I have been to many DMV during the course of my 21 years life in United States, this DMV by far the…read morebest DMV ever. Parking was a breeze Infront of the door so that I can assist my elderly mother into the DMV easily.The lady on the front desk was extremely kind and helpful. Mom and I waited may be like 7-8 minutes when our number called. This time the lady at the counter was even more courteous , professional and had a very sweet smile on her face. Not only that, she was extremely patient and kind with my elderly mother. I just want to commend the whole department for being so professional, kind and above all all efficient. Thank you so much!!

I made an appointment on the website. When I arrived at the DMV, I checked in with the QR code at…read morethe door. I was about to settle in for a little wait but was called up for my service a couple minutes before the appointment time. The whole thing took about 10-15 minutes including the vision test and picture. They even helped me with another thing I didn't have an appointment for. It probably helped that I had an appointment and it probably helped that it was a Tuesday afternoon. The place was not very busy. But it was a smooth and easy experience just as you would hope for but maybe not expect. I made a point of leaving the review because I saw all the negatives before I went and it really was good. People who have bad experiences are more likely to leave a review - that's just how it is - so I wanted to add my experience for balance.

It's one thing when all your high school teachers misspell or can't pronounce your name. It's a…read morewhole other when the state can't spell it. I am truly unimpressed with the effort of these employees. On my ID my name was clearly misspelled due to the lack of focus from the very rude employee.

Our first experience at the DMV in located in the Ashland Hanover Shopping Center was great…read more Unfortunately, my mother misplaced her Real ID, so in April 2025, we made the journey back to the Ashland DMV for a Real ID replacement card. I told the guy at the information desk that I had made an afternoon appointment to get my mother a replacement Real ID card and that we were there earlier this year. He directed me to stand in a long line. I stood in line, while my mother sat down. When my turn finally came, and I told the woman at the window, we had an appointment to get a replacement Real ID card, she said I had been directed to the wrong line. Although the lady had returned to the information desk, I wasn't about to stand in another long line again. Maybe the woman at window 1 was a supervisor because she advised the woman at window 2, to complete my transaction. We should have completed everything and out of the DMV within 30 minutes or less. We were unnecessarily at the DMV for two and a half hours! This message is to the managers: everyone should know their job but its especially necessary that the person at the information desk, knows their job. They should direct customers to the correct lines and provide the correct information. Employees should be cross trained and training should be on going. Everyone is a customer and everyone's time is valuable.

This is the best VA DMV site that I have ever used. The Manassas, Fairfax, and Chantilly DMVs and…read morehave three things in common, slow, slower, and slowest! Warrenton DMV is quick. The staff is very talented, the boss is excellent and Mr. J. Turner, who waited on me today, is a delightful and resourceful staffer. I live in Clifton and I drive to the Warrenton DMV, do my DMV thing, have lunch on Main Street, buy a shirt at Britches, and drive back home in less time that it takes to do business at any of the aforementioned DMV Offices.

Everybody likes to complain about the DMV. It's a funny meme and a go to for comedians. All my…read moreexperiences with VA DMV have been positive. For the most part people have been friendly and professional.

Seamless experience here over the last month. We went twice to secure an ID for my oldest daughter…read moreand the process on both Saturdays went super well. She was able to get us registered online with an appointment...we were in and out inside of 45 min each time. Aside from attempting usage of the wireless printer on site everything went super well. We ended up needing to come back two weeks later to provide additional information. Two thumbs up overall.

Make sure you have an appointment! Make sure you have your documents! Otherwise this is a…read morepleasurable DMV experience! Gone are the days of crowds, the staff is extra helpful and nice too! #enjoygoodpeople

I'm happy to report a 5 star experience today at the DMV!! Appointments are required for this…read morelocation and they only offer select services so check the website to see if this location is right for you! I arrived 5 minutes before my appointment, checked in and was told to wait. At exactly my appointment time I was allowed to head upstairs. Once there, I was helped immediately (no lines!). I needed to get the title for my vehicle and came prepared with all forms already filled out. The gentleman that helped me was the definition of competent and I was out of there in minutes. I hope they keep this new appointment system, it made for a much nicer DMV experience.

I got there and It only took about 10 minutes for them to renew my license! Quick and easy! I was…read moreonly there for 20 minutes max!

I would give it -100 stars if that was an option. The African lady at the front desk, with salt and…read morepepper bob, has awful service. I think she works there for free based on how pissed she was helping everyone. Discriminating against all foreigners, but when a non foreigner came, she remembered her customer service training. I wanted to say something to her but her attitude scared me and I honestly thought she would kick me out. She threw the application at me like a frisbee, I just took a deep breath and sat down. But the lady at station 2 was amazing tho.

I went on a Friday. It was the last business day of the month. I booked a 4:30 appointment for an…read moreID service and got there at 4:20. I did not have to wait long after my appointment time to be seen, because if I had my anxiety would have been through the roof, which means I was probably seen somewhat near my appointed time. I had all my forms complete and documents organized the night before which made the window interaction go very smoothly. There was ample seating, albeit not very comfortable, but at least I was able to sit down. Everything, machine wise, behind the counter was functional so there was no delay. Scan the code when you enter so that you can check in, and then what for your appointment.

The Division of Motor Vehicles in Lorton, Virginia was excellent today. It was well staffed,…read moreefficient and with very friendly employees. My husband was there to obtain a REAL ID. We were turned away from the Woodbridge office after an extended wait time a few weeks earlier. They were insistent my husband have his social security card, even though the letter states it is not required. We provided the same information today and were in and out of DMV within 15 minutes. High praise to the management and employees of this facility for providing us with a pleasant experience. DMV normally only gets negative feedback. Sandra

Friendly, quick, and outstanding customer service for those who need to register or re-register…read moretheir vehicle.

The DMV on Mill Road in Alexandria was amazingly efficient. It opened at 745 AM - 15 minutes early…read moreon a Saturday morning! The check in clerk asked for materials in support of REAL ID to ensure my paperwork was in order. I was issued a ticket and waited 10 minutes to fully process the REAL ID requirements. I filled out the REAL ID application online...Jaimie pulled up my file, printed it, scanned my paperwork. Because my license was going to expire next year, she asked if I wanted to renew early. Jaimie had me out of the DMV by 835 AM and saved me another trip to the DMV next year. Best DMV experience EVER! Robin

I had a very frustrating experience at this DMV location and feel the situation could have been…read moreresolved much earlier if staff had simply taken the time to listen. Months ago I came to this same DMV location to update my address. At that time, a staff member told me that my vehicle registration address could not be updated until my driver's license address was updated. I followed those instructions and later renewed my vehicle registration online. However, my new registration and decals never arrived in the mail. When I came back to the DMV to investigate the issue, a teller initially tried to charge me a replacement fee without actually looking into the underlying problem. After explaining the situation and speaking with a manager, I was told the issue was my fault for not updating my address, even though I had previously tried to resolve this at the same location and followed the instructions given to me by staff. After waiting a significant amount of time and explaining the situation multiple times, another teller finally looked deeper into the system and discovered that two separate DMV customer accounts had been created for me. My driver's license record and my vehicle registration were attached to different profiles, which caused my address update not to apply correctly and likely contributed to the registration not being sent to the correct place. Because of this, I had to spend a long time waiting at the DMV while the issue was investigated and corrected, time that could have been avoided if someone had simply taken the time to listen and check the system earlier. I do appreciate the teller who ultimately identified the duplicate account issue and helped correct it. However, the overall experience was unnecessarily stressful and time-consuming due to poor communication and lack of initial investigation. I hope this feedback helps improve the process so future customers do not have to spend hours resolving an issue that could have been prevented. The woman who made this most difficult was sitting at window number six with long dark hair either Spanish/Indian it is around 2:11 PM on3/11/26. She did not care to hear anything regarding and was very rude/nasty attitude.

Very quick service if you come at 7:45 am and wait until it opens at 8 or go online and make an…read moreappointment. There's two lines for appts and walk-ins. The customer service was quick. I've noticed several people are training and need help with more complex issues like title letter errors.