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    Recommended Reviews - DMV

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    Reviews With Photos

    Cristina Cici B.

    A 5 star review for the DMV? What in the world!? Booked an appointment online last week for 10:00, I rolled up at 9:49, and I left at 9:58. Unheard of, and unbelievable. I had to write about it! I have to change my license every couple of years thanks to how often we move due to work and because I'm on a visa. I've waited 3 hours before for an address change, so you know ya girl brought snacks. But, this time, I booked an appointment online, prefilled the form, printed it out, brought it in with me, and I was out before my appointment time. Crazy! This place isn't the devil, and the staff member who assisted me was so nice. Let's see how that new photo turns out though...

    Waited this long and still wasn't seen. So pissed.

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    10 years ago

    Helpful 0
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    Oh no 0

    10 years ago

    Helpful 0
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    Love this 1
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    Page 2 of 2

    Ask the Community - DMV

    Review Highlights - DMV

    A couple of weeks ago, I needed new tags and got to speak to an agent about it.

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    DMV Connect - American Legion

    DMV Connect

    5.0(1 review)
    85.4 mi

    I went here to switch my title over on my car. I consulted the DMV website to look up all the…read morenecessary paperwork needed so I would only have to make ONE TRIP because the DMV is infamous for stating "everything you need" online & then stating something completely different or additional in person, resulting in multiple trips, excess time off of work/out of your day, incredible wait times & major frustration! This location is tucked inside the American Legion & is literally a folding table located in their main event room. I thought I walked into the wrong place, as did others behind me, but it's small size was super nice & it was epic to have no line! The person who assisted me was very nice & friendly ~ She's was 5 stars! And the convenience of being able to make an appointment & be seen right away ~ again 5 stars! And being located in close proximity to me ~ another 5 stars! The DMV gets only 1 star because of all the BS involved but it's not this location's fault, it's the way the DMV rolls. I had made an appointment & was confident that I had everything I needed to complete my transaction. Sure enough, I sat down & the lady said I needed another piece of information that was not listed on the website! What does that mean... It means that I could not complete my transaction! It means that I took off time/leave from work and drove somewhere unnecessarily! And it means that I now have to go back & do it all over again! Frustrating to say the least!!! BUT this location itself is 5 stars & I would highly recommend.

    Photos
    DMV Connect - Front door

    Front door

    DMV Connect - Entrance to DMV Connect

    Entrance to DMV Connect

    DMV Connect - Entrance to the DMV Connect - located inside the American Legion

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    Entrance to the DMV Connect - located inside the American Legion

    Department of Motor Vehicles

    Department of Motor Vehicles

    2.7(28 reviews)
    55.4 mi

    My visit this week was extremely efficient and has probably spoiled me for future DMV visits. It…read morewas time to renew my license so I opted to upgrade to the Real ID. I prepared in advance by compiling the required documents, applying online, and scheduling an appointment. There was no one in line to check in on Monday at 3 pm so my documents were reviewed and I was given a number within a minute or so. They called the number out before I could even sit down to wait. I was then informed I was directed to the wrong desk, so that person put my number back in the system and before I could sit down yet again, a different desk number was called out for me. The guy who helped me was pleasant and we engaged in some small talk during the process, which I think is again a first for me at the DMV. I completed the eye test successfully, had my picture taken, paid the fee, and was on my merry way. This all took place within the span of 15 minutes. Enter from the building front center, exit through the side door. So easy.

    I have been to this DMV office twice in the past two weeks, for different reasons. I accomplished…read morethree different transactions for me or a family member during these visits. Some with appointment, and some without an appointment. During all visits, and for all transactions, the staff at this office was very helpful and polite. On all occasions, while I stood in line waiting for my turn, I saw employee after employee going out of their way to help customers. In fact, one of my transactions was later in the afternoon and the agent worked diligently to complete my transaction even after they had closed the office to the public. I was the last one out. I offered to go another day so the agent could leave and she refused. Most of the issues that I noticed are: 1) The line for those without appointment is slow. For what I could tell, a lot of this was because people were unprepared and took a lot of the agent's time asking questions and trying to understand what they needed to do and what paperwork to bring. I always saw the agents be extremely patient and helpful. 2) The website is not good. It is not always easy to find information on the website. For example, I wanted to make an appointment to take a pesticide applicator test and I could not find it anywhere on the website. I went to the DMV without an appointment, and I found out there that I needed to make an appointment for something called "Knowledge Test", which is generic for many non-driving related tests and buried deep in the website. I think that people could arrive better prepared if the website is improved.

    Photos
    Department of Motor Vehicles
    Department of Motor Vehicles - And now we wait....

    And now we wait....

    Department of Motor Vehicles - Dmv in Richmond . Great customer service. Government workers being friendly is rare

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    Dmv in Richmond . Great customer service. Government workers being friendly is rare

    DMV - departmentsofmotorvehicles - Updated May 2026

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