Always a pleasure when I need to send packages.. Beatrice is kind smiling always and very helpful

Got a nice little note left for me on my door from a postal worker at this USPS office about me making too many "hold mail" requests. I wasn't aware that there was a 'max' number of hold mail requests you can make. Oh! That's because there ISN'T actually a limit on the number of requests you can make, just postal workers who are disgruntled for no reason. read more

US Post Office - A nice little note left for me on my door from a postal worker at this USPS office. Girl, bye. I'll make as many requests as I need. - Post Offices Near Me - Burbank, California

Don't get your PO Box here!! I purchased a year of PO Box service here. Ever since I've had identity theft issues. Mail has gone missing right and left, very important mail having to do with finances. Now that I'm not there at that location anymore, suddenly the PO Box was classified as a business and zI cannot forward my mail from there anymore!! This place commits fraud on a big level!! read more

I've tried mailing 2 certified letters, neither of which got to the destination. First excuse was it potentially was "not scanned" by the postal worker and second time was "I don't know what happened." With the exception of one or two people working at the register, everyone else working is rude and feels like you're bothering them. Service is definitely subpar. read more

Every time I go, I am well taken care of. Friendly, efficient service even when they are super busy. Good people!

Went on a Saturday morning dreading the lines but the line moved quickly and efficiently, plus everyone working were so friendly and helpful. We had three large parcels and despite them being hard to locate and heavy to boot, the woman who helped us was so patient and thorough. Pros: Large parking lot, efficient and friendly service. read more

Got here at 10:30. I was in and out in 3 min. The postal worker was friendly and was personable. read more

I've had my PO Box on Olive for about 3 years. Initially, everything was kosher but then things started to happen, like only having the boxes available when they are open. They once put a key to the package locker at the edge of my box, their side, noticable when I opened the box, I am too short so I have to take a picture to make sure I get everything out. Several times they have delivered my mail to the wrong address and shoved the phone number to the Hollywood way office so that I could call and resolve the problem they created. One day I asked for help and the clerk snapped back at me asking why he needed to leave the counter wasting his time to help me (this was the time they left the package locker key hanging on the edge on their side). Last, are the countless emails I get stating my mail has arrived, either for pick up at the counter or im my box, only to travel there by bus to find out my mail is still over on Hollywood way. Really?? read more

US Post Office - Downtown Olive Post Office branch - Post Offices Near Me - Burbank, California

I have two issues with this post office. 1. Your mail carrier is on his phone constantly and everyday while delivering the mail. I can hear him talking while delivering on my block. I haven't received packages that were claimed "DELIVERED"to my address. Probably because he wasn't paying attention since he was so engrossed in his conversation and the person who receives my packages never returns them. 2. He claimed to deliver a package and then left a noticed in my mailbox that said I wasn't home and to pick it up the next day. When I called the P.O., and told them that I'm always home and no one rang the doorbell, they told me that the carrier is afraid to interact with people because of COVID and my package needed a signature, but he doesn't want anyone touching his signature device. My question is WHY THE HELL DOES HE WORK THERE!? read more

If I could give 0 stars to this location I would. Not only do certain staff members have the worst disposition; they continuously lose mail and packages. This will now be the third item that has not been sent or delivered properly, that includes certified mail. I will never return to this USPS again. read more

Always have a pleasant experience here. Helpful employees and really large, airy interior which makes me safer during Covid.

I have an extreme displeasure experience at Burbank USPS. They are so rude, and not willing to help customers. Please don't go to this place. Bad and So Bad. read more

Ok so yesterday my mail did not get picked up again, I have been on the phone since 9:30 this morning till now (10:57a) trying to get someone on the phone. I have called my local office and the phone is constantly busy so I called the 800 # and literally sat on hold for 55 min. I put it on speaker and let it sit just to see how far it would go and lost the connection cuz my phone died. geeez give a girl a break. So I've tried calling Hollywood way Burbank back and after 40 rings someone name Susie answered and I asked if I could speak to the manager. I was placed on eternal hold, 15 min and then got hung up on. Whats going on??????????? read more

US Post Office - USPS doing their job!!!! - Post Offices Near Me - Burbank, California

We live in an age of technology where bills are paid online or automatically deducted from a bank account, messages are sent via email, and texts buzz back and forth between phones faster than a blink of an eye. What happened to the days of "snail mail" with letters written on pretty stationary and envelopes personally licked and sealed? Although they are almost distinct; some of us (aka: me) still stick to personalized letters. Enter the Burbank main USPS branch. I regularly use the post office due to sending constant letters back and forth to my "mom" (not blood) in Ohio where I grew up, sending goodies to friends around the globe, and making supplemental income by selling items on Ebay. Living within walking distance of the Noho USPS branch on Chandler; I have literally been to that hellhole over 100 times. It's terrible with bad service, insane lines, no automatic machines, and metered parking. Thankfully for USPS devotees like myself, the Burbank branch is night and day in comparison. To begin, this branch delightfully DOESN'T have metered parking so there is no need to scurry for loose change amongst the couch cushions. The branch is architecturally modern and is also hip to technology (there's that tech aspect, again!) in terms of having self-serve machines to post packages, buy stamps, etc (not to mention, there are several of these). The stamp machines are open 24 hours so don't fret if it is 3am and you just remembered you need stamps, pronto. How else does Burbank prevail over other branches? Aside from being clean and bright; it offers added goodies of a small gift shop type environment which features such items as key chains and reusable bags plus a wall of greeting cards with Hallmark-quality cards in case you are in line and remembered you should send a card to your sick granny. How is service? The difference between Burbank employees and the service bestowed by the Noho branch is exemplary. The employees at this branch are much kinder, more efficient (lines move way quicker), more patient, and actually speak English. Overall, the experience is calmer and doesn't give you a coronary. This branch also makes passports (although I have not used this service). The best part is that this is the only branch in the nearby vicinity which is open until 6:30pm on weekdays which is an hour later than all the others branches which close at 5:30, sharp. That deserves applause. So although you may barely use the USPS, don't even remember the price of stamps, and only check your mailbox to see if you received any cards with money from your Aunt Sally; the Burbank main branch is the place to go if you decide to bust out that old stationary. read more

The only reason I am giving the office two star because then normal mail delevery guy is very nice. This review is just for dealing with the Burbank post office or trying to reach someone at the Burbank office. The phone has been ringing for ten minutes and no one is picking up then it hangs up on me. It did that twice. I guess they don't care about customer service at this office. It has also been taking three weeks to deliver a piece of mail across town which is crazy. I hope their can be a new National Post Master appointed soon because Louis DeJoy who they have now is just awful. The post office over the past 2 years has been going in a downward spiral. How about appointing someone who has experiece with our postal system and not hire a long time campaign donor who has no clue. Hiring a non political executive is the key to help run our postal system. read more

This post office is convenient. The line moves and never had issues here. Employees are helpful!

On the phone with Angela and she put me on hold for like literally 10 minutes and another woman picks up to help me. I'm trying to figure out why has my shipment been sitting in Burbank since the 16th and it's now the 22nd and I haven't received anything. She keep telling me that they don't have it and I'm looking at my tracking info and it says that they accepted it on the 16th . read more

US Post Office - Post Offices Near Me - Burbank, California

It's incredibly unfortunate that this location is the main post office in the area. This isn't my first issue at this location but the first that really warrants a review. Vince who seems like the lead at this location is so unprofessional & argumentative; He is unwilling to help resolve any issues with missing packages & has no respect for privacy. He announced my full address across a FULL room of customers to an employee on the other side of the room. And when I asked him to please not do that, his response was, "this is the post office, everyone already knows your address." I understand it may be close to closing time, but a persons private information should never be compromised, not to mention he just hurried me out & refused to help with my missing package. read more

STOLEN ITEMS -- We have had several packages that were claimed to have been "delivered" from USPS stolen. Amazon and FedEX have no problem. But our USPS packages disappear (no photos ever sent with delivery alerts). I'm wondering if other customers are having packages never delivered? Or some claimed to be but somehow disappear less than five minutes after said delivery. read more

I had a pretty subpar experience dealing with Gretchen over the phone yesterday. I had two packages that were delivered on November 30th, except one was never delivered. The package that was delivered was scanned at 2:40, the other was 2:46. I checked my porch camera and no one ever came to my porch at 2:46, and I knew the package wasn't stolen because I was home. I waited a few days thinking that it may show up but it did not. When I called the post office and spoke with Gretchen, she put me on hold twice to yell at staff about the line being out the door. Then she looked up the tracking numbers and told me that the package was delivered at my house because the GPS coordinates matched which in my gut I knew was impossible because I could see the delivery timeframe and knew that no one had been on my porch. Furthermore, why would two small packages be delivered 6 minutes apart? I asked my neighbors if they had seen it and then realized that the package was probably gone for good. Finally yesterday, a neighbor from down the street brought it over because it had been sitting at her house for almost a week. Basically, the post office lied showing that the GPS coordinates were "at my address" when the package was really scanned and delivered a block away and took zero responsibility for their error. read more

This post office is too inconsistent for me to give it anything higher than 2 stars. The reason? I'm not sure. But I can tell you that there haven't been very many times I've been here and not had to wait in a long line. One of the biggest issues is that the San Fernando post office recently closed down in Burbank which has caused many people to start going to this branch. This has only made the waiting lines longer and more painful to sit though. If I was to review USPS branches solely based on the service they provide, it would be around 4 stars. But this is not what someone should review a place for--the service is only a part of the package (see what I did there?). A yelp review is holistic and is based on the experience. The workers here have a tough time bringing light to the place. It has the aura of the DMV. I'm not asking anyone to take ecstasy, start a rave, and give everyone hugs and kisses. But a little smile would be nice. Take it from me: it makes a job more fun if you have more fun with your job. It's so basic, but very true. I recommend the USPS branch in NoHo if you're looking for something nearby. I'm hoping Burbank gets another branch read more

US Post Office - Front desk - Post Offices Near Me - Burbank, California

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This is bad location, avoid it if you can. It's dirty, has horrible parking and the staff are the worst. I spoke with an older red headed lady named Julie who was AWFUL and very condescending. Over the past few months, on non holiday, non Sunday/normal days, my mail has no been picked up. This has happened six times. When I asked Julie about this is said curtly "Well, if you have no mail to be delivered they don't come to your house." She laughed and said "Ah no." Who is customer service is allowed to LAUGH AT A CUSTOMER? I told here that it's a valid question and not to be rude to me. She waived her hand at me. --So sorry Julie that I didn't know that if you don't have mail to be delivered but do have mailed to be picked up that you're just damn out of luck that day! I'm not going here anymore. It's comforting to know that these people still get pensions. Gross. read more

I've been doing business with this post office for years, and never had a good experience with the so-called "supervisor" past and present. We send out hundreds, if not thousands of packages a day (thousands of dollars worth) and can't get a decent pick up. All the drivers are great, but if the volume of packages we have doesn't fit in their truck, we're screwed cause the "supervisor" won't send a backup truck or driver. He might say he's sending someone, but after waiting hours, no one ever shows up...which causes all our packages to be delivered late to our customers. This isn't the type of service you'd expect when you do the volume we do. Been trying to get in touch with the "supervisor" for a long time, but just continues to screen phone calls through other people. If you're a business who ships with USPS...I highly recommend using a neighboring post office, or switching over to UPS/FedEx as we've done. I hope they replace the current "supervisor" with someone who actually knows what they're doing. The post master is impossible to get ahold of as well, so no help there either. read more

I had a lengthy discussion with the 'manager' or other important employee at this location about my situation (out of the state for 9 months) BEFORE I LEFT, and he SPECIFICALLY told me that my friend could come pick up my mail if the box was overflowing or he forgot the key using THEIR protocol (me texting my driver's license and permission to pick up) from my cell on record to my friend's cell. My friend who doesn't harass them (visits only once a month) was told this was the only time he could do it, that they were doing it this ONE time. Seriously USPS, you guys don't know which hand is scratching which ass cheek around there. I chose your service for peace of mind while I was out of town and now I'm COMPLETELY screwed. I will never rent a PO Box or use your services as much as humanly possible for my business from now, until forever ends. Don't rent from here. PERIOD. On top of that, the usps.com website sucks ass. Renewing a box reported "an error with your card". You try again. Then again... and then you get an email that your account has been charged three times. Sigh. read more

This is the only location I'll go to now, the one next to my apartment is awful. The kiosks are always broken, over crowded, and the staff looks miserable. I always try to limit contact with people due to covid/how I feel about it. The kiosks are separated from the main lobby which is great if you know how to work them. They're always working, I've never come into contact with the staff so I can't tell you how they are, but I absolutely love the kiosks being separated from the lobby. Helps with the crowd control Also if you know how to use the kiosks they stay open after hours until about 10PM most days. read more

We paid for next day shipping for an item going out to a woman who has just been diagnosed with cancer. This was something her husband had asked of us that would sheer his wife up. It has been a week now and the flat piece 10 inches square is still in "transit." The manager was a very arrogant woman who only identified her name as Madik. She told us that we couldn't file a claim for our pieces that should have been there next day for at least two weeks. If that is the rule fine, but she was rude and you could tell she couldn't care less. read more

I go to the post office every day to mail various things and if I miss the pickup at the Olive Street location in Burbank on Saturday (last pick up is 3 p.m.), I have to drive over to this location. 5 p.m. is their last pickup on Saturdays. I generally try to do everything at all the post offices via online labeling or self service because, lets face it.... there is always a line at all the locations. A very, very, very long line. It doesn't matter what day of the week or time of day... it seems there is no less than 10+ people in line. This is the main post office in Burbank and they do have passport services if you need them. This also has quite a wait and the hours are limited. Pack a little extra patience in your back pocket. read more

If I could give no stars, I would. WORST customer service EVER. This is the second time I've had an issue with this location and delivering a package of mine, second time I've had to get in contact with management due to a carrier saying they delivered my package when indeed they did not. After calling and speaking to different supervisors, one tells me she will talk to the carrier who delivered it to find my package. Another one says that it is already delivered and basically I'm shit out of luck, they do nothing to resolve issues but give you the run around and end it with a "Sorry bout it" ‍ if you live in Burbank, I'd suggest getting your packages delivered elsewhere or through FedEx or Ups who are MUCH more reliable. read more

People at the counter are mostly good. The idiots stuffing to PO boxes have to be a special kind of dumb to work here. They crammed so much stuff into the box that I couldn't pull it out. They used to give you a yellow card to retrieve your mail from the counter when the box was that full. Today, box was so full that while fighting to get pieces out, many just fell back on the floor inside. Hope thet weren't important; I'll probably never see them again! read more

Julie did me a huge service. She deserves recognition. I was rushing to send 12 envelopes to IRS to extend my companies' 2022 corporate tax returns. I was helped in a very professional and accommodating manner, it was a relief after i was rejected and scolded by employees from another USPS branch. read more

US post office needs to clean up their act and their staff. Mail going out late or loosing it. Maybe having some diversity in their staff will help them get their work tactics straight. We have other nationalities who would gladly do the work. New blood needed. New review: Just horrible. I've moved to a new place for 2 weeks and the mail man decided it was a good idea to hold on to my mail. Mind you he no longer visits my residence. I had to stop him in the middle of the street asking where my mail is.. he told me to go to this location. I did. Nobody knows where my mail is. I talked to the supervisor twice. I've gone their physically and called them 3 times. I am currently on the line it's been 32 minutes. I am 8 months pregnant and have zero energy to go back to the location. It is so frustrating. I have important documents to receive. Terrible. read more

Just was serviced by a very kind an helpful employee named Rosa. She was not only helpful , but she walked me through what I needed. I would recommend this location. Very efficient! read more

I wanted to mail a card at their drive thru mailbox on Sunday but they had it locked up so you can't even drop a card or letter in a regular mailbox !!!! Why ????? read more

service here is horrible. this is the 3rd this year i have returned from going out of town. each time i filled out a hold my mail card. each time i turned it in on time. each time they still continued to deliver my mail. i live in an apartment so my mail was crushed in that little box. i called to complain and all i got was your mail should have been held. so frustrating. read more

I usually defend the US Post office but today they were extremely backed up with only 2 people working the counters, should have backup available? read more

They have a problem delivering Certified Mail. 3x I got burned. Legal documents to boot. I should have used FedEx.. read more

I've never had an issue with this location. I love the post office, I love the staff that works here, and I love that they pick up their phone when I have a bunch of annoying questions to ask them. I ordered stamps from USPS.com that didn't arrive once, filed a report through their website, and the manager called me to ask if everything was sorted (which it was). I love you, USPS, and I'm so sorry that you're misunderstood by these impatient whiners for issues out of your control. read more

On Monday, 11/4/2019, three Post Office customers waited at the package claim window, waiting for it to open so they can get the package that won't fit in their mailboxes. The window was closed, locked, and displayed a prominent sign that listed the hours were 9:00 AM to 10:00 AM, Monday to Saturday. The three customers waited and waited, but no one came to open the window. They rang the bell and knocked on the wooden board. No one responded. The time went past 9:10 AM, and the customers became impatient. They knocked and rang the bell some more for several more minutes, and finally a female Post Office worker responded. She was in a bad mood and proceeded to lecture all the customers that they have to get in line for at the regular service windows to claim their package. This was not correct. During the hours listed, 9:00 AM to 10:00 AM, Monday to Saturday, PO box customers are supposed to be able to pick up their packages at the window. Outside of those hours, they have to get in line. The female postal worker was not only rude, but also ignorant. The first customer in line demanded his package and refused to go get in line. He was in the right. The female postal worker began to argue with him. She had no idea what she was talking about. She said she didn't know where the package was, when it was in plain view. Then, feeling angry, she backed away from the window and pulled back the package, as if she wanted to refuse giving the customer that which belonged to him. What an incredible fool. OBSTRUCTION OF CORRESPONDENCE 18, U.S.C., 1702, is a Federal crime. She works in the Post Office and doesn't seem to know that. If this shockingly poor service, this horrible situation is not corrected, then the manager or supervisor of this Post Office is negligent. No one should find this acceptable by any stretch of the imagination. This should be reported to the Post Master -- and people should lose their jobs over this. It is absolutely intolerable. read more

Business resumed as normal today. So I went to my local USPS to pick up the Vacation Mail Hold. I was given another address for the Main Branch, which is where Mail Holds are held. The lines at both locations were surprisingly long. The parking lot was a headache. I was happy, standing in line, to see 50% of Holiday Hallmark Boxed Sets. Do single people stock that.... Blah. Finally, I got all my mail. Great customer service. And I had to deal with the chaotic parking lot again. read more

Oh the dreaded Post Office visit, that we all put off, until we can no longer, which makes us grumpy as we stand in line and watch "the people of the post office." If anyone ever wants to know what America is like, I feel like visiting your local post office is a good start. This is where our true colors shine. The post office is never high on my priority list. And I never know what to do when I am there, so I rely heavily on the employees. Which bless their hearts, they didn't technically ask for the BS I am sure they put up with, but they did sign up for it. This particular post office is my fave. Never had an issue and everyone is very helpful and very kind. I'm gonna shoutout Tuan here though. TUAN YOU THE MAN. Tuan smiles at everyone. EVERYONE. He smiles when you come to the counter, he smiles when he asks you what kind of stamps you want, he smiles when you are mean to him, and when you are nice to him. And he is genuine about it! I tried picture what the world would be like if we had more Tuan's (specifically in customer service), oh what a world that would be. Tuan brings out the best colors of people and you can see it rub off on his fellow employees. read more