This place is a convenient location. They allow 30 minutes of parking for free. Scott is a nice guy, the only issue I've had here that sometimes makes me hesitate coming in.. is a guy named Phil.. he was very kind and smiling with people, maybe he is racist? I walked up as normal asking questions telling him I am new here. He told me that even though my package said delivered... that I needed to wait until the next day because I don't have a QR code. I was very upset, I was adamant about getting my package because it was my only day off. After talking with the mail carrie, I decided to go into the line and let people cut until I could get another employee.. SCOTT!! He helped me RIGHT away, he walked me through it without having to tell him I was new.. he simply told me to look in the mailbox for a yellow slip, and it was that simple. Got my package for work on time. I wasn't going to leave a review but I was in Phil's line today and he completely ignored me and just got my package and when the surgery popped up on the screen of how the service was.. he clicked SATISFIED for me... how bold. This guy is very awkward to me around.. hopefully he changes his attitude to make people feel included. read more

This is hands down the best post office I've ever had to work with. The staff are amazing and they go out of their way to be extremely helpful and friendly. read more

I dont understand the negative reviews here. John and his team do a great job. I have never been there and not observed he and the team being polite and accommodating. The mail isnt perfect. Stuff will get lost and things do happen. This team does a great job, with some difficult circumstances, and I am grateful for their efforts read more

I have had a PO Box at the Breckenridge Post Office for 40 years. I'm not going to renew it. Most of the staff at the Breck post office are friendly, helpful and competent, Mitch in particular. On the other end of the pendulum, you have Phil. I can't recall ever having a conflict with Phil, but he is rude to me every time we interact. He's always abrupt and monosyllabic when dealing with me. Today, after waiting in line for 5 minutes, Phil left his post when I was at the front of the line. He simply walked to the back. I could see his legs behind the shelves while he waited for someone else to serve me. The time before that he peremptorily waved me to the next clerk when it looked like he might have to serve me. Surly is the most accurate word to describe his attitude towards me. My taxes, PO Box fees, and the stamps I buy all contribute to his salary. If he were a tipped employee in the service business, he would starve. read more

Calling me on day of passport appointment to tell me they have no film for passport pic. Told me go get pics at walgreens before and on top of that, told me to bring checkbook all the day of appointment after I left the house. My schedule is tight and they had no courtesy to let me know at least a day before. Who carries checkbooks around?! read more

The service has improved over the past few years. It is obvious they are focusing more on customer service

I would give this post office a negative 5 review if possible. Mailing to a long time friend that has held a PO Box their for over 15 years and they still refuse to deliver to her with her married name! So inconsiderate, not helpful at all and always crappy service! Unfortunately Leslie has to put up with the lousy post master~ She is not the problem he is! read more

are you a particularly salty individual are you rude to your customers do you work for the United States post office yeah but my dear Sir how is the fact that you're shortstaffed any customers problem it's not the fact that you would even mention it is unbecoming of the United States postal worker not complaining about it to your customers.. Open Flavion opportunities out there that will allow you to do such things and say such things to your customers however she supposed to work from goose dryers I suggest you get an attitude adjustment my dear sir read more

Always friendly employees, knowledgeable and helpful. These guys do a fantastic job. John runs a great facility.

God forbid you get a package coming here without a PO Box. You will not get it. Even when I went in and filled out the form to hold a priority package I knew was coming and provided all the info with tracking number and phone number to contact me...never received a call it arrived! Showed up next day to see if it had come and they had already sent it back. What's the point in doing things right when it's just a waste of time.? Thanks. This is why USPS is sinking. Never again... actually give them a -10 star rating. read more

I've had my box for 16 years and this past year the customer service, wait time and cleanliness are much improved. Definitely the best Post Office in Summit County. read more

So very rude. Staff made the entire transactions uncomfortable. Waited for 40 mins for passport help and was amazed at how poorly every interaction I saw was handled. Primarily with Josh. If you have a poor experience please call and report at 303-853-6185. read more

The rude tourists who didn't take time to understand delivery limitations in Breck make waiting in line uncomfortable. As a local, all our mail and deliveries go to this post office, and they are very helpful- nothing ever lost. To the short term visitors, I suggest you take the time to understand before telling us all how important and inconvenienced you are. If you don't like it, go visit somewhere else. read more

Boss asked me to check business P.O. Box, did not expect to need my ID to retrieve a package (Why? Because every P.O. Box I've had personally, I've only ever been asked my name and they hand me the package.) Leslie asks for our yellow slips and says "have your id's ready" at which point I said "I didn't expect to be here so I don't have it on me, is there a chance the photo I have of it on my phone would work?" It would have been very simple and professional to say "No, I'm sorry you have to have the actual ID here" but NOOOOOO, Leslie sighs excessively loud, heavy with disdain, snatches the yellow card up and thrusts it back at me and condescendingly says, "BRING BACK A REAL ID." There was zero reason to speak to me so rudely and disrespectfully. None. If you can't handle answering a simple question, asked nicely, you should not be working with people in any capacity. (I ran back to work, grabbed my ID, came back in 3 minutes tops. As soon as she saw me she avoided me entirely. Feeling a little guilty about your behavior, Leslie? Totally unprofessional and beyond rude. read more

They have really turned things around here. Mitch and the team have made some great changes for the better. They can intercept packages with PO Box numbers, they are knowledgeable, and they seem to care. Nice job and thanks! read more

Terrible customer service, just like everyone else has said. The man working was unbelievably rude. Already feel rushed with one person working and the line is out the door... he also yelled at someone in front of everyone bc he was late for his passport appointment. Unreal. read more

Just one of the angriest, most miserable places on the planet. And they are not competent. We've had our box there for four years, but are now letting it expire since we can get amazon in town now. It's like getting a monkey off our back. read more

This place sucks. Staff are very rude, seems like they absolutely hate their job even though they decided to do it. Not willing to help whatsoever. Package will say it got delivered, you'll go to pick it up, and then they wont give it to you. Seems like if you live in Breck this is the only option which really blows. Staff need to make some life decisions, can't be mad about your job when you signed up for it. Would give negative review if i could. read more

Oh don't get me started. I have stood on that dismal line with a yellow slip only to get to the counter and be told, "Oh, this was a mistake. It's not your package." Or, when I was mailing some books (I had the misfortune to have to interact with Josh) and I asked for the book rate he gave a snarky sneer and said he wasn't supposed to tell me that. Well the who Hell is- Willie the wino begging on the corner? I get mail addressed to names like Tan Ng, Shanda Banarjee, etc. but mail actually addressed to me like thank you cards and sympathy cards are sent back to the sender. Personal vendetta, much? One Sunday before Christmas there was a sign that the post office would be open from noon-three for package pick up. Well I was about 19th on line at 11:35 and Leslie didn't get there until 12:20 and expressed surprise that there was anyone there. Seriously?! read more

This post office blows. Every time I go here they don't have my stuff or they say they'll have it tomorrow. They never show up on time when they tell you they will be open and I've wasted so many times going here for nothing. read more

So, it takes them 2 days from when your package is delivered to them for them to give you the yellow slip to take to the front. If you kindly ask for you package before they get around to the stupid yellow slip, they yell at you and tell you you have to wait a few days until they get to it. The line is always ridiculously long because they'll only have 1 or 2 people helping at the front. The only times they are open is 8-5 and 10-1 saturday, which are the only times you can actually get your package with the slip, so if you get the slip you still can't get your package until they're open. Just a fail. read more

We love our small town post office. Leslie always greets us with a smile, asks how we're doing, and she even knows our box number by heart now! Mike just helped us with our daughter's passport application and provided truly amazing customer service! This is actually why I wanted to come here to write a review on Yelp. He was awesome. The rest of the staff is also very friendly and provides good customer service. I haven't ever had any lost packages or issues of that nature. read more

This post office is the worst I have ever dealt with. The customer service is despicable! They definately DO NOT try their best. In fact their attitude is more like "oh well". I can't stand this place. Can I please give them zero stars! Oh and Josh is horrible. Don't ask this guy for help he will not help you.! read more

Most people do not realize that EVERY post office has a POSTMASTER, the senior USPS official at any given location ... that person also has a boss up-line and so-on. It seems to me, based on the many complaints I have read, that the Breckenridge, CO Postmaster and/or his/her superior needs to receive a LOT of emails from the local folks who are complaining. 10/02/2020 it appears that responsible party is: Colleen M Dalrymple (Postmaster) c.dalrymple@usps.gov 970-547-0347 305 S Ridge St Breckenridge, CO 80424 Or Google "who is postmaster breckenridge colorado?" There is also your US Senator and US House of Reps office which should be able to bring some pressure for positive change. Good luck with that. read more

The reputation of the USPS is known far and wide and nothing that I will say in this brief review should come as a surprise to anyone. I am asking myself even now why I feel even the slightest twinge of surprise after my hellish experiences at this specific branch. However, the consistency of terrible service I have received at the Breckenridge PO has left me shocked and very frustrated. Every time I exit this office I feel as if I should never have entered. I feel as if I have insulted the staff by my very presence there. Each time I approach the counter, I make an effort to present the respect and friendliness with which I, myself, would hope to be greeted. This seems to be utterly lost on each of the staff members I interact with as I repeatedly receive rude, short responses to basic inquiries. This week has included yet another set of unfortunate experiences at this establishment. 48 hours is apparently the amount of time one should expect a package to sit in this location before it will be ready for pick up. This will be no problem for anyone whose mail is unimportant to them. However, if you need to receive your mail in any semblance of a timely fashion, you, my friend, are screwed. Having worked in customer service, I understand the challenges of dealing with the needs of individuals on a daily basis, however, the level of apathy and rudeness that seems to be the standard here coupled with the snail's pace with which the work is accomplished is extremely frustrating. Why the hell did I pay for expedited shipping if my package is just going to collect dust for two days? I look forward to the days when this failing government agency is but a distant memory and companies with adequate standards of customer service and efficiency have taken over. read more

In the absence of home mail delivery, I'm grateful to have this post office which can receive both USPS and ground shipments from FedEx and UPS. If you really think this post office is bad, then you've probably never experienced how how outrageously incompetent the local UPS is. With many shippers not stating how a package will be shipped, this PO will take them all if addressed correctly as so: (Name) 305 S Ridge St., #(PO Box number) Breckenridge, CO 80424 read more

If you live in Breckenridge than you know this is the worst post office in the country probably. Its terrible. the lines are always long and if you go on vacation they take your mail out of your box and send it back to each individual sender so you will never know what mail you missed, including bills or checks. why would they go to that much trouble to make peoples lives miserable. plus the staff looks like they hate it there. please email and bill pay, kill off the postal service once and for all. read more

Absolutely awful customer service. If it was possible to give less than one star or take my business elsewhere I most certainly would. Unfortunately it's government post office and they know you have no other option. They are rude and entirely unhelpful. Sincerely wish USPO would go out of business because they are simply awful to deal with. read more

As a local and a retail business owner I have to say that since I have lived here (5 plus yrs) it has been a nightmare... This PO has had 5 post masters, none of which have improved the service in my time. This PO has lost, broken, or sent back mail to sender even when the address was completely correct. I am out over 1000 + bucks. I go to UPS now no matter how much extra it cost! Many of the locals tell me they go to Frisco to send their mail even if it is much further. Avoid it if you can. read more

So they turned over staff, but they have left Josh in place as supervisor and poof mail disappears again. I went to the motor vehicle registration and they said that 3 people had been there ahead of me this afternoon because they hadn't gotten the stickers for their license plates. The new guys are friendly and efficient. Josh remains surly and scary. How can you allow someone like that to remain in a public service position. read more

19 years of consistently terrible and in efficient service. Will it ever change? Doubtful

If you move to Breck and live in a family home expect to have all you mail returned to sender. Post office requires box holder to come in person with ID during COVID-19. Nothing can be done online either. We've lost 2 months worth of legal documents and financials. Spoke in person to manager who assured me my name was added to the box - 1 month later our mail continues to go missing. Horrible customer service. Rude to speak with as well - laugh at your situation. read more

I just moved to Breckenridge and have been to the post office 3 times over the last week. Each time, whether it was to get a P.O. Box or mail a package, the people who helped me were incredibly nice, patiently explained what I needed to do, and went above and beyond to save me money on what I did not realize were services I did not need. I really appreciated their help and look forward to seeing them in the future. read more

You have no choice and boy do they know it. Rudest "customer service" they can get away with. You will be treated like a bother the entire visit. read more

Most of these 1 star reviews are out of control of the staff. I have had the same P.O. Box for 10 years and have had great service . I love the few that work the counter and find them all to be pleasant and helpful. read more

There is nothing to compare to the incompetence and rudeness one experiences at the Breckenridge Post Office. We've dealt with them for 20 years and they cannot figure out how to implement their own change of address form. Now, they are using the virus as an excuse for not processing forms that are mailed TO them FROM their own post office. They cannot even be courteous about their pitiful lack of service. read more

I go into the post office to get a package that said it was delivered. I have had packages delivered to my roommates P.O. Box before and then all the sudden they're telling me I can't do that anymore. The guy working there is talking to me like I'm an idiot as if I should know that you can't do that. When they have done it before for me. I'm a server so I deal with dumb questions all day but I would never talk to someone they way they talked to me. Learn how to have better customer service!!! read more

I had gone to the P. Office 4/3/2020 to inquire on a letter sent on 3/26/2020 was sent certified mail and should have arrived the next day in Golden. I have been tracking it for over a week and say's it is still not delivered. I asked the worker what was going on with the letter and inquired where it was? He took the form to the back and told me someone was looking it us and to step away from the front. (rudely if I might add)!! He came back with the form gave it back and said they did not know where it was the letter was? I replied why did I send it certified mail? Hi rudely told me I needed to call Golden and I asked for the phone # he said he did not have it. BS. The Breckenridge PO has the most rude employee's I have ever dealt with and this is nothing new it has been going on for years. The post master needs to get some new blood in that office!! I will go to Frisco before setting foot back in that place!!! There is no rating for this office except --000 they are in the red zone. read more

lets just say this post office sucks!!!!!!! i ordered a christmas present from pac sun and was shipped fexex, to the local post office. which they said went out for delivery and 'had the wrong address on it' so it never got delivered. which it had the correct address. so the post office sent it back to fed ex which was in kanas. so i finally get ahold of fedex and pac sun, come to find out now the gift is no longer available. f****k y***u. maybe you should get some responsible adults to work. read more

Josh at the Breckenridge post office is the best and people need to be more kind and patient with their attitudes