They are all just there to collect a paycheck. No integrity or customer service skills. They speak…read moredryly with no personality whatsoever...like robots. I also think it's a scam that they want you to buy things from them. The UPS store has such wonderful customer service that it provides for free.

It's unfortunate this postal office is the only one offering passport services in Rome. Horrible…read morecustomers' service; they treat you like you're begging for something. They are offering walk-in services on the website, nevertheless, they refuse to service you if you don't have an appointment with a very bad attitude " very rude". They don't care at all about customers. This is not the first time I received this kind of bad service in this post office.

Excellent service for over 50 years. Remember the location now owned by First Baptist Church, and…read morethe one before, that is now an auto parts store. Always helpful and always professional.

The worst post office around my area. The employees are always rude and no matter what your…read morecomplaint is about something going on with their location. It's always your fault. I've seen them be extremely rude to elderly people that are coming in with questions. I drive all the way to Rockmart to deal with my post office needs. My advice avoid this location.

I mailed a package February2022. It never got delivered and never got returned I have Been…read morechecking and Texting for the past year and they send me an e-mail every month telling me that it hasn't been found yet. I told them to just return my money I have given them both receipts but they just say it hasn't been found so Me the consumer is out $66.37 and a lot of time wasted chasing my package. Now being told that refunds are time sensitive so They wont refund me. Post office just lost my business. The pony express would have done better. Alls they do is give you address of another place to complain to to drag your time out till you give up.

I went to the post office to mail a package.. The label was not quite sticking so I ask the person…read moreto please tape the label. I pointed to the non sticking part of the label. He said the only way to use tape was to make it a priority package. He taped all the ends but still didn't tape the label. I pointed to the label again because he didn't tape it therefore it was still loose. Then he says "that I can do without making it "priority". He then took regular tape and tapes around the label! I had to pay $5.00 more for 2 strips of tape I didn't need or ask for. Another loose cog in the government machinery.

They will not answer the telephone. I tried for 30 minutes and never got anyone to answer.read more

This Post Office, on a scale of 1-10, with one being the lowest, rates in the negative. They do not…read moreanswer their phone, they do not deliver your mail, are understaffed and incompetent. It is not the case the government is shut down, I don't think they ever opened up. I haven't received mail in two months without any explanation or options in getting mail delivered. I have to drive 40 miles to pick up mail because the mail carrier won't drive one mile down a passable road to my mail box that UPS and FedEx have no trouble getting to. D.H.

To be clear - I'm never thrilled to have to go to the post office. I try not to let my past…read moreexperiences stigmatize me - but I'm only human lol. Having said that - this location always seems to be operating 'better than the rest.' They're one of those locations that stays open until 6:30pm - which is nice - since I can never seem to wrap up and leave my house before 4pm thanks to my clients 'last minute' needs. When I venture in - and the lines are long, there will typically be an employee that comes from the back and asks if anyone is paying with cash, just needs stamps, just dropping, or just picking up - and the line whittles down quicker. Last visit - there was an employee that did this and even escorted myself and another customer over to the kiosk to purchase our postage. It was nice. I can't say I would recommend the kiosk - because it was not intuitive - and even the trained postal employee (that took us out of line and was assisting) had some struggles (albeit minor) with he interface. All in all - nice little post office. Workers are slooooow, but it's a Mayberry type slow - let's annoying because they're chatty and friendly with the slow movements - lol... so you don't mind it as much.

Just sorry.. Why do I need to call you and tell you to tell…read morethe carrier ti forward my mail? The request was submitted in December! You see the request online. However, no one has had the time to inform the carrier to not place mail in my mailbox?! It's April!

The biggest waste of time. I've never seen people move slower than paint drying, but this USPS…read morelocation managed to do that. At one point, an employee answered her personal phone while there was a line out the door, then had the audacity to close her station to "do passports".... There clearly needs to be a third worker tasked with that job because everyone in line was ignored. If you only need stamps, spare your sanity and just go to Walmart

Terrible customer service- not friendly or helpful at all. The location is actually very nice and…read morecould be much better if they hired likable people. The lady I spoke with had the worst attitude.

Employees are always efficient and courteous. This location is our preferred post office. All the…read morenecessary forms are set out and clearly marked.

This is Holly Springs Post Office's new location. It use to be located about half a mile down the…read morestreet next to the Exxon gas near the Train Depot. It was located in a small but cute white house and had a homey feel to it... Now it's located in a plain ole modern shopping center across the street from the Wal-Mart on exit 16. The location is definitely bigger but clerk's area feels just as cramped...it's not a complaint but saying... I like their old location better but hey you can't stop progress.... 1511st review 8/31/2018 431st review for 2018

There are a couple of good folks that work at this post office but in general based off of their…read morework performance and general personalities it seems that they recruited most of the employees through the prison release program including the new post master. They are rude, lazy, and truly have no business working with the general public. Many packages that make it to this post office are going missing before ever getting scanned. They ask the community to leave packages in an unsecure area where anyone from the general public can access and take the packages from the bin after they are left by customers. Many of the employees are rude and argumentative. If you are able, the smartest thing that you can do is avoid this post office altogether and go to the nearby Winston post office.

My mail carrier ran over my box on Monday. I was told it would take 2 to 3 days for it to be…read morereplaced. I called Thursday and was told the supervisor would call me back. Friday I called again and was told I have to file a claim. Why was I not told that Monday?? I will just file a police report and have the carrier arrested for damage to federal property. See you in court wesley.

Great location speedy service, friendly staff. I got great customer service here today. I will let…read moreeveryone know about this location. It's in the area cause it's not too far from my son's home... Female customer service rep name Yamada if I'm spelling it correctly gave outstanding service.. very professional thank you!!!

Twice this month a card and a letter that I mailed in person from this office never reached their…read moredestination. When I asked the postal worker when the card would be delivered, she replied "We don't guarantee anything right now". Both the card and letter had my return address btw and I haven't gotten them back either. What has happened to the US postal service? Where are the card and letter that I paid extra postage for? Do postal service workers just throw mail in the trashcan? Is it just this postal office or is this everywhere?