I went to the Ashland DMV this morning to renew my driver's license, which required testing. This…read moreis the first DMV I have been in since moving back to Hanover from Northern Virginia. I can HONESTLY say I have never seen this level of organization or friendliness in a DMV before! Didn't get my assisting employee's name, but I did tell her of my observations and gratitude. MAJOR KUDOS all around to the lady who herded us in and to the lady who helped me. In and out in 15 minutes!

I've lived in a lot of different places and this has been the worst DMV experience all 3 times I've…read morehad to visit. The person at the front desk is rude and not at all helpful. The people who are there to provide a service act as though you're a total inconvenience for being there. Unbelievably frustrating to deal with this branch of the VA DMV. Find a different branch because this one is absolutely worthless.

After 31 years as a Georgia resident and with mixed emotions......I'm officially a Virginian!!!…read moreThis morning Carol and I visited the Virginia DMV where I received a Virginia Drives License, switch over the Jeep's title, got new auto plates plus scheduled an appointment with our local mechanic for Friday to have the Jeep inspected. Great one stop experience. Staff members were professional and helpful.

AMAZING DMV EXPERIENCE…read more Leaving the Central Richmond DMV in record time; I cannot believe how easy and/or breezy that was! " No appointment line" to get a number was about 3 people deep, took a few minutes wait to talk to a friendly & efficient rep and get a number. Barely sat down before my number was called and I was helped at the first window by a total sweetheart who instantly registered and delivered my new EZ Pass transponder. Very impressed, probably not going to any other DMV now that I know about this one .

Did not have to wait too long filled out a few forms to get a new drivers license on Quioccasin Roadread more

My visit this week was extremely efficient and has probably spoiled me for future DMV visits. It…read morewas time to renew my license so I opted to upgrade to the Real ID. I prepared in advance by compiling the required documents, applying online, and scheduling an appointment. There was no one in line to check in on Monday at 3 pm so my documents were reviewed and I was given a number within a minute or so. They called the number out before I could even sit down to wait. I was then informed I was directed to the wrong desk, so that person put my number back in the system and before I could sit down yet again, a different desk number was called out for me. The guy who helped me was pleasant and we engaged in some small talk during the process, which I think is again a first for me at the DMV. I completed the eye test successfully, had my picture taken, paid the fee, and was on my merry way. This all took place within the span of 15 minutes. Enter from the building front center, exit through the side door. So easy.

Most pleasant DMV experience you can have. Each clerk is helpful (6 +) & each can handle any DMV…read more process EXCEPT issue licenses. I arrived at 3:40pm and out by 3:50pm (they close at 4pm). Just about 7 minutes from town of Ashland.

They never answer phones always waiting on other customers. Can not renew on line says I must call…read morebeen trying for 2 weeks and plates expire 7/1. Worst of the worst i have ever had to deal with

It's the only DMV on this side of town. As with all DMVs they are slow. HOWEVER it also depends on…read morewhat you are coming for. My best advice is Tuesday or Wednesday middle day. At least this location makes it fun with their decor and music choice. It's clean and most clerks are helpful.

This location purposely does not provide full information to make things more convoluted. If you're…read morehere to get a real id know that you can pay to have a marriage or birth certificate (if you were married or born in Va) printed at the time of visit. Most but not all employees are not polite. It was an extremely poor experience all around and quite sad.

Going to the DMV sucks. As humans, this is one of those unavoidable civic chores. (I don't make the…read morerules. If I did, mosquito pest control would no longer exist, and anyone who overhears half a fact and starts performing expertise would be assigned a tiny "Incorrect" hat.) Anyway, these folks are here to do their job, which is handling the paperwork we don't want to deal with. Do your part. Make an appointment if you can. If you don't, your wait time will increase. If you're in a rush, you're doomed and that's not the DMV's fault. Checked in. Got into the speedy lane because I made an appointment. The woman at that station was strictly business and fast (bless her). When my number was called, the next clerk handled everything else quickly and cleanly. In and out in 25 minutes. It was packed, but the screens were moving, the speaker was calling numbers, and the whole place was in motion. Great job, DMV 610 JW Drive. Your team had everything under control and ran it efficiently.

One of my worst experiences ever!!! I wasn't prepared to spend my whole day there. I arrive at a…read morecrowded office and mumbled number announcements, and if you're not paying attention to the numbers on the board, it's easy to miss your number being called, so don't turn away from the board! As it began to get close to Closing Time, the services sped up, so that the workers could hurry and get off work. They even JOKED about how they were ready to leave, and they laughed as if they were comedians in there...they even started announcing the numbers verbally to speed up the process...someone should have been doing that the whole time. And when I did finally get to the desk, the first thing my person said was that she "was ready to go home" (another laugh with her co-workers), and after 3.5 hours, I was able to leave WITHOUT what I went there for! Totally disappointing...I left, went outside, disgusted and smoked to calm myself down, only to see the guy who was waiting beside me come out DISAPPOINTED AND UNSATISFIED, as well, with the same result..."Come back tomorrow". Awful, Awful Service!!! I'll be going back tomorrow, but at 4:20pm, when the servicing is faster!!! Then, hopefully, it'll be another 10 years before they see me again!

I am pleased, and frankly surprised, to be writing a 5-star review for the DMV -- but they deserve…read moreit for today's transactions. We recently purchased a cargo van, which had been converted to a Class B camper van -- and needed to title and register the vehicle in Virginia. As the original title was still for a cargo van, it also needed to be reclassified as a camper van. I made an appointment at this DMV for 10:50 am on a Thursday, but we reached early. They weren't too busy, and were able to accommodate me within five minutes of our arrival. The agent was a pro at her job, and had us on our way with our new title and plates within ten minutes or so. Between my husband and I, we interacted with three employees -- the guard at the entrance who was very friendly and helpful. (Rating: 5/5). We even had a brief chat about when the best times were to go into DMV to avoid lines. (Avoid the times around lunch time). Our second interaction was with the woman who gave out the "tickets" to designate your place in line. (Rating: 2/5). She got the job done, but wasn't very friendly. She also looked at me as if I had two heads when I asked how it worked after she gave me the ticket. (I thought that the process might be different for those with appointments). Finally, as mentioned, we interacted with the title specialist at window 11. She was great. She got the job done efficiently, and was friendly. Signage was good to reach the DMV. There was plentiful free parking. The waiting room had a lot of seats and restrooms (which could use some sprucing up). Overall, a good experience.

I'm leaving this review because I believe management should be aware of my experience with an…read moreemployee named Kat. Unfortunately, she was extremely unhelpful and dismissive throughout my interaction. She stayed behind her computer, made little to no eye contact, and seemed unwilling to answer even basic questions. Rather than explaining things or attempting to help, she made me feel as though my questions were an inconvenience. When I asked for her name, she noticeably paused before answering, which honestly left me questioning whether "Kat" was even her actual name. I'm not making that accusation, but the hesitation was unusual enough to mention. This also isn't an isolated issue at this location. I've repeatedly been given completely different information by different employees regarding what documents I need, sometimes on the same day or just a day apart. I've followed instructions, returned with the documents I was specifically told to bring, and was then told I needed something completely different. The ongoing inconsistency and lack of communication and professionalism have made every visit unnecessarily frustrating. I understand DMV employees deal with a high volume of customers, but basic professionalism, consistency, communication, and courtesy should still be expected. I hope management takes this feedback seriously and addresses these concerns.

OK, OK, I know what you are thinking. You imagine that I have stepped into a parallel universe…read morewhere a DMV office gets a 5-star rating, but here we are. Relocating to RVA, there is so much that is new and different. What isn't different is the reputation that any DMV has in terms of a 'Ugh, I have to give up a day to visit the DMV' feeling. I made an appointment about 3 weeks out, and you would think in that time that I would have done a better job of gathering the necessary documents... sigh. I got to the office about 15 minutes early, scanned the QR code on the door, and as I walked in, they were calling my number. The DMV employee was incredibly patient with my obvious stupidity that day. I had everything but the document for proof of residency. She directed me to a local Staples to print out a copy of something I could use, and directed me to come back to her station and not wait in line. Once I got back it took about 20 to 30 minutes to get everything situated. I can tell you without a doubt that if I had done something like that in my previous state, I would have been directed to a spot in their office that resembles the waiting room in 'Beetlejuice'. Kind and patient people get a total thumbs-up from me!

Staff was ok, I wish they tell exactly what to bring for road test and to let us know we need to…read moremake. appointment for road test!

This is a tough one for me to rate because I don't know who dropped the ball here. My daughter was…read moreborn in August '18 and when her birth certificate came in the mail I was excited until I looked at it and noticed that a whole different man was listed as the father on there. So I'm in the house giving my girl the side eye like "Who the hell is Jevonte"?!! I'm not sure if there was a mess up at the hospital or vital records but my receipt from the hospital shows all the correct info. After calling vital records and the woman on the phone laughing after explaining what happened she said I had to go to Richmond to get this fixed. We drove to vital records the next day and it was no customers in there. Filled out a form they had on the counter and waited to be called up. The lady that assisted us was extremely helpful and couldnt figure out exactly how that happened. But she was able to see that the person who was on my daughters birth certificate was on anothers.. presumably the correct one. So she corrected it and put my name on there. I was expecting a new one to come in the mail but she was able to print it out right there on the spot which I appreciated. She also suggested that we go to the social security office to make sure the names were correct there. We did go right afterwards and it was messed up there as well. So the service at the actually facility was great but somebody dropped the ball. *kanye shrug*

What a hole. Waiting at DMV is paradise compared to this…read more The process is insane. You go get in line. you get to the front, one hour later, to explain what you need and get a form to fill out. After you step aside and fill it out.... you get back in the same line. And you wait another hour to get a number. Then you wait for a window to call you. When I was there, 2 of the 6 windows were manned. It took an insane amount of time to get a copy of my marriage license. The irony is, I needed the marriage license so my wife could go to DMV to go through purgatory to get a REAL ID. There has got to be an easier way.

This DMV location is great! Quick service. More importantly nice workers! Everyone was so friendly…read more I was in and out within 30 minutes. Definitely will continue to return to this location. Fairly big and I had enough room where I didn't have to sit next to anyone.

The woman doing intake was a perfect little nazi. There's an "appointment line" and a "no…read moreappointment" line. Pro-tip: she takes the walk-ins first, don't bother with an appointment. She will be extra rude to you. No logic to who she helps first. Once I got to a sane person, in a task line, everything was great. The text to check-in doesn't work. I miss the pleasant armed guard at overwhelmed Fairfax County, who asked the purpose of your visit and handed you the correct forms. Sure you wait forever but at least you avoid Madame Psycho taking out her issues on innocent taxpayers.