Miraculous Changes! I have owned property in the area for 20 years and the Dillon Post Office was a source of frustration, depression, and anxiety levels higher than war deployments & ex-wives combined. It is finally being occupied by employees that possess passion, integrity, and most importantly intelligence. Highlights Include: * Supply ample package locker box kiosks; no more 4 hour lines for a single package. * Provide residential address to circumvent the many shippers that refuse PO Boxes (eg. 500 Lake Dillon Dr Unit [PO Box #]); this is a seemingly simple but brilliant change that will significantly reduce frustration, depression, anxiety. * Promise to attempt customer contact if an issue is encountered regarding delivery. * Clean with modernized fixtures; supervisor repainted main lobby himself. Grateful, I could literally (rare modern proper use of the word) write a dissertation on the negative life altering issues I have experienced; these changes must be divine intervention. read more

super disappointed in what little support i received at this location. I came 4 times to try to locate a package that had been delivered to my old P.O. Box in dillon. I even went to another post office because they told me a postmaster picked it up which was incorrect. with only one employee working the front desk and an endless line, the employee couldnt take the time to really look for my package. instead I was told to just reorder it because they didn't know where it was...i told her it was a gift so I couldn't reorder. one of the days I came in and another employee yelled at the front desk employee to do her job which is inappropriate but maybe step in and help her??? another day I came in and a lady was asking for more support like I was, the front desk asked her postmaster if they would come speak to her but instead the front desk told her he's on the phone / shook his head which means hes likely not coming out any time soon lol. read more

I live at the Cove in Dillon. My Amazon packages keep getting lost. I had a package shipped. Never got to me. I ordered a replacement. That one ALSO gets lost. Amazon will not send more than one replacement. So now I just cant get that item. I have a subscription for another item. I got someone elses package instead. Unfortunately, I didnt notice for a few weeks and now I cant get a replacement. So, I'm out $100. 3 packages lost in the space of 5 weeks. Apparently, I need to go to the mailboxes and watch over them to make sure they dont lose my stuff. read more

Terrible. They lost hundreds of $ worth of packages of mine. Refused to take my old keys when I canceled my box to move to a different location, I then had to go to a different office to ask for an exception to return my keys somewhere else and get my deposit back. I have walked in needing help multiple times and waited hours on end at this place to have been repeatedly dismissed, treated terribly and have literally no problems solved or helped with. The communication, effort, and customer service at this post office is the worst I've ever seen at any public location ever. read more

Awful customer service and incompetent employees. No urgency and rude service from employees here.

I was mailed three items to my PO box in Dillon. Two of them were lost and never found. Worst post office in the United States!

I have never had a good experience at this post office. My package got delivered at 10am on Friday and I was told by the guy in the front that it would be in my box by end of day. I spoke with him at the end of the day since it was not in my box and he said "oh we don't process anything same day it may be ready tomorrow but probably by Monday" read more

Horrible horrible post office. Lost my package after they claimed an insufficient address. Told me to contact the sender since it was returned to them even though USPS was the sender. Awful customer service, telling me I had to pay $20 to intercept a package THEY messed up. I am absolutely livid and done with this place. Least helpful place I've ever been to and they couldn't even tell me where to find my lost package and I can't get a refund because I need to return to sender. God awful. read more

This is by far the worst post office I've been to. When you get a package delivered, you can expect to wait 2-7 business days for it to actually be available for pick up or placed in your PO Box. Out of over 2 years of using this post office I have only ever gotten one package on time. read more

Pretty bad post office, used to work for ups and we were so much better. Staff is really disorganized and it looks like a mess every time. Packages never placed in boxes so they can actually be picked up after hours. Only open 9-5 so that kind of needs to be an option or else it takes weeks to get your package. Don't even try to go on a Saturday that's always a hot mess. Packages RTS when there is no reason. Do better USPS. read more

It was a old lady her name is paty and she was so mean she couldn't find my package and she tell me to figure out and she yell at me that it was my problem and she don't even ask for my name or tracking number she just say she didn't want to look for it read more

They choose when to do their jobs correctly I recently had to renew my P.O. Box and nobody said my roommate had to resign any paperwork but he received packages even after the renewal but all of a sudden they chose to do their job and resend his package back to the sender even though I got there before it was shipped out they still didn't want to hand him his package because his name wasn't on the PO Box now he's going through two weeks of bullshit all because Dillon Post Office can't find good workers that actually do care about their jobs they might as well give people mailboxes and shut it down at this point because it's a waste of money and time read more

Terrible Terrible. They can't get the mail in Your po box. Mail placed in wrong boxes. Packages sent back to sender for no reason. Proof of delivery and labels correct but still returned to sender. Are they hiring ppl who can't read or just don't care. Terrible service. New ppl every week with no training. This is a usps business that is making locals here crazy. Fix this. read more

It's upsetting, I didn't have a good experience here. I'm not going to go into detail but the low star reviews are consistent for a reason. For me it was a lack of interest and customer service. read more

Hour long lines, disorganized, open from 9-5 but no service and no one answering the phone here @2:00. No sign on the door or anything either. read more

They don't home deliver. If you order something you need to put BOTH your PO Box and your home address as you never know how it will be delivered. If it arrives on a Saturday stoned moronic Denver part time workers 100% return it as they cant figure out a street addressed on one line and a PO Box on the second line and return it as undeliverable. If it arrives M-F you get your package. When you tell them to train their temp workers they indicate that it is no problem for you to have to reorder twice to get a package and wait a month. If the return causes you to lose the item they say it is ok as you got credit. I have lost several EBAY purchases as they refuse to send it again DESPITE having the correct address read more

Horrible customer service. Mike is always helpful and efficient. Others are lazy and could give a shit!

It is a lack of respect, that an order is always going to be removed and it is always closed during working hours and no one gives reason for anything. Very bad service read more

This is by far the WORST establishment I have ever came across in my life. If I could give zero stars, I would. I paid for a P.o. box at this location and had so many packages lost INSIDE the post office?? Makes no sense. There's always an incredibly long line and what seems to be the only employee that works the front is insanely rude and she'll disrespect you any chance she gets. It's always trashed and dirty and mail is always put in the wrong box or just left on the floor. DO NOT get a p.o. box at this location or ever even step foot in it. Absolutely ridiculous that the USPS allows this. read more

I try and find different ways to send my packages to my grandchildren who live in Dillon. I just had a package from Barnes & Noble rejected by the Dillon post office. They have a terrible system of turning UPS packages into USPS (my daughter is paying to upgrade to keep the package being UPS instead of going to Surepost) that are not classified as Sure Post. The Dillon post office sent back a bundle of books and workbooks for my grandkids. It had my daughter's street address (which was correct) and they rejected it. She has a PO Box, but with 3 little children it is not safe to go to the Post Office. I love my local post office. I am convinced that the Dillon post office is heartless and not serving their community properly that lives there year round. read more

Over years this post office is getting worst I can only compare this business to Soviet Union Always disaster,dirty, long time to wait for any service Recently entire building is closed many times and I can't get to my P.o.box Just give bad shadow on American Government ..... read more

Horrible everything. Crappy and inept staff. Horrible service. Often must wait for an hour or more in line to get a package. Start complaining to elected officials!!! This place is a joke and a disservice to the people who live here. read more

Basia is an amazing employee and deserves all the respect and recognition in the world. She basically runs the office by herself and has to deal with a lot of bad attitudes. Only miserable people will disagree with this review. read more

If you are a second homeowner beware. You will not get any packages delivered to your home if your mail is being forwarded to a different address. Call Amazon and tell them you do not want to use the postal service. It took me 4 trips to this post office to be finally told they had been sending all my boxes back to FL. Yes, even at Christmas boxes from and for family! I agree with the other reviews here, go over to the UPS warehouse in Silverthorne and see how they are more efficient and customer service oriented. Then again whoever is in charge of the postal service in DC has done a terrible job!! read more

There are plenty of reviews on this Post Office in Dillon, so i wont repeat what has already been detailed. The reviews are accurate. This location is just a mess. They have some real problems and we always dread it when we have to go there to ship something. We usually just go to UPS - its more expensive, but the service is so much better. Thankfully we live in a community where we get home delivery in Summit County. This Post Office needs to be closed, re-evaluated, and re-opened with an entirely new staff and new approach. read more

Absoulutly the worst post office I've ever been to. The floor was just plain disgusting and the line was at least 2 hours long. Looked like only one person was working, better staffing needed at Christmas. If you ever unfortunate coincidence of going in here turn around immediately. read more

These are some photos of how terribly this post office is managed. The amount of problems my family has had because of this stupid post office is ridiculous. Trying to get anything on time is impossible with these idiots. read more

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I have been in this county forever and the amount of mail I'm sure has tripled that comes through this office. On that note, for the amount of postage and packages that come through this office the staff here does great! Rob (i believe that's his name), has been so very helpful Any and every time i have had a question or a need with a package. When he has not been available the postmaster Fred has also been super helpful. They do their best here and do serve us wonderfully. Thank you to them for being there day in and day out through all our guff! They deserve way more credit than we're the general public ever gives. Thank you again! read more

I live in the area and pay for a PO Box here. During the past 18 months, the staff has lost two packages that were confirmed as having been delivered to the PO, via USPS tracking. Doubtful I'll recoup either loss, about $150 total, and dismissive attitude from the staff, including the Postmaster himself. read more

The post office is always a mess and the old hag behind the counter is never willing to help because there is always a long line because she is slow at her job and can't keep up, things need to be changed drastically at that post office read more

I live here in town and have had nothing but good things to say about the staff! With the new trend of Amazon, the packages have tripled over the years, that being said, people need to be patient in getting items and service from the post office. They have tons of mail flooding through the center! So if you are in a hurry, I would suggest you take a visit to the dispensary before going to the Post Office! Also Basia is a very nice, but Firm person at the counter. I seen her put people in there place for blaming the workers when it was actually the customer who caused the error! read more

This post office has some serious issues for one thing I went to get a p.o.box while being on vacation and the person working there told me that he didn't have time the time or space for me to have a p.o box because I don't live here and he's sick of "out of Towners" coming in and getting them but finished it with "no offense to you" wow thanks!! Also when I go to pick up mail now it's literally through across the counter at me and my mother in law and Before she can even say what she's there for he hollers out nothin for you NEXT the people there are beyond rude!! read more

Terrible staff.. Nobody gives a damn there and you'll most likely stand in line forever.. Government agencies are a joke

The Dillon Colorado post office should be closed down! Someone needs to come and do something. Getting mail is a RIGHT not a privilege! I sent over $400 in packages in the past month that NEVER got to their destinations even close to the dates they were estimated but I still didn't get any money back although I had to track and find the deliveries and fill out missing packages requests. I have a home that receives mail in a house-address mail box but my friends are getting "return to sender" mail return regularly. Orders I've placed are being rejected by the Dillon post office and sent back. WTF! Get your act together and act as the business you are! Use fed ex or UPS. Shame on you USPS! read more

A post office that is not committed to service or efficiency. I rarely stand in line for less than 15 minutes and often greater than 30. A very unfriendly staff. read more

This post office is always under staffed. I'm constantly getting my items sent back from there, even though it has clearly been scanned in by someone and clearly has my BOX number on the item. I have even had an item sent to the silverthorne post office vs the dillon one, which makes no sense. Just poor habits all around, the staff has always been kind, I just don't understand why there are so many misfortunes. read more

Lived in Dillon for 20 years and have had the same post office box..no changes. This Summer they sent back three magazines that I paid for in subscriptions and marked them as undeliverable...magazines that easily fit in my mailbox with no explanation whatsoever.This is not acceptable on any level they are magazines not big objects that obstruct .This was not a one time thing...its like ordering something on auto order fro Amazon and them sending it back.....only it's a MAGAZINE!!!! read more

This place is a time warp. Bring a folding chair and probably a 6 pack because you're going to be camping out in line for around an hour to maybe get the package that says it's delivered. read more

This post office is by far the worst post office that I have ever been to in my entire life. I own and live in a property up here that does not receive residential mail service. So I have to have a PO Box. That box is provided for free. However they continuously lock my box out and make me prove that I live here. I've had to do it twice in the last three months. These people are the most inept, incompetent And useless employees that I have ever seen. If they worked in the private sector they would be fired immediately. Every post office Customer, I really have no choice but to use them because they hold my mail for ransom until I go up to the counter and repetitively go through the same process that I've gone through over and over again. It's like they are trying to be the most difficult place in the world. If you have other options use them. This place is a black hole for your mail. They have my box currently locked out right now, And I have two packages waiting for me from Amazon. I just renewed the box about two months ago. And now they are telling me that they want me to renew it again. They are absolutely freaking terrible read more

If I could leave the stars blank, I would. Again, this post office has lost 2 packages that were supposedly delivered to my box. Nope, no packages. My husband went there this morning, can't find them. He has to meet with the post master on Monday. This is the most inept, lazy, illiterate bunch of people I've ever dealt with and I've lived all over this country. They continually lose mail and packages and make lame excuses for it. NO EXCUSE for not doing your job. Plain and simple. If they worked anywhere else the would be fired. read more