The Post Office at 1157 W. Mission Ave. encapsulates all the reasons why the American Postal System is failing.
My abysmal treatment by the incompetent staff at this office began when our companies regular postal delivery man refused to deliver our mail to the correct area of our office building. His argument was essentially that, because he had gotten away with delivering to an incorrect location of the building for so long (and the original delivery location was about a dozen steps further), we had to continue accepting deliveries, under his conditions, in the incorrect area of our building. On the last day that he chose to deliver, he yelled and thrust a mail bin at me.
I reported the issues to the Office of the Inspector General (OIG) which then forwarded them to Daniela, the Customer Services Supervisor at the Mission Ave. Post Office. Eventually, Daniela called me, leaving a voicemail and phone number to return her call. I attempted calling several times that day and several more times the next day until she finally answered (there is no voicemail). She then began her loud monologue, telling me that we had no choice but to leave our office unsecured by being unlocked even when staff was not present and patient information is in the office as she talked over me any time that I tried to say anything, and then repeatedly accused me of being angry. It quickly became apparent trying to logically resolve the issue with Daniela was completely unproductive so I asked for her supervisor's name and number. She stated Todd McArthur was her supervisor and proceeded to provide me with the number that I had just dialed to return her call. I explained that I wanted HIS number. She replied that is the only number that they have. I shared that I had to call that number several times, over a two day period until she had finally answered to which she replied, "I always answer when I'm in the office". I said that I never said she didn't answer when she was in the office, I said that no one answered during the many times that I had called that number over a period of two days. I also reiterated that I didn't want to reach her, I wanted to reach Todd. After going in a circle over this at least twice (she clearly didn't understand the problem with their lack of access), I gave up and asked her to provide Todd with my number so that he could call me.
When Todd McArthur, Post Master General at the Escondido facility on Mission Ave., called a few days later, I provided him with my account of the incident that was witnessed by another coworker. He ignored the post man's inappropriate behavior, ultimately agreed that the delivery location needed to be changed but adamantly opposed delivery in the original location (because, although the postman had inappropriately changed the delivery location, it was now closer to where he parked than the original delivery location -huh?). He wasn't supposed to change the location, but he did so now we are stuck with it. Todd's solution was that he would have a postal box installed on our property in two weeks and, in the interim, he would call me on Thursdays to coordinate a weekly mail delivery. It is now four weeks later, we have no postal box, I have received no phone calls from Todd, and we have received no mail deliveries.
I again contacted the Office of the Inspector General for help, after waiting for 30 minutes on hold prior to a live person answering my call, I explained everything that had happened and asked if there was someone else they could refer me to help. Their answer was to attempt a three-way call with Todd. They called the Mission Ave. Post Office, and determined Todd was on vacation but they had Daniela on the call now so she could take a message for Todd. -It sure must be nice to field all the complaints against oneself; a bureaucratic circle run by a useless department with the postal system (OIG) and the incompetent staff at the USPS on Mission Ave. in Escondido where nobody is help accountable.
I would just like to include the disclaimer that the service from my personal, local Post Office is absolutely impeccable. They have always been friendly, efficient and accommodating; nothing like the miserable staff on Mission Avenue. Until such time that this office gets their act together, our company will perform the postman's job by having one of our drivers pick our mail up from the Post Office. read more
