I really like the Gardner UPS Store. Every time I go there I get great service. Very personal and…read morevery friendly. I highly recommend them for all your shipping and packing needs. I also appreciate their document destruction service that they run through Iron Mountain. I have a personal shredder but their rate for secure document destruction is very inexpensive and well worth it. Time is money and I value my time. If you feel the same, then you should utilize their document destruction service. Their employees are knowledgeable. The systems they have are very efficient and as a system person, I can tell they know what they are doing and do it well. What I like the most about them is that even if they have a lot of people in the store, they acknowledge you and let you know that they will get to you soon. It's the little things that make them stand out.

3/9/26 at 5:50 PM I went in to mail a book for my grand…read moredaughter and was interrogated by a girl that looked 12. 1) why do you need to see my drivers license? I don't need one to vote but do to mail a book? 2) is your drivers license correct? You're reading my drivers license, does it not match the return address on my package? 3) would you like me to read all your options or start with the cheapest? Cheapest as it's a book. $14 to send a pkg that weighed maybe 8 oz. I said I sent a package of gifts at Christmas and it was only $15. When I got back to my car, my girlfriend indicated you have to say send USPS. What!?!? If she's going to start with the cheapest, than USPS needs the be mentioned as an option. That's dirty business with terrible customer service. I'll never visit this location again.

I'm always treated so kindly at this post office. I drive 20 minutes out of the way to go here…read morebecause Carol & Sam are so helpful and provide the best customer service. I wish every post office worker was as gracious and welcoming as these two workers. Definitely recommend driving here just to experience the difference in the post office versus offices in North Johnson County.

sent a package from Fort Worth, Tx on 12/8/20 we did priority 3-6 days. Itarrived here at Edgerton,…read moreKS on 12/13/20 and then was shipped to Kansas City, KS on 12/14/20 and then back to Edgerton, KS on 12/17/20. It should have been shipped to our location in Marion, KS that's only 2 hours away from edgerton. It's been sitting in Edgerton, KS for days now. At this point we are pissed, this location sucks at getting the job down. Can't blame it on covid and the over flow of packages since it's been 2 weeks since we sent it. Ridiculous. Might as well have my elderly grandpa go pick it up he can probably get the job done faster than these people.

Pretty much your basic Fed Ex. They can help you with shipping and printing. They also sell cards…read moreand packaging items too. They do a great job take care to pack fragile items with care and even find the most cost effective way for you to ship something. Plus the employees are friendly and willing to help. My only issue is there's just one person in this location most of the day and when 3 people are ahead of you, you might as well walk to starbucks across the parking lot and come back because it'll be awhile.

I walked into the FedEx store located on 151st and Blackbob in Olathe KS today. I had a retrieval…read morecode for an order that I placed online to print 3 posters. One person was at the front counter helping someone ship a package. One person was at the side counter helping a person with a print job. One person was at the table in the center cutting a print job. She asked me if I was printing blue prints I said no I hadn't done this before I have a retrieval code and I showed it to her. She said you'll have to wait until the person at the side counter helping the customer with the print job is finished and he can do that for you. In the meantime the person at the front counter helping someone ship a package asked me if I was being helped. I said I was waiting in line to complete a print job. He asked to see the retrieval code on my phone. He typed it in the computer he was at and that didn't work so he went to the one on the opposite side of the person helping the customer with the print job. She then tells him that he can't do what he's attempting to do and that he should have asked before he jumped into that. I want to be clear she said that in front of all the staff and the customers. She finished by looking at me and saying you're just going to have to wait. I very much appreciate the gentleman at least making the attempt and I was embarrassed for him and felt guilty because he was trying to help me. But nonetheless resigned to waiting, at which point I'm observing the customer being helped in the print line and it's going to take a while. I then asked her where's the next closest store. She said 135th and BlackBob but you're going have the same problem there. To which I replied that's OK I'm sure I'll like their attitude better than yours. Let me close by saying I was greeted warmly in the other store at 135th & Blackbob. They were fast they were conversational they were engaged they were working together one photo was of my dog and we even talked about my dog and their dogs. All this to say that that store is further from my house but that will be my store going forward because I had a great experience there. And I feel bad for the original store because I know it's not the other employees fault it was just one person who brought the energy down in there for both customer service and interacting with her peers.

Great service. Helped me with packaging China. Arrived to destination in perfect conditiread more

Overall had a good experience. I had to go for a passport photo and they were able to help! It took…read morea little longer than anticipated but I think there was an issue with the camera that was resolved. The guy helping me made sure my photo met government guidelines for passport photos and was the correct size. I got the exact picture I needed for my new passport and was off. I noticed they do a whole variety of packaging and shipping options. Looks like a great place to bring care packages that are needing to be sent. Since I only used their passport photo services I can't speak to anything else, but if you are in the area and need a new photo I recommend going here!

This is my designated UPS place,so they know me and my routine as soon as I come in and the light…read morebanter is always appreciated! I mainly go here to process packages for work, but also I like the personalities of the staff here. Everyone is very friendly and helpful ( need multiple receipts? just ask, nicely ). This is the distribution warehouse, so once the packages are dropped they are sorted and loaded into the trucks. This also means they don't provide retail services like printing and amazon returns stuff. ( NOTE April 2020: the staff is still working normally, but PLEASE follow the signs posted and keep a 6 feet distance within the receiving room, UPS staff are doing the best they can, the computers are stationary, so customers need to be aware and work around them as best you can. )

I've had multiple packages arrive here and then magically disappear. There must be employee theft…read more No way every single ine of my packages traveling through here just disappears. I have no other issues with UPS when packages go through a different facility in Kansas. UPS needs to close this location.​

Service is outstanding, very efficient. Easy to find, but look up on GPS because the parking lot…read morecan be tricky if not familiar with the area. Good selection of services and easy drop off for Amazon packages.

every-time I've been to this ups has been on a Sunday. Ive always encountered a middle adged lady…read morewith dreads who is snippy and rude. well usually after suffering through this lady i get my stuff taken care off. However today i was not helped. i tried to return a package in the box that amazon had sent it in. i explained to the lady the box was how i received it and showed her the amazon label with adress on it. she barely glanced at it and told me i was wrong that this wasn't the box and i could buy a box for 13$. I refuse to do business with a company who thinks it's acceptable to call their customer liars then try to up charge me. thats unacceptable.

Havig worked for over 40 years, I've used multiple UPS and other printing and shipping businesses…read morethroughout the country. The Olathe store on Parker is by far the best in multiple ways. The customer service agent, Angie WEALOT, is an excellent representative for UPS. She is patient and kind, listens well and has a great sense of humor, regardless of the long line of people needing attention. Between Angie and her assistant Sam I have received exceptional customer service. Thank you!

We frequent this location often, as it's closest to home and on the way to many of our other…read moreerrands. *Most* of the time, the folks here are nice enough, and work pretty quickly, which is good, as my experience is that it is often busy. Sometimes, the professionalism is lacking in a couple different ways; namely, the way the employees speak to each other in front of customers, and also the way they speak directly to customers at times. A little too much "back office" talk in the front office, if you catch my drift. My other qualm is that you fairly frequently have a UPS truck blocking the front entry to the store, which again, seems less-than-professional. The driver tends to be in and out of the front of the store, blocking the entry and customer waiting area. But, again, most of the time, it's quick in, quick out, good to go.

Delivery of my mattress was smooth and professional. They were very careful of my home, floors and…read morewalls. Everything was set up for me and they made sure I approved. Very courteous and friendly.

This might be the most incompetent logistic delivery service to ever exist no hyperbole…read more Ordering a TV and having it delivered is not rocket science. These guys are the worst communicators. No transparency no straight talk no truth or real answers or accountability same scripted answers by their 3rd party customer service from overseas. Ordered TV through LG & this is 4th time they have canceled delivery with no explanation or reason why. At this point they need to compensate their customers for their negligence and delays. No offers of any help or compensation for their issues on handling deliveries. They say someone will call and update and never do. They won't let you speak with their local delivery facilities because it's policy also as well, what are they trying to hide. Just deliver my damn TV it's been 3 weeks when it should have been 5 days. Customer service is worthless they keep putting you on hold for a hour at a time wasting your time only to give you the same answer before you waited an hour. They keep deferring you back and forth to different people. RXO doesn't care about its customers Nightmare & LG won't switch it to local Best Buy pickup because RXO supposedly still has the TV They won't allow me to just go pick it up myself either I WILL NEVER BUY ANYTHING THAT HAS THEIR DELIVERY WITH RXO. NEVER NEVER NEVER! I hope the owners read this because I'm finding out there's 100's of others in the last few weeks dealing with the same thing from them. Horrible customer service. Hey big corporations don't use RXO they SUCK!