Simply called to ask if I can have my package held for pick up but all she kept saying was its out for delivery in a very rude and unpleasant tone. How did she know it was out for delivery if she didn't even ask for a name or tracking number? Well it's not out for delivery but oh well. If she would've heard me out and then simply told me my package is there but I can't do such thing I would've understood but not the case... read more

I called DURING business hours asking when I could have a package redelivered since I would not be able to make it within the business hours. I was told on the phone by a nice gentleman that it would be NO PROBLEM and to call the next day at 7:30 A.M sharp to have my package enroute for that day. COOL. I waited until the morning to call at 7:30. It ALWAYS rings a long time so I just left it on speaker phone as I got ready for work until I could hear someone pick up the phone. I called 3 times before a rude woman answered the phone and said "WE DON'T OPEN UNTIL 8:30!" And hung up! I would have had no problem at all waiting until that time, but someone from your office told me that time, and that's why I called, but to the woman who hung up on me would never know that because she didn't bother to listen. If I didn't have to pick up my package I would never go to this location again. Someone needs to retrain this woman and teach her some manners. Sad. read more

Interactions with the postal workers were pleasent. They answered my questions and gave me answers to the whereabouts of my mail. But as an organization they are the epitome of inefficiency, miscommunication among departments, and the "I'm sorry that's not my job but I'll be sure to have a talk with them." Come on USPS, get it together. read more

Horrible service from A to Z not to mention that our mail box got broken into and two months now and not fix and they get really mad if you ask. read more

I've coming to this post office over 12 years. I love how everyone is very professional and very friendly too. Thanks to everyone!!! Keep Smiling Always! God Bless read more

Main offices open at 8:30am during the weekdays. Make sure you inform the staff of that because I don't think they know since it will often open 15 minutes after the fact. No wonder the USPS is losing money. Horrible service. read more

My mailbox in my community was vandalized which caused me to have to pick my mail up from this post office. Right at 5 o clock I was standing at the door where I normally would be given my mail. Standing there and knocking with no answer. I went to get the attention of the postal workers at the counter around 5:07 after no response from the hold mail/packages door. Thomas opened the door and said they were closed, told him I just needed my mail and was standing by the door with no response. He rudely repeated they were closed and it was 5:10. I asked for the manager, he told me there was no manager available and shit the door in my face. I'm traveling out of the country and it was important I checked my mail for a medical authorization. This post office staff is horrible. I will be writing a formal complaint about the way Thomas unprofessionally handled this situation! read more

My favorite post office! And I'm glad it's close to home. Plenty of parking. I ship often since I have a small business and the staff has always been very helpful. Never had a negative experience with anyone that worked there. The kiosk machine is also very convenient and helps save time if there are long lines, which of course is like any other post office so I don't know why people complain about lines. I also process all my money orders here because it's inexpensive and all the post office employees are so on point, haven't made a mistake until this day and I've been going there over 3 years. Lines will move a lot faster if all customers have all labels and everything else ready. read more

Its a post office so there's really not much to say. Staff is friendly and place is always clean. Havnt had a bad experience yet and plan on keepin it tat way haha read more

I wish I could give them 0 stars. I will never come back here. I needed to drop off a package that was all ready paid for. All I needed to do was use some tape for the shipping label and Lisa (the post office worker) told me in an extremely rude tone that I needed to wait in line in order for me to use the tape which is ridiculous. I told her she is working a customer service job and she doesn't need to be rude to customers and she says "I'm not rude" and begins screaming. Lisa had the worst customer service that I have ever received and she needs to be fired. I will drive a little farther so I don't have to deal with rude employees. It is truly a disgrace that people like her can even have a customer service job. read more

Rudest staff and management ever, I don't go there anymore. It's always smelly and hot in there during the summer no AC lines are always long and my packages always get delivered to the wrong house. read more

Worst customer service, the building is filthy. The fenced in area is always trashy and the windows are dirty. Hard to take any pride in the is city when a government office has such an awful appearance. Stamp/package machines are outdated. read more

Customer service needs improvement but at least Joselyn was more helpful than the other employees. Thank you for your patience and assistance. read more

If I could give this a zero star rating, I would! The customer service provided by an employee named Bridget was beyond rude!! I had one simple question about a package and she would literally not even let me get two words out, before interrupting me repeatedly. Absolutely disgusting...My package issue was never solved. You may hate your job Bridget, but do not take it out on customers who depend on this service. read more

Been to this facility three times and all three times I've experienced the worst customer service ever! Never going back!!

This is without a doubt, the ABSOLUTE WORST post office I have ever been to. The lines are always atrocious, extending from the Counter, past the double doors, into the lobby, and to the main entry doors. Usually only 1 or 2 clerks. Even when there's more than that, they are in the back goofing around, and not helping people. Even the people at the door for pick ups, tell people to get lost and to go to the main counter. Making the customer stand in a line like the one I described. The clerks here need to be fired, and a new staff hired. From top to bottom. Management included, because a Good Management team, WOULD NOT ALLOW service like this. read more

Horrible customer service. Our mailbox was broken into and its been 2 months and it's still not fixed. We have to pick up our mail and usually ring the doorbell to have someone assist us. After ringing the doorbell without any response, I go to the line to ask if anyone was working the door. The manager responds by saying you have to wait in line ( with an attitude). He then talks to a customer about me by saying well, they will have to complain then. Very rude and unprofessional. I wouldn't give 1 star but zero isn't an option. read more

Susan, you are a nasty woman. USPS should really invest in customer service classes for their employees. This woman took a nasty tone while my mom tried explaining her two last names because she's recently divorced. This woman rudely asked my mom several times what each last name was when we tried explaining but she thought it OK to interrupt. Under my breath, I did say "Oh my goshhhh!" Because of how many times she was asking which last name was which "what's that?" "Well, what's that?" Multiple about 4 more times. She told me to calm down. I had to walk away because I couldn't deal with her tone. When I returned to the counter, she had taken a friendlier more inviting tone with my mom. Seriously, work on the customer service...some of us are still antiquated and need the Post Office. read more

The Post Master needs to call and see what kind of customer service he/she has. Not to mention the phone lines are always busy, but when you finally get through they just randomly hang up on you. The only reason we go back is for Scott in bulk mail. read more

First I only gave one star only because I can't put a BIG FAT "0" on it, my mail box was broken into since December 2016 and no one has fixed it. They say the home builders are responsible for it, but I don't see anyone doing anything about it. Then rumors about the postal should be the ones to fix it and say they can't cause it's not they're boxes, then why are they delivering mail into them and have the keys for the doors. This is rediculous to keep going to the post office and get my mail. I only go once a week so I don't have to deal with long lines and very RUDE employees. The looks on they're faces is like they don't want to help out they're customers. If they're tired of dealing with all these people coming in for mail or complaining about the boxes, then they should fix the FN boxes so they don't have to deal with more people coming. It's only gonna get worse with more boxes getting broken into. It's never gonna end. They need better service and more workers with better attitude. And get all those fake begging homeless out of the lot. Especially the one who sleeps on a hospital bed. My kids get freaked out seeing him just sitting there. read more

Worst customer service ever. Even called and was on hold for 58 minutes on the phone while I stood in their long line just as long then they tell me that the mailbox that was changed out today they won't have my key for my mailbox for 3 to 4 days minimum and all my mails in it. read more

This post office has the most rude, inconsiderate workers! I called the local number, because I went to get my mail and all the sudden there is a new box and my key no longer works. No notice from the post office or our mailman, nothing posted on our old box to let us know, nothing. So I looked up the number to call this location. I told the operator that our mailbox was changed out between yesterday and today, and my key no longer works. She told me I need to go down to the post office and get a new key, with proper documentation and ID. So I left work early, drove all the way down to the post office, which is not that close to me, and waited in a line for 25 minutes. When I finally get called, I give the lady (an older Hispanic lady) my ID, she looks at it and the lady next to her (a very extremely rude African American lady) said we don't have that street. I told them I just called before I came down, and the lady in front of me tells me "The key will not be ready for at least 2-3 days, you have to come back". First of all, why would the operator on the phone TELL me to wait 2-3 days when I TOLD her it was changed last night or today....that was extremely rude. Then to waste my time and drive down to the post office only to be treated rudely from the two workers there. If there was any way to avoid these people, I would, but unfortunately I am stuck with businesses like this by living in Fontana. If you have the option, go to another post office. The reviews speak for themselves. read more

RUDE WORKERS!!!!! Never coming here again. First impressions do the trick!! Specifically one lady.... If you're in a job that deals with customers, DON'T TAKE YOUR ANGER/FRUSTRATION/CRAPPY DAY on them!! This is my one pet peeve with workers, especially since I have worked retail for 5 years as an assistant manager. Even if there is a death or terminal illness with you or someone in the family, this doesn't mean you can ruin someone else's day. As a nurse, there are MANY ways to take your anger out and find inner peace. This lady had ZERO empathy/patience/understanding for the customer and therefore drove us to leave the post office. We should've asked for a supervisor, but I was too upset and shocked that someone would be this rude to me when we didn't give her anything rude to work with.... she was mad that I didn't have labels on my package, and I simply asked if they could make them for me because I've HAD post offices do that before....where other, FRIENDLY staff were... but she dismissed me by saying that no other place does that, had a disgusted look on her face, and told me to go back and make a label. She also said "THAT'S why I asked who was READY, and you're not even ready." I WAS HEATED!!!!!!! Never again! Went to UPS, which obviously had MUCH better customer service even though I had to pay a little more. CUSTOMER SERVICE, PEOPLE!!! read more

Very poor service. Employees here are always grumpy. Everytime I've tried calling here, no one ever answers. But when I call the one in Rancho Cucamonga they always answer right away. read more

There seems to be less beggars when i go now. so I am raising it 1 star just because there is not that many standing at the door asking for money read more

Some staff are not so knowledgeable regarding passport application procedures. My husband is not a US citizen or an immigrant and he can't come here because he doesn't have a visa that's why me and our son are going to visit him instead. The male staff I spoke with was insisting that my husband had to be here in order for me to get a passport for our son. I explained the situation to him twice and then he said I had to seek full legal and sole custody of my son if my husband can't come here to apply for the passport with me. I couldn't believe I had to go to court just for a passport. Good thing I checked the travel.state.gov website and saw a parental consent form to be used in this type of situation. No thanks to the guy I spoke to. He sounded like he was in a hurry and exasperated as he explained to me that I would be wasting my time if I applied for a passport without my son's dad or without seeking sole custody of my son. read more

First time at this post office location. The parking set-up is ridiculous; the traffic engineer that designed the parking, ingress, and egress should have his license revoked! Once you're able to park, as you approach the outside of the building you'll probably not want to go in!!! There is trash EVERYWHERE, no landscaping to speak of, and there isn't even a flag on the pole. Once you reach the front door, you better have your hand sanitizer handy because the front glass doors are incredibly filthy!!! If you're still brave enough to venture inside, you'll see nearly as much trash inside as there is outside; and there's a VERY foul odor!!! The line was a bit long, but it went quickly. I received EXCELLENT customer service from Linda!!! She even helped me save money with a few changes to my shipping choices. My experience at the counter with her almost made me forget what a crappy federal facility I walked into...That is until I turned around to leave and saw all the trash and filth in and around the building!!! read more

Tracking Number stated "delivered to parcel locker". I never received my package, filed a claim....NOTHING!

OMG, what a mess and totally unorganized this place is. Our mail box (plus numerous more) in the North Fontana area have been severely damaged causing us to pick-up our mail at the office on Sierra. It's been 3 weeks and no one knows when it will be fixed nor do they care. The run around we get is unbelievable, they tell us to go to the back and ring a bell. After waiting 20 minutes and no one answering the door we went back inside to wait in another line. Once we arrived at the window the counter person was very rude and plays dump about why were at the P.O. She waited on us the day before so she knows why we are picking up our mail. Then she yells out at the top of her lungs "who is handling the pick-up mail"? I understand our broken boxes has placed an extra burden on the USPS work day, but don' take it out on us by giving unhelpful body language and horrible customer service. Get with it USPS on Sierra in Fontana, assign a staff member each day to help us get our mail without a hassle. read more

Our mailbox was broken into as well. It is a collective mailbox for about 10 houses. Neither the post office nor the County of SB will pay to repair it. And, PO does a poor job of holding our mail. After 2 weeks, all they gave me was one letter. And, they were yelling at the guy in front of me when he asked who was supposed to fix his mailbox. read more

Worst worst worst customer service and deliveries. Not only they speak to you like you are piece of trash, but they can't even answer common questions. It's like some off the street person answered the phone and can't help you at all. This is the 3rd time my tracking says out for delivery but was never delivered and then they say oops we can't locate your package. The thing is it only happens to items I paid almost $1000 for . So or they steal it and then say they lost it. Very unhappy with this location! Please do not do business with them. Unprofessional cowards, that's all they are! read more