I only have good things to say about Tony the Manager, and Brian his assistant. They are so good at…read morewhat they do, very professionals and kind. One day i have an episode were my sugar dropped and they rushed to find me a chair and gave a bunch of chocolates. So happy they are there. I have been their customer for several years now.

Very friendly staff who I feel like went the extra mile with assisting me as this was my first time…read moreat this location. I was in and out and was greeted when I walked in the door from the time I left. I was able to get my transactions completed in just a couple of minutes I would definitely continue to go back and use this location again.

UPS customer service was absolutely terrible. They lost my package and then spent an entire month…read moregiving me the runaround instead of actually helping me find it. Every time I called, I got a different answer and no real updates. Even the supervisor was completely unhelpful and acted like they didn't care at all. I understand mistakes happen, but the lack of accountability and customer support was beyond frustrating. A month later and still no resolution. I expected way better from a company this big. Extremely disappointed.

Mailed vital documents in july to passport office in sterling Va. tracking says it got to Richmond…read moreVa facility on July 9th after that my documents go dark no one at UPS can tell me anything except file a claim and because I didn't get any notification that the mail was not delivered I missed my window on my passport application, lost my money on Travel, and have no idea who or where my documents with all my information are ! No one will take responsibility not the UPS store Not Customer Service, I have all the tracking information receipts and yet it's not to be found! I paid extra and used UPS due to the sensitive information in the documents ! If anyone has any help to offer I would appreciate it! Covid came could not complete passport application, now they requested new documents I sent them they are lost I'm out about 600.00 and no passport! No documents and no one at UPS gives a

ZERO Stars!!! These thieves stole my shoes! They lied and said the package was delivered. Just…read moreMINUTES later (Approximately 4) , I walked onto my empty porch to NO shoes. Worried that someone had stolen the package, I quickly turned to the confirmation of delivery photo, which was a photo of an EMPTY UPS truck! No shoes, no door, no porch, just an empty truck! (See photos below!) Someone needs to be fired, PUBLICLY, so that future clients can feel safe about trusting UPS!

UPS service has gone from okay to horrible. They absolutely WILL NOT answer the phone to help a…read morecustomer. We have ordered a fire ring twice through Amazon and both times our item has gone missing. I cannot get help finding my package. This is absolutely maddening. If I can help it I will not use UPS ever again!!!

I normally come to this location from time to time. Anyway, tonight I had to do a review about this…read morelocation. So I walk in the store there were absolutely no customers. Go to the counter and I speak this little no good unprofessional employee. He never says a word. I pull up my scan code. I hand him my package. Then he hands me the receipt I say thank you again he says absolutely nothing. A damn MUTE! Really you're working with the public and that's how you treat customers. Does anyone want to do their jobs anymore. There's absolutely no reason why you shouldn't be greeting your customers when they walk in to your business. Hello, Have a great Evening it's that simple. Unprofessional at its finest. And the other employee was standing playing on his cell. So they get paid for what?? Smh

Overcharged by over $200!!! After shipping a 19.4lb box…read more(24x24x16) with a $10k declared value which typically ships for $156.64 per UPS.com I was charged $371.61 by this store. Per UPS Store Customer Satisfaction, each UPS store can set their own price for insurance which is apparently much higher than standard UPS rates. Buyer beware! I called The UPS Store at 12220 Chattanooga Plaza, Midlothian, VA 23112 and they would charge $223.11, so still over $150 less than this store. All of this would have been fine except for the insistence (incorrectly) of the regular employee, the manager, and (supposedly the store owner via phone) all said "that is the same price you'll get at any UPS". Which is NOT ACCURATE AT ALL. The Manager was short with me and cut me off several times. No one was able to explain the dramatic difference in price. Only that they charge $4 for every $100 of declared value. Which adds up to more than my total ($10,000/$100*$4=$400 for insurance) but package was $329.75 for just the insurance per UPS Customer Service. So really THIS UPS Store charge $3.2975/$100 of insured value compared to ±$1.8125/$100 value at the Chattanooga Plaza location. Lastly, when I asked repeatedly for the store owner, I got more lip and was told to leave before the police were called. I didn't raise my voice. I didn't curse. I didn't use anything resembling foul language. But I was cut off and treated like I was trying to scam them or something. Well I certainly won't be using this UPS Store any time soon. Photos of receipts available upon request.

My wife and I went to the UPS store to have passport photos taken. Sheena was the person who…read morehelped us, made the photos, etc. She was very friendly and made the whole process quick and pleasant and easy. My wife mails regularly at this store and the packages go out very quickly. My daughter has a mailbox in this store and has been using UPS for several years, very happily. The people who work in this store are friendly and effective. They know what they are doing and the mail we send there gets delivered quicker than from the USPS.

The woman behind the counter was so rude. There were 3 people in the store. She roughly directed us…read moreto use the self-help kiosk. I went over to use it and the computer asked "does your item fit in the plastic bag?" It didn't, so it directed me to go back to her. She then rudely demanded that I hand over the items and didn't look at me the entire time. She treated me like I was an interruption of her day rather than the purpose for her to be there. This chick doesn't seem to realize that she has all the control here. Nobody moves until she gets to them. The ball is all in her court, and she's treating us like we're the problem. I get that some people have issues, but don't take it out on other people. The UPS Store is ALWAYS like this. It doesn't matter which one I go to. I suspect it has something to do with the work culture at UPS. When I have a choice to go elsewhere, I do.

I got a great deal on some living room furniture from Craigslist, but how to get it home? Easy!…read more Call JRC Logistics. They could not have been more accommodating with regard to scheduling. (I had to coordinate with the sellers.) The furniture was solidly built and heavy to move, but they used the proper equipment, manpower, and care to see my things were delivered safely and without a scratch. The family I purchased from was worried about possible damage from a truck backing onto their lawn. No problem there either. The team from JRC was extremely respectful of the seller's property and landscaping. JRC played it safe and parked on the city street.

I needed a couple of pieces of furniture moved into storage. After they asked for pictures of what…read moreI needed moved, I never heard back from them...

If I could give them a zero I would. They lost a 10' package and told me that it was delivered and…read moreit was not. I called customer service and they said that it would take up to one week to find the package. Crickets. I called back and was told that they were looking - I am confident that Estes lost the package. They suck.

I ordered 48"inch bathroom vanity from Vanity Art (NY) a 3rd party on Amazon web page and they use…read moreEstes Express for their shipping needs (since it's a 3rd party)Vanity Art paid a "residential delivery fee to Estes express to deliver vanity to my address.Estes arrived @ my address and was unloading without signature or inspection of $1,400 Vanity and dropping it on road side/drainage culvert.The very end of my gravel driveway - where gravel meet road (state road property!!) was Estes drivers idea of home/residential delivery! Estes explanation of drop was - we don't deliver to residential with gravel driveways-item must be dropped at street.This shipping company has been in business for 90+ years and apparently they are unaware of a "all terrain pallet jack" for delivery to driveways with gravel.Estes had a litany of excuses why they could not deliver to my property (beyond drainage cuvert)- - no piggie back,no co driver,no smaller trucks,no pallet jack that can navigate gravel,no driver cannot back truck up into driveway making a 5 point turn etc....The delivery of 4'ft bathroom vanity was overwhelmingly vexing of a challenge for this 90 yr old freight company.Finally making a last ditch polite phone call to Richmond based office and sharing the pro#( acronym for professional:Not!) the employee asked me to get a truck/or did I have a truck to come and pick it up --- and this is a want to be residential shipping company?