Took my son for his road test, found out we need a bill w his address on it (um, he's 16) but going…read morehome to see what we can scrounge up and are headed back later this afternoon. Wish us luck !! LATER THAT DAY: well the positivity didn't last long. An hour and 38 minutes after arriving on time for my son's road test, we left empty-handed. I'm just seriously so drained by this DMV experience I can barely bring myself to recount the details. Lemme cut & paste a text I sent in real time: Went to dmv @ 10 this morning for his road test w the effing STACK of docs we were told about. They looked thru & said they needed a bill in his name. Ok he's 16. Anyway we signed him up for the 3 o'clock slot. Got back here at 3 o'clock waited 30 minutes for them to start inventing new requirements. Unfortunately in the docs I included an almost random old letter from the county and this letter brought everything to a hault because it says, as a home ed student, he needs to take the online course, which he DID take, and one of the documents I am including is the certificate of completion. Now, we are in circular logic hell. They have us waiting AGAIN. Its been over ninety minutes since we came back for his appointment. Cant leave cuz the agent disappeared w all our docs. This is dumb.

Just like any other DMV in the country, it is always crowded. Although most of the stations were…read moreopen for business, there was still a lengthy wait. This location is more like a satellite location rather than an actual location. Some of the reps are extremely friendly and others are robotic and just performing their job. A few smiles and some kindness go a long way. Quite a few of the reps tend to be grumpy. They need to leave their issues in the car before clocking in to work. If they don't want to be here working, then they should look for work elsewhere. If I didn't have to take some things back to the car dealer down the street, I would have NEVER stopped at this location for service. If you come here, pack your patience and expect a very, very, very, very, very, very long wait!!

My visit this week was extremely efficient and has probably spoiled me for future DMV visits. It…read morewas time to renew my license so I opted to upgrade to the Real ID. I prepared in advance by compiling the required documents, applying online, and scheduling an appointment. There was no one in line to check in on Monday at 3 pm so my documents were reviewed and I was given a number within a minute or so. They called the number out before I could even sit down to wait. I was then informed I was directed to the wrong desk, so that person put my number back in the system and before I could sit down yet again, a different desk number was called out for me. The guy who helped me was pleasant and we engaged in some small talk during the process, which I think is again a first for me at the DMV. I completed the eye test successfully, had my picture taken, paid the fee, and was on my merry way. This all took place within the span of 15 minutes. Enter from the building front center, exit through the side door. So easy.

Did not have to wait too long filled out a few forms to get a new drivers license on Quioccasin Roadread more

After 31 years as a Georgia resident and with mixed emotions......I'm officially a Virginian!!!…read moreThis morning Carol and I visited the Virginia DMV where I received a Virginia Drives License, switch over the Jeep's title, got new auto plates plus scheduled an appointment with our local mechanic for Friday to have the Jeep inspected. Great one stop experience. Staff members were professional and helpful.

Hello, first yelp reviewer here. I think often about the experience I had at this Richmond dmv…read morelocation and thought I might share if it helps even one person avoid a similar situation. I made the mistake of not making an appointment and was there to apply for a new ID in total for a minimum of 6 hours. I wouldn't still be bitter about this over a year later, but thanks to the red headed woman with a (Russian?) accent who took and accepted the very first rushed photo that I WAS MID BLINK, I now have to explain this very lovely experience to every single person I show my drivers license to. People literally bust out laughing when I show them and insist I go retake my photo. I'm so irritated because I had to, by law, go in person to apply for the real ID but my id is also expiring pretty soon so thanks to this incredible awesome and talented patient woman I have to take another photo only a year later. I wish I was being overdramatic I truly do, but it looks like a mugshot or that I'm on drugs??? Please fire this woman. I don't even live in the area anymore but I still think about this lady with frustration because she couldn't have taken one more minute to ensure there wasn't hair in my face/eyes and that I wasn't BLINKING. I attached a cropped picture to protect my identity but I had to show how bad it is. Thanks for reading. To the red headed woman with a (Russian?) accent, find peace, patience, and a new profession. Don't make the same mistakes I did. Glue your eyelids open if you have to. Anything is better than sitting in a dirty dmv waiting room among sick people who don't understand personal space. Rant over, so grateful I never have to come back here.

They never answer phones always waiting on other customers. Can not renew on line says I must call…read morebeen trying for 2 weeks and plates expire 7/1. Worst of the worst i have ever had to deal with

Most pleasant DMV experience you can have. Each clerk is helpful (6 +) & each can handle any DMV…read more process EXCEPT issue licenses. I arrived at 3:40pm and out by 3:50pm (they close at 4pm). Just about 7 minutes from town of Ashland.

They had me on hold for nein minutes....im still waiting for Dr. Porter. This is her 2nd bad review…read morefor maintaining such an awful third-space I'm at 15minutes now. 45 more and they took an hour of my entire life...that's impressive in the most negative way. Matt asked me for my customer number and I seriously never heard of that word before. Just look at my face of wow MATT LITERALLY JUST HUNG UP IN MY FACE Priscilla is a terrible listener and a terrible talker.

This location is not only very efficient, but also very friendly & helpful. Every visit Ive had,…read moreover the last 4 years has been great. I came from another state & they were the complete opposite, in terms of service and efficiency. Keep up the great work.

The DMV staff was okay, but the building smelled strongly of marijuana when we arrived. This was…read moreunprofessional and concerning for a government office.

DMV, you have got to start doing better! Open more offices!!…read moreI went on Sat. morning, took 1 1/2 hours to be seen and the office was so hot inside with one ceiling fan. Went for Real ID, cost me $30. She said I had to come back in Dec. when my license renews. Never gave me a receipt. My sister went same time to get her renewal & real ID. Cost her $45 and she got a receipt. My sister said it should of cost me $10.00! I called 804-497-7100, surprisingly to VM said I had a 30 min wait, but someone answered right away! I was shocked but thankful!!! I asked why I paid $30.00 and she said I paid $20.00 for reissue fee and $10.00 for real ID. She told me I could have renewed my license right then!! WHAT? Now I have to got back and do the waiting time all over again and pay a extra $35.00 ROBBERY!! Let me mention, I am a white female 64 years old. Now supposedly a supervisor will be calling because I want to put a complaint in. Think anyone will be calling me??? Cherry on top....Woman on phone was not very nice. I will leave it at that. DMV, you rob people blind, your system needs a over haul and open more offices! 0 stars!

Going to the DMV sucks. As humans, this is one of those unavoidable civic chores. (I don't make the…read morerules. If I did, mosquito pest control would no longer exist, and anyone who overhears half a fact and starts performing expertise would be assigned a tiny "Incorrect" hat.) Anyway, these folks are here to do their job, which is handling the paperwork we don't want to deal with. Do your part. Make an appointment if you can. If you don't, your wait time will increase. If you're in a rush, you're doomed and that's not the DMV's fault. Checked in. Got into the speedy lane because I made an appointment. The woman at that station was strictly business and fast (bless her). When my number was called, the next clerk handled everything else quickly and cleanly. In and out in 25 minutes. It was packed, but the screens were moving, the speaker was calling numbers, and the whole place was in motion. Great job, DMV 610 JW Drive. Your team had everything under control and ran it efficiently.

One of my worst experiences ever!!! I wasn't prepared to spend my whole day there. I arrive at a…read morecrowded office and mumbled number announcements, and if you're not paying attention to the numbers on the board, it's easy to miss your number being called, so don't turn away from the board! As it began to get close to Closing Time, the services sped up, so that the workers could hurry and get off work. They even JOKED about how they were ready to leave, and they laughed as if they were comedians in there...they even started announcing the numbers verbally to speed up the process...someone should have been doing that the whole time. And when I did finally get to the desk, the first thing my person said was that she "was ready to go home" (another laugh with her co-workers), and after 3.5 hours, I was able to leave WITHOUT what I went there for! Totally disappointing...I left, went outside, disgusted and smoked to calm myself down, only to see the guy who was waiting beside me come out DISAPPOINTED AND UNSATISFIED, as well, with the same result..."Come back tomorrow". Awful, Awful Service!!! I'll be going back tomorrow, but at 4:20pm, when the servicing is faster!!! Then, hopefully, it'll be another 10 years before they see me again!

This DMV location is great! Quick service. More importantly nice workers! Everyone was so friendly…read more I was in and out within 30 minutes. Definitely will continue to return to this location. Fairly big and I had enough room where I didn't have to sit next to anyone.

never got inside, online listings say open 8- while this one here says 9- ? Hopefully after being…read moreclosed since July 11th it will be a good experience. Based on the lack of correct information on the online post, we drove there twice! Still need to go back! Sign on door suggests DMV Newport News! No way us seniors are driving that far! the local JCC DMV in Toano should have its' services expanded to a full service location. I can't understand why the online postings, all of them, are not accurate! SMH