This location is not only very efficient, but also very friendly & helpful. Every visit Ive had, over the last 4 years has been great. I came from another state & they were the complete opposite, in terms of service and efficiency. Keep up the great work. read more

I'm leaving this review because I believe management should be aware of my experience with an employee named Kat. Unfortunately, she was extremely unhelpful and dismissive throughout my interaction. She stayed behind her computer, made little to no eye contact, and seemed unwilling to answer even basic questions. Rather than explaining things or attempting to help, she made me feel as though my questions were an inconvenience. When I asked for her name, she noticeably paused before answering, which honestly left me questioning whether "Kat" was even her actual name. I'm not making that accusation, but the hesitation was unusual enough to mention. This also isn't an isolated issue at this location. I've repeatedly been given completely different information by different employees regarding what documents I need, sometimes on the same day or just a day apart. I've followed instructions, returned with the documents I was specifically told to bring, and was then told I needed something completely different. The ongoing inconsistency and lack of communication and professionalism have made every visit unnecessarily frustrating. I understand DMV employees deal with a high volume of customers, but basic professionalism, consistency, communication, and courtesy should still be expected. I hope management takes this feedback seriously and addresses these concerns. read more

I want to start by saying this is the worst DMV I have ever been to by far! To start with I walked up to the window for scheduled visit and the lady at that window was so mean and ugly to me like I was ruining her day or something. I feel like this DMV is the most racist DMV I've been to by far. I feel like I can file a hate crime with the way these lady's where acting toward me. If you are going to be mean and ugly to everyone I would understand but that's not how it goes at this DMV unfortunately. I just previously finished being a cancer patient with throat cancer and the lady was pretty much yelling at me because I was talking to low and this is after I told her that I just finished radiation and chemo for throat cancer. I would understand if it was everyone but people are being rationally profiled at Spotsylvania DMV. I feel almost everyone should be fired from this place and hire all new due to boldness and rudeness of these lady's. If I could give this DMV negative stars I would. Something needs to change at this location. You have no idea what someone could be going through and to be treated like this is the most unfair treatment for no reason. Just absolutely disgusting!!!!! read more

They had me on hold for nein minutes....im still waiting for Dr. Porter. This is her 2nd bad review for maintaining such an awful third-space I'm at 15minutes now. 45 more and they took an hour of my entire life...that's impressive in the most negative way. Matt asked me for my customer number and I seriously never heard of that word before. Just look at my face of wow MATT LITERALLY JUST HUNG UP IN MY FACE Priscilla is a terrible listener and a terrible talker. read more

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They made the raws opposi the way people can see the windows. There two small screens that hard to see unless you go near or turn your neck for minutes. They make it difficult to go in and out. read more

Rude rude rude! The DMV personnel over the phone will tell you something completely different than what they tell you in the location. Be ready to be berated. I can understand policy and needing to have something done prior to getting replacement licenses, but when there is a break in communication that is where you frustrate the people. I couldn't have had a worse experience. The supervisor virtually did not correct her staffs behavior and was altogether a very embarrassing experience. read more

I am pleased, and frankly surprised, to be writing a 5-star review for the DMV -- but they deserve it for today's transactions. We recently purchased a cargo van, which had been converted to a Class B camper van -- and needed to title and register the vehicle in Virginia. As the original title was still for a cargo van, it also needed to be reclassified as a camper van. I made an appointment at this DMV for 10:50 am on a Thursday, but we reached early. They weren't too busy, and were able to accommodate me within five minutes of our arrival. The agent was a pro at her job, and had us on our way with our new title and plates within ten minutes or so. Between my husband and I, we interacted with three employees -- the guard at the entrance who was very friendly and helpful. (Rating: 5/5). We even had a brief chat about when the best times were to go into DMV to avoid lines. (Avoid the times around lunch time). Our second interaction was with the woman who gave out the "tickets" to designate your place in line. (Rating: 2/5). She got the job done, but wasn't very friendly. She also looked at me as if I had two heads when I asked how it worked after she gave me the ticket. (I thought that the process might be different for those with appointments). Finally, as mentioned, we interacted with the title specialist at window 11. She was great. She got the job done efficiently, and was friendly. Signage was good to reach the DMV. There was plentiful free parking. The waiting room had a lot of seats and restrooms (which could use some sprucing up). Overall, a good experience. read more

I just got my Virginia Drivers License after moving here from Georgia and Mrs. Debbie at Counter 4 was so nice and pleasant and made the process so easy. I greatly appreciate friendly people and she was super nice. read more

It's 7:30am and there's already a line wrapped around the side of the building, one of the worst dmv's to exist

I arrived 15 minutes before my appointment & sent the text like they instructed me, one minute later I receive a text to head to a window. The employee helping me with my Real ID was pleasant & helpful. I made sure I went on the DMV Now website & had all the correct documents with me. I was in & out in under 10 minutes!! Everyone was very nice, I could hear the other two employees on either side of me. As long as you take the correct documents with you it should be a breeze like my appointment was today. read more

Was expecting the usual headache, but when I stopped in at 10:30 on a Monday to take my pilot car test, I was helped in a timely manner at the front, had only a brief wait while I filled out my application before being called to a service window, and was directed to the testing booth by the same friendly rep. After passing the test on this, my 1st attempt (brag), my certification was quickly processed and my temporary paperwork complete. I am leaving this DMV experience with a spring in my step, wearing a smile. read more

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Terrible, I am a teen who was taking a permit test today, and the lady at window 14 was UNBELIEVABLY the rudest person at a dmv I am have ever met. I was taking the test and I put my head down for a few mins because I get really bad headaches due to the screen. It was very unexpected what would happen next, the lady comes over and starts yelling at me saying I have a phone. As a result, I start to cry because I am a very sensitive person who cannot tolerate being yelled at, especially not by a stranger. I in fact did not have my phone and had given it to my mom who had it in her possession. I feel that this lady's misery was uncalled for and unprofessional, she is an adult and I am the kid. do better read more

terrible customer service, they claim you don't have the right documents when in reality you do. Worst dmv experience

Racist & Rude!!!! Due to COVID-19 before you can enter the building someone stands outside the door to confirm your appointment. When I got to the front desk I was treated like a criminal & the old heifer with grey hair didn't believe I scheduled an appointment because it wasn't in the computer system. Mind you the confirmation was in my emails and she still sent me away. She was being smart with me as she handed my papers back! I've been trying to get my Virginia drivers license here 2 times before and they always say there's a problem with my papers. I think it's really due to my religion and wearing hijab that I always have bad experiences here. read more

DMV - Covid 19 Appointment Confirmation Line - Departments of Motor Vehicles Near Me - Fredericksburg, Virginia

If you make an appointment and have all the correct documents, it will be a breeze and you will have no issue. Don't know what you need? Check out the website or call. My experience with the DMV has been off, but when you come in at your appointment time and you have everything you need plus something else you might need just in case, it's easier for you and them. No wasted time, no question, no attitude you're good. read more

GIVE MS BLAKE A RAISE PLEASE! Went there twice with my boyfriend who doesn't speak English and she was very KIND, very helpful and honest. Wish all the people there were like her. THANK YOU THANK YOU read more

Making an appointment definitely made the process go smoothly. Katherine was very friendly and helpful. She patiently walked us through the needed forms. Our trip to the DMV was very pleasant. read more

The staff were friendly and efficient. I was pleasantly surprised by how quickly my visit went!

From start to finish, this was an absolute hot ass mess. The check-in line was from one side of the lobby to the other. That's just to get to the counter and tell them what you're there for! When our wait 16 minutes to get that far, there's a woman with a monotone voice and no enthusiasm about you being the 100th person she's encountered today. She gives you a ticket some paperwork and the waiting starts. There is nowhere to fill out the documents and one unarmed security guard who doesn't allow standing near or just outside of the desk area. He will (politely) tell you to move. Then the wait begins. I came to get copies of a document and I waited (per the ticket check-in time) over 2 hours. Just ridiculous! Do whatever you can online and save yourself the hassle. read more

DMV - Just another day in the DMV lobby - Departments of Motor Vehicles Near Me - Fredericksburg, Virginia

Terrible service, the ladies who serve at the counter with a heavy attitude, making faces as if they don't like what they do

If I could give this place a NEGATIVE 100, I would!! Other than the very pleasant ladies at the initial customer service desk this place needs to be shut down!! read more

Waited over a month for an appointment only to show up and be told their systems are down, no services can be given today. They don't call and cancel appointments you have to show up and be told they can't give you the service promised. So I called the phone number 12 times before I got put in the hold queue to make another appointment for another month from now. Hopefully they'll fix their camera before then. Apparently it's been broken for 3 days but they won't fix it. And the rude lady at the desk just told me to get out, can't help me. If I could give negative stars I would. read more

Not sure who the other folks dealt with that left the negative feedback were, but the two extremely helpful ladies we dealt with (both at the check in counter and at the computer testing area) were phenomenal. Despite my teen failing the test, and out having to return again two weeks later... the experience was about as smooth and as relatively painless as a DMV trip can be expected to be. I'll make sure to get the names of the folks that help us today and will report again on how the visit went. Maybe our last trip was a fluke but I suspect that these places are starting to get the message that public opinion matters. Then again maybe not...more to follow. read more

I went down there on august six to get my permit they told it it would take maybe two weeks to get the hard copy of my permit BUT I HAVE NOT RECEIVED IT... i tried calling down there to see if they made a mistake with the shipping BUT NOBODY IS ANSWERING read more

Worst DMV ever. Not just the staff but the freaking supervisor are extremely rude. The wait is ridiculous even if you schedule an appointment. If there was an option for negative stars, that would be my choice. read more

If I could give a negative number I would. Most horrible DMV experience in my 40 year life. Will never go back to this location ever again and do not recommend this location. Was told to bring X for a DL and brought that then was told it wasn't enough. Was then told to bring X and Y and brought that and that was not enough. I had scheduled Appts. Their paperwork is not clear, their employees are not helpful, employees and supervisors roll their eyes. Time is limited when you are a single parent, working, and going to school full time. They wanted to meet me "1/2 way" ... well they aren't open at 5am or 9pm. That is when I can show up without disruption. But of course they aren't open at convenient times. This DMV does not care about people. I don't know how any of them sleep at night. I'm convinced they exist to make people frustrated and stressed. #defundthedmv read more

One star because. This virus is not like it's the Black Plague. However government, county and state are treating it that way. 1st. It should never take a month to get in the door. 2nd they use to hand you your ID 15 minutes after you got your picture taken. Now months later still waiting for my ID to come in the mail. Mean while I can't get a job without it! So people are supposed to put their life on hold for god knows how long until they get their ID and lose everything they worked their whole life for! As fast as they are willing to take your money the service absolutely stinks in return as to how long you get what you already paid for a long time ago at this point. In my experience for the last few months all anybody wants to do is take my money and tell me to go away. Thank you to all sections that can't get their crap together! read more

From the time we walked in to the time we walked out it was a pleasant experience. The lady at the window, Svetlana but called "Alana" was very professional, friendly and very knowledgeable. She helped us fill out all of the paperwork. She was very compassionate with our circumstances and took her time helping us!! I hope her supervisors see this and give her the recognition she truly deserves. Thank you read more

Racist and rude is absolutely correct (reference other reviews) The only one that treated me like a human and not a feral animal was the one of my color. I had to ask for another person to work with since the lady at window 6 was SO rude and lied to her boss when I asked for another worker. Then the lady at window 1 was just as rude. I feel personally violated and will NEVER EVER come back to this place. Worst experience at a DMV in 12 years. Absolutely horrible. read more

I made an appointment back in June for August- I understand COVID is making things a little crazy. I pre-printed my application for registration, triple checked the paperwork I needed to bring (I'm new to the state) called the office the day before and morning of for a total of 8 times with no answer. My husband just got stationed here- all I needed was to register my car and the man at the front desk was so rude. He talked down to me several times, and only tried to help when he said he can reschedule me for November 2 (?!) and I said my husband is getting restationed again in November so that's pointless. All because I brought the wrong piece of mail- which I searched high and low for a list of needed materials and couldn't find one anywhere. I left in tears- and will absolutely not be back. No one deserves to be spoken to the way the man at the desk spoke to me. read more

Shocker this only has 1 star! Can't imagine how the most unhelpful place on earth didn't score 5 stars. As expected, the staff is terrible, and I'm convinced they have a challenge to deny customers tags and licensees by any means necessary. I brought everything they asked and they still denied my request to change my license and register 2 cars. It's an absolute joke. We live in a digital age. Everyone has bills electronically sent to them. But of course, showing digital proof is not good enough here. They need a printout that can be altered, forged, or photoshopped. Absolute joke of a process. This is why people don't change their license and tags over to va. What a piss port process that is run by lazy, useless employees read more

wouldn't transfer a title in my name because they didn't believe the printed sale price i purchased it for. waste of time going to this one. read more

got in quickly, since the first line was very short! submitted my paperwork to the information counter. I was hopeful. She gave me a number and I sat down with even more HOPE. 90 minutes later, my number was called. Then I was informed that I had to send my application to Richmond. (Rebuilt car) Hadn't heard this before. I was told to go back into the information line. By this time, the information line had 25-30 people in it and I decided to go home and try another day! read more

So I came in to register my vehicle from out of state. The lady at the information booth has no idea what she's doing. Does not have any information. I had to stand in line 3 separate times. So that I could get the correct information. If you're next in line and the ginger is there. Just wait. Let someone else go ahead of you read more

This has got to be the worst DMV system in the USA. I'm originally from Texas, and I now appreciate the Texas DMV system! I sit here waiting in Fredericksburg, VA two to three hours while those who arrived much later than I get called to the window. It's happened to me twice now. I'm writing this as I finish my second hour here. Need to figure out to whom I can complain that might make a difference. They apparently don't want to make it easy or pleasant to move here and drive as a Virginian. read more

Despite showing up without the correct forms the first time, my experience getting a title, registration, and license plates went very smoothly. The wait times were short both days (Thursday and Friday mornings), and the staff was helpful and explained what forms I needed and the best way to complete my transaction. On my second visit, I was in and out in under thirty minutes. Best DMV experience I've ever had. read more

Stood in line for 45 minutes before I got to the first desk just for them to tell me that the testing computers are down. PUT UP A SIGN or announce it for Christ's sake. Wow... read more

Hey Everybody. With this whole COVID crap going on it is almost impossible to get through to the number (804) 497-7100 that the DMV website provides. I had to call about 35 times before I got through and then the line hung up on me. I then called back another 44 times before I got through and finally got someone on the line who sounded like they were miserable at their job! She tried "helping" the best her attitude could. So, she gave me a way to contact the DMV so I could get my issue resolved. I did what she told me and received an email saying that what I sent was not acceptable. So, I called back another 24 times until I got through and this awesome lady helped me the second time around. I was able to get my situation resolved. WELLLLL, I wrote all that to tell EVERYBODY in the Fredericksburg area that if you want to contact this establishment you can email the DMV at dmvdirect@dmv.virginia.gov or you can send HELLA faxes at (804) 864-6735. You're welcome!! read more

The DMV is pretty much famous for making you wait and having terrible customer service, but this time they have surpassed even their usual mediocre performance. My husband passed away recently after battling cancer for 9 months; in the craziness, my car registration wasn't renewed. Because it was over 2 months past due -- I honestly didn't even notice as my husband did all of that -- I had to go in person. I tried to go on a Sat. so I wouldn't have to take more time off of work. I got there when they opened (Spotsy. office), but the line was already around the building. Waited my turn; when I got to the window, was told that since my husband was deceased and only his name was on the registration, I would have to bring in a copy of the will to show I was the rightful owner. Drove half an hour home and got it. This time spoke with a manager, who informed me that because I wasn't on the title or registration, I would have to get a form from my bank! Explained that the bank had frozen the car loan so that I wouldn't have to pay until my husband's insurance came in. Dutifully went to the bank and had the form filled in; went back for a THIRD time. Now I was told that I needed to actually be on the title, so had to go back to the bank, have the loan (that was frozen) refinanced in my name. Manager was not only unapolgetice for me having to come three times, blamed me for NOT LISTENING! AAARgh! Normally titles take 30-60 days, but since I needed the title to renew the registration and actually be able to drive the car, I could get an "emergency" title if I called in on Tuesday morning; it would take several hours to process. Called Tues. on my lunch; was told it was only good for 24 hours since it was an e-title, so hustled down to the DMV after work. Had been told I could see manager directly; instead, I had to wait. This time I was told I needed a different form filled in or I would have to pay tax AGAIN on the vehicle we already paid tax on when we purchased it! Got irate and asked to speak to the manager, who just kept saying when I complained, "I wasn't there on Saturday, so I don't know what was said," as if I might be lying or stupid, which only made me more upset. The upshot is I now have to take half a day off from work to get the @#*! form filled in before the 24 hour time frame elapses. You can, by the way, write a complaint on the DMV website, although I'm dubious it'll do any good, but I feel better. If only we had a choice, but we have to go there! And that is the rub! read more

Worse DMV ever. Waited 1 hr then the lady old me something totally different than what I was told by Richmond office. I ended up went home and found out later from DMV main office that I did have all documents necessary when I was there. Incompetent staff read more