I would like to recognize Deborah Watkins for her outstanding service. She was very kind, patient, and extremely helpful during our visit today regarding my father's Social Security matter. She took the time to answer our questions, explained everything clearly, and made the process much easier for us. We truly appreciate her professionalism and compassion. Thank you, Deborah, for providing such excellent customer service! read more

This Location fails to properly Process Documents after waiting over 2 hours. I had to travel to The Culpeper Location where Culpeper SS employee immediately scanned as policy and I was in and out in less than 20 minutes with Stamps of Date Received and uploaded into SS System per Proper Protocol. The Document is "Missing" and was NOT scanned in as per Policy and Requests. Manager refuses to Return Phone calls about incompetence and Disrespect HIPPA Violations in inappropriate Employee asking if I have Boyfriend and laughing and saying I do NOT have Health issue checked and confirmed. Culpeper Office is professional, Friendly and Helpful Manassas Office needs Training and Help read more

So hard to get an appointment ... got one but several weeks from now. Sad commentary on the state of our federal programs.

I had an appointment at the Social Security office for 1:20 PM, but I wasn't seen until around 3:30 PM. I waited over two hours before being helped. About an hour and a half into waiting, someone finally came out to tell everyone that we needed to complete a form online in order to move the process along more efficiently something that could've been communicated much earlier. What made the wait even more frustrating was that numbers weren't called in order. I noticed that some people who had been there even earlier than 1:00 PM were still waiting when my number was finally called. It created a lot of confusion and uncertainty about how long the wait would actually be. I was there just to update my Social Security card, and once I was called, the process took less than 10 minutes. The staff member who assisted me was very kind, professional, and respectful. I truly appreciated that. For improvement, I hope the office can better adhere to scheduled appointment times and improve communication with those waiting. Clearer instructions and a more organized system would go a long way in making the experience smoother for everyone. read more

Having an appointment is everything. Our appointment was scheduled at 11:50am. We arrived at 10:36am signed in at the kiosk. Our number was called by 11:01am and we were done by 11:10am. The number to call for an appointment is 1-800-772-1213. Si necesitan alguien que hable español para programar un cita llame al 1-800-772-1213 opción #7. read more

Do NOT waste your time here. Yes you must schedule an appointment. That's not the issue. Issue is when inquiring information I could barely get out 4 words without the lady interrupting me mid sentence about something IVE DONE FOR MONTHS ALREADY!! Let a person explain the situation so we don't waste each others time. If anyone is doing a name change and has been trying to get an appointment good luck it's been 9 weeks for me and counting. Called the main number to request an appointment and even they can't do it. The only helpful ones here are the officers. The officers are a 10/10 they had more information and actually listened to my question.. read more

Been to the Manassas location a couple times. The first time I dealt with a very kind gentleman who confirmed I had a phone appointment on another day - which I had never received any email or notification of any kind until a couple days prior - the phone appointment was about two months later). The woman who called me, while helpful, was a bit surely. Don't know who rained on her parade that day but when I went back for my in person appointment - it was clear she wanted to have as little to do with the public as possible. She took my paperwork and walked away. Came back about 5 minutes later to say I'd get a notification in the mail. Not even a goodbye or have a nice day she just pulled that shade down right away. I will say that I got a notification a week later for one request but the other request was denied. If she had bothered to let me ask a question I would have NOT given her the other document. Clearly she wants people to make multiple visits to that office. read more

I couldn't fill out an online application for disability because it kept saying the application was unavailable. Then I was on hold for over two hours on their 800 number. I then called this local office, and when I called, I was told it's because I'm too old to get disability help...go figure. Let's not help the seniors that are disabled! I'm pretty sure that just having brain surgery and getting less than $1200 a month in Retirement pay should qualify you for SOMETHING. Don't even want to hear about SNAP. They apparently think I only need $30 a week to survive. read more

HORRIBLE! they are short with staff, they should tell you before entering that only with appointments are attending, not make you waste 2 hours of your time for nothing. they need to be more efficient and helpful with everyone. To make an appointment, you need to call a 800 number like we used to in the 80's read more

Better than expected. Typical government facility, keep that in mind. You are gonna' wait 2-3 hours, expect that. Check in procedure is great, there is a QR Code to scan, hit that, answer a few questions, it will check you in. Listen for your number, or look at the screen, and wait, and wait. If you're smart, bring a book or laptop or some form of entertainment and chill. I thought the employees were very friendly and happy to help. I observed the security guard greet people as they entered, make sure they could scan to check-in, if not he would sign them in manually. Saw a few upset folks complaining, but what did you expect? Come prepared, you'll be fine. I accomplished what I needed once I got called back, took maybe 10 minutes, no problem. Did I mention to come prepared and to chill? You'll be fine, really. read more

Had to go to the office twice first time with no appointment waited nearly 5 hours to simply provide a marriage certificate and have my personal identification seen and certified. Was told no more action was needed. Was called several days later and told that they didn't have the records and in fact no application was in the system. We got an appointment on 1 October and due to the government shutdown they were short staffed and we waited over 30 minutes past our time. It was finally sorted out when the second visit was just about complete and the representative said oh it's actually in the system. Not a good experience. read more

Had an appointment at 10:20AM, I waited 2 hours and asked what was going on but they told me to wait. I waited until 2PM. My number never showed on the screen. The person in window 7 was very rude, and didn't want to help even tho he didn't have people at his window, Mr. Morton. He made me wait while he made a phone call, he didn't want to help and it took him less than a minute to fix my problem. All I have to say is if you don't like your job, QUIT! You don't have to be rude to people. read more

had an appointment for 1:30 pm didnt get called up until 3:45 what's the point in making an appointment then ? then to be told to wait and be called back up after I retrieved my sons insurance card ridiculous unprofessional and sucks very badly ! read more

Service is super slow but they got me in and out when it was my turn. I just won't bring my daughter next time i have to go so she doesn't have to sit so long read more

Ridiculous - We have had to call the national number multiple times trying to get an appt for a call back. Manassas office has never reached out. Finally told by Nat'l to call Manassas directly. I have called a dozen times and every time I am on hold waiting for the next available agent, I hear someone dial numbers and then disconnect my call. What a crappy operation- read more

Everytime I call and choose to speak with a rep it start dialing a number and hangs up. UNEXPECTABLE read more

We've been here well over an hour with the ticket to have a name change done. How dang hard is it to process name changes. I'll let you know if anything changes in the next 84 years while I wait. Edit: 3.5 hour wait for a job that was completed in 4 minutes......4 minutes. Get your stuff together. read more

I received excellent service here. I came for a name change since I recently got married. I recommend coming at least an hour early to get in line. Security gives you a number and you simply just wait to be called. The employee that helped me was very kind and resourceful, a very pleasant experience! read more

DO NOT MAIL ANYTHING IN!!!! I was trying to change my last name and I followed all the prompts, and they lost my marriage license and passport. It has been 2 months, I have a tracking number from USPS and have proven that they had received it. Every time I call, they put me on hold and say that the Manassas office is too busy to take my call. I have been told that I will be called back and never am. I am lost for words and extremely disappointed. read more

I visited this Social Security office three times to obtain a form SSA-1099 for our deceased Mother's financial records - needed by our CPA to process her tax return. My brother had sent a letter to the Social Security Administration (SSA) dated Feb. 27, 2014 requesting this document. Three months later, no response from the SSA. So I went over, stood in line for 40 minutes to inquire about obtaining this document. When I got to the counter, I was told that I had to prove that I was an Executor of my Mother's estate - of course I had zero documents with me. That was all I was told - I should have asked more questions. I return a second time - with an e-mailed copy of my Mother's will. After standing in line for over 35 minutes, I am told by the lady at the counter that this document is not acceptable - they need to see the "ORIGINAL" document - no copies. So I return a third time - this time with a massive notebook obtained from my Brother containing the original will and any and all other documents that anyone could possibly want. I stood in line for another 35 minutes - got to the counter, went through the process, showed them the original documents, provided my ID and the SS of our Mother - and they finally printed off a SSA-1099 and handed it to me. Had I known the SSA would only accept an original document - and had I visited the very first time with that original document and received the document I was requesting - they could have earned a much higher star rating. Communications by the counter folks here is poor. They need to do a much better and thorough job of communicating what the requirements are. They wasted a lot of my time. read more

Social Security - Public Services & Government Near Me - Manassas, Virginia

I had an excellent experience here. Lined up after lunch for a 'walk in' after I figured out that I had failed to sign up for Medicare and my TRICARE benefits had been turned off. PANIC! Anyway, got in to the seating area after 15 minutes; another 90 or so after getting in (what would you expect as a 'walk in'?) Anyway, the agent heard my story, said she would find my application and get it adjudicated. (On line applications are distributed to various field offices for processing). Said she would call me - she did, next day, saying she found the application in Boston and would get it next day and process it. So applied on Mon, notified Sat that I had coverage! Would not have happened without that agent going the extra mile. Thx agent lady. read more

The Social Security Administration has options, monthly paper check, repesentative payee, or Debit card.

I would not give any stars if I could. Slowest service. Waited more than 1 hour to only get to the ticket machine. No human working at the front desk, some people are slow to figure out the options in order to get the ticket, no one there to instruct. When is finally our turn, paper ran out, and it took literally 10 min to get someone to fill the paper. Then another 2 hour waiting time. I am so sure there is many things can be done to improve the service. Look at DMV nowadays. read more

Misplaced my 2019 1099 from SS....Dreaded calling them due to the expected wait.. Well, Christmas came today because the voice prompts were having a problem understanding my name being spelled and informed there would be a 25 minute wait for a rep... It asked for my phone nbr for a call back, which l gladly gave them rather than me waiting online... Lo and behold when l gave my number, someone AUTOMATICALLY came on....How's that for a FRIDAY call to SS or ANY govt. Office...is it snowing outside? read more

very poor and the employees don't know their job descriptions and they jus waste peoples time. horrible experience... they need to make this place online so people can save time and not wait for hours!! they are lazy and just waste time read more

I try to call so many time but nobody received my call I want to update my citizenship so I try to take a appointment last 3 year but nobody answer me This is my mobile number 5715250498 please give me a appointment so I give u one star only Nobody help me read more

ABSOLUTELY TERRIBLE SERVICE! Waiting time is over 3 hours every time I've come in. They NEVER call the tickets in order!! Service is extremely slow for no reason. I would not recommend this place to anyone! read more

Well now that I'm waiting at DMV I thought I'd take advantage of my wait and review Social Security. My visit was straightforward. I needed a replacement card with my married name. I will warn you when I left shortly after they opened the line was out the door. When they open the security guard asks those in line if anyone has an appointment so I guess they can go in. You then go to a window and get a number and then wait till you're called. The guy who helped me was quite efficient and I was done and out in about 10 minutes although I did have to prompt him by asking about next steps. Keep this in mind too. I got there at 7:30am to secure a place in line. They open at 9am. Also depending on your need there is some stuff you can do online as opposed to going to the office. read more

My experience is very similar to the last commenter's. I have called this office in July of 2020, immediately after receiving the birth certificate of my adopted son, to obtain an SSN for him. I was told by an agent that "due to corona virus, our offices are only processing life and death matters, and you have to call us back in at least 3 months". Fast forward to November, I call again. This time another employee says "oh no, you have to file by mail. Download SS-5, attach his documents and send it to the office via USPS". So I did that right after I collected the confirmation letter from the daycare that the child is alive and enrolled there (yes, you have to do that, because fraud). I receive the originals back in the beginning of February, no letter along those, nothing at all, just the documents in a quite rough shape (when sent in, they were in perfect state). So I start calling to follow up three weeks later and here are the responses I get: 1 call (3 weeks after receiving the originals) - you need to call in a week, nothing in the system. 2 call (4 weeks after receiving the originals) - we will provide the information to the manager 3 call (5 weeks after receiving the originals, Tuesday) - the information will be supplied to the manager, you need to call back in 2 days. 4 call (two days after the 3rd one) - you have to come in person to apply, and we only schedule appointments at least 3 months into the future. This is an awful way to treat people. Information that conflicts each other, blaming the customer ("You will need to prove to the manager why you didn't apply immediately" - I did! I did!). Not really sure what to do here, I guess I'll wait for the scheduled appointment that will be sent in mail. read more

My husband needed to apply for a new social security card. We've heard horror stories about the long lines and waiting times so we decided to get there an hour before they opened. We arrived at 8am and there were already 10 people ahead of us. It was a Wednesday which means they close at 12pm. I don't understand why but whatever. We waited exactly one hour in the cold waiting for them to open. In that time, the line probably grew to about 40-50 people. The security guards came outside at about 8:55am to tell us the rules for when we get inside. They also asked if anyone had any appointments. I guess people with appointments get to go in first but nobody in the line had one. Luckily, since we were 11th in line we got to go in the building as soon as they opened but there were still people having to wait outside. Once inside, there was one person giving out numbers and she wasn't the most welcoming individual. You get your number and then you have to sit down and wait till your number is called. Once our number got called we went up to another person who unlike the first lady was super nice and helpful. The whole thing took about two hours. One hour waiting outside and one hour inside. I do think things would move faster if they put more than one person to give out number and more than one person to assist once your number is called. Overall I mean what can I say, it's the Social Security office. Nobody wants to deal with it but sometimes you have no choice. read more

Social Security - Public Services & Government Near Me - Manassas, Virginia

Mal servicio horrible Antes de la pandemia y aún peor durante la pandemia y aún hoy que todo está habierto los casos bajos y la mayoría de lugares trabajan de forma regular ellos siguen teniendo la competencia con quien de las oficinas puede ser la peor! Porque no hay explicación humana para no habría oficinas no dar citas y nisiquieran contestan el teléfono y si tienes suerte y el Espíritu Santo te contesta pues....pesados te humillan te maltratan etc. antes de la pandemia las colas estavan hasta afuera bajo temperaturas horribles y hoy nisiquiera la habren la oficina solo por citas reciben a la gente y como no se puede hacer cita!!! Pues cara en lo mismo bueno la cereza en el pastel es que te dicen llene forma haga por correo todo y lo haces y por arte de magia. Nunca reciben los documentos es horrible read more

Fast and courteous service for Medicare and Disability assistances. Get a bad rap.

Trying to make an appointment is now worthless because now the only way you can get anything done is through mailing it in even though the office is open for business. I was told it is ONLY open to those who need to get a Visa! WTH! I live here and need a social security card now. I shouldn't have to mail off my original documents to a place right here that is open and is known for losing your documents! So, you're not here to serve the people that live here? I'm a Disable Vet and need my card to file for my benefits. read more

What an absolute terrible experience with this MANASSAS, VA office... I would not send your documents here via mail unless you want them lost. I have mailed in my marriage license and my physical drivers license (they said had to be original) via UPS with tracking. I included a return label UPS with tracking. 2 and a half weeks later I received my marriage certificate via USPS and NO LICENSE. I tried to contact the office multiple time and even called corporate. Corporate even tried to reach them and they couldn't either. 2 weeks go by and I end up sending an email. Someone gets back to me and apologizes and says they will check the lost and found in 3 days when they are back in office.... well.. a week and a half goes by and no call. Just received a call today saying they get a lot of mail and the post office lost it. Which.. if you would have just used the UPS label i provided nothing would have been lost... WORST EXPERIENCE EVER.. STOLEN GOVERNMENT DOCUMENT from a "social security office." I am beyond baffled at the un professionalism with this government building. If you can lose a license in your office... how great is your office keeping my social security number private and safe... read more

I'm only giving 5 stars because of the service I received from Richard, otherwise I'd definitely give a 1. My original documents were returned to the ss office because I failed to pick them up in time from the post office (totally my fault). I called the ss office every week for two months just wanting to verify they had my documents so I could pick them up. Each time I was promised a call back! Until I spoke with Richard who had also promised to call back (and with my pass experiences I was hesitant to say the least). He did in fact call me back to let me know the documents were there and I could come get them or have them mailed again!! Thank you Richard for your excellent customer service and following through! It may seem minuscule, but they had my passport and I'm going on a cruise in a few weeks and wouldn't have been able to board without! read more

As the other reviewers below, I would give this location and Social Security overall 0 stars if possible. I went to change my name in September 2013 and waited in their outside line for an hour prior to the office opening and as you can see I still have not received any assistance from SS and it is almost January. In the past two months I have called the Manassas location every day leaving messages for Managers NEVER to receive a returned phone call. I have contacted the 1800 number several times and received NO helpful assistance. I have emailed the main office and have only received emails asking for more information NEVER any actual assistance. My next step is to contact the Congressman for the district of Manassas to try and get my name changed. I wouldn't care about my name change at this point IF THEY HADN'T DESTROYED MY SOCIAL SECURITY CARD in September when I visited. In the future if I ever need medicaid, medicare, disability, name change, social security card replacement etc. I'll probably just go without it because of the hassle of trying to get anything accomplished and the frustration of waiting for months trying to figure out what's going on. I'm also super excited that I'm expecting my first child and I'll have to put my maiden name on the birth certificate because I didn't start changing my name 6 years ago in preparation. read more

If I could give it zero stars, I would. I took a day off work to go to the office and change my name after I got married and received a form indicating that I should receive a new card in the mail in 1-2 weeks. That was 9 weeks ago. I have since called the national toll-free number twice, who have reportedly resubmitted the request. Calling the phone number listed here for the office sounds like it is trying to connect to a fax machine. I was able to get a final, notarized copy of my marriage license from the foreign country where I was married in less time. I really am not sure what else I can do besides the rinse and repeat cycle of calling every three weeks in the hopes that it works someday. read more

i have been trying to get an appointment for six months now. i've called and they keep promising me an appointment to claim my deceased husband's spousal benefits, and i am still waiting! i am not working and desperately need these funds! please, please call me as soon as possible or send an appointment letter to my address, which you have been promising to do, for six months!!!!!! j. bridges po box 1060 centreville va 20122 thank you! read more

I've tried scheduling an appointment twice now. Both times I've been put on a waitlist and instructed to wait for a call that never came. Apparently the first guy I talked to forgot to put me on the waitlist in the first place, because the second guy I spoke to said I wasn't on it. Terrible customer service. read more

Ugh I've spoken to two different agents literally with just general questions and they have had the nastiest attitudes. It's your job you don't have to work there if you're so miserable. I get they speak with rude people all day but I was not one of them. read more