I parked in front of this store which has a fifteen minute limit. I walked down to Four Muddy Paws, purchased some items for my dog, came back to my car and was then condescendingly accosted by a woman from this business. She came outside to say the following:, "Hi, excuse me, that's a fifteen minute parking spot and you've already been there more than fifteen minutes, and if the police come, they'll give you a ticket and we won't lie so you should move." I did move my car to get the coffee I had planned on getting from Park Avenue. However, I was not at Four Muddy Paws for fifteen minutes and no one was asking anyone to lie. If this is how members of the staff at this business talk to the public, I can't even imagine how she would treat customers. It's a public spot, deal with it. read more

Decent service, they will take your old hangers to recycle them, decent prices. Much more to say about a dry-cleaner? Nah. read more

I have tried to pull up to nu look on several occasions and have found the 15 minute spot full so have have gone home then walked over and the same car would be there so it seems that the 15 minute spot is often abused Difficult to run a business when you can't get near it So I totally agree with letting the person know that it is 15 minutes for a reason I LOVE nu look and walk there if I must, so worth its read more

This is what my shirts looked like after they "washed and pressed". The purple and green shirt were on their 2nd go around because they came back covered in starch mark's after the first time. As per the comment on the pics, I received a call back this afternoon from them stating that they would not redo the shirts and this is the best they can do since they "use a machine to press", thus the low cost. For $5 per shirt they can hand press them. Well, their cost is average and of all of the years of dry cleaning my shirts, this is the worst product I've been given, along with the worst customer service. All of their reviews speak for themselves. Go someplace else!!!!!!!!!!! read more

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Awesome place! Cheap and friendly. Diane is great! Old school customer service without any hassle.

I was looking at the reviews especially the two complaining this dry cleaners that has been in business for 32 years so obviously their doing something right...and when I've taken items there I've always got the best customer service from Diane and Maureen. The one has complaints about another dry cleaner. What makes me think the issue is not with the dry cleaners. The other one keeps posting the same review once a year and doesn't even live in St. Louis. Several people I know has made fun how ridiculous it is. Obviously no one is going to be able to satisfy either person. Leaving reviews is part of what Yelp is about but trying to please someone who could never be pleased no matter what is done by the business establishment is another. read more

I highly recommend never going here. The counter people are wonderful yet they employed by a company that does not know the meaning of customer service or satisfaction. They charge an additional $.50 for any credit payment under $10 which is not posted or advertised. They charge for anything not picked up within 30 days which is not posted or advertised. They do not contact you if your clothing is not available at the scheduled time. The staff that operates the machinery is constantly turning over creating delays in delivery. Their machinery is forever breaking down causing delays in delivery. As a result, I highly recommend never going to them. read more

I will say the first two times I went there I did not have an issue. I dropped off several shirts and a suit on 3/3/14. When I picked them up on the 7th, four of the shirts were not properly pressed (none of the shirts looked great). The person working the counter made some lame excuses for the quality of pressing, mentioned that "a lot of people complain about that" and semi-reluctantly took the search back for a redo. She wrote me a new ticket said the shirts would be back on Tuesday (3/11/14) and I was on my way. I came back on Wednesday (3/12/14) for my shirts. The same woman who assisted me the previous Friday was working. I told her I didn't have my ticket (I had left it in the car). She located the store copy, and looked for the shirts. She said they weren't in yet and I said that she told me they would be ready on Tuesday. She looked at her carbon copy of my ticket and said that according to the ticket they are supposed to be back on Thursday. When I asked why it takes a week to get some shirts back, she told me that they wanted to make sure they were done properly... Obviously, another excuse for poor service. I bet you can't guess what happened on Thursday? That's right. No shirts! Same women working, and this time I brought my ticket with me that says the shirts were due back two days earlier (Tuesday). When I questioned how my carbon copy of the same ticket has a different day marked, she of course had nothing to say. I guess she figured that by saying that I didn't have my ticket on Tuesday that I must have lost it. She did apologize and said that instead of coming in to check, that they would call me when my clothes came back. Late Friday afternoon, I called them. Spoke to someone else who had vague knowledge of my situation. She asked me to hang on while she looked for my order. If I'm going to get a call when my order comes in, then why does she need to look for it. Upset as I was that my clothes were still not back 8 days after the redo and 12 days after initially dropping them off, at least they hadn't forgotten to call me. At this point I asked for an owner of the store to call me. As someone who spent over twenty years in customer service, I hate it when associates are left to suffer through situations that management should be handling. This is why we made "the big bucks." She tells me that she will make the call right away and that I should expect to receive a call on Saturday. Yep, you guessed. No call from the owners and no call about the shirts on Saturday, or Sunday or Monday. On Tuesday I call the shop and yet another woman answers the phone. I ask about my shirts and after a brief hold, she tells me they are in and they came back on Saturday. Since she was a new character in this tragedy, I decided not to bite her head off over her coworkers shortcomings. Oh, I forgot to mention, my ticket said 3 shirts and there were actually 4. Thank God they didn't lose my shirts or I would be out the money for the 4th shirt... assuming they would cooperate on reimbursing me for lost items. When I picked up my clothes I told her (same lady that I had spoke to on the phone) this entire story. The shirts looked better (not great), but I told her that they would have to do. After hearing the story, and fully understanding the ridiculous chain of events that took place, the complete lack of recovery by the owners and the fact that nobody called me, she simply apologized and said, "that will be $7.20. I happily paid the money because I will generally chose not to rate a business poorly when they try. You will only see poor ratings from me when a business fails to provide the most basic level of customer service. Since the owner never called me back, I will publicly provide my professional opinion of what Nu-Look should have done to recover the situation. First and foremost, the person who took my initial request for a redo should have prioritized the order so that my shirts were better tracked. Since there are a lot of employees at the store, how do they communicate between the shifts? Do they have a log book? If not, get them one. I should have not told my story to three different people. Very frustrating. Second. By the time I have come in twice, my order should have been marked "do not charge." At this point the transaction has failed and expecting payment is unethical. Third, and most important. Obviously you have lost a customer at this point. In order to try to get the customer back, provide some free future service. At least get the customer back in your store to show them that you can do things right. So Nu-Look, here is what $7.20 costs; I will be taking my clothes somewhere else obviously, and now I have taken the time to write a detailed and honest review of your business. Not everyone who reads this will be deterred from being a customer, but I can assure that more than $7.20 worth of business will go somewhere else. read more

Dropped off 4 suits and a pair of pants. Super cheap and quick. The people working the counter when I dropped off and picked up were very friendly. My new go-to dry cleaner. read more

I've used Nu Look exclusively for dress shirts and wool pants on a weekly basis for more than 10 years. Never had a problem in uhhh, 500 plus visits. Great service, great prices, I highly recommend! Absolutely would not go anywhere else. read more

Awful. Told me my bag cleaning was going to be $10 and back in 7 days. Then upon coming back told me it was going to be $88 and 3 weeks. Best they could do for me was a 15% discount. Look elsewhere for your cleaning needs folks! read more

Everything went smoothly, as a typical dry-cleaners should. Shirts looked great and were ready on time.