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    Social Security

    3.0 (2 reviews)
    Closed • 9:00 am - 4:00 pm

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    Ask the Community - Social Security

    Social Security

    Social Security

    2.9(64 reviews)
    62.8 mi

    I visited the Social Security Administration office in Rockville, Maryland, today and had the…read morepleasure of being assisted by Mr. Alexander. He was exceptionally courteous, professional, and helpful throughout my visit. After reading some of the online reviews, I was a little concerned about what to expect, but my experience was quite the opposite. I had an appointment, waited only about 20 minutes, and was fortunate to be helped by one of the nicest representatives I have encountered. Mr. Alexander was friendly, efficient, and attentive to my needs. He handled my request quickly and thoroughly, which I greatly appreciated since I was visiting during my lunch break and needed to return to work promptly. Thank you, Mr. Alexander, for your outstanding customer service and for making my visit such a positive experience. Your professionalism and kindness are truly appreciated.

    Be aware of the female security guard at this Social Security office. Due to ongoing concerns…read moreregarding her unprofessional behavior toward visitors and the manner in which she conducts herself while on duty, numerous complaints have reportedly been made. There are also concerns about the way she treats vulnerable individuals with disabilities. According to multiple visitors, this has been an ongoing issue for several years. As a result, an online petition has been created requesting her removal from this social security office.

    Photos
    Social Security - "Form" given to me by the guard at SSA Office in Rockville, MD on October 18, 2022

    "Form" given to me by the guard at SSA Office in Rockville, MD on October 18, 2022

    Social Security - Rockville

    Rockville

    Social Security - My ticket number (1 hour wait) & the veritable information I needed to access my online account, 08.27.2019.

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    My ticket number (1 hour wait) & the veritable information I needed to access my online account, 08.27.2019.

    Social Security

    Social Security

    3.0(24 reviews)
    52.4 mi

    The Social Security Administration is located in Washington D.C. Social Security has local offices…read moreall over the United States. Initially I had to visit the office to set up my retirement benefits when I retired. Since then Social Security has developed a website and made many technical improvements over the years. All of my business is handled online. I also get periodic emails from Social Security. Today to my surprise I received this email applauding the passage of the President's Big Bill. I have to admit I was hoping that the campaign promise made regarding tax relief for Social Security recipients would come to fruition. As much of a skeptic as I am, I'm not getting excited until the dollars are in my bank account! There's two things for certain DEATH and TAXES!

    I am a guardian for a loved one. I had an appointment to have two details taken care of. It was a…read morechallenge to get a live person on the phone. I held for 45 minutes and then opted to get a call back. Someone called me back. The employee helped make an appointment. I thought I would have to make an appointment in the state my loved one lived in. That was not the case. So I made an appointment near me in DC. The appointment time was for 11:32, not 11:30 - but 11:32. It was explained that there might be a slight delay in between visits. I showed up an hour and a half early since I had a ride. The building is behind The Bureau of Engraving and Printing. I was happy to have been dropped off. There isn't nearby metered parking. Smithsonian Metro is close by. There is a check in kiosk when you enter. You can use the kiosk or check in on your phone. Cell reception was only noticeable by the window. You can scan a QR code to check in on your phone. I checked in at the kiosk. Numbers are not called in numerical order. They are called by your appointment time. There are approximately 60 metal seats that are relatively comfy. There is always a guard in the room and at the exit door. The restroom was clean. The only seat with an electrical outlet is the first one by the entrance (smaller section of seats). My number was called before my appointment time. Numbers are not called in any particular order. Number 19 could get called before number 2. The employee verified some details and then had me return to the lobby area. If you need to provide any information during your appointment, look it up before you go. My phone was in SOS mode until I left the building. I was called for my appointment on time. There was more privacy at the windows across from all the seats in the waiting area. The employee was very nice. He helped with all the paperwork I needed for my tasks.

    Photos
    Social Security - Email I received this morning July 4th, 2025! I'm not celebrating yet.

    Email I received this morning July 4th, 2025! I'm not celebrating yet.

    Social Security - Identification photo

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    Identification photo

    Social Security - publicservicesgovt - Updated October 2026

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