It's one thing when all your high school teachers misspell or can't pronounce your name. It's a…read morewhole other when the state can't spell it. I am truly unimpressed with the effort of these employees. On my ID my name was clearly misspelled due to the lack of focus from the very rude employee.

Whaaaaaat? A great experience at the DMV? Yes indeed it's true. This brand new location feels wide…read moreopen w natural light spilling in and a modern layout. Everything was good this visit, especially the security guard and the rep who helped us. My young daughters were in need of photo IDs. Our initial wait (this Friday mid morning) was very brief, about five minutes. We were helped by Jamila Harris. Instantly the customer service was top notch. She was sweet to my girls, friendly and knowledgeable to me. There was an unforeseeable snag that came up w my daughter's documents, which Ms. Harris worked to resolve. She kept us informed of the progress as it unfolded. I'm really glad we finally have a DMV in Ashland and I'm sure to return here for future needs.

My visit this week was extremely efficient and has probably spoiled me for future DMV visits. It…read morewas time to renew my license so I opted to upgrade to the Real ID. I prepared in advance by compiling the required documents, applying online, and scheduling an appointment. There was no one in line to check in on Monday at 3 pm so my documents were reviewed and I was given a number within a minute or so. They called the number out before I could even sit down to wait. I was then informed I was directed to the wrong desk, so that person put my number back in the system and before I could sit down yet again, a different desk number was called out for me. The guy who helped me was pleasant and we engaged in some small talk during the process, which I think is again a first for me at the DMV. I completed the eye test successfully, had my picture taken, paid the fee, and was on my merry way. This all took place within the span of 15 minutes. Enter from the building front center, exit through the side door. So easy.

Did not have to wait too long filled out a few forms to get a new drivers license on Quioccasin Roadread more

Going to the DMV sucks. As humans, this is one of those unavoidable civic chores. (I don't make the…read morerules. If I did, mosquito pest control would no longer exist, and anyone who overhears half a fact and starts performing expertise would be assigned a tiny "Incorrect" hat.) Anyway, these folks are here to do their job, which is handling the paperwork we don't want to deal with. Do your part. Make an appointment if you can. If you don't, your wait time will increase. If you're in a rush, you're doomed and that's not the DMV's fault. Checked in. Got into the speedy lane because I made an appointment. The woman at that station was strictly business and fast (bless her). When my number was called, the next clerk handled everything else quickly and cleanly. In and out in 25 minutes. It was packed, but the screens were moving, the speaker was calling numbers, and the whole place was in motion. Great job, DMV 610 JW Drive. Your team had everything under control and ran it efficiently.

One of my worst experiences ever!!! I wasn't prepared to spend my whole day there. I arrive at a…read morecrowded office and mumbled number announcements, and if you're not paying attention to the numbers on the board, it's easy to miss your number being called, so don't turn away from the board! As it began to get close to Closing Time, the services sped up, so that the workers could hurry and get off work. They even JOKED about how they were ready to leave, and they laughed as if they were comedians in there...they even started announcing the numbers verbally to speed up the process...someone should have been doing that the whole time. And when I did finally get to the desk, the first thing my person said was that she "was ready to go home" (another laugh with her co-workers), and after 3.5 hours, I was able to leave WITHOUT what I went there for! Totally disappointing...I left, went outside, disgusted and smoked to calm myself down, only to see the guy who was waiting beside me come out DISAPPOINTED AND UNSATISFIED, as well, with the same result..."Come back tomorrow". Awful, Awful Service!!! I'll be going back tomorrow, but at 4:20pm, when the servicing is faster!!! Then, hopefully, it'll be another 10 years before they see me again!

After 31 years as a Georgia resident and with mixed emotions......I'm officially a Virginian!!!…read moreThis morning Carol and I visited the Virginia DMV where I received a Virginia Drives License, switch over the Jeep's title, got new auto plates plus scheduled an appointment with our local mechanic for Friday to have the Jeep inspected. Great one stop experience. Staff members were professional and helpful.

Hello, first yelp reviewer here. I think often about the experience I had at this Richmond dmv…read morelocation and thought I might share if it helps even one person avoid a similar situation. I made the mistake of not making an appointment and was there to apply for a new ID in total for a minimum of 6 hours. I wouldn't still be bitter about this over a year later, but thanks to the red headed woman with a (Russian?) accent who took and accepted the very first rushed photo that I WAS MID BLINK, I now have to explain this very lovely experience to every single person I show my drivers license to. People literally bust out laughing when I show them and insist I go retake my photo. I'm so irritated because I had to, by law, go in person to apply for the real ID but my id is also expiring pretty soon so thanks to this incredible awesome and talented patient woman I have to take another photo only a year later. I wish I was being overdramatic I truly do, but it looks like a mugshot or that I'm on drugs??? Please fire this woman. I don't even live in the area anymore but I still think about this lady with frustration because she couldn't have taken one more minute to ensure there wasn't hair in my face/eyes and that I wasn't BLINKING. I attached a cropped picture to protect my identity but I had to show how bad it is. Thanks for reading. To the red headed woman with a (Russian?) accent, find peace, patience, and a new profession. Don't make the same mistakes I did. Glue your eyelids open if you have to. Anything is better than sitting in a dirty dmv waiting room among sick people who don't understand personal space. Rant over, so grateful I never have to come back here.

OK, OK, I know what you are thinking. You imagine that I have stepped into a parallel universe…read morewhere a DMV office gets a 5-star rating, but here we are. Relocating to RVA, there is so much that is new and different. What isn't different is the reputation that any DMV has in terms of a 'Ugh, I have to give up a day to visit the DMV' feeling. I made an appointment about 3 weeks out, and you would think in that time that I would have done a better job of gathering the necessary documents... sigh. I got to the office about 15 minutes early, scanned the QR code on the door, and as I walked in, they were calling my number. The DMV employee was incredibly patient with my obvious stupidity that day. I had everything but the document for proof of residency. She directed me to a local Staples to print out a copy of something I could use, and directed me to come back to her station and not wait in line. Once I got back it took about 20 to 30 minutes to get everything situated. I can tell you without a doubt that if I had done something like that in my previous state, I would have been directed to a spot in their office that resembles the waiting room in 'Beetlejuice'. Kind and patient people get a total thumbs-up from me!

Staff was ok, I wish they tell exactly what to bring for road test and to let us know we need to…read moremake. appointment for road test!

I was in and out of there in 5 minutes on a Friday at 9am! I don't often write reviews, but my…read moreexperience was so unbelievably awesome that I had to share it with the world.

Arrived for 10 am appointment at 9:57 and was done by 10:08. Registration and title for new (used)…read morecar. Make an appointment and bring proper paperwork, and you'll be fine here!

STILL - Accessible, quiet and staffed by friendly and knowledgeable professionals. I think that…read moresays it all.

Accessible, quiet, and staffed by friendly (if not very knowledgeable or professional)…read morerepresentatives.

Took my son for his road test, found out we need a bill w his address on it (um, he's 16) but going…read morehome to see what we can scrounge up and are headed back later this afternoon. Wish us luck !! LATER THAT DAY: well the positivity didn't last long. An hour and 38 minutes after arriving on time for my son's road test, we left empty-handed. I'm just seriously so drained by this DMV experience I can barely bring myself to recount the details. Lemme cut & paste a text I sent in real time: Went to dmv @ 10 this morning for his road test w the effing STACK of docs we were told about. They looked thru & said they needed a bill in his name. Ok he's 16. Anyway we signed him up for the 3 o'clock slot. Got back here at 3 o'clock waited 30 minutes for them to start inventing new requirements. Unfortunately in the docs I included an almost random old letter from the county and this letter brought everything to a hault because it says, as a home ed student, he needs to take the online course, which he DID take, and one of the documents I am including is the certificate of completion. Now, we are in circular logic hell. They have us waiting AGAIN. Its been over ninety minutes since we came back for his appointment. Cant leave cuz the agent disappeared w all our docs. This is dumb.

Just like any other DMV in the country, it is always crowded. Although most of the stations were…read moreopen for business, there was still a lengthy wait. This location is more like a satellite location rather than an actual location. Some of the reps are extremely friendly and others are robotic and just performing their job. A few smiles and some kindness go a long way. Quite a few of the reps tend to be grumpy. They need to leave their issues in the car before clocking in to work. If they don't want to be here working, then they should look for work elsewhere. If I didn't have to take some things back to the car dealer down the street, I would have NEVER stopped at this location for service. If you come here, pack your patience and expect a very, very, very, very, very, very long wait!!

This location is not only very efficient, but also very friendly & helpful. Every visit Ive had,…read moreover the last 4 years has been great. I came from another state & they were the complete opposite, in terms of service and efficiency. Keep up the great work.

I'm leaving this review because I believe management should be aware of my experience with an…read moreemployee named Kat. Unfortunately, she was extremely unhelpful and dismissive throughout my interaction. She stayed behind her computer, made little to no eye contact, and seemed unwilling to answer even basic questions. Rather than explaining things or attempting to help, she made me feel as though my questions were an inconvenience. When I asked for her name, she noticeably paused before answering, which honestly left me questioning whether "Kat" was even her actual name. I'm not making that accusation, but the hesitation was unusual enough to mention. This also isn't an isolated issue at this location. I've repeatedly been given completely different information by different employees regarding what documents I need, sometimes on the same day or just a day apart. I've followed instructions, returned with the documents I was specifically told to bring, and was then told I needed something completely different. The ongoing inconsistency and lack of communication and professionalism have made every visit unnecessarily frustrating. I understand DMV employees deal with a high volume of customers, but basic professionalism, consistency, communication, and courtesy should still be expected. I hope management takes this feedback seriously and addresses these concerns.