During our visit to the post office today, we observed an interaction that raised some serious…read moreconcerns. Andy, a staff member, was yelling, discourteous, and unprofessional towards a customer. Unbeknownst to him, a USPS mediator was in line behind the lady and intervened without de-escalation in Andy's rude behavior. It is disheartening to witness anyone being treated poorly. I want to express my appreciation for the other patrons in the post office who voiced their support for the woman and her young daughters. Andy's behavior was unacceptable. I gave the full video of the interaction to the lady who was being criticized. Post Office: Address: 6400 Iron Bridge Road, North Chesterfield, VA 23234

Chester post office . Well I think they are trying to improve. I have been in and been treated…read morepoorly by the clerk (a man) and then I've been in and had great customer service. This time it was 9:00 am and no one was in line ... wow that's a first. The clerk was friendly and welcoming. I complimented her on how well stocked the front was. Neat and organized. She expressed how she does this every morning she works. All your postal needs were there. Different size packing boxes and envelopes, cards, priority mail flat rate boxes and envelopes. A variety of stamps for all of us who still Send Mail. Yes I grabbed some. I was a happy customer when I left. Thank you Chester Post Office for all your hard work at delivering our mail.

Very friendly and helpful staff. Line moved very quickly. Location is goon. Plenty of parking.read more

Put an intercept on a package and they ignored it so my mother's scammer won and my mom now is left…read morewithout money fight her cancer without hope

I only have good things to say about Tony the Manager, and Brian his assistant. They are so good at…read morewhat they do, very professionals and kind. One day i have an episode were my sugar dropped and they rushed to find me a chair and gave a bunch of chocolates. So happy they are there. I have been their customer for several years now.

Very friendly staff who I feel like went the extra mile with assisting me as this was my first time…read moreat this location. I was in and out and was greeted when I walked in the door from the time I left. I was able to get my transactions completed in just a couple of minutes I would definitely continue to go back and use this location again.

I was waiting for assistance on the phone due to a package tracking issue, I got put on hold for 25…read moremins and was hung up on, terrible customer service.

Ive Been Missing Mail.almost 1-1/2 they claim i should have recieved it ..when I didnt.... Im…read moregetting my Packages .... But All My Mail...Credits Card,,, Food Benifits card ,,,Medicaid N Medicare ,,,Renewal Letters Im Not recieving.... Please Help..

Fast and friendly service! Holly was awesome and I was in and out in about 5 minutes and so…read morefriendly and helpful.

I wish I could put zero stars. FedEx is the absolute worst. They lost my package over a week ago…read moreand the only response I get is through some automated email and anyone you get on the phone doesn't speak English.

OK, OK, I know what you are thinking. You imagine that I have stepped into a parallel universe…read morewhere a DMV office gets a 5-star rating, but here we are. Relocating to RVA, there is so much that is new and different. What isn't different is the reputation that any DMV has in terms of a 'Ugh, I have to give up a day to visit the DMV' feeling. I made an appointment about 3 weeks out, and you would think in that time that I would have done a better job of gathering the necessary documents... sigh. I got to the office about 15 minutes early, scanned the QR code on the door, and as I walked in, they were calling my number. The DMV employee was incredibly patient with my obvious stupidity that day. I had everything but the document for proof of residency. She directed me to a local Staples to print out a copy of something I could use, and directed me to come back to her station and not wait in line. Once I got back it took about 20 to 30 minutes to get everything situated. I can tell you without a doubt that if I had done something like that in my previous state, I would have been directed to a spot in their office that resembles the waiting room in 'Beetlejuice'. Kind and patient people get a total thumbs-up from me!

Staff was ok, I wish they tell exactly what to bring for road test and to let us know we need to…read moremake. appointment for road test!

My wife and I went to the UPS store to have passport photos taken. Sheena was the person who…read morehelped us, made the photos, etc. She was very friendly and made the whole process quick and pleasant and easy. My wife mails regularly at this store and the packages go out very quickly. My daughter has a mailbox in this store and has been using UPS for several years, very happily. The people who work in this store are friendly and effective. They know what they are doing and the mail we send there gets delivered quicker than from the USPS.

The woman behind the counter was so rude. There were 3 people in the store. She roughly directed us…read moreto use the self-help kiosk. I went over to use it and the computer asked "does your item fit in the plastic bag?" It didn't, so it directed me to go back to her. She then rudely demanded that I hand over the items and didn't look at me the entire time. She treated me like I was an interruption of her day rather than the purpose for her to be there. This chick doesn't seem to realize that she has all the control here. Nobody moves until she gets to them. The ball is all in her court, and she's treating us like we're the problem. I get that some people have issues, but don't take it out on other people. The UPS Store is ALWAYS like this. It doesn't matter which one I go to. I suspect it has something to do with the work culture at UPS. When I have a choice to go elsewhere, I do.

UPS customer service was absolutely terrible. They lost my package and then spent an entire month…read moregiving me the runaround instead of actually helping me find it. Every time I called, I got a different answer and no real updates. Even the supervisor was completely unhelpful and acted like they didn't care at all. I understand mistakes happen, but the lack of accountability and customer support was beyond frustrating. A month later and still no resolution. I expected way better from a company this big. Extremely disappointed.

Mailed vital documents in july to passport office in sterling Va. tracking says it got to Richmond…read moreVa facility on July 9th after that my documents go dark no one at UPS can tell me anything except file a claim and because I didn't get any notification that the mail was not delivered I missed my window on my passport application, lost my money on Travel, and have no idea who or where my documents with all my information are ! No one will take responsibility not the UPS store Not Customer Service, I have all the tracking information receipts and yet it's not to be found! I paid extra and used UPS due to the sensitive information in the documents ! If anyone has any help to offer I would appreciate it! Covid came could not complete passport application, now they requested new documents I sent them they are lost I'm out about 600.00 and no passport! No documents and no one at UPS gives a

ZERO Stars!!! These thieves stole my shoes! They lied and said the package was delivered. Just…read moreMINUTES later (Approximately 4) , I walked onto my empty porch to NO shoes. Worried that someone had stolen the package, I quickly turned to the confirmation of delivery photo, which was a photo of an EMPTY UPS truck! No shoes, no door, no porch, just an empty truck! (See photos below!) Someone needs to be fired, PUBLICLY, so that future clients can feel safe about trusting UPS!

UPS service has gone from okay to horrible. They absolutely WILL NOT answer the phone to help a…read morecustomer. We have ordered a fire ring twice through Amazon and both times our item has gone missing. I cannot get help finding my package. This is absolutely maddening. If I can help it I will not use UPS ever again!!!