My wife and I went to get out pass ports renewed today at the US Post Office at 1420 Martha Berry…read moreHwy, Rome, GA. 30165. Our postal service employee name Ed was very helpful, kind and friendly. We had been dreading to get this task completed but Ed turned our dread into gladness. It is refreashing to know that there are still a few people in this old world that are caring and helpful. My wife and I both made the comment that Ed really loves his job and you can see and feel it when interacting with him. Thank You Ed for making our day much brighter............ It doesn't cost a thing to be kind. Learn from Ed.............

I am disabled and had to go through hoops to get them to bring my mail to the mailbox on my porch…read more ( that was during another postmaster it has been mostly good with my regular postman but everytime he is off the one filling in leaves my mail across the street. I don't understand why there is not some way to let whoever is taking over the route know who are the disabled. I have a package that was put in the box across the street and I called the post office yesterday and they were suppose to call me back but never did

Excellent service for over 50 years. Remember the location now owned by First Baptist Church, and…read morethe one before, that is now an auto parts store. Always helpful and always professional.

For what is now the third time I have experienced the joy of an incompetent USPS employee failing…read moreto deliver a package under the guise of "No Access to Delivery Location" AFTER picking up my outgoing mail!!! We have only two possible options here -- the employee is so mentally challenged he/she/it forgets what a mailbox looks like and what it is used for milliseconds after collecting outgoing mail from it, OR he/she/it is a liar. And when I call to complain, magically their tracking service is down, so of course they can't explain what happened or why. Is there any organization on earth staffed with ruder, stupider, more unprofessional people on the planet than USPS?

I mailed a package February2022. It never got delivered and never got returned I have Been…read morechecking and Texting for the past year and they send me an e-mail every month telling me that it hasn't been found yet. I told them to just return my money I have given them both receipts but they just say it hasn't been found so Me the consumer is out $66.37 and a lot of time wasted chasing my package. Now being told that refunds are time sensitive so They wont refund me. Post office just lost my business. The pony express would have done better. Alls they do is give you address of another place to complain to to drag your time out till you give up.

I went to the post office to mail a package.. The label was not quite sticking so I ask the person…read moreto please tape the label. I pointed to the non sticking part of the label. He said the only way to use tape was to make it a priority package. He taped all the ends but still didn't tape the label. I pointed to the label again because he didn't tape it therefore it was still loose. Then he says "that I can do without making it "priority". He then took regular tape and tapes around the label! I had to pay $5.00 more for 2 strips of tape I didn't need or ask for. Another loose cog in the government machinery.

They will not answer the telephone. I tried for 30 minutes and never got anyone to answer.read more

This Post Office, on a scale of 1-10, with one being the lowest, rates in the negative. They do not…read moreanswer their phone, they do not deliver your mail, are understaffed and incompetent. It is not the case the government is shut down, I don't think they ever opened up. I haven't received mail in two months without any explanation or options in getting mail delivered. I have to drive 40 miles to pick up mail because the mail carrier won't drive one mile down a passable road to my mail box that UPS and FedEx have no trouble getting to. D.H.

Just sorry.. Why do I need to call you and tell you to tell…read morethe carrier ti forward my mail? The request was submitted in December! You see the request online. However, no one has had the time to inform the carrier to not place mail in my mailbox?! It's April!

I've never had a problem here, workers are always keeping it moving quickly in there and they keep…read morethat self service kiosk up and running 99% of the time which helps too... all in all, it's a very well run post office :)

Great location directly off Main St with parking directly in front or in the back of building…read more Building is clean and easy to maneuver around. You can also schedule an appointment to apply for passports at this location. Employees are generally pretty friendly and welcoming. No USPS Kiosk available at this location but they do have PO Boxes to rent and also have scales available. They have an assortment of shipping accessories, greeting cards and stamps available for purchase.

Terrible customer service. Employees chatting in the back while customers waiting in line. I left…read moreafter 20 minutes. Can someone train them?

This is Holly Springs Post Office's new location. It use to be located about half a mile down the…read morestreet next to the Exxon gas near the Train Depot. It was located in a small but cute white house and had a homey feel to it... Now it's located in a plain ole modern shopping center across the street from the Wal-Mart on exit 16. The location is definitely bigger but clerk's area feels just as cramped...it's not a complaint but saying... I like their old location better but hey you can't stop progress.... 1511st review 8/31/2018 431st review for 2018

Employees are always efficient and courteous. This location is our preferred post office. All the…read morenecessary forms are set out and clearly marked.

There are a couple of good folks that work at this post office but in general based off of their…read morework performance and general personalities it seems that they recruited most of the employees through the prison release program including the new post master. They are rude, lazy, and truly have no business working with the general public. Many packages that make it to this post office are going missing before ever getting scanned. They ask the community to leave packages in an unsecure area where anyone from the general public can access and take the packages from the bin after they are left by customers. Many of the employees are rude and argumentative. If you are able, the smartest thing that you can do is avoid this post office altogether and go to the nearby Winston post office.

My mail carrier ran over my box on Monday. I was told it would take 2 to 3 days for it to be…read morereplaced. I called Thursday and was told the supervisor would call me back. Friday I called again and was told I have to file a claim. Why was I not told that Monday?? I will just file a police report and have the carrier arrested for damage to federal property. See you in court wesley.

Great location speedy service, friendly staff. I got great customer service here today. I will let…read moreeveryone know about this location. It's in the area cause it's not too far from my son's home... Female customer service rep name Yamada if I'm spelling it correctly gave outstanding service.. very professional thank you!!!

Twice this month a card and a letter that I mailed in person from this office never reached their…read moredestination. When I asked the postal worker when the card would be delivered, she replied "We don't guarantee anything right now". Both the card and letter had my return address btw and I haven't gotten them back either. What has happened to the US postal service? Where are the card and letter that I paid extra postage for? Do postal service workers just throw mail in the trashcan? Is it just this postal office or is this everywhere?