I love having this n the neighborhood, makes my life so much easier. They are always so friendly and rarely a line.

Needed to print some script pages here for a short film and they were so quick! Make sure to use their email address: clintonhillsandbox@gmail.com It's not the cheapest but it's quick and convenient in Clinton Hill Brooklyn read more

If you want to pay $25 to ship a small padded envelope that USPS charges about $8 for--after waiting on a long line and then waiting again for the saleswoman to stop looking at her phone and be rude--Sandbox is your neighborhood stop. read more

not there at 9am when they supposedly open. was trying to go here before work but of course they're closed so now i cant

returning phone so I went there because I didn't feel like going to usps. package not in syetem and they were no help. this has happened before . dont use this place . read more

The staff here are skimming tips when you use your credit card!!! Make sure to ask for both receipts!! I caught the staff here skimming tips when they process credit card transactions. I reached out to the owner with my receipts to show where they added a 20% tip for themselves, and he never cared to respond. The business started charging 4% to use a credit card. The staff will hand you your original receipt with the tracking number on it, but then run your card on a separate payment processing system to add the 4% charge. They will not give you that receipt. They'll say "it's out of paper, sorry" and hope you just go away with the original receipt. I asked for the machine and used the email function to send me a copy to my email. When I got home I saw that the $21 shipping charge was processed at $26. When I looked at the detail receipt portion, Tiffany had added $3.90 for a tip for herself. This is happening all day to every customer that uses a credit card. Owner does not seem to care. Definitely would not do business here. read more

I discovered this place when I needed Saturday drop-off service on some FedEx packages & didn't feel like schlepping downtown or to the mysterious FedEx drop-off location on Atlantic Avenue supposedly closer to me. Get there early if you don't want to wait. Otherwise, it's fab! Support Black-owned businesses already! Woot! read more

This place is extremely overpriced. I have only come here a few times because of the convenient location, as it is close to where I live. Never have I ever paid $6 to scan 4 pages! The written pricing chart is misleading as well. During my most recent visit, I scanned a 3 page document and sent it to my email. I then needed to scan 1 page separately so sent that page in a second email. I thought the total would be $3.50 because to scan 3 pages, it is $3 and each additional page is 50 cents. However, since I sent 2 emails, I had to pay double even though it was only 1 page. On top of that, I was so upset that I didn't even count what I received back and believe I was shortchanged. I normally always ask what the price is beforehand, so will definitely be continuing that practice from now on. I don't even want to know how much mailing something from there is. I definitely will not be returning, as FedEx, Staples, and many other places have much more reasonable rates. read more

Disorganized. Inconsistent hours. Lose packages routinely. More expensive than UPS. Stayed with them because I want s to support a small business, but they are too incompetent for too long. read more

My credit card information was just stolen after making a transaction here. I'm going to assume it was stolen by someone who worked here as my card was charged by businesses around Sandbox on Myrtle right after it happened. So shady!!! read more

I have lived in this neighborhood for almost 7 years and have always gone to the sandbox. Today I went to mail a package! I printed the postage at home and waited for the store to open which opened later than 9 am I will add. The woman opening the store already had an attitude. It was bizarre, a woman And her child were ahead of me and she was polite but as soon as she got to me she was rude (the woman and I were not the same ethnicity-ill let you guess). Apparently my printout wasn't scanning. And she said I'll reprint it for you thinking she was doing this as a courtesy. after she does that she says it's a 3.50. I only had a dollar on me bc that's what it cost to mail usps package there. And I explained I didn't have it on me bc I wasn't expecting to be charged that. She rudely gave the package back and said go some where else. i said you should have explained the cost before you did the service. Then when I asked for her name, she refused to give it to me which resorted to me taking a photo. I would love to connect with the owner as I know this is a small business and I support small business but I don't support poor customer service. This person is not treating customers with respect. i wanted to email but she unfortunately has access to the email address that I sent something to-which judging by her unhinged behavior I don't feel great about either. Her behavior was really inappropriate and I think the owner deserves to know. read more

I stood in line for 15 minutes on my lunch break to fax a document not knowing it was self serve. The person behind the counter flat out REFUSED to help me fax. He also would not answer any questions. He kept saying just enter the number.... I asked...do I have to dial 9 to get out? Do I put the 1 in front of the phone number? Do I get a fax confirmation? He kept telling me to put in the number and refused to help me. BS place. read more

Dropped by to ship a package on 5/17, and everything was fine until today when I went to expense the receipt. I downloaded the digital receipt copy I emailed myself and noticed that a tip was added by the employee who rang me up. Looking at the reviews here, it appears this has been happening for a while now. Not sure why the owner would allow his employees to continue to rip-off customers by skimming tips. Make sure you get both of the receipts if you absolutely have to ship a package here!! Otherwise, find somewhere else to do business. read more

Bri was amazingly helpful. This business has been in the neighborhood for many years; it's great! Okay read more

Sandbox Pack And Ship - And come on the sandbox, is right in the center of Clinton Hill. - Shipping Centers Near Me - Brooklyn, New York

Wouldn't it be nice to have a place in your neighborhood that would allow you to avoid setting foot in a USPS post office ever again? This is what Sandbox Pack and Slip offers: resources for packing, shipping, printing, mailboxes, and general business services including internet access and photocopying/laminating services. It all sounds wonderful but, alas, the reality is not as wonderful. First of all, there is only one person working here, so the line can be worse than that at the local post office. This is not Sandbox fault: this business has a single counter, and there is clearly a need for its services in the neighborhood. However, this often leads to frustrated customers and frustrated employees who often take off their frustration on the next customer. Hey, it's not my fault if the guy in front of me tried to return a package without a return label[1], and then started arguing with you, ok? No need to be rude to other customers. I want to get out of here asap just like everybody else. The main issue I have is that there is a $1 fee to simply drop off a package with a return label. This $1 fee applies to all carriers except FedEx. It's unclear why there is this fee; moreover, there is no sign indicating that you will be charged $1 for dropping off a package, so this sounds a bit suspicious[2]. One time I was mailing a flat rate package, but the employee charged me by the weight. So, I was charged $38+ for something that should have cost me $25. Why? Isn't that the whole point of a flat rate? That it costs the same independently of its weight? I even double checked: "But isn't this a flat rate package?". Still $38+. I like to support local businesses, and Sandbox provides services that are needed in this neighborhood. However, from now on to drop off packages I will reply to the pharmacy a couple of blocks East that doesn't charge anything no matter the mail carrier, and it's open on Sundays. ----------------- [1] Insert facepalm GIF here. [2] Maybe it is not, but if that's the case why not make this policy clear to customers? Put a sign, and explain why there's a $1 fee for dropping off a package. read more

I have used this place for shipping around 20-30 times. There is an employee named Brie that is very on top of things: astute, multi tasking, friendly, and efficient. I intend to try to come only on the days Brie is there--she goes above and beyond and earns her tips (even though it's probably over the top to pay $6 in tips for 5 minutes' work). I sadly can't say the same of any other employee I've encountered at Sandbox. One time an employee even lost her temper and started cursing at the woman in front of me. Brie is 5 stars. The other employees are 1. read more

The young man behind the counter was very rude and gave no effort at all to be helpful. I came in needing to ship 1 tiny bubble mailer to California and he told me the cheapest option was $20. This isn't my first time shipping small packages within the U.S so I know it shouldn't be that expensive. He offered no explanation and also kept muttering things under his breath read more

Poor customer service, and they force you to tip 15% (minimum!) to use a credit card. For shame.

Sooooo I decided to reroute my package to this location due arrival time. I went to pick up my package after it was noted as "delivered and ready for pick up" I walked through the doors- no greetings at all. Okay cool, I asked the lady at the front if I can approach the desk, she said yes. I explained I was here for a pick up and she asked for my ID. Apparently my package was listed as "Delivered" yet it wasn't there on a Saturday. No problem there, it happens. But the young lady (with 2 pigtails in her hair) was very unprofessional! Basically cutting me off while I was speaking, seeming very annoyed and frustrated. I don't understand the hiring processes in place, but it definitely needs to be reevaluated. UPDATE: went today for the pick up, completely different staff and a much better experience. Tiffany was very helpful and I was able to pick up my packages. I would have given 4 stars if it wasn't for "miss 2 pigtails" read more

MULTIPLE PACKAGES STOLEN BY THEIR EMPLOYEE(S) Do not use this store!!!! I dropped off a package and paid a buck for them to safely deliver it to the carrier over 12 days ago. The package tracking # says "label created, not scanned" and I was told by an employee there that this has happened 3 times recently and that the owner would contact me. I still haven't heard from the owner. I am willing to delete this post and continue to support this local business if they are willing to communicate with me, locate my package or refund me for the return that was in it. Fortunately, I kept the receipt which literally has all the information. Posting this on Nextdoor(I live on the block) and Google as well. UPDATE! Stanley Green (owner) returned my call today after seeing this review. He cursed me out and admitted that he was in fact the person that stole my package. Idk if I believe THAT but he doesn't seem to want to resolve this issue and would not let me speak because he was so angry about this review! Stanley please reply to this review to give your side of the story. I won't call the cops like you screamed at me to but I will warn my neighbors. read more

I would have preferred to send this via a message to the owner, but it seem that functionality isn't available. It seems that Sandbox does have an issue with their employees not being the most honest people. With everything going on regarding COVID, there are a lot of new processes and procedures - one of them being that my local post office won't accept outgoing packages i.e. returns So I thought, "why not bring them to Sandbox - they're not far, small business, and they handle shipping." I just didn't think I was going to have to learn that their employees are thieves (the hard way). Several packages brought it for a couple different carriers. A couple weeks later I double check to see if the packages made it to their respective locations. One was NEVER EVEN SCANNED so proving to this site is going to be almost impossible. Another UPS reported that the box was empty and damaged. I truly believe that the employees are behind this. I understand the magnitude of the accusation but after reading previous reviews regarding similar circumstances I think its important for others to see that there is clearly an issue. I've been to Sandbox multiple times before this event. The people working are usually miserable and rude, but I would be too if I was them! But that doesn't mean you need to steal from other people...ESPECIALLY WITH HOW THINGS ARE RIGHT NOW IN THE WORLD. Stanley G. - either you need to pay your employees better so they don't steal or you need do some serious introspection about the reputation Sandbox is developing. Regardless of how long you've been in business, you shouldn't consider that to be a saving grace. You need the support of the community - even the members that are clearly not happy! read more

They skim tips if you use your credit card to pay. Keep track of your credit card statements or use cash.

I've been to this place twice to pick up packages and both times they lost it. The first time it turned up later, the second it never did, and then they yelled at me when I told them that there might be something wrong with the way that they're organizing the packages. Stay away from using their services. read more

absolutely terrible. I went to a UPS drop off location, this location does not print QR codes, I had to switch my order and do a manual print. they charged me for the print and for using the tape and then taxed me. so altogether instead of just printing the QR code they are pinching pennies and charging $2.60 for simple return. This is not the way to do business, this community needs a better shipping place. read more

This place is a lifesaver. Super fast and convenient. And Bri behind the counter is the best.

Stay away. Just don't it. Usually prefer to support local business, and understand that the wait may be a bit longer than usual and a bit more expensive to do this. I came in at 5PM to print out an agreement, and had a notary meet me at 5:30 at Sandbox so that I could ship out the package for their 6PM pickup. Unfortunately, the two women behind the counter could not care less that their printer kept jamming, and an elderly woman was struggling with how to use the computer. I ended up removing the majority of the paper jams before one of them came to help, and I ended up helping the elderly woman on the computer. I ended up spending over an hour inside. When I got to the counter I asked if they can still overnight it, and immediately both ladies started yelling over each other that I missed the pickup and that I need to get there earlier to make it. I interrupted them to say that I am atually OK with two-day air, I was just asking a question. They then asked me how many pages I printed, and when I said 60, she started manually counting the pages. I said I can't wait any more, that I can show her the PDF on my phone that shows its 60 pages. She then starts berating me, saying that if I am in a RUSH I need to get there on time, and I again said, I'm actually not in a rush, and never did I say I was in a rush. Just that I was frustrated for how long I was in there and really wanted to get back home. They then started yelling "WELL WE'VE BEEN HERE ALL DAY." I'm sorry that the job is frustrating and that you are understaffed, but don't take it out on me, especially when I was patient the entire time, and started effectively doing your job. While I was leaving I heard that the woman behind me came in because they lost her package.... Will no longer be coming here. read more

First off, this place seriously needs to invest in an air conditioner (or at least an industrial fan). I've only been here twice, and both times it was oppressively hot outside yet it was at least 20 degrees hotter inside the store. I feel so sorry for the employees. Secondly, the convenience of this place's location in proximity to my apartment is completely offset by the inconvenience of the overall experience. The first time I went, neither of the bar code scanners were functioning properly, so one of the workers was repeatedly entering the tracking numbers incorrectly until he called his manager and discovered that he wasn't supposed to include parentheses. The second time I went, I was told that they charge an additional $2.00 to ship UPS packages, even if they have prepaid labels. I've never heard of such a thing, and I think it's something that should have been clearly stated when I had called earlier to ask if they ship UPS packages. Definitely not worth the surcharge. I haven't experienced this at any other shipping facility. Looks like I'll be hauling ass to the UPS store on Flatbush from here on out. The only reason I am leaving the extra star is because the workers are at least nice. I definitely wouldn't be if I had to work in those sweltering conditions. read more

I've been shipping my Xmas gifts from the Sandbox for about 10 years now. Good prices and guaranteed shipping all day - all night. This morning Kya assisted me and helped me through a challenging shipping moment. She was great but these guys are always on point. Highly recommended read more

Wonderful neighborhood print and shipping shop. Extremely helpful, friendly and efficient staff. Soup to nuts, everything you need for your shipping. Buy the box there, but the packaging, print the label, tape it on. The whole 9 yards read more

i I love the services that Sandbox Clinton Hill offers, but its unfortunate that they have a lousy staff member managing the place during the week. Today, Wednesday, 10/2, I went there and asked how much did it cost to scan and the worker reied" you come here everyday" as if I have no right to ask the price. I use a lot of the services at Sandbox so prices are not top of mind. This isnt the first time she has clap back to.me with a nasty reply. I am a Digital Manager and deal with people everyday and would never give such nasty customer service. I have been going to Sandbox for 4 years. Its unfortunate that I will need to find another place to bring my business. ai tried to connect with the manager at the Clinton Hill location. read more

They lose packages, sometimes take a week to notify me that something's arrived, they make up prices for package pick-up (I've gotten anything from $1 to $25), I feel like I lose my MIND every time I go there, you're better off literally waiting outside your own apartment than depending on Sandbox. read more

As a local to Myrtle Ave, this seemingly-one-stop-shop seems like a dream come true. I've used their shipping services several times--each time they tried to upsell on shipping costs, but I let that slide. Yesterday I sent a package and used a a new card I had just activated. When I realized I didn't have a PIN yet, the woman assisting me was quick to override the PIN. Didn't think much of it until this morning, when I woke up to over $700 WORTH OF FRAUDULENT CHARGES--all made locally--on this card. Spoke with my banking team, and they confirmed my brand new card was abused and subsequently shut down because of this one transaction at Sandbox. I will not be returning, and will be sure to let others know the same. read more

I really want to love this place - but the new ppl working here are rude & not helpful... in the past I've had great experiences... and it's open late for convenience... I won't be coming here if I don't have too. read more

I just had almost $1000 worth of unauthorized charges on my Macy's account for the purchase of an Apple Watch and apple ear buds. They had this business address for the shipping, sent to a person named Lionel Will (Sandbox)! This business should make sure they do not allow criminals to have their stolen goods mailed here! Thankfully i was able to cancel the orders because i checked my email on time. read more

Thieves and Liars. I was just there. I printed 3 shipping labels and bought 2 simple manila envelopes. They charged me 12$, including 1$ for tape. I probably used less than 1 foot of packing tape. I thought that was bad. A young woman came in with a birthday card (flat regular envelope) and she asked to buy USPS postage to send it to france. They told her it would be $100. That beyond bad. That's rude and outrageous. I am never going back here again. I hope that they go bankrupt. read more

The customer service Rep Brei was a sheer pleasure and very professional, this young ladies spirit and attitude brighten my day. Thank you Ms. B you are a sensational woman. read more

Sorry, but this is place is way over-priced. No comment on the customer service. I told myself I'd never go back the last time they overcharged me, but I forgot today. Lesson learned (again). read more

Terrible customer service and they will charge different prices based on who is working there. Owner is misogynistic and rude and I won't ever be coming back. Don't wasn't your time going here. read more

I live in the neighborhood & use the sandbox all the time to ship out packages & print any important paperwork that i need. The prices are great and affordable. & The employees always go above and beyond to make sure my experience is 5stars. Thank you for being essential workers through covid. read more

Stephanie is amazing!! She greets everyone with a smile, cheery disposition, and provides excellent customer care. She is knowledgeable about all things in the store and does her best to get what we need. I'll gladly drive out of my way and wait on line to get help here instead of at the awful post office. I was actually feeling kind of down when I walked in and this experience made my day. Thank for being a great human being in these uncertain times. I don't normally leave reviews but I felt compelled to do so. read more