Dropping off some international packages on a Saturday couldn't have been easier…read more I was rather lost on which forms to use but a clerk came out front to help me and even offered me a pen. Overall, a good experience compared to your 'average' government agency.

This location is convenient for me when I want to mail a package because they have the self service…read morekiosk. Who doesn't love not having to stand in line, just go to the kiosk to weigh your package & make the same choices in shipping that the clerk would ask you! You're literally in & out in no time plus it's available after hours even on Sunday!

What a great location, outside of some minor Street construction. Access to the building's parking…read morelot is extremely efficient. The location is clean, and the staff is helpful and courteous. What I like is that there are post boxes and traditional male services, so you don't have to use an automated machine. Whether buying stamps, mailing a package, or completing other mailing services, including changing address, pausing, or stopping mail. The staff is always kind, courteous, helpful, and efficient. Packages arrive on time and with as much care as what you put into them.

Would give zero stars, my package has been sitting there for a week lost. Impossible to get to…read moresomeone on the phone and the robot you have to talk to if frustrating and stupid enough to make you kill yourself. Online reporting for lost packages is not working and gives an error code every time on every device. I have tried every day for a week. These people should be liable for their gross incompetence and blatant negligence. WHERE IS MY PACKAGE?????

I want to recognize Mark for the exceptional customer service he provided. A package of mine was…read moremarked as delivered, but it had actually been delivered to the wrong address. Mark went above and beyond to help get the situation resolved. He followed up with the carrier and supervisor, stayed on top of the issue, and didn't stop until my package was located and returned to me. What impressed me most was how seriously he took the situation and how determined he was to make sure it was corrected. It would have been very easy to simply tell me the package showed as delivered and leave it at that, but Mark took the extra time and effort to actually find out what happened and get it back to me. I am incredibly appreciative of his persistence, professionalism, and willingness to go the extra mile. Employees like Mark are what excellent customer service is all about. Thank you, Mark!

Never heard of a PO closing at 4:30... and the sign inside says hrs. are 9-5 pm…read more I do now see "on-line" says 9-4:30, but I didn't look until I arrived at 4:35 and saw it's closed... just strange that a government business facing the public closes at 4:30.

Kind, courteous service. Was there to pick up a package. Left my driver's license at the counter…read more John, ran out to my vehicle with it. Above & beyond service! Thanks John! We appreciate you so much.

The customer service here is always intentional and complete, one of the benefits of having a…read moresmaller post office. The lines can get long, especially during holidays, but once you get to the front, the postal clerks do a great job taking care of your needs. We never feel rushed.

Still same ole same ole. We pay for a POB but have to wait in line to pick up our mail. No storage…read morelockers are ever used it seems so what's the point of having them. This place has lost 3 of my packages and said well we don't know where here at check your POB. My box only had a slip and they still couldn't find them. Also the lines get long because people don't realize. ONLY Thursdays is walk in for passports. And the line is on the right for passports not the left.

Horrible staff, has no product out, everyone seems angry and hate their jobs bad atmosphere to be atread more

Upgrading this review to 4 stars. While the underlying issue such as lack of parking, small, old…read morebuilding, etc obviously haven't changed and cannot change (unless...magic?) , the staff has been nothing but helpful and hardworking since I've created my original review. And what's more, the entire mood has changed for the better. Everyone's pretty upbeat, cheery, even joke around - especially if you're a regular. I've never laughed out loud dropping off boxes at any other USPS but at this one's it's a weekly thing lately. My first review was during the heaviest COVID-19 times and I'm sure my own mood as well as the employees facing holiday shipping stress along with being potentially exposed to the 'rona virus at any moment by one or more of the gajillion customers didn't help the vibes. I've had several issues come up that were my own fault, and every single time one of the guys and gals at this location helped me without making me feel like an idiot. While I still hope and beg to USPS HQ to have a bigger postal office built in Laveen to accommodate our growth, at least the OGs on 51st and Dobbins are keeping things light and right. My 4 stars are solely for the people working there. And I'd give them a 5 but it feels like that would invalidate my entire original review - but that building and horrendous parking are still only 2 stars.

The Laveen Post Office is, in my opinion, the worst post office I've ever dealt with…read more Credit where it's due: the carriers are polite when I see them in person. Inside the building is a different story. The clerks are consistently rude and make it obvious they'd rather be anywhere else. When I asked to speak to a supervisor about an unresolved delivery issue, the clerk refused to even check if one was available and told me management doesn't speak to customers because they're busy. I've reported this to USPS customer service, but I don't expect much. Laveen deserves better, and until this location gets a bigger facility and a real commitment to customer service, I'd set your expectations low before walking in.

We had a great mailman on haloween. Shout out to Ernie we live on sells he has a great personalityread more

The staff here are very unprofessional. I understand you want to enjoy your time at work but when…read morethere is a long line of customers, that should be priority. There were two female clerks upon my arrival and about 7-8 customers ahead of me. A male clerk arrived soon after to assist anyone who is only picking up a package which was one person. During this time these clerks are joking and laughing, mocking someone's pregnancy while taking their sweet time. They were very spread apart from one another so they were practically yelling. Soon after 1 female and 1 male clerk left their stations to who knows where. The girl that was left needs an attitude adjustment. Shes just staring customers up and down like we are inconveniencing her. She can't even say good morning back. No way am I coming back here. I'll stick with UPS. This is part of the reason the USPS market is failing. It's just filled with unprofessional people that do not value their jobs.

Quick and efficient! Love is little hometown Post office…read moreHope they don't change it!!

Horrible customer service and they are extremely slow. Never will be going back to this one.read more

Hands down the BEST POST Office I have been to in my life . I have been trying to mail a package…read morefor 2 days, and every post office I have tried has 30 people in line. When O walked in to the Youngtown POST Office, there was NOBODY in line. I received excellent service from Ryan and was out of there in 30 seconds!

I love this post office! Its employees are wonderful! It's almost like it isn't a trip to the…read moredreaded post office The attention to detail I have heard when they interact with each customer no matter the need is above the board. The building is cute, old and quaint. A gem.

Customer service is always excellent, from fingerprinting to product packaging and box sizes…read more I would not recommend shipping things from UPS. I wanted to ship a package to Ohio, and it would cost just under $200. I went to the government-run shipping center, and it cost me $20. The package was received within the same number of days and has the same amount of insurance

Tried to ship a medium size envelope with a pair or shorts inside and they charged me $124.99 when…read moreI asked questions the rep was very rude and said that was the cheapest. From Phoenix to Missouri ground shipping no insurance nothing else added to the service. Even after telling the representative it was cheaper online she said no that's not our price.