I popped in here after dropping off my friend at LAX. Of COURSE her suitcase was not meeting the…read more40lb domestic limit United enforces, so I was mailing the extra 11lbs to her PA hotel. There was a line when I entered, but all seemed calm, not stressful, or people sighing heavily, shifting their legs and feet impatiently, and I soon found out why.... One clerk motioned a group over for passport help. The customer recognized him from the 2nd floor passport office and asked if it was slow up there, so they brought him down. No, no, he answered, someone didn't show up for the windows so he came down to help. As he was telling her this, and managing her docs, he put a pile of mail down for the next person in line to grab and go. Then another postal worker arrived to open, but as she did, she motioned to the man in front of me, about 3 from the front, and set a pile of mail down. He went and picked it up and left. Seems these workers KNOW their regulars and multitask to give them their accumulated mail to keep the line moving - BRILLIANT! My overall wait time + service time was about 10 mins then I was out the door. I was able to compare the price for my friend's domestic delivery to PA vs the cost of sending it to her home in France. $43 compared to $113 - domestically for the win! I appreciate the efficiency of this office and that they recognize their regulars. If I ever need to do this type of forwarding items for a friend again, I will definitely return to this branch. Cheers! "CC"

I got to give credit where credit is due. Yvette hooks me up everytiime I come in here. I yell…read more"dear Evette" she opens the door and hand me a package. Check out the picture I have of her!!!

No one was inside. It was clean. Customer service was great, no complaints . I never have to go in…read morethe post office and all I hear are horror stories so I was shocked that I had such a wonderful experience

Ayesha was behind the counter today (one of only two customer service postal worker BTW.) She was…read morepolite and knowledgeable about what I needed and pointed me in the right direction. I filled out the paperwork and got in line. It was our turn and she was personable and pleasant as she helped us with what we needed to get done. She was amazing. Keep it up girl, we need people like you. We will definitely be back to this post office when we are in the area.

The five stars are for postal clerk Shay, who saved the day! Shay was polite and provided detailed…read moreinformation about the service I was requesting--professional all around. Staff like her should be promoted so she can assist with training the others (see below). As for the other two postal clerks working the same shift (whose names I wish I'd noted--one may have been "Clerk 29"), they get **ZERO** stars. They were rude and snapped at me when I explained that the USPS online system indicated that postal staff would print the required form at the post office if I couldn't print it myself (not sure why a printout is required anyway given that my information was in the USPS online system, but that's a rant for another time). They also snapped at me because one of the documents I was presenting was not acceptable. The overall interaction felt hostile, like they were looking for a fight rather than helping a customer. I have empathy for employees who are tired and ready to clock out. But when this kind of behavior happens, it creates an unsafe environment for everyone. After working several government-level jobs, I also know that many employees stay in roles they don't enjoy because it's hard to leave (limited alternatives), and/or because union protections can make it difficult to hold people accountable--even when performance is not at the level it should be. And now, after reading some of the other reviews about this specific post office, I guess I'll be worrying about my mail getting stolen! :D The above interactions took place on Tuesday, June 9, 2026 between 4-5pm.

I had a prepaid return label for priority mail that was printed in July and they refused to accept…read morethe return. The clerk wouldn't even scan it and refused to take it with a smirk on her face, saying she would only accept a label printed the same day. I've never heard of such a thing. This was not a regular prepaid Click-N-Ship label. It was a merchant-issued USPS Priority Mail Return label. I immediately took it to a different post office and they accepted the return with no questions and issues. I don't understand why the clerk refused to even scan it. Boo. Do better.

The service was excellent! Alicia Howard was also very helpful and gave genuinely helpful service!read more

A simple print job was complicated and I was overcharged. I needed to print two documents; one was…read morea 31 page workbook for class, and the other was a two page document. I asked if I can print from their desktops, and I was told printing can only be done on the printer behind the counter. I told the rep twice that the 31 page document needs to be printed on front and back, and she proceeds to print it out on one sheet, and then said "that option is not available" after the job was halfway done. She then charged me for 31 pages when that's not what was requested (it was supposed to be 15-16). My goal was to have it like a workbook like it was intended, and now I can't even staple it together cause it's twice the size and too thick. The other document was two pages and she only printed one page and said my USB only has one sheet. I was confused since I knew it was two pages, but she insisted that there's only one page on the document. I get home and lo and behold, it's a two paged document as I thought. I like that this place is local, but I find that it's always some type of complication whenever I come here.

This post office is ridiculous. One teller and 15 people in line. And why don't they have chairs…read morefor the elderly people, and the sick people. They have to stand up for an hour to get a stamp smh ‍. A elderly woman was waiting so long that when she was leaving she fell on the floor. Y'all need to get it together

I made a passport appointment for 10:00 a.m. and arrived 10 minutes early, as instructed on the…read morewebsite. The clerk never showed up for work and didn't even bother to call in. According to her coworkers, they weren't able to get in touch with her. This was extremely unprofessional and a complete waste of my time.

If you advertise that you close at 1:30pm for lunch, then the doors should still be open to drop…read moreoff a package at 1:20pm. This goes for closing at 5pm... the doors should still be open by 4:20pm. Tried dropping off another package by the time they should've been open for 20 minutes after lunch and the door were still closed

Just plain rude whenever I come. The young AA girl with the curly hair ponytail. Clerk 4 is what's…read moreon the tracking receipt. Just scan my packages and stop complaining about doing it. Telling me all of her customers use a scan form! Well I don't know how to use a scan form! Just do your job!

Parking area is ok. I wouldn't try to find parking during busy business hours though. This location…read moreis very well kept. I didn't deal with any team member personally because I came during self serving hours.

Not only is this place never open, They don't even allow you…read moreto put your mail in the box when they're closed! WHAT THE FUCK! I've only seen this in THIS minority neighborhood As if Latinos and blacks have no business to do! We can't even be trusted to put mail in a fucking box if no one is looking! Fuck this country

This review was originally posted on July 29, 2024 for THIS LOCATION (FOX HILLS) but somehow posted…read moreto the Westchester location. I just want to be clear in noting that the rude postal worker I encountered was at this location that was once Boys Market back in the day. IYKYK. Previous review: Wow, What an ugly world of people we've become, so full of anger and unhappiness. I just pulled up to drop some envelopes in the mailbox. The post office was closed but an employee was taking mail from the box outside of the post office. When I tried to hand him my envelopes he refused to take them and told me to drive the to the corner mailbox on the street. It was as simple as reaching his hand out and taking them but instead he turned his back on me. Date: July 29, 2024 @ 6:30PM. You must have a very unhappy life, sir.

Horrible costumer service ! Only one attendend and not willing to assist in good spirit . A day…read morebefore my nephew bouth me 80 stamps that didn't had flowers or nature , by mistake . I just went there today to buy more stamps and ask for please i think her name was Kayla , Layla ? However. Today is Thursday, October 13th , 1:15pm. She is the only one working there . There stamps are for business purpose and she kept saying no with a cold heart . Don't go to this Post Office . I was a client . The stamps are new from yesterday. What kind of customer service is that ?

Horrible and the worse customer service I have every experienced. Fees are extremely high and they…read moreare lazy. Do not do business with this place. I'm surprised because they have always provided exceptional customer service in the past. Please fire this staff immediately.

Always love to support local black owner businesses, but c'mon with the credit card surcharges! I…read morepaid an extra $2 just to use my card on a $30 purchase. Wow. Just lost one.

No line and easy to drop off USPS and UPS packages. Parking was nonexistent out front.read more

It's now been a week and my package still hasn't been received by usps. If you call and ask them…read morethey have no answers for you. This is like a black hole. There's no guaranteed the package will be dropped off to usps.