It's one thing when all your high school teachers misspell or can't pronounce your name. It's a…read morewhole other when the state can't spell it. I am truly unimpressed with the effort of these employees. On my ID my name was clearly misspelled due to the lack of focus from the very rude employee.

Our first experience at the DMV in located in the Ashland Hanover Shopping Center was great…read more Unfortunately, my mother misplaced her Real ID, so in April 2025, we made the journey back to the Ashland DMV for a Real ID replacement card. I told the guy at the information desk that I had made an afternoon appointment to get my mother a replacement Real ID card and that we were there earlier this year. He directed me to stand in a long line. I stood in line, while my mother sat down. When my turn finally came, and I told the woman at the window, we had an appointment to get a replacement Real ID card, she said I had been directed to the wrong line. Although the lady had returned to the information desk, I wasn't about to stand in another long line again. Maybe the woman at window 1 was a supervisor because she advised the woman at window 2, to complete my transaction. We should have completed everything and out of the DMV within 30 minutes or less. We were unnecessarily at the DMV for two and a half hours! This message is to the managers: everyone should know their job but its especially necessary that the person at the information desk, knows their job. They should direct customers to the correct lines and provide the correct information. Employees should be cross trained and training should be on going. Everyone is a customer and everyone's time is valuable.

My visit this week was extremely efficient and has probably spoiled me for future DMV visits. It…read morewas time to renew my license so I opted to upgrade to the Real ID. I prepared in advance by compiling the required documents, applying online, and scheduling an appointment. There was no one in line to check in on Monday at 3 pm so my documents were reviewed and I was given a number within a minute or so. They called the number out before I could even sit down to wait. I was then informed I was directed to the wrong desk, so that person put my number back in the system and before I could sit down yet again, a different desk number was called out for me. The guy who helped me was pleasant and we engaged in some small talk during the process, which I think is again a first for me at the DMV. I completed the eye test successfully, had my picture taken, paid the fee, and was on my merry way. This all took place within the span of 15 minutes. Enter from the building front center, exit through the side door. So easy.

I have been to this DMV office twice in the past two weeks, for different reasons. I accomplished…read morethree different transactions for me or a family member during these visits. Some with appointment, and some without an appointment. During all visits, and for all transactions, the staff at this office was very helpful and polite. On all occasions, while I stood in line waiting for my turn, I saw employee after employee going out of their way to help customers. In fact, one of my transactions was later in the afternoon and the agent worked diligently to complete my transaction even after they had closed the office to the public. I was the last one out. I offered to go another day so the agent could leave and she refused. Most of the issues that I noticed are: 1) The line for those without appointment is slow. For what I could tell, a lot of this was because people were unprepared and took a lot of the agent's time asking questions and trying to understand what they needed to do and what paperwork to bring. I always saw the agents be extremely patient and helpful. 2) The website is not good. It is not always easy to find information on the website. For example, I wanted to make an appointment to take a pesticide applicator test and I could not find it anywhere on the website. I went to the DMV without an appointment, and I found out there that I needed to make an appointment for something called "Knowledge Test", which is generic for many non-driving related tests and buried deep in the website. I think that people could arrive better prepared if the website is improved.

I had a relatively short wait for service, and the agent was knowledgeable and courteous. My only…read morecomplaint is the lack of a chair at the service window. I'm 76 years old and could really have used a chair.

Okay I don't get all the negative reviews. I went with an appointment (don't want to wait long? The…read moreappointments are the way to go!). I went in 5 min before my appointment time, checked in, and then was helped by the NICEST woman! In the bays next to us I could hear the other workers helping people in their bays and it was nothing but kindness. Talking about family, laughing, the whole deal. So, my advice, if you want a cool experience at this DMV just make an appointment online. :) I left saying "that was so fun" not even joking.

After 31 years as a Georgia resident and with mixed emotions......I'm officially a Virginian!!!…read moreThis morning Carol and I visited the Virginia DMV where I received a Virginia Drives License, switch over the Jeep's title, got new auto plates plus scheduled an appointment with our local mechanic for Friday to have the Jeep inspected. Great one stop experience. Staff members were professional and helpful.

AMAZING DMV EXPERIENCE…read more Leaving the Central Richmond DMV in record time; I cannot believe how easy and/or breezy that was! " No appointment line" to get a number was about 3 people deep, took a few minutes wait to talk to a friendly & efficient rep and get a number. Barely sat down before my number was called and I was helped at the first window by a total sweetheart who instantly registered and delivered my new EZ Pass transponder. Very impressed, probably not going to any other DMV now that I know about this one .

Best DMV I've been to in VA. I will continue to drive 20 minutes. Employees are actually friendly…read morehere vs others I've been to!

Very positive experience! I made an online appointment and they were very pleasant, prompt and…read moreefficient. The security guard is helpful, parking is easy and the facility is clean. It far outshines the DMV located at Johnston Willis and should be the choice of residents needing a Chesterfield location. Thank you!

I was in and out of there in 5 minutes on a Friday at 9am! I don't often write reviews, but my…read moreexperience was so unbelievably awesome that I had to share it with the world.

I visited the Charlottesville DMV where stood in line and waited for over 40-minutes just to find…read moreout where the Disabled Veteran plates I ordered (3- weeks prior) were. I even brought my VA Letter just to make sure there were no hold-ups (I already have Disabled plates for my motorcycles and a Handicap placard for the truck I was ordering the plates for). The DMVNow website stated that they required required either a signed Physician Form (submitted years ago) OR a VA Letter for this order. After a lot of furtive activity on their part, and checking their computers, I was told that I should expect the plates in the next couple of weeks. I asked if they should take a copy of my VA Letter just in case. But they would not accept it because "they don't know what to do with it". The following week, more than a month after I placed my order, I decided to follow up on this by going to a smaller "DMV Select" facility in Madison. Those ladies in this office were so much friendlier and much more helpful. While they could not determine why I have not received my plates, they took my VA Letter and the plate purchase receipt and sent it to the main DMV office anyway. They also offered to re-order my plates if in case it got lost in the mail. DON'T WASTE YOUR TIME WITH THE CHARLOTTESVILLE DMV - go to the Madison DMV Select office if you can. However, the Orange DMV Select is another story entirely.

STILL - Accessible, quiet and staffed by friendly and knowledgeable professionals. I think that…read moresays it all.

Accessible, quiet, and staffed by friendly (if not very knowledgeable or professional)…read morerepresentatives.

Took my son for his road test, found out we need a bill w his address on it (um, he's 16) but going…read morehome to see what we can scrounge up and are headed back later this afternoon. Wish us luck !! LATER THAT DAY: well the positivity didn't last long. An hour and 38 minutes after arriving on time for my son's road test, we left empty-handed. I'm just seriously so drained by this DMV experience I can barely bring myself to recount the details. Lemme cut & paste a text I sent in real time: Went to dmv @ 10 this morning for his road test w the effing STACK of docs we were told about. They looked thru & said they needed a bill in his name. Ok he's 16. Anyway we signed him up for the 3 o'clock slot. Got back here at 3 o'clock waited 30 minutes for them to start inventing new requirements. Unfortunately in the docs I included an almost random old letter from the county and this letter brought everything to a hault because it says, as a home ed student, he needs to take the online course, which he DID take, and one of the documents I am including is the certificate of completion. Now, we are in circular logic hell. They have us waiting AGAIN. Its been over ninety minutes since we came back for his appointment. Cant leave cuz the agent disappeared w all our docs. This is dumb.

Just like any other DMV in the country, it is always crowded. Although most of the stations were…read moreopen for business, there was still a lengthy wait. This location is more like a satellite location rather than an actual location. Some of the reps are extremely friendly and others are robotic and just performing their job. A few smiles and some kindness go a long way. Quite a few of the reps tend to be grumpy. They need to leave their issues in the car before clocking in to work. If they don't want to be here working, then they should look for work elsewhere. If I didn't have to take some things back to the car dealer down the street, I would have NEVER stopped at this location for service. If you come here, pack your patience and expect a very, very, very, very, very, very long wait!!

This location is not only very efficient, but also very friendly & helpful. Every visit Ive had,…read moreover the last 4 years has been great. I came from another state & they were the complete opposite, in terms of service and efficiency. Keep up the great work.

They had me on hold for nein minutes....im still waiting for Dr. Porter. This is her 2nd bad review…read morefor maintaining such an awful third-space I'm at 15minutes now. 45 more and they took an hour of my entire life...that's impressive in the most negative way. Matt asked me for my customer number and I seriously never heard of that word before. Just look at my face of wow MATT LITERALLY JUST HUNG UP IN MY FACE Priscilla is a terrible listener and a terrible talker.