The fact they charge 1.00 to ship items USPS when you already have a label is ridiculous. Only store around that does this.

nn no mm n I'm m I've been a customer of Goin' Postal for several years now and have been very happy with this relationship. They know me and my business and have always been great to work with. read more

Package was very poorly packaged. No special care was given to the 12 coins they were allowed to slide all over inside. I would not recommend this company to anyone for shipping purposes. read more

I requested a large print job when the location was very busy. It was completed on time with friendly service.

Won't ever be back. I've had issues withthis place before. Rudeness and the owner is a smart ass. But when I walk in during a pandemic and none of the employees or owners are wearing masks, they can shove it. They don't care about my health so I won't support their business. There's a UPS store in Walmart that will get my business from now on. read more

They charge sky high shipping charges. They charged me $55.00 for a 2 pound package that they mailed by post office parcel post and the box was 14 x 14 x14 " well under the oversize rates for the post office. And they put the items in a very well used box with used packing material. At the rate they charged at least they could have used a new box. I DID NOT have a choice in who I could use as the auction house that I bought an item from only uses them. The auction house won't let you send them a prepaid shipping label. I have been in business for 50 years and have been shipping items for 40 years, so I know all about box sizes, weights, etc. I am in the Mountain states region. Their excuse for high cost was o overheard expenses. Well I have overhead expenses too, but I don't gouge the customer on shipping cost. The local shipping centers that I use don't charge sky high rates. I took my parcel to 3 different shipping centers that I use and they all said that I was way overcharged. They looked up the rates and added their cost in and none came up to more then $23.00 They are a total rip off. read more

I took a box of Christmas gifts to Goin Postal on the day after Thanksgiving. It was to go to my Granddaughter & husband who live in Belfast, UK. The box weighed 4 lbs. TOPS and he charged me $98.00. I had printed out their address, and as he pointed with his finger at each letter, I read it to him. I later got an email saying it was shipped to Belfast, Virginia!! I will never go back. read more

If I could give zero stars, I would!!! Done trying to make this place work for me. I have always despised going to this place. The owner is a smart ass, condescending and overall just an ingenuine rude guy. But when I walk in with a Christmas gift and want to buy a box and the owner says the only thing he can offer is his custom box that he makes himself, I say fine because I need to get the gift out asap. Then he hands me his stupid form you have to fill out for them to make your shipping label. I say I already have a pre-paid label because my company has a UPS corporate account and he rolls his eyes, huffs and puffs and says fine - like I'm a jerk! THEN he tells me - on a Saturday, that it's not going out until Monday and my company paid for Next Day air!! He said it's my fault because I missed the cut-off time that UPS comes to his store. By this time, I've already paid for the "Custom Box"!! I said screw it and left, but I will not be back. He acts like it's such an inconvenience to do ANYTHING for you if HE'S not getting the money from you. Customer Service here, by the owner, is a joke! I don't need a custom box, dude! I want an assortment of boxes and packing paper or bubble wrap that is standard!! But this guy makes it so you have NO CHOICE but to pay him to do what you could do yourself. I just wanted to buy a box and drop it there for UPS to pick up....sigh. I just found out that there's a UPS store in Walmart so they will get my business from now on. read more

Goin Postal is a great place and very fast and friendly. I read some of these post and just wander why someone can say some stuff they say. The owner Mark is awesome he does love to talk and customers vent and talk with the owner all the time about story's and there days. There is always smiles and laughs within the conversations. And yes we do charge a dollar to drop off pre paid package because if you live close it does save you money since there are high gas prices at the moment but that is not why the dollar is charged. The reason the dollar is charged is because the owner is charged over thousands of dollars a year by USPS UPS and DHL to provide a drop off service where not only do you drop it off we make sure you leave with a tracking receipt and we tape up boxes and offer the sleeves to put them in as well. And your never standing in line just to drop it off and on top of all that we make sure everything is scanned in before it leaves the store. That 1.00 actually goes along way if you think about it. And Fed Ex is free drop off because they are the only ones who don't charge the business to pick up and scan in every single item before leaving. And you can assume that the prices are higher the the USPS but instead of making this family owned business look bad like they are over charging just go to the post office wait up to 4 weeks for your stuff to be delivered or possibly not get scanned in and stand in line and wait for your name to be called minutes or hours later to finally get out of there. Instead of complaining about someone's business and supporting local small owned family business Take your risk at the post office and spend your gas to drive there. We don't make that decision you choose to come to us and you to stay there and follow through but then leave a bad review why leave a bad review when you chose to stay you were not forced to stay. Personally love Goin Postal very hard working kind friendly family affiliated caring people I'm around daily. read more

One star is too many. I had issues here a few years back and hadn't returned until the other day and quickly I remembered why I took my business elsewhere. Yes the same guy/owner is good at talking with customers but that is where the positives end. Check out other reviews how they are overpriced and charge for pre-paid drop offs. Previously he told me he overcharges for a book of stamps simply due to the convenience of not having to drive to the post office in O'Fallon. I went back for the first time the other day and within 30 seconds of being in the store I knew I had made a mistake. He made it very clear that me and my business weren't welcome in his store simply because I was wearing a face mask during this COVID-19 pandemic. Only one other customer was in the store and he was up at the counter finishing up his transaction while I stood in line. During his chat with the other customer while I'm waiting quietly & patiently he loudly said "well we know this whole Covid thing is just a big joke". He absolutely knew I was standing there in a face mask. There were no social distancing markers & no barrier between customers and workers which is absolutely his right. But if he's openly saying that it's a joke while a paying customer is wearing a face mask that's all I needed to hear. I walked out and drove over to Postal Plus on HWY N which is a million times better than this place. Want to have a "nice" conversation with someone? Go here. Want to overpay for everything and feel like you're irritating someone for wearing a face mask during a pandemic, while listening to his views openly? Go here. read more

Great customer service! The owner is very attentive and knowledgeable. It's nice to be remembered and appreciated as a returning customer! It's convenient and I never have to wait in a long line. Lively atmosphere and extremely efficient!!! read more

My numerous trips to Goin Postal are always 5 star. Friendly and knowledgeable staff, and I'm in and out very quickly. They are helpful, affordable, personable and they're super about answering questions, and helping you find the most reasonable postage and tracking. You can even buy a single stamp! I highly recommend. read more

I have been going to Goin Postal for over 7 years. I have never had bad service. Mark, the owner, is so good at remembering the names of regulars. Excellent customer service! Always pleasant to the customers, and very friendly and helpful! Have never been to a business that has had their customers first like this Goin Postal store! read more

Something about this place is shifty and not right. I went to return something that was pre-paid and the man went on and on about how he charges a lesser fee of two dollars in that case. I give him five dollars and he never gave me change and immediately went to the back. Another time I went to mail some gift cards to my nephew and I asked if they needed insurance. He said no and that they'll be fine. My nephew never got them. Will not come back even if it is for stamps when all the rest of the UPSs are closed. read more