I visited the Charlottesville DMV where stood in line and waited for over 40-minutes just to find out where the Disabled Veteran plates I ordered (3- weeks prior) were. I even brought my VA Letter just to make sure there were no hold-ups (I already have Disabled plates for my motorcycles and a Handicap placard for the truck I was ordering the plates for). The DMVNow website stated that they required required either a signed Physician Form (submitted years ago) OR a VA Letter for this order. After a lot of furtive activity on their part, and checking their computers, I was told that I should expect the plates in the next couple of weeks. I asked if they should take a copy of my VA Letter just in case. But they would not accept it because "they don't know what to do with it". The following week, more than a month after I placed my order, I decided to follow up on this by going to a smaller "DMV Select" facility in Madison. Those ladies in this office were so much friendlier and much more helpful. While they could not determine why I have not received my plates, they took my VA Letter and the plate purchase receipt and sent it to the main DMV office anyway. They also offered to re-order my plates if in case it got lost in the mail. DON'T WASTE YOUR TIME WITH THE CHARLOTTESVILLE DMV - go to the Madison DMV Select office if you can. However, the Orange DMV Select is another story entirely. read more

I was in and out of there in 5 minutes on a Friday at 9am! I don't often write reviews, but my experience was so unbelievably awesome that I had to share it with the world. read more

A 5 star review for the DMV? What in the world!? Booked an appointment online last week for 10:00, I rolled up at 9:49, and I left at 9:58. Unheard of, and unbelievable. I had to write about it! I have to change my license every couple of years thanks to how often we move due to work and because I'm on a visa. I've waited 3 hours before for an address change, so you know ya girl brought snacks. But, this time, I booked an appointment online, prefilled the form, printed it out, brought it in with me, and I was out before my appointment time. Crazy! This place isn't the devil, and the staff member who assisted me was so nice. Let's see how that new photo turns out though... read more

DMV - Departments of Motor Vehicles Near Me - Charlottesville, Virginia

I have never used Yelp before and downloaded it just to leave this review. This is the worst DMV I have ever experienced. Sat here for 3.5 hours, only for them to skip over my number and five others and then tell us that we must not have heard them. Truly horrendous and incompetent read more

Miracles happen from time to time! I was in and out in 23 minutes! Everyone was super nice ! The person who was helping me went way over the top to help in a very stressful situation! She is a DMV angel! read more

Okay so it's the DMV... if I saw a 5 star review it's probably fake. With that said, I like the new appointment system. Instead of wasting an entire day waiting for your number to be called, now you can sit in line virtually for 2-3 months to even get an appointment at all!! Honestly the DMV staff has always been rude and today was no exception, the guy groaned and rolled his eyes while doing my paperwork despite me remaining completely silent the whole time (sorry you have to do your job??) but to be honest the fact that I was in an out in under 30 minutes exceeded my expectations. Expect the workers to be totally rude but at least you don't have to sit there watching them waste your time all day anymore! read more

I had great service from Mrs. Tamikia Scott-Rush. She was extraordinarily patient and very efficient. I had been to the DMV the two days before, this was my third try to work out a new title and registration. The first time, I lacked all the paper work, but the agent was very helpful. The next day the internet was down, but third time was a charm. Mrs. Scott-Rush was very charming as well as very helpful. Even when I lacked a specific paper, she let me substitute it with another. All the while she smiled and was very pleasant. I thank God for Mrs. Scott-Rush and her assistance in registering our church van and changing the title. read more

Just kill me. They should not let the service reps doing nothing to be visible to those of us waiting for two hours on a simple title transfer. People say it's worth it for people from Charlottesville to make the hour drive to either Madison or Waynesboro and now I believe them. Next time I will go up to Madison. These people couldn't pour piss from a boot if the instructions were written on the heal. read more

I don't comment often online and I can't speak for others and their DMV experiences. Gotta say though...that I just moved from New York to Virginia so I've experienced DMV from a different perspective. I'd like to say that I received excellent service at the Cville Pantops location. Leslie is the best! She was efficient, helpful and very nice. The best experience I've ever had at a DMV! read more

It's hard to imagine a worse experience than this. Even if you try to beat the rush by arriving before they open you'll still be stuck in line. As others have said before: use your time to drive to any other DMV location in the state. read more

If the goal was to provide the worst customer service possible, then it would be five stars. I was hoping that by having to schedule an appointment and completing the paperwork online that it would be better than the usual atrocious experience. The ladies outside who checked me in were pleasant and so was the Information Desk but the last individual who had to actually work (heaven forbid) was your stereotypical rude unhelpful bitter woman who resented having to work. They must screen candidates for the most miserable unhappy rude people possible. I've worked in the Middle East and my experience in obtaining a Driver's License and an ID there was a vacation in comparison. Thanks DMV for continuing to excel in the providing horrible customer service. Your staff can't possible be overworked which is usually the excuse. And several employees insisted on wearing their masks incorrectly - noses exposed. Ridiculous. read more

Ugh. That's how I feel anytime I have to come here. Every time I've been here, the experience has been pretty poor. Of course there is always a crowd. There is so much going on all the time and so many people to be waited on and way too little people to do the waiting on. I hate to say it, but it always seems like the employees are taking the longest time possible, not in any rush, and sometimes doing nothing at all. There's not really much else to say. On the plus side, the setup is kind of nice and the waiting area is nice and big and seemingly clean. Good thing, because most likely you'll be waiting a loooong time. read more

no common sense, online booking for this location not available, walked in waited 20 min in a short line for information gal who says I can't run this through computer gave me a ticket, thirty more minutes later still waiting, checked again simply said yea your number is in there- i said the guys without appointments just went in front of me... they will not give you estimated time- when I showed her the time based on the scan she says oh, we dont go by that! not estimated time!!! unfriendly, inefficient suffrage! stay away read more

I want to thank everyone at the Charlottesville, Virginia DMV, for their professional and wonderful care and patience I saw today when my brother was by there to renew his driver's license. Thanks again and be safe! read more

What's the point of an appointment time if they take walk-ins before you???? I made an appointment for TSA PreCheck at 2:30 pm. At 2:32, the lady opens the door and calls the number of one of the walk-in instead of honoring my appointment time. VERY FRUSTRATING. Unprofessional. Classic DMV experience. read more

Love how people just get up and walk their asses around shooting the breeze while dozens of people are waiting for service. Two hours of AIS time before getting called up to the counter. Everybody is in a hurry except the people sitting behind the counters. Pathetic. Recommend any other DMV location but this one! read more

Waited over an hour to be seen and gave up. Came in at 10am and gave up around 11:30 am. Don't go to this dmv because you may be waiting until the end of time. Go to waynesboro. read more

DMV - Waited this long and still wasn't seen. So pissed. - Departments of Motor Vehicles Near Me - Charlottesville, Virginia

My experience at the DMV was A-OK, which I feel like is the best you can hope for. Note that the parking lot is on the opposite side of the building from where you pull in! I liked the first stop at the info desk where I was able to make sure I had everything I needed. I did have a strange interaction where there was a question of whether or not my (original, signed, not a copy, literally from the county office, issued in the '80s) birth certificate would "count". Luckily they decided it would be OK since it is the only birth certificate I have... There are lots of people waiting for many different things, so don't get too overwhelmed by the crowd. There were twelve lines and about half were open. The employees were friendly enough. There were lots of signs around advising me that I could do things more quickly/cheaply online (except, of course, the thing I needed to do). Definitely something to consider for next time, though! The website has a live-updating estimated wait time. It's definitely quickest around 9am, a little longer in the afternoon, and a disaster around lunch time. My estimated average wait online was 15 minutes, but it actually took 40 minutes, so go figure. Wifi would've made my wait more pleasant, but some online appointment scheduling would've been even better. read more

I waited for over 2 hours... But the woman I worked with was incredibly sweet and professional despite being stressed and working with a brand new system (it had just been introduced that day). read more

For many years I have often thought that the DMV is located in the Ninth Circle of Dante's hell. I truly believe this. The customer service line is continuously and impossibly busy. When trying to contact them by phone, sometimes a recorded voice will inform me that "all of our 200+ agents are busy helping...." and that I should call back later. I am invited to "visit our website, 'DMV Now,'" but when I do, trying to wade through these difficult-to-understand "detailed" instructions can be extremely frustrating. I have filled out the forms online, only to be "told" that for this-or-that-reason my information could not be processed. I would say that the DMV is in the Tenth Circle of Hell, but Dante only lists nine. read more

Terrible experience. I was hopeful as there was no line at the door. I get my number to get my license for VA ( have out of state license). The first number they call is only 5 numbers from me and there are maybe 15 other people sitting down. I was initially hopeful, but it has no been 70 minutes since they called someone else from my letter group, but I watch other people come in, sit down, and get called up before me. What communist system do they use here? Should have listened to peers and drove somewhere else, this is ridiculous. I rather get a ticket then come here again. read more

DMV is never a pleasant experience, but my visit here wasn't awful. This location is good. Like any DMV, it's a crap shoot whether you'll get a short line or wait. I went in the other day and was in and out in about 30 minutes. That to me is good for DMV. read more

Ok, so after reading the horrible reviews this branch received, I was not looking forward to making a trip there. To my surprise, my husband and I were in and out in about 45 minutes. We didn't have quite the right paperwork but they helped us and were very kind. I was extremely impressed with the customer service we were given! read more

DMV - Not too bad! - Departments of Motor Vehicles Near Me - Charlottesville, Virginia

The only place you could have an appointment & the line still be out the door. Welcome to Virginia! After moving here & making our dmv APPOINTMENT nearly 2 months ago, I was informed that because my husband & I didn't have 2 separate appointments for obtaining Drivers Licenses, vehicle registrations, ect....only 1 of us would be able to get our DriVes License register to vote. (The other was of course able to register OUR vehicles & get theirs) SERIOUSLY tho, how much effort is it to issue a 2nd License when I am standing right here. Where is the human empathy to work something so simple in. Give grace & help your neighbor. Do unto others as you want done to you & members of your own family. This place was the closest to our new home with a 45min drive 1way. Additionally the armed security guard & lack of consideration for people made my experience feel oppressive like something you would experience in a 3rd world socialist country. Un-American & Fully funded with tax payer dollars. God Bless. read more

Horrible place to do business, avoid at all costs. When I first moved into the area, it took me three trips to get my real ID license. After waiting hours, they'd tell me I was missing something, then the next time, same thing. I finally got it on my third try, but I learned my lesson. Since then, I've used the Waynesboro DMV exclusively. Even with a half hour drive each way, I'm still saving a lot of time. One of my friends uses the Orange DMV with similar results. read more

When someone says we need Government provided healthcare. Just ask them if they've been to the DMV. Government bureaucracy, slow, poor service, and did I mention slow. If you're not on Social Security you will be by the time you leave. The perfect place to do your end of life planning. read more

The experience gets worse every single time I come here.. I show up for a simple CDL holder address change and wait for over an hour. Very inefficient.. read more

If someone wanted to make a documentary about bad customer service, this DMV should be featured front and center. Whoever bullied the counter lady when she was younger has created an absolute monster. Lined up 3 hours to retake a test but was turned away when I presented the same documents I brought the previous day. Absolutely no logic behind it except that the staff yearns to grab an early lunch. Not looking forward to the 3 hour wait time for the third time. read more

I stood in line for 5 to 10 minutes and sat down to wait to be served. While not being served 3 clerks were sitting around having a chat for at least 15 minutes without serving anyone. These clerks were at windows 4,5 and 6. There were other clerks, specifically V. Gentry who served me, who were working hard, taking care of multiple customers while the lazy 3 clerks were chatting. She gets 5 stars and the 3 lazy clerks get 0 stars. I will go to Waynesboro next time I need to do business with dmv. Shame on dmv for being so careless with my tax dollars. Fire the three clerks on windows 4, 5 and 6. Today is February 3rd 2015 and the time was around 11:00. Do your civic duty and trim the dead wood from your site. Show respect for your customers who work hard to pay you. read more

I renewed by license with a Real ID here and it was a great experience. Thirty five minutes start to finish - efficient and pleasant!

I went there for a ID change and I waited 2 hours just to get it done. It should of taken 15 minutes at the most. To the city of Charlottesville Shove It! read more

Service representative was incompetent. Had to go home twice for different documents which I find out wasn't necessary. Train your representatives!! Oh, and your service queues don't work. First come, first served. I don't give a damn if someone just wants something simple. I was there first. read more

Not the most efficient and informative place. I agreed to the previous reviews. I surely hope the service would be better, consider the lockets are plenty, but not all are open. Be prepare to wait and try to do some research or go online if you have questions because (if you are lucky then you will get a good, kind and informative staff) you might get unlucky and got to wait and wait or worst thing is you came back for nothing. read more

What a joke! I can not think of a more ineffiencely run organization! The people at information are rude and completely unhelpful. Waiting in line for an hour to get a ticket to... wait for it.... wait again! read more

Absolute worst. No stars to be given here. Waited three hours for my daughter to take her learner's permit test. Left with probably another hour before we would be taken. There is one worker who seems to know what is going on (Desk 11) and she spends most of her time trying to help the other people working there instead of customers. It was ridiculous. What can be done about this??? One poor kid finally got up to a window and then waited at least 45 minutes just to take his test...actually he was still waiting when we finally left because we were starving to death. read more

Welllllll it was back to the Cville DMV this morn for another round of state maintained madness. I arrived around 730am it was 13 degrees about 15 people already in line. After the doors opened at 8am and ten minutes later I was at the info desk where I complained to the lady that they only had two out of 12 service windows open and that I had been there numerous times waiting for hours never to have my number called. She told me she would get the manager the manger told me that her second shift arrives at 830am I asked her if she thought that made sense given the line forming outside at 7am and door opening at 8am. She told me they needed more people and gave me the number of District manager (Mervin Brown 434-293 5211) he was not in office but his second in command was she told me that they need people badly when I asked her to characterize the Cville DMV she said it was struggling. When will the state provide us with DMV that can actually serve the community? Best part is after I got my number and sat down the manager announced that their camera system was down state wide so they would not be able to process licenses or license renewals ALL DAY!!!!! Good thing the state has us by the #alls No Way could this place survive as a business Nice Work glad I pay all those state taxes. read more

Absolutely the worst DMV in Virgina. I have lived in many locations and this is the worse one I have ever dealt with. They are just about all rude and condescending. Don't bother looking online and bringing the required documents because when you get there it won't be enough and when you come back with the new required documents the next person you see there will require different ones. The wait is the longest I have seen. I've started going to Richmond or Waynesboro for all my DMV needs including the drive time you will be back home faster going to Waynesboro and be a lot happier because you weren't treated like a piece of trash. read more

No complaints whatsoever. There were already 20 people ahead of me in line at 8 am this morning but I was out in 40 minutes!! I was applying for a new VA drivers license. Definitely pays to go early! read more

Ms. Griffith and Bruce were friendly, professional and efficient!

A couple of weeks ago, I needed new tags and got to speak to an agent about it. I mentioned that there was some urgency about it and within one week (!) the new tags, registration and stickers arrived. Now, maybe that woman on the phone had nothing to do with getting those new tags to me so quickly, but I like to think she rushed home and punched them out herself in the garage. In any case, she was friendly, patient and altogether helpful. Thank you, DMV. read more