Mailbox HQ was the original company that provided our mailbox and installation…read more Well ten plus years later a visitor to a neighbor's home struck the mailbox while reversing breaking the bracket from the post and damaging the box. After the operator of the vehicle fled the scene the St. Louis County police were kind enough to track them down and procure their insurance information. Then mailbox headquarters met with us on a Sunday morning to plan the repair and reinstallation of the needed components Additionally, they provided a loaner box and post until the repairs could be made within a few days A few days later, all the parts were in, and the highly skilled technician was dispatched to reinstall and reattach all the damaged items. A true testament to the quality of the materials, and the workmanship provided was the post did not need to be replaced as it was still firmly installed in the ground and undamaged from being struck by an automobile. We would highly recommend mailbox headquarters to anyone considering installing or replacing your mailbox. The options are nearly endless. The quality of materials are amazing, but most importantly, the people from sales to installation, to service or absolutely amazing!

First baked on iron cast mailbox $1K perfect - snowplow demolished second one ordered the product…read morewas not prepared correctly before being baked on looks like crap installer also said box was not prepared correctly - would never go back and then owner accused us of damaging the underneath of the baked on cast iron - poor business qualities. The drive from the business to my home 4 minutes and we damaged no way. She said our problem. Not easy to deal with her and business never open and never returns calls. Will find another place to go and spread the word.

I was stopping at the Target store on Manchester at Holloway Rd and I needed to drop a package off…read moreat the UPS store to return to Bloomingdale's. When you shop online it seems like you're always dropping something off! I realized this UPS store is in the strip center right in front of Target in between the vape store and a learning center. Perfect! I dropped off the box, got the receipt, and was on my way. I'll be back next time I'm in the area.

Amazing work at this store. The workers are kind and professional. I was helped with all my…read morequestions and concerns. The owner was actually handling my transaction herself! It and was a pleasure as a customer. thank you!

Jim the owner and his staff went above and beyond helping me get a medical package delivered. Thank…read moreyou so much! You all are great!

I'm in this particular store, several times a week. It's a very well-run store... employees here…read moreare polite, friendly, professional, and work hard to get customers taken care of. And James is the best!!! Always greets me, and many others, by name. Brightens my day, every time I go in there! :-)

The UPS store in Fenton (Dierbergs plaza) has been there for years. Small but efficiently run with…read morea large volume of customers. The staff is always friendly, and know how to send something for you in the most cost effective way. They are really good.

Great service. The people who work there are professional and very patient. I would highly…read morerecommend this business.

Very bad service and customer service !!!! I don't recommend this UPS store at all ! Worse UPS…read morestore The employee or I think the store manger sent my personal item as a commercial merchandise ! And address it to go to a business! And that after I explained to him clearly that this item is personal and I am sending it to my father. He caused us a lot of trouble and problems made us pay very high customs and tariff because the item was sent as a business merchandise!!! I paid to sent the item over night to Canada and it's been 13 days with no package. And when i went to the store to ask him for help and to fix the mistake he did also I followed with a phone call he wasn't helpful at all !!!

Held package hostage against UPS policy despite being an official UPS Access Point. UPS agreed in…read moreour follow up with them directly. Beware.

The team here is friendly, fast, and efficient. I use their services regularly, including a mailbox.read more

Very slow service and they wanted to charge me a dollar for a piece of tape and 2 dollars to print…read morethe label.

August 2025, a local repair shopped shipped a repaired item back to me which was damaged in…read moretransit. I submitted pictures of damaged item and the box, all sides. In October, I was told that supposed person who was handling claim was no longer with their store, and they dropped the ball. New person submits claim, and I never hear back. I contact Kevin, the owner, and he tells me in December that he has mailed me a check. Here it is January 15, I have not received a check and owner won't return my calls. Run, don't walk, to another shipper. Apparently Kevin has several stores so beware of other area UPS stores, he may own them as well.

Unfortunate experience I had this location: 1324 Clarkson Clayton Center, Ellisville, MO 63011…read more After briefly waiting in line, I was called over to the counter by an employee named Nate. I was carrying two heavy Amazon return boxes. As I set them down and prepared to provide my return QR code, Nate suddenly left the counter and began talking with another employee. I stood there holding the boxes for several minutes while he carried on the conversation. Although it seemed to be work-related, it left me waiting unacknowledged. When he returned, I showed him my QR code and explained that it covered both boxes. He told me I would be charged for two packages. I explained that I had received them separately, but with one return label. He offered to tape them together, but his tone quickly became condescending and dismissive. When I tried to clarify how the packages were delivered, he responded arrogantly, questioning me and arguing instead of assisting. At one point, I told him that this was the first time I had experienced poor customer service at that location. His response was, "What are you talking about?" When I told him he was being rude, he flatly denied it and continued to argue. Eventually, he bypassed me and called over another customer - even though I still had another return to process. When I pointed this out, he said he would do it after assisting the other customer, despite me being there first. To make matters worse, when I asked to speak to a manager, he proudly stated that there was no manager on-site and that if I had an issue, I could contact UPS directly. So, I left without returning my other item and will follow up with Amazon to change to another return location such as Kohls or Whole Foods. This was an unnecessarily stressful and frustrating encounter. I left feeling dismissed, disrespected, and disappointed in a company I've relied on for years. Until today, this location has had great customer service. I hope this feedback is taken seriously and addressed appropriately so that no other customer has to experience such poor treatment.

I had a family picture that was rather large - 60x38. It was valued around $1500. I went to a…read morenearby UPS store (Dierbergs - Clarkson Rd/Baxter out of convenience) who looked at it and were puzzled about how to ship the picture. The store clerk said someone (Branch Manager) will be back after 1:00 and will discuss with him/her and call me. They took measurements and, well, they did not call. It was going to be $500-600 when all said and done with insurance. The lack of creativity (interest) sent me to the this store right after where the staff on duty was incredibly helpful. Package shipped and the UPS driver commented on how well the picture was wrapped. I would not go back to the UPS/Dierberg's store as staff was not helpful and lacked follow up. Thank you!!.

Always do a great job! Very knowledgeable and friendly! Would recommend this location as well as…read morethe Dierberg's location on Clarkson.

This is my favorite location in the area!! The workers are kind and helpful, the store is clean!…read moreIt's really turned around since going under new ownership!

I was in and out within less than two minutes. They were super great when it came to Amazon returns…read morescanned my QR codes, printed out the receipt and explained when I should expect my refund and where it was going, which was super informative and I've never had any location do that. Amazing customer service was amazing