It's one thing when all your high school teachers misspell or can't pronounce your name. It's a…read morewhole other when the state can't spell it. I am truly unimpressed with the effort of these employees. On my ID my name was clearly misspelled due to the lack of focus from the very rude employee.

Our first experience at the DMV in located in the Ashland Hanover Shopping Center was great…read more Unfortunately, my mother misplaced her Real ID, so in April 2025, we made the journey back to the Ashland DMV for a Real ID replacement card. I told the guy at the information desk that I had made an afternoon appointment to get my mother a replacement Real ID card and that we were there earlier this year. He directed me to stand in a long line. I stood in line, while my mother sat down. When my turn finally came, and I told the woman at the window, we had an appointment to get a replacement Real ID card, she said I had been directed to the wrong line. Although the lady had returned to the information desk, I wasn't about to stand in another long line again. Maybe the woman at window 1 was a supervisor because she advised the woman at window 2, to complete my transaction. We should have completed everything and out of the DMV within 30 minutes or less. We were unnecessarily at the DMV for two and a half hours! This message is to the managers: everyone should know their job but its especially necessary that the person at the information desk, knows their job. They should direct customers to the correct lines and provide the correct information. Employees should be cross trained and training should be on going. Everyone is a customer and everyone's time is valuable.

After 31 years as a Georgia resident and with mixed emotions......I'm officially a Virginian!!!…read moreThis morning Carol and I visited the Virginia DMV where I received a Virginia Drives License, switch over the Jeep's title, got new auto plates plus scheduled an appointment with our local mechanic for Friday to have the Jeep inspected. Great one stop experience. Staff members were professional and helpful.

AMAZING DMV EXPERIENCE…read more Leaving the Central Richmond DMV in record time; I cannot believe how easy and/or breezy that was! " No appointment line" to get a number was about 3 people deep, took a few minutes wait to talk to a friendly & efficient rep and get a number. Barely sat down before my number was called and I was helped at the first window by a total sweetheart who instantly registered and delivered my new EZ Pass transponder. Very impressed, probably not going to any other DMV now that I know about this one .

My visit this week was extremely efficient and has probably spoiled me for future DMV visits. It…read morewas time to renew my license so I opted to upgrade to the Real ID. I prepared in advance by compiling the required documents, applying online, and scheduling an appointment. There was no one in line to check in on Monday at 3 pm so my documents were reviewed and I was given a number within a minute or so. They called the number out before I could even sit down to wait. I was then informed I was directed to the wrong desk, so that person put my number back in the system and before I could sit down yet again, a different desk number was called out for me. The guy who helped me was pleasant and we engaged in some small talk during the process, which I think is again a first for me at the DMV. I completed the eye test successfully, had my picture taken, paid the fee, and was on my merry way. This all took place within the span of 15 minutes. Enter from the building front center, exit through the side door. So easy.

I have been to this DMV office twice in the past two weeks, for different reasons. I accomplished…read morethree different transactions for me or a family member during these visits. Some with appointment, and some without an appointment. During all visits, and for all transactions, the staff at this office was very helpful and polite. On all occasions, while I stood in line waiting for my turn, I saw employee after employee going out of their way to help customers. In fact, one of my transactions was later in the afternoon and the agent worked diligently to complete my transaction even after they had closed the office to the public. I was the last one out. I offered to go another day so the agent could leave and she refused. Most of the issues that I noticed are: 1) The line for those without appointment is slow. For what I could tell, a lot of this was because people were unprepared and took a lot of the agent's time asking questions and trying to understand what they needed to do and what paperwork to bring. I always saw the agents be extremely patient and helpful. 2) The website is not good. It is not always easy to find information on the website. For example, I wanted to make an appointment to take a pesticide applicator test and I could not find it anywhere on the website. I went to the DMV without an appointment, and I found out there that I needed to make an appointment for something called "Knowledge Test", which is generic for many non-driving related tests and buried deep in the website. I think that people could arrive better prepared if the website is improved.

They never answer phones always waiting on other customers. Can not renew on line says I must call…read morebeen trying for 2 weeks and plates expire 7/1. Worst of the worst i have ever had to deal with

Most pleasant DMV experience you can have. Each clerk is helpful (6 +) & each can handle any DMV…read more process EXCEPT issue licenses. I arrived at 3:40pm and out by 3:50pm (they close at 4pm). Just about 7 minutes from town of Ashland.

This location purposely does not provide full information to make things more convoluted. If you're…read morehere to get a real id know that you can pay to have a marriage or birth certificate (if you were married or born in Va) printed at the time of visit. Most but not all employees are not polite. It was an extremely poor experience all around and quite sad.

I have visited this DMV. My visit was easy only because I made an appointment. The walk in line was…read moreall the way out the door. I was the only one in the appointment line and passed by about 25 people in the walk in line. I felt bad doing it, but when I walked out passing some of the same people in line, I felt good. The service was good and the rep had questions for the supervisor who answer her brashly. At the at moment I was relieved to no longer be working anywhere. My advice is to go online and make an appointment- it is very easy to do that.

I had a relatively short wait for service, and the agent was knowledgeable and courteous. My only…read morecomplaint is the lack of a chair at the service window. I'm 76 years old and could really have used a chair.

Okay I don't get all the negative reviews. I went with an appointment (don't want to wait long? The…read moreappointments are the way to go!). I went in 5 min before my appointment time, checked in, and then was helped by the NICEST woman! In the bays next to us I could hear the other workers helping people in their bays and it was nothing but kindness. Talking about family, laughing, the whole deal. So, my advice, if you want a cool experience at this DMV just make an appointment online. :) I left saying "that was so fun" not even joking.

This location is not only very efficient, but also very friendly & helpful. Every visit Ive had,…read moreover the last 4 years has been great. I came from another state & they were the complete opposite, in terms of service and efficiency. Keep up the great work.

They had me on hold for nein minutes....im still waiting for Dr. Porter. This is her 2nd bad review…read morefor maintaining such an awful third-space I'm at 15minutes now. 45 more and they took an hour of my entire life...that's impressive in the most negative way. Matt asked me for my customer number and I seriously never heard of that word before. Just look at my face of wow MATT LITERALLY JUST HUNG UP IN MY FACE Priscilla is a terrible listener and a terrible talker.

Best DMV I've been to in VA. I will continue to drive 20 minutes. Employees are actually friendly…read morehere vs others I've been to!

Very positive experience! I made an online appointment and they were very pleasant, prompt and…read moreefficient. The security guard is helpful, parking is easy and the facility is clean. It far outshines the DMV located at Johnston Willis and should be the choice of residents needing a Chesterfield location. Thank you!

What a hole. Waiting at DMV is paradise compared to this…read more The process is insane. You go get in line. you get to the front, one hour later, to explain what you need and get a form to fill out. After you step aside and fill it out.... you get back in the same line. And you wait another hour to get a number. Then you wait for a window to call you. When I was there, 2 of the 6 windows were manned. It took an insane amount of time to get a copy of my marriage license. The irony is, I needed the marriage license so my wife could go to DMV to go through purgatory to get a REAL ID. There has got to be an easier way.

I applied for my grandson's birth certificate over 2 months ago. I applied, filled out the whole…read moreapplication, provided my ID and paid the $12 fee. It's been over 2 months, I still don't have his Birth certificate or a refund. I've called a gazillion times to no avail.

Terrible customer service. The welcome desk was anything but welcoming. With or without an…read moreappointment, you're sent from one line to another with no clear direction and no end in sight. The staff at the Williamsburg DMV do not seem interested in helping customers and are often rude, showing a complete lack of basic kindness and patience. I was only trying to renew my ID, yet I was given confusing and unhelpful information. I ultimately had to go to another DMV location, where I was informed that I did not need any additional paperwork to renew my ID. This made the entire experience at the Williamsburg DMV unnecessarily frustrating and a complete waste of time.

Efficient and quick! I had to replace my Driver's Licence…read moreand upgrade it to Real ID. I checked the waiting times on the WWW, and then signed up for an E-ticket (use: https://appointments.dmv.virginia.gov/OABS/Appointment/Index/f9d2f0ce-2853-4b10-969f-2cfcdc543d1c) to "Get in Line" with an ETicket. Once I arrived at the location, I was quickly called up to the window (wait time: less than 5 minutes), and the clerk handled my application in a friendly and efficient manner. Less than 20 minutes total time and I was done.