will have to get a lawyer for any kind of damage compensation. I would not risk sending anything important with them. They have terrible customer service. I would avoid using them. Their drivers don't give a damn about your packages and the office people don't either.

Very bad service and customer service !!!! I don't recommend this UPS store at all ! Worse UPS…read morestore The employee or I think the store manger sent my personal item as a commercial merchandise ! And address it to go to a business! And that after I explained to him clearly that this item is personal and I am sending it to my father. He caused us a lot of trouble and problems made us pay very high customs and tariff because the item was sent as a business merchandise!!! I paid to sent the item over night to Canada and it's been 13 days with no package. And when i went to the store to ask him for help and to fix the mistake he did also I followed with a phone call he wasn't helpful at all !!!

Held package hostage against UPS policy despite being an official UPS Access Point. UPS agreed in…read moreour follow up with them directly. Beware.

The fact they charge 1.00 to ship items USPS when you already have a label is ridiculous. Only…read morestore around that does this.

nn no mm n I'm m…read more I've been a customer of Goin' Postal for several years now and have been very happy with this relationship. They know me and my business and have always been great to work with.

My mom dropped off my work phone to be shipped to me on Sunday afternoon. She paid for overnight…read moreshipping and sent me the tracking number and I looked as of 8:31 today it hasn't even had a label created. This is a joke. What is the point in paying for over night shipping if it's going to take two days?! Every time I call someone at FedEx they just say they'll "escalate it" and nothing else and not to mention nothing has changed.

I understand businesses close, but when you're in the door before that closing time usually they…read moreallow to you finish before making you leave. I had an address they were unable to send to because it's a PO Box, so I called the try to find a different address real quick. As I'm on hold the clock changes to 6:00, and some person who's name was Tom tells me I need to leave because they're closed and want to get out of here before they lost power since it just started raining. Despite explaining what I'm trying to do, and also conveying that the package is time sensitive and important. He responds with well it doesn't matter we're on Monday time anyway. Even the other associate helping me looked appalled. Even if this weren't a business , you should still treat people with more respect.

I recently dropped off a package at Postal Plus and learned something I wish I'd known earlier:…read morealways ask for a receipt. The team was friendly and took my package, but they didn't automatically provide proof of drop-off. Unfortunately, the shipment never showed up in the USPS system, and I ended up losing the cost of the product. The owner was responsive when I reached out, which I appreciated, but there wasn't any help for the financial loss. Overall, the shop seems helpful, but their process doesn't include giving receipts unless you ask--so make sure you do. Sharing this so others don't run into the same issue. A quick receipt can save a lot of stress later!

Advertise they are a UPS facility but was not able to scan the code to print a label. Older…read moregentleman was unpleasant. Do not recommend the business and will not return.

I have been to this location several times and every visit seems to be fabulous. Great service,…read morewonderful staff and I am in and out in minutes.

WORST UPS STORE IVE EVER BEEN TOO! Won't be back to this location. The guys behind counter making…read moresmirking comments because of a simple question asked. Thanks for being a a bully and making fun of your customers. At least wait until they can't hear you or leave your store! Now I found there are lots of local business I'd rather support to.make my drop offs than this store try to ruin my nice day!

Unfortunate experience I had this location: 1324 Clarkson Clayton Center, Ellisville, MO 63011…read more After briefly waiting in line, I was called over to the counter by an employee named Nate. I was carrying two heavy Amazon return boxes. As I set them down and prepared to provide my return QR code, Nate suddenly left the counter and began talking with another employee. I stood there holding the boxes for several minutes while he carried on the conversation. Although it seemed to be work-related, it left me waiting unacknowledged. When he returned, I showed him my QR code and explained that it covered both boxes. He told me I would be charged for two packages. I explained that I had received them separately, but with one return label. He offered to tape them together, but his tone quickly became condescending and dismissive. When I tried to clarify how the packages were delivered, he responded arrogantly, questioning me and arguing instead of assisting. At one point, I told him that this was the first time I had experienced poor customer service at that location. His response was, "What are you talking about?" When I told him he was being rude, he flatly denied it and continued to argue. Eventually, he bypassed me and called over another customer - even though I still had another return to process. When I pointed this out, he said he would do it after assisting the other customer, despite me being there first. To make matters worse, when I asked to speak to a manager, he proudly stated that there was no manager on-site and that if I had an issue, I could contact UPS directly. So, I left without returning my other item and will follow up with Amazon to change to another return location such as Kohls or Whole Foods. This was an unnecessarily stressful and frustrating encounter. I left feeling dismissed, disrespected, and disappointed in a company I've relied on for years. Until today, this location has had great customer service. I hope this feedback is taken seriously and addressed appropriately so that no other customer has to experience such poor treatment.

August 2025, a local repair shopped shipped a repaired item back to me which was damaged in…read moretransit. I submitted pictures of damaged item and the box, all sides. In October, I was told that supposed person who was handling claim was no longer with their store, and they dropped the ball. New person submits claim, and I never hear back. I contact Kevin, the owner, and he tells me in December that he has mailed me a check. Here it is January 15, I have not received a check and owner won't return my calls. Run, don't walk, to another shipper. Apparently Kevin has several stores so beware of other area UPS stores, he may own them as well.