I've been a PO Box customer here for about 2 years. And I've never had this much TROUBLE receiving mail in my life. Multiple lost packages. Like lost forever and no reimbursement. And then each summer something happens where I just don't receive mail for about 5 weeks. And then it all shows up later. And of course everyone that works there says it's not their fault it's someone else's..Literally the most frustrating experience to be waiting for paychecks that were mailed within NYC and not have them show up for a month. I can't wait until the P.O. Box I've paid for through the year runs out and I can move to another location (which I will have to take the subway to!). They have one job: deliver mail and they CAN'T even do that. Edit: I will add that two of the regular employees are quite nice and try to be as helpful as possible. Not one hundred percent certain about spelling, but Ms. Griffin is always a breath of fresh air and usually has a twinkle in her eye as if she knows how frustrated her customers are and Ms. Lake (maybe Ms. Lakey) is always quiet, calm and unruffled by any of the customers. If possible go to one of their windows, they are good!!! read more

What I can say that Katie B. has not said already in her review? Nothing, really. It is the truth that these peoples are complete idiots. It is obvious by the stupid costumes they wear. They sit behind glass wall and talk like town idiot about boxes and stickers. I do not get. Dima went to here the other day to pick up what was supposed to be a gift from mother. Asking to all the peoples that work here how I can get, there was no answer. I ask them again and they do not make sense. Dima asks the lady behind if they know what they say, she tells me to mind my own business!!!! I DO NOT BELIEVE! I knock on clear wall to mans inside. "Hello sir! Please halp me!" No response. I very frustrated, will have to go back tomorrow to get package. These idiots!!! read more

Just came here to mail something time sensitive. The clerk was nice enough to postmark it for me. Other than that nothing spectacular about this location. read more

All USPS trips for me have been a daunting test of patience and grace. I don't know why every location I have been to in the city has always been understaffed, dingy looking, and the self-service machines are broken 90% of the time. Well this one is no different. Only two out of the five service Windows were open when I was there... So I braced myself for the long wait when I realized the self service machine was broken (no surprise there!). The wait was about 20 minutes long, which honestly was pretty average for USPS, and I was able to respond to my work emails while waiting. When I got to the counter, the staff was extremely friendly, smiley, and courteous. Her upbeat attitude made it way easier for me to smile back and be grateful the whole trip took less than half an hour. However, I probably will invest in a scale and set up a Stamps.com account to avoid any future wait time at ANY USPS location. read more

Really one of the worst post offices. I don't really understand the lines or the logic to the lines. My East Village PO really provides helpful customer service, this PO seems to barely hop a long with as little help or information about anything postal. read more

Are they stealing my packages, or simply throwing them in the trash? Why can't I get mail when it's raining? What do those delivery attempt notices actually look like? (I've never seen one left.) These are some of the many questions raised by this post office. This place is so bad non-New Yorkers think I'm making it up. If only. . . read more

It should be no surprise that the USPS is a mess. Almost every post office is under manned, resulting in long lines of cranky people who all feel that they are way too important to be waiting, and that somehow the clerks who work these unglamorous jobs are to blame. The "United States" Post Office is a failing business that has a Supreme Court enforced monopoly on access to mailboxes. Like any monopoly, this lack of competition results in poor service standards and inflated costs. This location is no exception. Poor selection of supplies, even the free Priority Mail packaging is sparsely available. Standard long lines, with only a few windows open. The inevitable yammering customer who is keeping the rest of the line from moving because they're so outraged about one thing or another and expect the clerk to magically make everything better. I give the location two stars because the one positive aspect is that often the post office manager is walking around on the floor , offering help, and is a very peppy friendly fellow. Always better to find out info before you wind up waiting on a line for 30 minutes and find out that the person at teh window cant help you at all. Also, I recommend using the auto -mailing computer if your item is alread packaged. It will save you big headaches. It's a shame there aren't any real alternatives but Fed Ex or USPS in most cases. read more

Us Post Office - Post Offices Near Me - Brooklyn, New York

Horrible nightmare. What is really bad is that with all these consistently bad reviews, here and elsewhere, why hasn't someone at a higher level done something to fix it? Incomprehensible how one post office can be so bad. Utter incompetence. Cannot get anything bigger than an envelope delivered. Better to go to Staples and use UPS. read more

Sigh... The fact that this postoffice location gets so many reviews is indicative... of something. I avoid going here at all cost because of the long lines and lack of staff but I travel a lot and occasionally for longer trips I need to put my mail on hold. Twice over the past two years I have done this. Twice I have received confirmations. Twice I have received reminders that the hold is coming to an end and to please remember to pick up my held mail. Twice the mail has actually not been held and my mailbox has been stuffed and overflowing with a month worth of mail, resulting in lost and damaged mail. This despite the confirmations and the reminder to pick up the mail that clearly is not there to be picked up. Sigh. read more

Like Kafka fucked the Stanford prison experiment. Or something Karl Rove would invent to promote small government. One reviewer calls it a hellish wonderland that proves we need abortion. I myself think it exists to remind us that we live in an indifferent and meaningless universe. I can't remember all the dozens of times they have pretended to deliver packages, or lost them, or sent them inexplicably to Utah. I do remember the clerk who smiled while putting the "line closed" sign in front of five customers. If I thought it deserved symbolism, I'd mention how they leave out the grimy flag in front to hang limply, dripping in the rain. Do not go here. Do not ever go here. Your package--like hope and laughter--is already gone. read more

ZERO STARS This post office is terrible. I run a business and need to receive deliveries. They routinely leave a pink slip in my mailbox without ringing the bell. When I see the pink slip, I know I will have to go down and spend at least an hour waiting in line for a package. Really lousy service and I will never use them again. If an online retailer cannot send by another method, I will buy from another retailer. This place is a disgraceful waste of time and money. read more

They should investigate that place and the employees.Tracking number of orders shows "delivered" but the packages never come and mysteriously reappear after threatening to complain to mgmt.... read more

We REGULARLY find that packages sent to us 'go missing' when they pass through this post office. Going into the post office to try to resolve the issue is about as productive and fun as hitting one's head repeatedly on a concrete wall. Recently we were told that 'these things happen' when we asked why our parcel, which was supposed to be delivered a week ago, was still missing. These people should be subject to a criminal investigation. read more

This is the post office from HELL!!! Never have I ever I mean EVER experienced such a horrendous lack of receiving packages or my mail. In the past 3 months I have had 3 packages never delivered and 1 delivered 2 weeks later. The workers there need to get their SH#T together, this is not cool or remotely acceptable. Minus a million stars. read more

The internet says they close at 3:00pm on saturdays. Got there at 2:00pm and they were closed. Ridiculous.

total ditto on what everyone else has written about this craphole. I try to avoid doing anything here that does not involve using the automatic kiosk. otherwise, my go-to manhattan post-office is the 18th street in chelsea when I run other errands there; beware, though. if you've been using this atlantic street station for years you might have a heart attack at how nice and accommodating everyone is in chelsea. the nadir of all of my horrible experiences at this atlantic street station was when the auto-kiosk was broken. I went to the window to tell someone and she shouted out for someone to come over. so this woman arrives, (I later got her name: miss daniels) and looks like she hates me before I even open my mouth. and she says, (THIS IS VERBATUM), "so you broke my machine??" there is clearly no management here or else all of these people would be fired. read more

542 Atlantic Ave post office. NO STARS This post office has returned letters correctly addressed to our building. One letter was marked 'no such street.' We live 3 blocks away from the post office - on the same street! read more

Just terrible. Always understaffed. This office is always packed yet there is never more than 1 or 2 window open. I know the USPS is struggling overall, but I can't help but think if the offices were actually run properly they'd get a little more business. I'll happily pay a little extra to deal with UPS or FedEx instead of going to this place. Because it's always understaffed and crowded, the employees have developed a bitterness (I can't blame them) that makes it that much worse. The only time I ever go is when they leave a missed delivery note on my door because I know they will never actually try to deliver a 2nd time despite the note saying they will. read more

I live in California trying to get a package to my daughter via this post office (her address is in this zip). 1. Package never got there, daughter never received any notices. 2. 2 months later package was RETURNED to me packaging damaged. It was noted that 2 notices were left and package was not claimed! Remember, my daughter received NO notices! SOOOOO 3. I spent more money to resend the package (figuring, like an idiot, this one a one time goofup). 4. This time she received a slip. No option to pick up, only redelivery. She signed the slip for redelivery AND STILL HASN'T RECEIVED THE PACKAGE!!! My post office in California is actually embarrassed for me about this post office. Reflects badly on them too. read more

Possibly the worst post office I've ever had to use with any regularity. After a few months, I stopped going here altogether and mailed stuff elsewhere. They never had more than one window open at a time when I've been there, and as a result the line was always ridiculously long. I've had to wait as long as an hour, which is totally unacceptable. The absolute low point was when I had something important sent via certified mail. It was shipped in timely fashion, so I had a full week before I actually needed it. Even though the tracking data said it had arrived at this post office, NOBODY knew where it was. I had to come back day after day for a full week, hoping it would show up, and on the last day someone finally found it. It was that close, and it should never have happened, but not a single person seemed to care about working here. If USPS starts shutting down local post offices, this should be the first one to go. read more

I ordered 4 items from 4 different vendors; all were tracked, and the US Post stated that they were delivered to my mailbox. I did not receive any of them! The US Post is the worst, (this station worse than most), and we would be better off just eliminating this service, which would save tax money. In the future will only buy from vendors who send via Fed Ex. read more

Aside from none of the pens working and being held up by some jerk cussing out the girl at the desk, I had as pleasant of an experience as one can have at the post office. The staff was friendly and my packages arrived to their location. I got what I needed. read more

Avoid if possible. Slow service and totally disorganized labels and forms. No pens to fill out forms. Long lines.

Absolutely the dregs. If you tried to imagine the worst possible combination of bad attitude, poor service, wasted time and utter impenetrability, you still would not come close to imagining how totally inert, unresponsive and generally hellish this rotten excuse for a "workplace" turns out to be. Prime victims (customers) trapped in this dungeon of torpor are always mothers with impatient or hungry toddlers or elders who shouldn't be on their feet this long, just to add to the mix of irritated frustration. The "work area" is all shielded from view of The Line, the "staff" (if there is one) is behind the shield and they barely evidence a heartbeat even when one laggard finally responds to the shouts from the line. One can only imagine coffee consumption, naps and crosswords being the main business of the day. Best advice: START YELLING AUDIBLY FOR THE MANAGER AND PUSHING THE CALL BUTTON. Someone will then slowly shuffle out and resentfully attend to the bare basics, very very methodically. You will have advanced to the next level of hellish indifference but it will at least feel like progress. read more

I just discovered today that this post office has, for the second time now, returned a pair of earrings I bought on Etsy over a month ago due to "insufficient address." I double checked that the address was correct with the seller before it was REshipped to me. The employees here are lazy, incompetent, or some terrible combination of both. Thankfully, I recently moved, and have heard that my new local post office is at least marginally better. Good riddance. read more

I wish I could rate this place zero stars. I'm not sure it's possible for it to be slower, less organized, or have worse customer service. It's also filthy and disgusting. I want to disinfect my body and my soul after leaving. read more

If you can, you are better off going to a different USPS location, or trying UPS/Fedex/3rd Party. The workers here are unkind and full of unnecessary attitude. read more

The U.S.POST OFFICE in the 500 block of Atlantic Avenue, Brooklyn, NY is so horrible it should be closed immediately. in fact, the us postal service is so bad that it should be closed and only private mailing services used. it is so horrible i wont even wast e more time discribing it. read more

Waited more than 40 minutes on line. One cashier was open with the line out the door. The workers do not care about taking care of the customers. They put the snail in mail ... read more

By far, the worst Post Office I have ever frequented in my existence. Having to deal with them for the 7 years we lived in the neighborhood has resulted in many instances of missing mail, packages not delivered (though tracking confirms delivery?!), pretend attempts at delivery when we're home and were told no one was home to receive delivery, and actually being yelled at by workers in person. I figure moving away would put the nasty nightmare that is the 542 Atlantic Avenue PO behind us. But, NO! Surprise surprise, they botched our change of address and six weeks into the completed change (and online confirmation), they are still delivering to our old address?!?! I've been on the phone for 2-3hours with the 800# and am now on my 2nd investigation to get them to do their job. Will be following up with Consumer Affairs now and urge everyone to do the same. read more

It's the Post Office! Long lines, insufficient supplies, broken and missing pens characterize this run-down Atlantic Avenue retail front. And yet, once you get up to the counter, the employees are often upbeat, keen to help, and quick to smile if you're polite. read more

One star does not express my loathing! I've lived in this neighborhood for 30 years. I avoid this post office like the plague! I have everything shipped to my work address and lug it home rather than deal with hopeless mismanagement!. The most angry I have ever been in my life was when I was 7 months pregnant and had to deal with a passive-aggressive clerk who refused to clarify a procedure. He kept repeating the original statement over and over and over again, completely indifferent to my confusion. I'm mailing my tax payments today, but rather than certify them, I'll take my chances instead of dealing with that hell-on-earth! read more

Recently moved here and now I am stuck with this lousy post office. They keep posting my packages as "delivered" on the USPS tracking website, without them being delivered. I'm lucky if I receive them the next day. The total disregard of honesty and integrity astounds me. Go down to complain, and they laugh at you. I can't believe I will have to deal with this post office on a regular basis. read more

You have to avoid this place at all costs. For ten years it has been the bane of my existence. Packages go missing, then they get really pissy if you question their veracity about attempted delivery. A $600 vitamix mixer was delivered to an address a block away and sat in the lobby for a week. The manager swore it had been delivered. I would not have ever recovered the mixer if it hadn't been for my UPS guy, who walked me over there and let me in. Today, the day after the supposedly busiest shipping of the year, there were twenty people on line at 9:00am. There was a disgruntled federal employee at one window, laughably wearing a santa claus hat, who was willfully ignoring any requests to get more people out, or bring the manager out to resolve the situation. If this was a matter of it being a holiday season aberration, it would be one thing, but it is the same thing EVERY SINGLE DAY. Once, a counter clerk held me up and told me to get back on line while she ordered her lunch on the phone. I kid you not. There have been multiple promises of improvements, over the years,and I'm sure if you go into the furthest reaches of Louisiana you will find a worse Post Office, but this is Brooklyn, a city of world renown, and we are being totally underserved by these troglodytes. If you've ever questioned the need for bullet proof glass in Post Offices, I suggest you pay a visit to Times Square Plaza. read more

AVOID THEM AT ALL COST!!!! I just moved to the area and the 2 packages that went through the USPS had problems being delivered! I had to turn over a mountain to get my packages! I think a team of possums runs that office!!! I can't wait to move out of this area! OH, don't try and call them because the phone is either busy or they just won't answer. I called from 10:30 am until 4:00 to finally get an answer!!! They proceed to tell me that I didn't live here anymore when I NEVER SENT THEM ANYTHING!!!!!!! They told me the owner said everyone moved out when I speak to them everyday and they live in the SAME BUILDING!!! I WISH I COULD GIVE THEM A 0!!! read more

Part II: The Unmailing A few days after making an official complaint about only receiving half the stamps I paid for from the machine, I got a call: "We found your stamps. Come pick them up." (I hadn't lost my stamps; the post office worker had refused to issue them to me, suggesting that I might only be pretending to not have received them. ) Anyway, I called back and asked for the stamps to be mailed to me. "We don't want to mail them, because we're not sure they'll get to you that way." So, the people in charge of delivering mail believe that mail is an unreliable delivery method. I said, "No, I need them mailed to me." "Hold on." I was on hold for a long time; finally, I called back, and the woman agreed to take her chances with mail delivery. Needless to say, no one apologized for anything. read more

The customer service here is horrible,and practically non-exsistant,the lines are always long no matter what time of day and the clerks are not always nice and they have a tendency to chat up the customers they know personally and hold up the line read more

Worst fucking post office. Hours and services listed on usps.com are inaccurate & staff is generally incompetent, taking longer than necessary for basic tasks in the hope that a long line forms and you'll go elsewhere. read more

TWO packages not delivered in the past week and a half, and yet one marked as "delivered" so now I am out $165. On the phone with Amazon now trying to stop the other one, because if it too is falsely marked "delivered" by our failure of a post office, I'll be out ANOTHER $150. Apparently Fed Ex now sometimes hands off to the post office for the actual delivery? Tragic, because I totally rely on Fed Ex. Our post office delivers nothing, it is insane! read more

Poorly lit, always messy, dirty and understaffed, this place is a dump. I know that no Post Office anywhere is glamorous, but this place simply disgusting. read more