Going to the DMV sucks. As humans, this is one of those unavoidable civic chores. (I don't make the…read morerules. If I did, mosquito pest control would no longer exist, and anyone who overhears half a fact and starts performing expertise would be assigned a tiny "Incorrect" hat.) Anyway, these folks are here to do their job, which is handling the paperwork we don't want to deal with. Do your part. Make an appointment if you can. If you don't, your wait time will increase. If you're in a rush, you're doomed and that's not the DMV's fault. Checked in. Got into the speedy lane because I made an appointment. The woman at that station was strictly business and fast (bless her). When my number was called, the next clerk handled everything else quickly and cleanly. In and out in 25 minutes. It was packed, but the screens were moving, the speaker was calling numbers, and the whole place was in motion. Great job, DMV 610 JW Drive. Your team had everything under control and ran it efficiently.

One of my worst experiences ever!!! I wasn't prepared to spend my whole day there. I arrive at a…read morecrowded office and mumbled number announcements, and if you're not paying attention to the numbers on the board, it's easy to miss your number being called, so don't turn away from the board! As it began to get close to Closing Time, the services sped up, so that the workers could hurry and get off work. They even JOKED about how they were ready to leave, and they laughed as if they were comedians in there...they even started announcing the numbers verbally to speed up the process...someone should have been doing that the whole time. And when I did finally get to the desk, the first thing my person said was that she "was ready to go home" (another laugh with her co-workers), and after 3.5 hours, I was able to leave WITHOUT what I went there for! Totally disappointing...I left, went outside, disgusted and smoked to calm myself down, only to see the guy who was waiting beside me come out DISAPPOINTED AND UNSATISFIED, as well, with the same result..."Come back tomorrow". Awful, Awful Service!!! I'll be going back tomorrow, but at 4:20pm, when the servicing is faster!!! Then, hopefully, it'll be another 10 years before they see me again!

I didn't have to go there to realize that this place is not one that I want to go to get my things…read morein order. I called just to ask a simple question, trying to get my car registered and tag renewed. I was on hold for 30 minutes. I guess I need to keep looking. Worst part is that the place closes at 4pm. You can't answer phones and your wait time is atrocious? Then what could you possibly be doing? Oh, I know... waiting for that 4PM clock out. smh.

The DMV staff was okay, but the building smelled strongly of marijuana when we arrived. This was…read moreunprofessional and concerning for a government office.

After 31 years as a Georgia resident and with mixed emotions......I'm officially a Virginian!!!…read moreThis morning Carol and I visited the Virginia DMV where I received a Virginia Drives License, switch over the Jeep's title, got new auto plates plus scheduled an appointment with our local mechanic for Friday to have the Jeep inspected. Great one stop experience. Staff members were professional and helpful.

AMAZING DMV EXPERIENCE…read more Leaving the Central Richmond DMV in record time; I cannot believe how easy and/or breezy that was! " No appointment line" to get a number was about 3 people deep, took a few minutes wait to talk to a friendly & efficient rep and get a number. Barely sat down before my number was called and I was helped at the first window by a total sweetheart who instantly registered and delivered my new EZ Pass transponder. Very impressed, probably not going to any other DMV now that I know about this one .

It's the only DMV on this side of town. As with all DMVs they are slow. HOWEVER it also depends on…read morewhat you are coming for. My best advice is Tuesday or Wednesday middle day. At least this location makes it fun with their decor and music choice. It's clean and most clerks are helpful.

This location purposely does not provide full information to make things more convoluted. If you're…read morehere to get a real id know that you can pay to have a marriage or birth certificate (if you were married or born in Va) printed at the time of visit. Most but not all employees are not polite. It was an extremely poor experience all around and quite sad.

Did not have to wait too long filled out a few forms to get a new drivers license on Quioccasin Roadread more

My visit this week was extremely efficient and has probably spoiled me for future DMV visits. It…read morewas time to renew my license so I opted to upgrade to the Real ID. I prepared in advance by compiling the required documents, applying online, and scheduling an appointment. There was no one in line to check in on Monday at 3 pm so my documents were reviewed and I was given a number within a minute or so. They called the number out before I could even sit down to wait. I was then informed I was directed to the wrong desk, so that person put my number back in the system and before I could sit down yet again, a different desk number was called out for me. The guy who helped me was pleasant and we engaged in some small talk during the process, which I think is again a first for me at the DMV. I completed the eye test successfully, had my picture taken, paid the fee, and was on my merry way. This all took place within the span of 15 minutes. Enter from the building front center, exit through the side door. So easy.

I went to the Ashland DMV this morning to renew my driver's license, which required testing. This…read moreis the first DMV I have been in since moving back to Hanover from Northern Virginia. I can HONESTLY say I have never seen this level of organization or friendliness in a DMV before! Didn't get my assisting employee's name, but I did tell her of my observations and gratitude. MAJOR KUDOS all around to the lady who herded us in and to the lady who helped me. In and out in 15 minutes!

I've lived in a lot of different places and this has been the worst DMV experience all 3 times I've…read morehad to visit. The person at the front desk is rude and not at all helpful. The people who are there to provide a service act as though you're a total inconvenience for being there. Unbelievably frustrating to deal with this branch of the VA DMV. Find a different branch because this one is absolutely worthless.

Made an appointment and started my paperwork online, so it was super easy and quite quick. Just…read morecome prepared--everything that you need is listed on the DMV website. The staff were very friendly and helpful. I was in and out in ten minutes.

I was really shocked to find that there was a DMV very close to my house. And shockingly...both…read moreexperiences that I've had with this specific locations have been positive. After I gotten married, I had to get a new license reflecting our new address and married name. I'm one of those people that read online of the required documents needed for changing the name and prefill any paperwork before going to the DMV, aka overly prepared. I got there around 7:30 AM, and people started lining up about 5 mins before the doors opened up at 8. I am not being dramatic, but I literally went in, told them what I was there for, sat for not even 2 mins, got called up, showed/gave them my paperwork, took a new picture, paid, and left by 8:15 AM....IN THE SAME DAY! I was close to buying a lottery ticket because I thought I was really lucky that day- haha. 2x time I came here, was when I had to renew my license this year (2017). I couldn't renew it online because of my glasses restriction, so I had to come in, bring paperwork, etc etc. Of course, thinking on my first experience, there's NO way that I was going to have the same luck happen again. NOPE, I came to the DMV closer to 8, was the second person in line, doors opened around 7:57 AM, told them I only needed to renew my license, sat down and filled out another form, got called up (WHILE finishing up my form), did my eye exam test, took my new pic, paid (given receipt and temporary license paper), and left by 8:10 AM. I am so serious, about the timing. Please keep in mind that it only involved 1) having my name changed and reflect on my license, and 2) renewing my license. I am not sure how long it'll take to do any other DMV related situations, but this is the place to come to renew/update/correct your documentations/permit/license. I can't believe I had actually had a great experience 2x at a DMV.

Took my son for his road test, found out we need a bill w his address on it (um, he's 16) but going…read morehome to see what we can scrounge up and are headed back later this afternoon. Wish us luck !! LATER THAT DAY: well the positivity didn't last long. An hour and 38 minutes after arriving on time for my son's road test, we left empty-handed. I'm just seriously so drained by this DMV experience I can barely bring myself to recount the details. Lemme cut & paste a text I sent in real time: Went to dmv @ 10 this morning for his road test w the effing STACK of docs we were told about. They looked thru & said they needed a bill in his name. Ok he's 16. Anyway we signed him up for the 3 o'clock slot. Got back here at 3 o'clock waited 30 minutes for them to start inventing new requirements. Unfortunately in the docs I included an almost random old letter from the county and this letter brought everything to a hault because it says, as a home ed student, he needs to take the online course, which he DID take, and one of the documents I am including is the certificate of completion. Now, we are in circular logic hell. They have us waiting AGAIN. Its been over ninety minutes since we came back for his appointment. Cant leave cuz the agent disappeared w all our docs. This is dumb.

Most pleasant DMV experience you can have. Each clerk is helpful (6 +) & each can handle any DMV…read more process EXCEPT issue licenses. I arrived at 3:40pm and out by 3:50pm (they close at 4pm). Just about 7 minutes from town of Ashland.

They never answer phones always waiting on other customers. Can not renew on line says I must call…read morebeen trying for 2 weeks and plates expire 7/1. Worst of the worst i have ever had to deal with