This location is convenient for me when I want to mail a package because they have the self service…read morekiosk. Who doesn't love not having to stand in line, just go to the kiosk to weigh your package & make the same choices in shipping that the clerk would ask you! You're literally in & out in no time plus it's available after hours even on Sunday!

Ronda sucks. I paid for overnight delivery. Got to the post office just before 4:00pm but there was…read moreonly one cashier. Phone it in Ronda opened up another clerk both. By the time it was my turn, Rude Ronda was condescending, letting me know that overnight shipping is done by 4:00pm. Even though there's nothing on the usps website or Avondale post office stating this. And reminded me the truck may have left. I also asked her about a build out I did on my commercial property and that I needed to change the address. She said I couldn't change the address without speaking to the Post Master. She gave me a bogus number to contact the Post Master. It just rang & rang & no on picked up.

What a great location, outside of some minor Street construction. Access to the building's parking…read morelot is extremely efficient. The location is clean, and the staff is helpful and courteous. What I like is that there are post boxes and traditional male services, so you don't have to use an automated machine. Whether buying stamps, mailing a package, or completing other mailing services, including changing address, pausing, or stopping mail. The staff is always kind, courteous, helpful, and efficient. Packages arrive on time and with as much care as what you put into them.

Package sat for 2 days with no update. Refused to let me come pick it up after waiting on hold for…read moreover 25 min.

I live in Hawaii, but every time I have an Amazon package go through this post office it…read moremysteriously never leaves this post office. Many others are reporting the same thing. Mail doesn't just disappear into thin air, so there's obviously theft happening. There needs to be an investigation into this. USPS is a federal agency, and mail theft is a federal offense.

I'm not sure what the issue is, but twice in a row my package has been put in the wrong mailbox!…read moreThankfully I have honest neighbors that brought my packag! so annoying!

The customer service here is always intentional and complete, one of the benefits of having a…read moresmaller post office. The lines can get long, especially during holidays, but once you get to the front, the postal clerks do a great job taking care of your needs. We never feel rushed.

Staff is elderly with attitudes and no sense of urgency…read more There have been multiple times our mail lady could have dropped a package off to our home or lock box but left it at the mail office just so I could go pick it up... especially during the holidays- they had no simple way of doing this without waiting in a LONG line all the way down their hallway where people have mail boxes.... I simply had to pick up two items- not ship things like everyone else in line was doing... One day I walked in the door 2 past the 4:30 cut off time and they flat out ignored me- I simply wanted to pick up my mail... not wait in an insane line. They don't care. Much like the MVD. We avoid this place or any post office for that matter unless it's to pick up mail- we much prefer the ups mail/shipping stores. Better service and less lines as well as a smiling face that greets you. This place could learn from them.

Customer service has been better as of late and they still aren't using the large smart boxes like…read morethey should and you have to wait in line to get your package

I went down there to get my passport ,they were very helpful, I have dyslexia...I filled some…read morethings out and that I did wrong...they fixed it for me...really amazing people's.

Upgrading this review to 4 stars. While the underlying issue such as lack of parking, small, old…read morebuilding, etc obviously haven't changed and cannot change (unless...magic?) , the staff has been nothing but helpful and hardworking since I've created my original review. And what's more, the entire mood has changed for the better. Everyone's pretty upbeat, cheery, even joke around - especially if you're a regular. I've never laughed out loud dropping off boxes at any other USPS but at this one's it's a weekly thing lately. My first review was during the heaviest COVID-19 times and I'm sure my own mood as well as the employees facing holiday shipping stress along with being potentially exposed to the 'rona virus at any moment by one or more of the gajillion customers didn't help the vibes. I've had several issues come up that were my own fault, and every single time one of the guys and gals at this location helped me without making me feel like an idiot. While I still hope and beg to USPS HQ to have a bigger postal office built in Laveen to accommodate our growth, at least the OGs on 51st and Dobbins are keeping things light and right. My 4 stars are solely for the people working there. And I'd give them a 5 but it feels like that would invalidate my entire original review - but that building and horrendous parking are still only 2 stars.

The Laveen Post Office is, in my opinion, the worst post office I've ever dealt with…read more Credit where it's due: the carriers are polite when I see them in person. Inside the building is a different story. The clerks are consistently rude and make it obvious they'd rather be anywhere else. When I asked to speak to a supervisor about an unresolved delivery issue, the clerk refused to even check if one was available and told me management doesn't speak to customers because they're busy. I've reported this to USPS customer service, but I don't expect much. Laveen deserves better, and until this location gets a bigger facility and a real commitment to customer service, I'd set your expectations low before walking in.

Be wary of the newbies, they too lazy. Dude tried literally…read morelooking for my p.o. box using my name. I had the same luck doing the same. Besides that, and that's in Maryvale ( ) this place is aiiight.

The staff here are very unprofessional. I understand you want to enjoy your time at work but when…read morethere is a long line of customers, that should be priority. There were two female clerks upon my arrival and about 7-8 customers ahead of me. A male clerk arrived soon after to assist anyone who is only picking up a package which was one person. During this time these clerks are joking and laughing, mocking someone's pregnancy while taking their sweet time. They were very spread apart from one another so they were practically yelling. Soon after 1 female and 1 male clerk left their stations to who knows where. The girl that was left needs an attitude adjustment. Shes just staring customers up and down like we are inconveniencing her. She can't even say good morning back. No way am I coming back here. I'll stick with UPS. This is part of the reason the USPS market is failing. It's just filled with unprofessional people that do not value their jobs.

First it's small and only one friendly person working the counter. Just a normal small town post…read moreoffice.

The front desk guy had been there a long time. This usps is open later than most in the area so…read moreback in 2020 I made my way over. Had an awful experience. Now that we moved to the area, I asked my husband to drop off a package today. I overheard the way this employee was speaking to my hubby over the phone--still as rude and as miserable as when I met him 5 years ago. If only corporate would do something about this employee's service. Not a good look USPS.

As a rule, I'm not a fan of USPS because I find there is difficulty in knowing the difference…read morebetween a package being expected by a certain date vs. a package being anticipated by a certain date. These are very different things but not according to USPS. Anywho, I needed to return some shoes, & the vendor selected USPS as the method of return. Of course, I obliged. I came to this location because of how convenient it was. It was so small inside, I knew I was in love. Silly, I know but hear me out. When it's small, it generally means the customer service is going to be phenomenal & this is the type of place that they will get to know you OR, it's going to be so horrible you drive out of your way to avoid it. Luckily, it was the former. So pleasant & lovely. In & out. If I had to use USPS again, this is where I would come.

This post office is the best so far. Workers are super friendly and helpful with all the questions…read moreyou may have.

Customer service is always excellent, from fingerprinting to product packaging and box sizes…read more I would not recommend shipping things from UPS. I wanted to ship a package to Ohio, and it would cost just under $200. I went to the government-run shipping center, and it cost me $20. The package was received within the same number of days and has the same amount of insurance

Meirla the cashier was not providing white glove customer service. She was pushy and seemed on edge…read morevery rude and unpleasant. I will not be using this ups store ever again nor will I recommend this store to anyone